NO Sound problem

[bookworm]

Originally Posted by Vistil

It's started, and Automatic =/

check Device Manger / System Devices / do you have the Plug and Play Software Device Enumerator installed

[thenepvolta]

Hi Bookworm,

I'm having the same problem as the OP of this thread. I read through the first 6 pages of this thread and tried to do what was suggested but nothing worked. Please help. My computer's info is as follows:

Operating System
Windows XP Home Edition Service Pack 3 (build 2600)

System Model
Compaq Presario 4409CL
System Serial Number: 3D27KYB8S027
Asset Tag: 3D27KYB8S027
Chassis Serial Number: 3D27KYB8S027

Main Circuit Board b
Board: Compaq 07A8h
Serial Number: 3D27KYB8S027
Bus Clock: 100 megahertz
BIOS: Compaq 686P9 v1.10 04/17/2002

Multimedia
SoundMAX Integrated Digital Audio

I tried intalling the ADI SoundMax AC97 Integrated Digital Audio Driver from HP.com but an error occurred that said No Driver found.


Thanks in advance for your help.

[bookworm]

Originally Posted by thenepvolta

Hi Bookworm,

I'm having the same problem as the OP of this thread. I read through the first 6 pages of this thread and tried to do what was suggested but nothing worked. Please help. My computer's info is as follows:

Operating System
Windows XP Home Edition Service Pack 3 (build 2600)

System Model
Compaq Presario 4409CL
System Serial Number: 3D27KYB8S027
Asset Tag: 3D27KYB8S027
Chassis Serial Number: 3D27KYB8S027

Main Circuit Board b
Board: Compaq 07A8h
Serial Number: 3D27KYB8S027
Bus Clock: 100 megahertz
BIOS: Compaq 686P9 v1.10 04/17/2002

Multimedia
SoundMAX Integrated Digital Audio

I tried intalling the ADI SoundMax AC97 Integrated Digital Audio Driver from HP.com but an error occurred that said No Driver found.


Thanks in advance for your help.

HP say this driver needs to be installed before the Soundmax driver, it's the chipset - Restart comp after installation http://h20000.www2.hp.com/bizsupport...SeriesId=96375

then this audio driver http://h20000.www2.hp.com/bizsupport...tem=hd-17950-2

you may need to point XP to the driver this way

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions

[thenepvolta]

Originally Posted by bookworm

HP say this driver needs to be installed before the Soundmax driver, it's the chipset - Restart comp after installation http://h20000.www2.hp.com/bizsupport...SeriesId=96375

then this audio driver http://h20000.www2.hp.com/bizsupport...tem=hd-17950-2

you may need to point XP to the driver this way

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions

I did everything you said and all was properly installed but there's still no sound. There's still a yellow exclamation point next to SoundMax Integrated Digital Audio under Sound, video and game controllers tab.

[Vistil]

Originally Posted by bookworm

check Device Manger / System Devices / do you have the Plug and Play Software Device Enumerator installed

Yes, it's installed and says the drivers are updated and it's working properly. And now under sound, it went up to two Unknown Devices that are flagged as yellow.

[bookworm]

Originally Posted by thenepvolta

I did everything you said and all was properly installed but there's still no sound. There's still a yellow exclamation point next to SoundMax Integrated Digital Audio under Sound, video and game controllers tab.

check these out, see if Soundmax is default audio

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

check this out, look at step 7 to check BIOS

http://h10025.www1.hp.com/ewfrf/wc/d...cname=bph07154

[bookworm]

Originally Posted by Vistil

Yes, it's installed and says the drivers are updated and it's working properly. And now under sound, it went up to two Unknown Devices that are flagged as yellow.

posted at HP Business forum, I'll post when I get a reply.

[bookworm]

Originally Posted by bookworm

posted at HP Business forum, I'll post when I get a reply.

xataxx has just posted this link, look at grendylls post http://www.techspot.com/vb/all/windo...not-found.html

[thenepvolta]

Originally Posted by bookworm

check these out, see if Soundmax is default audio

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

check this out, look at step 7 to check BIOS

http://h10025.www1.hp.com/ewfrf/wc/d...cname=bph07154

I tried all the above steps but there's still no sound. Any other suggestions? I really appreciate your help, Bookworm.

[Vistil]

Originally Posted by bookworm

posted at HP Business forum, I'll post when I get a reply.

All right. Thank you very much for the help!

[CrossSide]

Hello,

First of all... you're doing a great job!

My story:

When I re-installed my computer, the sound didn't work. I asked a friend of mine and he gave me realtak ac97 audio, now I can play sounds, but I still don't hear anything. So maybe it's the wrong driver or something.

belarc:

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) ECS M848A 5.0
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: ECS M848A 5.0
BIOS: American Megatrends Inc. 07.00T 04/02/01
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
74.51 Gigabytes Hard Drive Free Space

_NEC DVD_RW ND-3550A [CD-ROM drive]

WDC WD800BB-22JHC0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMAM9R376803, rev 05.01C05, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot '0' has 1024 MB
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 74.51 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Admin 6/12/2008 2:07:50 AM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE UDMA Controller ATI Technologies, Inc. 3D RAGE PRO AGP [Display adapter]
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller Game Port for Creative
Sound Blaster 16 or AWE32 or compatible (WDM)
Communications Other Devices


Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (4x)

Thnx for the help!

[bookworm]

Originally Posted by Vistil

All right. Thank you very much for the help!

got a reply, look at this http://forums11.itrc.hp.com/service/...53256+28353475

[Feyona]

I'm also having problems with my sound-- but I made the mistake of posting it in the 'Hardware' section. Could someone take a look at it for me, please?

[Vistil]

Originally Posted by bookworm

got a reply, look at this http://forums11.itrc.hp.com/service/...53256+28353475

Thank you for posting. I replied on that thread.

[bookworm]

Originally Posted by Vistil

Thank you for posting. I replied on that thread.

Are your audio plugs on the I/O plate or in a expansion slot, see here, click image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

for the string copy the Soundmax audio or the yellow flagged multimedia device