Office 2003 struggle

tomwalshco · #1 08-20-2004, 02:49 PM

Have been fighting this for a week. Have now installed Office 2003 3 times on this machine and everytime get an error message when opening Outlook saying my profile is not setup. When I enter a new profile (which I should not have to do, because the one I used with 2000 worked fine) I can't get my address book to display or any of my Contacts to come up. They point to the same pst files that I had with 2000, but it seems to want to look elsewhere. This is brutal. MS Knowledge Base is worthless.....

Miz · #2 08-20-2004, 03:20 PM

I'm pretty sure that Outlook 2003 can't use the same .pst file that Outlook 2000 used without importing the data so Outlook 2003 can put it into a format it can use.

It's worth a shot. In Outlook, go to File>Import and Export, choose "Import from another program or file," then "Personal Folder file (pst), browse to the location of the pst file you want it to use, continue stepping through the wizard and see if that gets your data into Outlook 2003.

tomwalshco · #3 08-20-2004, 05:29 PM

I'll give it a shot, although I have upgraded to 2003 on top of 2000 and have never had a problem. Once I setup the account, the Address Book and Contacts are right there like they were before.

I've put 2000 back on the troublesome PC in the meantime to spare myself any further aggrevation. I've got 2 Sonys and a Compaq, and the Compaq is the one that always gives me fits. They're all P4s with loads of RAM. XP Pro on 2 and Win Server 2003 on the other.

Thanks for the note.....

Miz · #4 08-20-2004, 08:29 PM

Ahhh....a Compaq. If there's any way their proprietary software/hardware can screw something up, it will. The other geek in my town who has semi-retired from doing tech support started refusing to even look at Compaqs several years ago. He referred them all to me. Gotta' admit, I learned a lot...and I'm almost at the point at refusing to work on them, too.

I feel your pain.

tomwalshco · #5 08-21-2004, 08:13 AM

The weird deal is that I had 2003 up and running fine on this Compaq once. I uninstalled because a Flash program I have seems to work better with Power Point 2000 than 2003. Now I go back to reinstall 2003 and it can't find anything - no Address Book, no Contacts - it won't even open. It's jacked up Express as well, so I can't use that. I'll check for a BIOS upgrade for this piece of sh*t....