administratorpage gone

[cammy]

Hello,

I have a question, but first off all I shall start with this: English isn't my native language, I come from Holland so if there are any mistakes in this message I'm sorry for that.

Ok my question: If you start the computer you have to click on a account. We always had one account (called administrator) with everything on it. Yesterday we want to make an other account. This worked at first. But when we turned the computer off I first signed out the both pages. Then I came on the screen again that I had at first, with the accounts, only the administrator account was gone! The new account was still there, but all or important documents and stuf is on the administrator account. I don't know how I can get this account back with all it's stuff on it.

I hope you can help me..

[neil121183]

Can you press control-alt-delete TWICE on that screen. That should bring up a username and password box if you have XP Professional.

By the way, your english is very good.

Hope that helps

[cammy]

Thank you Neil, I have tried to press control-alt-delete twice on that screen. But it didn't work. I saw nothing, and i really did it twice. At the new account I have tried to do the same, then I saw that screen where you can also close programs if you can't close them on the normal way. ( I'm sorry but I don't know the englisch word of that, I hope you know what I mean. ) There I clicked on users but there only stands the new account, and it says nothing about passwords. I don't know if I have XP Professional. I'm sorry but I really don't know anything about computers..

If the whole old account is gone is than all the documents and programs and stuf gone to?

[VirusEJ]

What you could try doing is this:

Login to the second account:

Goto: Start -> Control Panel -> User Accounts -> Change the way users lon on or off.

From the window that now appears, simply un-tick "Use the Welcome Screen" and click: Apply Options

What this will do is when you turn the PC on, instead of coming to the XP Welcome screen where it shows the user accounts, it will take you directly to a Ctrl-Alt-Delete screen, where you can type in:
Username: Administrator
Password: (whatever your password is)

Then it should log you on. For security purposes the Administrator account is not accessible from the Welcome Screen. (Unless there are no other accounts to display)

Good luck, I hope this works

[cammy]

A colleague of mine has taken a look at it. He used a sort of repairprogram, and now everything is normal again! I don't what he exactly did. But everything is ok again!

thank you for your help guys!!