xp explorer.exe crashes

[beni626]

am asking this for someone else so I may need to get more information. On a windows XP laptop, whenever user opens windows explorer, he can click on +/- with no issue but whenever he clicks on a file or folder on either left or right panel, explorer.exe closes with no error message. any ideas?? thanks
Beni

[Miz]

See if the MS KB article, Windows Explorer Quits When You View Contents of My Computer has anything applicable.

If that's not it, did you install any new software right before the problem cropped up? Spyware will cause the problem you're having as will StopZilla and Spybot's Immunize feature.