Manual uninstallation of software

[madge123]

I have a problem with software which I bought. It stopped working correctly, and the technical support staff told me to uninstall the program. I have done the automatic uninstall, which didn't solve the issue. I was then given the procedure for a manual uninstall, but there are certain files which I can not delete. All of these are .ddl files. I am logged in as the administrator on the pc with full administrative rights.
Any help will be appreciated.

[Monty007]

Hi, befoe you start deleting .dll files, where are these files located? Also do you have to program saved somewhere? You could reinstall it and then remove it.

[madge123]

The ones I am struggling with are in 2 different locations:

C:\Program Files\SYSTRAN

and C:\WINDOWS\SYSTEM32

[madge123]

The instructions from the technical staff were:

"Dear Customer,

Please do the following:

1 - Restart your computer

2 - Uninstall your SYSTRAN product

3 - Go through the manual uninstallation procedure appended below

4 - Restart your computer

5 - Make sure that the files LIBSYSLIC1.DLL, LIBSYSLIC1.LS and LIBSYSLIC1.PD have been deleted from C:\WINDOWS\SYSTEM32

6 - Reinstall SYSTRAN.


SYSTRAN MANUAL UNINSTALL PROCEDURE:

-----------------------
Deleting SYSTRAN files
-----------------------

1. Close all SYSTRAN applications including SYSTRAN Server (indicated by blue "S" in the system tray located at bottom right side of the screen).
To close SYSTRAN Server, right click on icon and select "Quit".

2. Delete C:\Program Files\SYSTRAN folder

3. Delete the SYSTRAN shortcuts on your desktop.

4. Delete SYSTRAN from Start menu. You can do this by simply going to
Start->All Programs, then right clicking on SYSTRAN and selecting "Delete".

5a. ONLY FOR VERSION 5.0 OF SYSTRAN: Delete a folder that has a long name starting with "E177" in C:\WINDOWS\system32 folder.

5b. ONLY FOR VERSION 6 OF SYSTRAN: Make sure that the files LIBSYSLIC1.DLL, LIBSYSLIC1.LS and LIBSYSLIC1.PD have been deleted from C:\WINDOWS\SYSTEM32.

NOTE: <user> in the below paths refers to the folder which has the same name as that which you used to login to your computer.

6a. If you are using Windows 2000 or XP delete the SYSTRAN folders from:

C:\Documents and Settings\<user>\Local Settings\Application Data\

6b. If you are using Windows Vista delete the SYSTRAN folders from:

C:\Users\<user>\AppData\local\
C:\USERS\<user>\AppData\
C:\Users\<user>\AppData\Roaming\


------------------------------------
Deleting SYSTRAN installation files
------------------------------------

1. Go to C:\WINDOWS\Installer folder. If the Installer folder is not visible, select Tools->Folder Options from the top menu, go to "View"
tab, and remove the check mark from "Hide protected operating system files".

2. In the Installer folder, Right click on the column header that displays "Name", "Size", "Type" and such, and select "Author".

3. Delete the file that has author "SYSTRAN Software".

4. Go through the folders that have long names enclosed in curly brackets and find a folder that contains a file named "ARPPRODUCTICON"
or "ARPPRODUCTICON.exe" with a SYSTRAN logo, a blue "S".

5. Delete that folder."

I hope that gives you an idea...

[Monty007]

Hi,
C:\Program Files\SYSTRAN Right click on the folder>properties>security>
advandced>owner>edit>owner> now take ownership of the folder and give yourself full permissions. Close all boxes and now delete. If thee are sub folders you may have to check them as well.