Windows Explorer error message

[Exodia]

Hi,

My computer just recently started having this problem. Once in a while a message (explained at bottom) shows up and window explorer shuts down. I have no idea as to what the problem could be. Any suggestions??


OS: Windows XP Pro V.2002 SP1
Hardware Setup: ATI All-In-Wonder 7500 64mb,
Creative Audigy 2,
AMD Athlon 2100+
Exact Error Message: "The instruction 0x77f57ec4' referenced memory at '0x00000067'. The memory could not be 'written'. Click OK to terminate the program. Click cancel to debug program.

Antivirus/Firewall: Norton Antivirus 2003 Pro Edition
Black Ice Firewall Protection

[Jazz]

Hi Exodia

Not a lot shows on Google, however, the following link refers to your exact error code: -

The instruction 0x77f57ec4' referenced memory at '0x00000067'. The memory could not be 'written'

http://www.dslreports.com/forum/rema...8757~mode=flat

Suggested Resolution/Initial Troubleshooting:

Turn off System Restore, prior to performing all of the following and re-enable it after, if you wish to do so: -

http://support.microsoft.com/default...&Product=winxp

The reason you need to disable System Restore, is that many of these pests/virii hide within the Restore files. These are protected by Windows, therefore the scans will delete the pests/virii from their initial location, but not from the Restore folder.

Run an online AV scan, as some virii are designed to disable installed AV. In addition, I take it that Black Ice is fully updated and properly configured: -

http://www.pandasoftware.com/active...n_principal.htm

Dl, install, update and run the following free apps on a regular basis: -

http://www.lavasoftusa.com/software/adaware/ (Ad-aware)

http://www.lavahelp.com/howto/fullscan/index.html (Ad-aware Tutorial)

http://www.safer-networking.org/ (Spybot-S&D)

http://www.javacoolsoftware.com/spywareguard.html (SpywareGuard)

http://www.javacoolsoftware.com/spywareblaster.html (SpywareBlaster)

http://209.133.47.200/~merijn/downloads.html (CWShredder)

http://vil.nai.com/vil/stinger/ (McAfee Stinger)

I take it you do not use p2p file sharing software such as KaZaA?

This may also work: -

Type "sfc /scannow" into Start > Run, without the quotes noting that there is a space between c and / and hit OK. Have your XP CD handy.

If all else fails, perform an in-place upgrade (reinstallation) of Windows XP: -

http://support.microsoft.com/default...b;EN-US;315341

NB: Note that data loss may occur after reinstalling, repairing, or upgrading Windows XP. Therefore, backup all important data!

[Exodia]

I did most of your suggetions and found that my system had a lot of errors. I fixed them but I'm now confronted with a minor issue. I just realised that the dividers in my computer are missing. The dividers divided the hard drives from the removables and shared folders. Can I get them back?


By the way, panda online av scanner found 6 errors, Spybot S & D found 77 errors. The viruses have been dealt with, but should I fix all the sybot errors? I read that it may delete some stuff like Word libraries.

[Jazz]

I just realised that the dividers in my computer are missing. The dividers divided the hard drives from the removables and shared folders

Would you mind elaborating on that issue please??? LOL

The Spybot errors should be safe enough to fix, however, I would advise that you check through them individually, prior to fixing them. Personally speaking, I would do that in your situation. If you are unsure, Spybot incorporates a Recovery option, just for that purpose.

NB This is just a personal opinion, what with the virii and bots detected thus far, I would backup all important data and perform a 'clean install' in order to ensure that you have a clean, stable system from outset, taking into consideration the fact that you have not utilized all the tools that I recommended. As stated, this is just a personal opinion, as I like my system super clean. Just call me paranoid, man. LOL