Windows XP crashes after logging on to Internet

[sayrahul]

Hi, Earlier I was having the issue when the windows XP used to crash as soon as I login to windows. Then I removed the delprot.sys file from the drivers dir. Now I am getting the issue that when I go onto the internet explorer, the windows crashes with error 0XC5, 0XA. I uninstalled the windows xp hotfixes SP2, but the issue does not go. Any pointers would be helpful .

Thanks
Rahul

[sayrahul]

The error messages come in blue screen for 0XA and 0XC5

[s7p9a2m4]

Was everything ok before you installed sp2? Have you made any hardware changes lately? Any new software installed or uninstalled? Do you have updated virus protection? Give us more to go on. It is not like xp to crash.

[sayrahul]

!. Was everything ok before you installed sp2?

I did not install the SP2. It was justthat in Add remove program, I saw some hotfixes with the SP2 --> Which I removed after I started getting the problem.

@. Have you made any hardware changes lately?

Naah. I did not. The problem started happening on thruesay while I was in the office.

#. Any new software installed or uninstalled?

I did install an application something like VLC player that plays .bin video files on 18th Dec. But I saw the error on 23rd Dec. I have uninstalled the software today but the issue is stll there.

$. Do you have updated virus protection?

Yeah, I am using the Symantec antivirus version 22nd Dec

Right now I am running sfc /scannow. Since it is very slow, I am waiting for the results

[sayrahul]

Another piece of information, I uninstalled the drivers for LAN and Modem. I was able to update the driver for LAN but was unable ti install the PCI modem installer. Thoughts??

[webnetxpress]

same problem on my laptop now. i had got infected with some spywar, ran spybotS&D and cleaned the infections. Now you cna't login as a user, it just goes to blue screen of death with message about delprot.sys. but you can get in with safemode and i ran a virus scan, came up clean.

any ideas on how to repair it?

thanks,
drichardson_33444@yahoo.com

[bookworm]

Did you turn off System Restore before running virus scan. The scans can't check restore points. The virus can be in there, turn off System Restore and run AV and SpyBot again.

Hope this helps.