Please help me with REDLOF.A

[marko]

hi guys, i scanned my computer once with norton anti virus and it said it detected the redlof.a virus. so i clicked ok and it is supposed to go clean it up and fix the problem. Unfortunatly it said that it could not open the file or gain access or whatever to it. So i checked online on the norton website and i tried to do it manually and i could not find the kernel file in my windows/currentversion/run in the registry. I dont know what to do anymore, no virus detection thing works and i dont know how to get rid of this, im getting alot of pop ups because of this and im in need of serious help. Im not that big of a computer person so i really need help. Please someone anyone out there help me out. If you want to contact me on aim my sn is: Toplevel86 and if you want to email me my email is: Einlanzer_@hotmail.com please someone get back to me.

[skel1977]

1)download adaware 6.0 from download.com and have it remove all spyware

NOTE: These instructions are for all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Update the virus definitions.
Run a full system scan, and delete all files that are detected as HTML.Redlof.A.
Reverse the changes that the virus made to the registry.

For details on how to do this, read the following instructions.

To update the virus definitions:
All virus definitions receive full quality assurance testing by Symantec Security Response before being posted to our servers. There are two ways to obtain the most recent virus definitions:
Run LiveUpdate, which is the easiest way to obtain virus definitions. These virus definitions are posted to the LiveUpdate servers one time each week (usually Wednesdays) unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, look at the Virus Definitions (LiveUpdate) line at the top of this write-up.
Download the definitions using the Intelligent Updater. Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). They must be downloaded from the Symantec Security Response Web site and installed manually. To determine whether definitions for this threat are available by the Intelligent Updater, look at the Virus Definitions (Intelligent Updater) line at the top of this write-up.

Intelligent Updater virus definitions are available here. For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, click here.

To scan for and delete the infected files:
Start your Symantec antivirus program, and make sure that it is configured to scan all files.
Norton AntiVirus consumer products: Read the document How to configure Norton AntiVirus to scan all files.
Symantec enterprise antivirus products: Read the document How to verify a Symantec Corporate antivirus product is set to scan All Files.
Run a full system scan.
If any files are detected as infected with HTML.Redlof.A, click Delete. Replace deleted files from a clean backup or reinstall them.

To reverse the changes that the virus made to the registry:

CAUTION: Symantec strongly recommends that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to make a backup of the Windows registry for instructions.

Click Start, and click Run. The Run dialog box appears.
Type regedit and then click OK. The Registry Editor opens.
Navigate to the key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run

In the right pane, delete the value

Kernel32

Navigate to the key

HKEY_CURRENT_USER\Identities\[Default Use ID]\Software\
Microsoft\Outlook Express\[Outlook Version].0\Mail

In the right pane, delete the values

Compose Use Stationery
Stationery Name
Wide Stationery Name

Navigate to the key

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Ou tlook\Options\Mail

In the right pane, delete the value

EditorPreference

Navigate to and delete these subkeys:

HKEY_CLASSES_ROOT\dllFile\Shell
HKEY_CLASSES_ROOT\dllFile\ShellEx
HKEY_CLASSES_ROOT\dllFile\ScriptEngine
HKEY_CLASSES_ROOT\dllFile\ScriptHostEncode

Exit the Registry Editor.

[marko]

I tried all of that stuff already. I dont see any Kernel file in the registery, i got new virus definitions, i scanned my comp it detected the virus but IT WONT DELETE theme. It says "cannot access file"

[ESALADUANE]

Try TrendMicro's site. The first link is their free on-line scanner (do the scan first - you may be able to remove it here). The second link has their removal instructions.

TrendMicro on-line scanner
http://housecall.trendmicro.com/


VBS_REDLOF.A
http://www.trendmicro.com/vinfo/viru...e=VBS_REDLOF.A

[marko]

i dont know, its telling me to look for the "kernel.dl" file in my registry but i dont see that anywhere. how can i delete it if it is not there.

[Azn_tweaker]

Please can you make sure that you are using Build 181
Then use the WebUpdate to get the latest reference file
Then Open Ad-aware
Click the WebUpDate
button at the top right hand side of the Ad-aware screen (The world globe).
Click "Connect"
Ad-aware will then download the latest reference file for you.
To make sure it is updated , look at the main
Ad-aware screen, and look under "Initialization Status"
then scan doing a "Full Scan" (Custom)
Post ur Log- When the scan is complete, click "Show Log", then highlight all of the text in the logfile with your mouse. On your keyboard, press Ctrl + C, which will copy the text to your clipboard. Now be online, logged in and ready to post your logfile. Press Ctl and V and that will copy your logfile to the post!