MusicMatch Jukebox 9.0

[D.Arbib]

My system is XP pro SP2, ADSL 1.0mb/sec

I have repeatedly downloaded MusicMatch Jukebox v.9.0 and it installs perfectly. However if I try to register or use any of the other entries the software tries to load from the internet, but just sits there stuck and MusicMatch cannot be closed normally.

I have about 40 programs on my system and this one is the only one that will not run properly. So far MusicMatch have not answered my messages for help.

Can anyone advise please

[brooklynspo]

Only to say that MusicMatch got back to me super pronto when I sent in a Techcnical Support Request via the form in the programs Help menu.

I was having problems with CPU usage (MusicMatch was killing my CPU) but the suggested re-install routine helped big-time.

My personal experience upgrading to the Plus version of the Jukebox was simply to unlock features which were already on the original download - I had no further downloads.

Additionally - accessing the On-Demand services were simply a subscription and required no further downloads.

Are you having trouble downloading individual music tracks?

B.

[D.Arbib]

No, all CD'd play properly. It just seems that in trying to load there is a faulty access to the internet - haven't a clue why?
Perhaps a registry problem?

[brooklynspo]

Unfortunately, I have heard that if you are using the free Basic version of MusicMatch Jukebox, you will not recieve technical support...

If it helps - here are the two emails I received in response to my problem - both were helpful to me, but I don't know if they have any direct relevance to your problem:


------------------------------------------------------------------

Hello,

Thank you for contacting the Musicmatch Technical Support Department. This is an automatic reply. We respond to all emails in the order in which they are received. For this reason, please do not resubmit your technical support request unless specifically instructed to do so.

The average response time is currently 24 hours.

Registered Musicmatch Jukebox Plus customers receive priority technical support. To verify that you are a registered Musicmatch Jukebox Plus user, click the Help menu within the software then select "About Musicmatch Jukebox". At the bottom of the "About Musicmatch Jukebox" window, you should see your Upgrade Key. If you see the word "unregistered" in the Upgrade key field, you are currently using Musicmatch Jukebox Basic. Also, at the top of the "About Musicmatch Jukebox" window, you will find the version number. To purchase Musicmatch Jukebox Plus, click the Help menu within Musicmatch Jukebox Basic, select "Registration" then select "Purchase". If you prefer, you can purchase directly from our web site:

http://www.musicmatch.com


To prevent unnecessary delays, please make sure you are using the most up-to-date version of Musicmatch Jukebox. To check for any new releases, first make sure you are connected to the Internet then do the following:

- Open Musicmatch Jukebox
- Click the Options menu
- Select "Update Software"
- Select the option to "Update Software to latest release"
- Click the "Continue" button

This will perform a quick update check. If a newer version of Musicmatch Jukebox is found, the software will be updated and restarted.

You may be able to find the answers to your questions much faster at any of the various locations:

For FAQ's, interactive tutorials and usage instructions starting with the basics all the way through advanced topics, point your Internet browser to the following web page:

http://www.musicmatch.com/info/user_guide/

The Musicmatch searchable Knowledge Base:
http://www.musicmatch.com/form/support/

Another good source of information about Musicmatch Jukebox features and functionality is Musicmatch Jukebox Help. You can view the help documentation by clicking the "Help" menu within the software and selecting "Musicmatch Jukebox Help" from the popup menu.


To change or cancel a Musicmatch MX subscription trial or renewal, use the following URL to login to your account management web page:

http://www.musicmatch.com/acctmgmt/


We look forward to assisting you and thank you for your patience and support!


Best Regards,
Musicmatch Technical Support

Note! The reply to your request will contain a unique support tracking number, please include this number in any emails.
<!-- $$NAS$$ -->

Hello Brian,

Thank you for contacting Musicmatch Support.

I apologize for the inconvenience you have experienced.

I would like to have you uninstall and reinstall Musicmatch Jukebox by doing the following:

- Click the Start button on the Windows taskbar.
- Click "Control Panel".
- Click "Add or Remove Programs".
- Select "Musicmatch Jukebox".
- Click the "Change/Remove" button.
- Select "Yes" if you are asked to verify that you want to remove any shared files.
- Reboot your PC.

Once your system has restarted, please continue with the following:

- Open Windows Explorer.
- Navigate to the Musicmatch installation directory (typically "C:\Program Files\Musicmatch\")
- Rename this folder to "Musicmatch OLD"
- Reinstall Musicmatch Jukebox by running the setup file downloaded from the Musicmatch web site.
http://dnld.musicmatch.com/builds/MMD/PC/DNL/999990000/
- Reboot your PC once again.

If the problem is resolved with this new version and you wish to restore your library and playlists, you can do the following:

- Close Musicmatch Jukebox.
- Drag the Library and Playlist folders from the "Musicmatch OLD\Musicmatch Jukebox" directory to the newly installed C:\Program Files\Musicmatch\Musicmatch Jukebox\ directory.
- Reopen Musicmatch Jukebox.

Since you have purchased Musicmatch Jukebox Plus, please be sure to re-enter your key once you've reinstalled the software to enable the Plus features. To enter your key, please do the following:

- Open Musicmatch Jukebox.
- Click the "Help" menu.
- Click the "Registration" menu option.
- Select the "Enter Key" menu option.

Enter your 20-character key in the field provided. When entering your key please ensure that you enter it in all caps, and that you include the hyphens. We suggest that you copy your key from your purchase confirmation email, and then paste it into the "Enter Key" field. This will prevent any possible typing mistakes.

If the problem continues, we would like to ask you to submit a new set of diagnostic logs. The new logs may contain new and/or different information about the source of the problem.

To submit new diagnostic logs, please do the following:

- Open Musicmatch Jukebox.
- From the Help menu, select "Request Technical Support".

In the fields provided, please include the following information:

- A brief summary the problem you are experiencing.
- The unique tracking number at the bottom of this email.
- The following text (for routing purposes):

MMJBCOMP=Misc

- Enter your email address and name into the spaces provided.
- Place a check in each of the checkboxes under "Files".
- Click the "Yes" under "Would you like to send this information to Musicmatch now?"

Sincerely,
Nadeem
Musicmatch®
Technical Support

Search the Musicmatch Knowledge Base to find answers to many Musicmatch topics at the following URL:
http://musicmatch.com/form/support/

Please let us know how we're doing by completing the support satisfaction survey at the following URL:
http://mmjb.mmguide.musicmatch.com/s...Survey_Talisma

--- Original Message ---

Received: 10/03/2004 07:47am Pacific Standard Time (GMT - 7:00 )
To: diag@ted.musicmatch.com
Subject: Technical Support Request # 1258687


DIA_ID 1258687
MMJB_KEY 72K9K-3KL47-7Q3LG-U77W2
VERSION 9.00.0156MMD
TSR PUSH

EMAIL CUSTOMER Brian

The following files were submitted with this request:
usr = Yes
mmcd = Yes
dia = Yes
rec = Yes
mmcd_rpt = Yes
altlog = Yes
mmjblog_sav = Yes
mmupdate_log = Yes
certificate = Yes
offers = Yes


The following files did not upload correctly:


------------------------------------------------
PC DESCRIPTION
== ===========


Computer Profile Summary



Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation XPST500

Processor a Main Circuit Board b
500 megahertz Intel Pentium III
32 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation SE440BX-3 AA722396-108
Serial Number: 0007335T12461967000L
Bus Clock: 100 megahertz
BIOS: Intel Corp. A11 10/13/2000
Drives Memory Modules c,d
93.70 Gigabytes Usable Hard Drive Capacity
27.19 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-M1212 [CD-ROM drive]
YAMAHA CRW-F1E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IBM-DJNA-371350 [Hard drive] (13.68 GB) -- drive 0, s/n GM4GM024793, rev J7NOA30K, SMART Status: Healthy
MAXTOR 6L080J4 [Hard drive] (80.05 GB) -- drive 1, s/n 664256611657, rev A93.0500, SMART Status: Healthy 640 Megabytes Installed Memory

Slot ''J6J1'' has 256 MB
Slot ''J6J2'' has 256 MB
Slot ''J7J1'' has 128 MB
Local Drive Volumes

c: (on drive 0) 13.66 GB 4.02 GB free
f: (on drive 1) 80.05 GB 23.17 GB free



Controllers Display
Standard floppy disk controller
Intel(r) 82371AB/EB PCI Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA RIVA TNT2/TNT2 Pro [Display adapter]
Dell ULTRASCANP990 [Monitor] (18.0"vis, s/n 2221DA4C6069, June 1999)
Bus Adapters Multimedia
WinXP Promise Ultra133 TX2 (tm) IDE Controller
Intel(r) 82371AB/EB PCI to USB Universal Host Controller CineMaster C 3.0 WDM Main Driver
Cinemaster C WDM DVD Driver
Creative SB Live! Value (WDM)
Creative SBLive! Gameport



------------------------------------------------
DETAIL
======

I labsolutely ove Musicmatch 9.0, I bought the Plus version. However - as I''ve been using it more and more, I can''t help noticing - this thing is a TOTAL SYSTEM HOG.

Am I doing something wrong? My system is a bit behind the times, but really, a musicplayer should not be using up 40-60% of my CPU just to play back MP3s - I can''t use it, it''s that simple. Any tips? Any user groups? Any scalability? I run DFX, but no visualizations. Help.


------------------------------------------------
LOG ACCESS
=== ======

Uploaded logfiles can found at:

http://logs.musicmatch.com/logs/view...1258687&MODE=2

------------------------------------------------

[D.Arbib]

Thank you. But I am a registered user and my order number is 910210111707494011872

I bought version 7.2 and all future versions for $59.98 and I am reluctant to re-buy. I loaded the free version in order to insert the registration key, but as MusicMatch seems unable to log on to the internet I cannot turn it into a registered version.

I have been all the way through the "help" files and nowhere do they explain what to do if the installation will not connect to the internet, whereas Windows Media, Real Player and other programs have no problem.

I cannot check for update because I cannot lock into the internet from MusicMatch. Not only have I removed MusicMatch but have removed all registry entries as well before any re-installation.

[brooklynspo]

Hmmm...

I'm just thinking off the top of my head...

Have you tried submitting your Tech Support request here?:

http://www.musicmatch.com/form/support/customer/

(this seems to be a back door to the help desk and you can enter your registration key - I think)

Perhaps you might try re-installing your registered version 7.2 and submit your Tech Support request regarding 9.0 - maybe then you will get the Tech Support Desks attention.

If you bought "All Future Upgrades" obviously you should not pay another cent. But - if things get really bad, maybe you could pay the 20 bucks, register and then ask for a refund???

Almost off-topic. I think MM is great, but it does have some annoying startup defaults which I just cannot figure out how to change - its starts playing any CD in your drive without asking and it automatically looks for an internet connection.

One more idea - maybe you can try killing any internet connections before launching 9.0 for the first time. It will probably take a minute or two to launch, but eventually it will give up looking for connection. Try plugging in your registration key immediately.

Yet another idea - could it be a proxy issue? There are proxy settings on the Options/Settings/Connectivity menu. In fact, there is an option to disable automatic Internet Connection Check! (Hey, I'm learning things here!) Do you have any pop-up blockers, firewalls active - maybe try disabling temporarily until you can get through the registration process.

I still have not found a decent user forum for MM - weird...

[D.Arbib]

Re-sent request - holding my breath!

[braindead]

Do you have a firewall or XP2? if you do you may not be able to send to them, or you may have inadvertantly clicked block their ip if you're using a software firewall like Zone Alarm. If it's sp2 go to control panel ,windows firewall and turn it off, I've used Music Match for over a year with apsolutely no problems with downloads or upgrades. I too have Plus. I use a router for a firewall and never have these problems.

[D.Arbib]

Thank you, One of the very first things I did was to disable firewalls ( I use Sygate) and recently I had occasion to wipe my "C" drive and re-install XP pro SP2. "C" drive is my default drive and I have a "D" drive which has identical OS and programs.

Now initally I could get MusicMatch to work on "C" but after I installed many of the same programs as on "D" I landed up with the same problem of MusicMatch refusing to link into the web.

The curious situation is that MusicMatch is OK on my "D" drive, albeit I have had to reinstall it after it annouced it did not close normally.

So, in my limited ideas, I feel that one of my programs may be making a call on the setup configuration of the default "C"
drive. Don't tell me, but I may have to re-install XPpro/SP2 and check which of the programs I have is causing this, which it does not do on "D" How very tedious.

Then I have also tried to download from CNet direct download and a very curious panel came up as the download started/ stalled and here it is:

Setupdll\SetupDLL.ppp(2198)
p.APP: MusicMatch Jukebox
PVENDOR: MusicMatch
PGUID: 8F1122E-E90C-4EE9-AB0C-7FDE2BA2C26
%9,1,0.429 @ Windows XP Service Pack 2 (2600) BT_OTHER 0.64

I have no idea what this means and need help I have, of course,
communicated directly and downloaded in e-mails all the details of my setup. So far, no reply

[brooklynspo]

Wow. That is so freaking confusing. I have to go to bed.

[D.Arbib]

Come on, you experts. Have a go at assisting me, please.

[Girolift]

I am experiancing the same problem. It started when I downloaded version 9. I tried reloading it 2 or 3 times and each time it seems to install and run properly, but non of the "online" features work (however, I think I was able to register my PLUS subscription). Nothing online worked then either.

I finally got fed up and uninstalled the software, made sure the Windows Registry Key was gone, deleted the Musicmatch folder in my Program Files folder and downloaded version 8 from a site that offers older downloads. Guess what -- it works fine.

My conclusion: version 9 has a connectivity issue and they haven't found or fixed it yet.

Let me know if you need help loading version 8.

[D.Arbib]

Thanks for confirming I am not alone with this problem. Like you I can register, but MusicMatch always come back with a recommendation to re-install - which is rubbish.

I agree that version 8.2 works fine, so what on earth have they done in v.9.0? Anyone out there have any ideas?

[braindead]

Sounds to me that you have a conflict someplace. You said you had it working but after adding other programs it quit. You need to either uninstall those programs you installed after MusicMatch or go to a earlier restore point. Then re-install them one at a time checking MusicMatch after each one untill you find the one that's conflicting with it. Could be something in the registry tripping up. Sorry can't be more help. I've been running 9.0 for months with no problem and no random music starting up.

[D.Arbib]

Thanks!

After a massive amount of research I have tracked down what may have been the problem. I repeat may have been!

I use Tweak-XP v 4.02 and there is a facility "Tweak-XP auto-tuner" which I used. This had a few deletrious problems which I found there may may be a bug therein. In particular, the IE6 icon refused to work and the address in "Internet Options" was completely garbled and refused to accept a proper address. I did a System Restore which, in my experience, I was lucky in that it worked, and when I re-installed MusicMatch 9.0, it worked normally. I have advised the company that they may have a bug.