Thanks for that advice. The security settings make no difference in my case
The problem now is that when i try and log in it says that either my password is wrong or my screen name doesn't exist - which is odd because it has existed for over a year now. in the help section of the sign in screen - it gives some advice and links to the official site but when i get to the official site most of the links there bring up "page not found" pages which doesn't help
thanks.