NO Sound problem

[bookworm]

[quote=Joe Beets]I’m hoping bookworm (or any other knowledgeable sound goddess or god) may be able to help me. Our computer was sent out for repairs because of a virus problem. When we got it back, the virus problem had been eliminated, but many peripherals now showed operating problems under Device Manager – including devices for sound. (This may have been from the virus and I didn’t notice it until we got the computer back.) We uninstalled and reinstalled all affected devices. According to Device Manager, all is operating properly now, but there is no sound. In Device Manager, under Properties, Device status says “This device is working properly” and Device usage says “Use this device (enable)” for all peripherals, including sound. However, Sound and Audio Devices in Control Panel shows no sound devices. The Belarc Advisor information for the computer is shown below.

I appreciate any assistance you can provide to get the sound working again. Thanks for your help.

- JB

----------------------------------------------------------------

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model Gateway E-4000 4000783
System Serial Number: 0028030873
Chassis Serial Number: 0028030873
Enclosure Type: Desktop

Processor
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board b
Board: Intel Corporation D845GRG AAA81583-300
Serial Number: ABRG23006043
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002

Drives
80.03 Gigabytes Usable Hard Drive Capacity
50.15 Gigabytes Hard Drive Free Space

LITE-ON LTR-24102B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Apple iPod USB Device [Hard drive] -- drive 1
MAXTOR 6L080J4 [Hard drive] (80.05 GB) -- drive 0, s/n 664218619258,
rev A93.0500, SMART Status: Healthy

Memory Modules
256 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty

Local Drive Volumes
c: (FAT32 on drive 0)80.03 GB50.15 GB free

Network Drives
None detected

Printers
deskjet 940con USB001
hp deskjet 940con LPT1:
Microsoft XPS Document Writeron XPSPort:

Controllers
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
NVIDIA GeForce4 MX 440 [Display adapter]
Gateway L17AAM [Monitor] (17.1"vis, July 2002)

Bus Adapters
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7

Multimedia
Creative SB Audigy
SoundMAX Integrated Digital Audio
Unimodem Half-Duplex Audio Device

Communications
BCM V.90 56K Modem

1394 Net Adapter


http://support.gateway.com/support/d...s=Windows%20XP

the report shows a sound card and integrated audio as installed, Are your audio plugs on the I/O plate or in a expansion slot, see here, click image to focus http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

I/O plate - install Soundmax
Expansion slot - install Sound Blaster Audigy

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[bookworm]

Originally Posted by milesthedog

since last post i have lost all audio. before at least windows media player worked, but now nothing. when I go to play songs on mediaplayer it acts likes it is playing something but no sound (no error messages either). I thought that maybe the laptop speakers weren't working so tried to use the headphone jack, no luck. also upon startup and shutdown there are no normal windows sounds. I went to the dell website and downloaded their current driver for the dell 700m (Sigmatel STAC 9750 AC97 WDM Audio Driver) and no luck.any direction or thoughts? here is system info:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Inc. Inspiron 700m
System Service Tag: GCMPW81 (support for this PC)
Chassis Serial Number: GCMPW81
Enclosure Type: Portable
Processor a Main Circuit Board b
600 megahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: DELL SYSTEM 0RC359
Serial Number: ..CN7016659LL2WK.
Bus Clock: 100 megahertz
BIOS: Phoenix Technologies LTD A05 08/23/05
Drives Memory Modules c,d
159.98 Gigabytes Usable Hard Drive Capacity
93.92 Gigabytes Hard Drive Free Space

_NEC DVD+-RW ND-6650A [CD-ROM drive]

ST9160821A [Hard drive] (160.04 GB) -- drive 0, s/n 5MA5VFVQ, rev 3.ALD, SMART Status: Healthy 496 Megabytes Installed Memory

Slot 'M1' has 256 MB
Slot 'M2' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 156.26 GB 93.53 GB free
e: (FAT32 on drive 0) 3.73 GB 388 MB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Any Ryan 3/16/2008 10:32:55 PM (admin)
Keith Ryan 3/29/2008 12:42:40 PM (admin)
local system accounts
Administrator never (admin)
Guest 3/29/2008 12:43:26 PM
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Amyuni PDF Converter 2.07 on LPT1:
Epson Stylus COLOR 777 ESC/P 2 on USB001
Microsoft Shared Fax Driver on SHRFAX:
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:

Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
AU Optronics [Monitor] (January 2005)
Bus Adapters Multimedia
Texas Instruments PCIxx20 Cardbus Controller (2x)
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 SigmaTel C-Major Audio
Communications Other Devices
Conexant D480 MDC V.9x Modem


1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
Dhcp Server: 10.0.0.1
Physical Address: 00:12:3F:6A:A5:C6
Intel(R) PRO/Wireless 2200BG Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:13:CE:82:02:C0

Networking Dns Servers: 192.168.1.254
10.0.0.1
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port Pointing Device [Mouse]
Texas Instruments PCIxx20 Integrated FlashMedia Controller
UIM Drive Backup Image Plugin
Universal Image Mounter Controller
USB Root Hub (4x)

Go here to Dell http://support.euro.dell.com/support...atid=&im pid=

install the Chipset - Intel Driver - then restart your comp
then install the audio again

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[bookworm]

Originally Posted by delinkuent

hey im kind of new to this i also have no sound and my multimedia audio controler isplays a yellow question mark to the side of it an i really could do with soe sound can someone please help me please : (

Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

[bazil147]

Here is my Belarc report: ive tried a driver previously but all i got was the blue screen of death which proves my suspicions that i have absolutely no idea of what im doing, please help!
thanx in advance

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4S800MX REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. ASUS P4S800MX ACPI BIOS Revision 1010 09/02/2004
Drives Memory Modules c,d
20.01 Gigabytes Usable Hard Drive Capacity
13.34 Gigabytes Hard Drive Free Space

_NEC DV-5800A [CD-ROM drive]
_NEC NR-7800A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD200BB-60DGA0 [Hard drive] (20.02 GB) -- drive 0, s/n WD-WMADL1070900, rev 05.03E05, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM 1' has 256 MB
Slot 'DIMM 2' has 256 MB
Local Drive Volumes


c: (NTFS on drive 0) 20.01 GB 13.34 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
joanne louise lang 4/2/2008 5:42:24 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

EPSON Stylus C87 Series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller RADEON 9200 PRO Family (Microsoft Corporation) [Display adapter]
RADEON 9200 PRO SEC Family (Microsoft Corporation) [Display adapter]
hp 5500 [Monitor] (13.8"vis, s/n CNC4060MPB, February 2004)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Multimedia Audio Controller
Standard Game Port
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:118:46:3D:27

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (3x)
Virus Protection [Back to Top]
AVG 7.5.519 Version 7.5.519
Realtime File Scanning On

[bookworm]

Originally Posted by bazil147

Here is my Belarc report: ive tried a driver previously but all i got was the blue screen of death which proves my suspicions that i have absolutely no idea of what im doing, please help!
thanx in advance

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4S800MX REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. ASUS P4S800MX ACPI BIOS Revision 1010 09/02/2004
Drives Memory Modules c,d
20.01 Gigabytes Usable Hard Drive Capacity
13.34 Gigabytes Hard Drive Free Space

_NEC DV-5800A [CD-ROM drive]
_NEC NR-7800A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD200BB-60DGA0 [Hard drive] (20.02 GB) -- drive 0, s/n WD-WMADL1070900, rev 05.03E05, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM 1' has 256 MB
Slot 'DIMM 2' has 256 MB
Local Drive Volumes


c: (NTFS on drive 0) 20.01 GB 13.34 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
joanne louise lang 4/2/2008 5:42:24 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

EPSON Stylus C87 Series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller RADEON 9200 PRO Family (Microsoft Corporation) [Display adapter]
RADEON 9200 PRO SEC Family (Microsoft Corporation) [Display adapter]
hp 5500 [Monitor] (13.8"vis, s/n CNC4060MPB, February 2004)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Multimedia Audio Controller
Standard Game Port
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:118:46:3D:27

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (3x)
Virus Protection [Back to Top]
AVG 7.5.519 Version 7.5.519
Realtime File Scanning On

Your Soundmax audio driver is here at Asus http://support.asus.com.tw/download/...Language=en-us

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[milesthedog]

[i]Go here to Dell http://support.euro.dell.com/support...atid=&im pid=

install the Chipset - Intel Driver - then restart your comp
then install the audio again.

[i]Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions.

Thanks for the help. followed instructions and still no luck. Is it possible that my soundcard is broke. If so is this something that is semi-reasonably easy to replace for this model laptop?

[bookworm]

Originally Posted by milesthedog

[i]Go here to Dell http://support.euro.dell.com/support...atid=&im pid=

install the Chipset - Intel Driver - then restart your comp
then install the audio again.

[i]Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions.

Thanks for the help. followed instructions and still no luck. Is it possible that my soundcard is broke. If so is this something that is semi-reasonably easy to replace for this model laptop?

This is the driver, download and note where the file is stored
http://support.euro.dell.com/support...&fileid=118248

then install this way

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[milesthedog]

Originally Posted by bookworm

Go here to Dell http://support.euro.dell.com/support...atid=&im pid=

install the Chipset - Intel Driver - then restart your comp
then install the audio again

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

Thank you for the help. Followed your instructions, installed chipset/intel driver and reinstalled audio driver. Still no luck. mediaplayer plays but no sound, no volume icon, and no startup and shutdown system sounds. Is it possible that my soundcard is broken? If this is the case, is this something that can be replaced by myself? thanks.

[bookworm]

Originally Posted by milesthedog

Thank you for the help. Followed your instructions, installed chipset/intel driver and reinstalled audio driver. Still no luck. mediaplayer plays but no sound, no volume icon, and no startup and shutdown system sounds. Is it possible that my soundcard is broken? If this is the case, is this something that can be replaced by myself? thanks.

Install this way, by forcing XP to use the driver

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device or the SigmaTel and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver it's here C:\DELL\DRIVERS\r90698
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[tinzkijc]

my computer has no sound, it says that no device was installed, does anyone know where i can download some sound device installer for my computer? its motherboard is biostar M&VIQ, thanks a lot for any help!

[bookworm]

Originally Posted by tinzkijc

my computer has no sound, it says that no device was installed, does anyone know where i can download some sound device installer for my computer? its motherboard is biostar M&VIQ, thanks a lot for any help!

If you mean Biostar M7VIQ the drivers are here http://www.biostar-usa.com/mbdownloads.asp?model=M7VIQ

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[milesthedog]

Originally Posted by bookworm

This is the driver, download and note where the file is stored
http://support.euro.dell.com/support...&fileid=118248

then install this way

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

thank you so much for your patience and knowledge. tried the preceding instructions and received this message after instruction #8.

Cannot continue the Hardware Update.
The wizard couldn't find a better match for your hardware than the software you currently have installed.

Any other ideas? again, thank you very much for your patience.
Keith.

[bookworm]

Originally Posted by milesthedog

thank you so much for your patience and knowledge. tried the preceding instructions and received this message after instruction #8.

Cannot continue the Hardware Update.
The wizard couldn't find a better match for your hardware than the software you currently have installed.

Any other ideas? again, thank you very much for your patience.
Keith.

check these out to see if SigmaTel is default audio

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

[milesthedog]

Originally Posted by bookworm

check these out to see if SigmaTel is default audio

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

thanks again Barbara, tried both. SigmaTel is showing as my only choice for audio device. Windows audio is also showing as Automatic for the setting.

The weird thing is that I didn't lose audio all at once. first I think I deleted my audio codecs. got those reinstalled and audio worked for Windows mediaplayer and iTunes but not for flashplayer. reinstalled the newest version of flash player and still no audio. After that used computer for a week or so and rebooted and lost all audio. hopefully some of this info m help. thanks, Keith

[bookworm]

Originally Posted by milesthedog

thanks again Barbara, tried both. SigmaTel is showing as my only choice for audio device. Windows audio is also showing as Automatic for the setting.

The weird thing is that I didn't lose audio all at once. first I think I deleted my audio codecs. got those reinstalled and audio worked for Windows mediaplayer and iTunes but not for flashplayer. reinstalled the newest version of flash player and still no audio. After that used computer for a week or so and rebooted and lost all audio. hopefully some of this info m help. thanks, Keith

check the BIOS to see if audio is set to On, look at this from Dell, I know it says how to disable audio, but it will give the path on how to check

http://support.euro.dell.com/support...l=en &s=gen#1