windows loading screen

cgreenlee88 · #1 11-20-2004, 09:10 AM

hi all, im new here.....

i have windows xp home edition. when i turn the computer on, as you know it goes through the little startup mode thing, then it comes to the

Windows XP
Home Edition
and right here it has the loading symbol(the green thing moving to the right several times)

^^^^^^^ well that lasts for at least 15 minutes before it goes to the user log in screen. how do i fix this? i've used adaware, tried virus scans, freed some memory, deleted some of my new programs.....but it still does it

my computer also freezes and restarts all the time when i have alot of programs running at the same times (outlook, firefox, media player, etc)

help is greatly appreciated
-chris
cgreenlee@charter.net

Jedi · #2 11-20-2004, 09:28 AM

What kind of PC do you have (give us more details, please)?

cgreenlee88 · #3 11-20-2004, 10:18 AM

its not the intel.....its the AMD K6 2

Viktoria · #4 11-20-2004, 10:57 AM

cgreenlee88, that's way too long. I suggest you do an online virus scan. Have you done an AV scan in safe mode?

When you are at your desktop with no visible programs open, what is your CPU reading as "idle"?

Before going into your startup sector, I think the AV checks are an ASAP priority.

Try this one for starters...
Trend

Then do your usual AV in safe mode and post back.

Your PC restarting suggests a Virus imo.

~Viktoria

Quote:

Originally posted by cgreenlee88
hi all, im new here.....

i have windows xp home edition. when i turn the computer on, as you know it goes through the little startup mode thing, then it comes to the

Windows XP
Home Edition
and right here it has the loading symbol(the green thing moving to the right several times)

^^^^^^^ well that lasts for at least 15 minutes before it goes to the user log in screen. how do i fix this? i've used adaware, tried virus scans, freed some memory, deleted some of my new programs.....but it still does it

my computer also freezes and restarts all the time when i have alot of programs running at the same times (outlook, firefox, media player, etc)

help is greatly appreciated
-chris
cgreenlee@charter.net

Xanex · #5 11-20-2004, 01:50 PM

Little more info if you can plz

how much ram, what type of ram, how fast is it

size of hdd, speed of hdd

Mother board etc etc

basically everything u can about the machine

how long have you had the machine what did you do to it, when did this start to happen

info is good, stops us guessing

a k6-2 max cpu speed is 550mhz, thats pretty slow but not bare minimum for XP

cgreenlee88 · #6 11-20-2004, 02:41 PM

ok....i used a free online virus scan called stopsign.com

it came out saying:

infected:
d:\windows\system32\dkppoflm.dll
Name of virus/threat: BackDoor.Hangup.9

Now i guess i need to get rid of it, i still dont think this will rid my startup problem......what do yall think

btw i dont know how much ram i have.....all i know is what it is called ......sry

chris

cgreenlee88 · #7 11-20-2004, 06:01 PM

hey viktoria i d/led the trend virus scanner you wanted me to, and it scanned during the startup....found like 5 things, deleted em all. but i still got the same problems as i stated above (takes 15 minutes to load, freezes/restarts all the time)

i asked my dad and he doesnt know how much ram i have, what kind of motherboard, we dont know any of that, sry.......is there any other suggestions? thx alot yall

chris

Yogi_b · #8 11-20-2004, 06:10 PM

right click on my computer and hit properties when your computer has loaded. you should be able to get the CPU and ram size there. then go into my computer and rightclick on your local drive (probably C

and hit properties. you can also try searching using search to find dxdiag.exe in windows/system32 and running that. it will tell you alot about your computer and is probably more acurate than windows

cgreenlee88 · #9 11-20-2004, 06:35 PM

hi yogi, thanks for telling me how to find all the computer information....

here ya go:
microsoft windows xp
home edition
version 2002
AMD-K6 3D Processor
501 MHz
128 MB of RAM

c drive:
file system: FAT32
free space: 1.19GB/3.89 GB

d drive:
file system: NTFJ
free space: 629 mb/5.63 gb

so i guess i have around 2 gb of free space, 128 mb ram, and a 501 MHz AMD-K6 3D Processor computer.

answer all your questions? lol.....now can u help me?

thanks
chris

cgreenlee88 · #10 11-21-2004, 02:22 AM

come on......is there anyone out there? i cannot figure this out! my computer restarts all the time! i can hardly log on here without it restarting, then it takes 15 minutes to load! PLEASE HELP

thank you
chris

Viktoria · #11 11-21-2004, 03:24 AM

Quote:

Originally posted by cgreenlee88
come on......is there anyone out there? i cannot figure this out! my computer restarts all the time! i can hardly log on here without it restarting, then it takes 15 minutes to load! PLEASE HELP

thank you
chris

Chris,
Close all Programs, hit Ctrl+Alt+Delete.....the task manager will appear, down the bottom of that screen it says "CPU useage"....can you tell us what the number is?

Do this ASAP.
Download this tool, follow the instructions, and run this free program.

Stinger

Your RAM is not a great deal for XP, Chris, so don't expect great start up times, but we should be able to work on that after. I am 99% sure you have a virus.

cgreenlee88 · #12 11-21-2004, 12:01 PM

ok i just read ur message:
i closed all my programs then went to task manager, and it said there werent any programs running so i then looked down and the computer usage went from 2 - 5 %

there ya go viktoria, thanks alot......im gonna d/l that program now u said to.

chris

cgreenlee88 · #13 11-21-2004, 04:44 PM

i cant even run the dang stinger program for 5 minutes without my computer rebootin! pathetic, huh? what do i do

Viktoria · #14 11-22-2004, 01:05 AM

Quote:

Originally posted by cgreenlee88
i cant even run the dang stinger program for 5 minutes without my computer rebootin! pathetic, huh? what do i do

Chris, The poster above, "Triplate" is right [as per usual]

it probably is Sasser.

You must go here-> Symantec and download the removal tool. You only have a short time to do this before your PC will reboot.

If you cannot get the instructions due to your PC rebooting, PM me and I will send you the instructions and the removal tool by email. But to carry this out, you are going to have to be fast.

When we have you all cleaned up, we will see what you have starting up at boot time, and see if we can improve on that. But I hope you will install a free firewall, and a free anti virus if you don't already have them

~Viktoria

cgreenlee88 · #15 11-22-2004, 01:45 AM

ok.....first of all thank you viktoria and all others for ur patience......i downloaded symantec.....and it searched my computer and DID NOT find sasser.....i also downloaded a thing from microsoft and it also said i dont have sasser.......lol fun fun fun.....

i already have a virus scanner, and adaware.....where should i get a free firewall? im not sure if i already have one or not. thanks

chris