NO Sound problem

spektrum · #**1891** 01-11-2009, 06:47 AM

I think its working now Bookworm! Thank You So Much!!

Iam not 100% know for sure b/c I threw away my old speakers but Im going to buy new ones today. I think its working b/c I don't get the error when I play an MP3 (even though I have no speakers to hear it w/) and when I run the Belarc Profile Report, I have a new component added (SoundBlaster). Also when I go to Device Manager, there is NO MORE exclamation point.

Thank you again.

abm · #**1892** 01-11-2009, 06:09 PM

ok

just had a fresh install of windows - i have a gigabyte motherboard with onboard sound (no card).

I installed the drivers that were on the motherboard cd and whihc worked with previous installs of windows.

No sound, Error ID = 0xC00D11BA, Condition ID = 0x00000000.

I tried updating my realtek sound drivers but i couldnt install them - after disabling and uninstalling the windows UAA driver that was screwing thigns up i was able to install the latest drivers for my sound.

Still doesnt work.

Dowloaded a fresh install of direct x9 from microsoft - didnt work

*EDIT*

ok, after looking at it i dont think my driver was updated after all despite the install going ok - dunno why this has happened

abm · #**1893** 01-11-2009, 06:34 PM

ok, managed to fix it

I moved teh driver installer .exe into a different folder and it updated teh old ones propperly instead of just adding the files to the realtek folder but not doing anythign

bookworm · #**1894** 01-11-2009, 08:43 PM

Quote:

Originally Posted by duffdaddy67

Ya I installed that and tried again but had no luck. Was the exact same error messages as I mentioned in the original post.

Not sure if this is related but under device manager the only thing with an (!)
is Other devices - PCI device (!). Not really sure but is Sigmatel on board or a card?

Also not sure if you put my serial number in at gateway but it shows a different laptop(MX-6448) than my model number(MX-6453). Earlier before I had made my original post on a different XP install I did try some of those drivers also with the same outcome, no sound.

can you look at this for me -

right click a blank space on the desktop - Properties / Settings - what is listed under Display - this is mine, as you can see it shows the graphis card that is installed - click image to focus
http://www.overclockeddoc.com/bookwo...lay%20mine.JPG

duffdaddy67 · #**1895** 01-12-2009, 04:47 AM

Here you go.

EDIT: FYI its just a Vista theme.

bookworm · #**1896** 01-13-2009, 10:36 AM

Quote:

Originally Posted by duffdaddy67

Here you go.

EDIT: FYI its just a Vista theme.

I suspect it's the video driver, did you install this one, which has the SM Bus included http://support.gateway.com/support/d...&uid=220434180

the other Ati download is the driver only, install this driver.

check that you have Net Framework 2 from microsoft installed, Control Panel / Add/Remove Programes

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

bookworm · #**1897** 01-13-2009, 10:43 AM

Quote:

Originally Posted by alittleaussie

Hi there,

I appear to be having the same problem. Here is the information I got from Belarc:

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) Packard Bell NEC P020178959
System Serial Number: 2559877144
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.50 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: NEC COMPUTERS INTERNATIONAL GA-8SIMLNF 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 1.0w 01/11/2004
Drives Memory Modules c,d
320.06 Gigabytes Usable Hard Drive Capacity
306.46 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GSA-4040B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3320620A [Hard drive] (320.07 GB) -- drive 0, s/n 9QFC1QX2, rev 3.AAF, SMART Status: Healthy 2016 Megabytes Installed Memory

Slot 'DDR2' has 1024 MB
Slot 'DDR1' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 320.06 GB 306.46 GB free

Network Drives
None detected

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller None detected
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem

Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 10.0.0.3 / 24
Gateway: 10.0.0.138
Dhcp Server: 10.0.0.138
Physical Address: 00:0D:61:C7:1D:0F

Networking Dns Server: 10.0.0.138
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (3x)
Virus Protection [Back to Top]
avast! antivirus 4.8.1296 [VPS 090103-1] Version 4.8.1296
Realtime File Scanning On

I hope someone can help me.

Regards
aussie

what model do you have, the serial numbers are not recognised, look for a label on the tower

zenmoonstar · #**1898** 01-13-2009, 01:40 PM

Hi again Barbara, aka 'bookworm,' the Sound Queen

How are you? I'm so happy to see you here. I'm having a 'no sound' problem again, but this time it's not due to reformatting or reinstalling XP.

I'm still on the Dell Dimension 4700 which you helped restore sound to in March of 2007. In November of 2008 When my monitor went up in smoke (literally) I switched to my laptop until I could replace the monitor. Recently, I bought an 22-inch ACER flat panel monitor from newegg.com (MNTR ACER|LCD 22" 5MS DVI AL2216WBD) and set it up.
It works fine except there's no sound.

Since there are no built-in speakers like my previous Dimension monitor, I went into Device Manager and enabled the Multimedia Audio Controller. However,upon checking, I saw that there was a yellow question mark re the MAC, (it needs a driver) and thus the Device Manager could not update the driver.

Here's the number for the MAC:

PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03\3&172 E68DD&0&F2

I tried using the XP OS reinstallation disc which DELL had mailed me last time, but it could not find an update either. I even found our old thread and used the DELL link you provided then, but to no avail. The page was gone and the driver I finally did download did not work. I used System Restore to reset it back, as you had advised.

So I've run out of options now,

except to bother you again - I hope you can help me restore the sound on this pc, because I now use Skype for most of my phone calls and so it's even more important to have sound.

Thanks again for your time and consideration.

cheers,
zenmoonstar

ps. Here's Belarc Profile readout (with only part of the apps, Creative is included)

pps. I haven't yet checked the Bios (forgot how to do that - it is F11? or going into F8 - i.e. safe mode? )

--------------------------------------------------------------
Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600)
Dell Inc. Dimension 4700

System Service Tag: FB54871 (support for this PC)
Chassis Serial Number: FB54871
Enclosure Type: Mini-Tower
Processor a
Main Circuit Board b
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: Dell Inc. 0M3918

Serial Number: ..CN7082152H02F3.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A06 01/10/2005
Drives Memory Modules c,d
117.71 Gigabytes Usable Hard Drive Capacity
24.28 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0
Maxtor 6Y080M0 [Hard drive] (80.00 GB) -- drive 1
512 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' is Empty
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (NTFS on drive 1) 76.61 GB 14.22 GB free
d: (NTFS on drive 0) 41.10 GB 10.06 GB free
Network Drives
None detected
Users (mouse over user name for details)

Printers
local user accounts last logon
Administrator 4/17/2007 12:05:04 PM (admin)
Owner 1/12/2009 10:05:47 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account;
LOCKED OUT Marks a locked account

Apple Color LaserWriter 12/600 on \\.\pipe\PDFPrint
EPSON Stylus CX6600 Series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x) RADEON X300/X550 Series [Display adapter]
RADEON X300/X550 Series Secondary [Display adapter]
ACR AL2216W [Monitor] (22.0"vis, s/n LA10C0414032, March 2008)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Sound Blaster Live! 24-bit
Communications Other Devices

Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 76.99.62.134 / 21
Gateway: 76.99.56.1
Dhcp Server: 68.87.64.10
Physical Address: 00:13:20:15:FB: DB

Networking Dns Servers: 68.87.64.146
68.87.75.194
68.87.71.226
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
avast! antivirus 4.8.1229 [VPS 090112-0] Version 4.8.1229
Realtime File Scanning On

Missing Microsoft Security Hotfixes

All required security hotfixes (using the 12/17/2008 Microsoft Security Bulletin Summary)
have been installed.
----------------------------------------------------------------------
Software Licenses [Back to Top]

Belarc - Advisor 22925d1f
Microsoft - Internet Explorer 92318-600-0011903-00102
Microsoft - Office Basic Edition 2003 73102-OEM-5695136-51358 (Key: B4W6W-RKTHH-
ATI Technologies Inc. - Catalyst Control Centre Version 2.0.0.0 *
Belarc, Inc. - Advisor Version 7.2x *
Creative Diagnostics 3 Version 3.10.8.0 *
Creative Graphic Equalizer Version 1.0.0.0 *
Creative MediaSource Version 1.0.0.0 *
Creative Restore Defaults Version 2.00.06 *
Creative Service for CDROM Access Version 1.0.0.0 *
Creative Speaker Settings Version 2.0.0.0 *
Creative Surround Mixer Version 3.0.0.0 *
Creative Technology Ltd - EAX Console Application Version 2.0.0.0 *
Creative Technology Ltd - MDCenter Application Version 1.50.00 *
Creative Techology, Ltd. - SFBM Application Version 2.00.01.0 *
Creative Updreg Version 1.0.2 *
Creative Volume Control Version 1.0.0.0 *
Creative WaveStudio Version 5.00.00.0 *
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z

duffdaddy67 · #**1899** 01-13-2009, 02:21 PM

Quote:

Originally Posted by bookworm

I suspect it's the video driver, did you install this one, which has the SM Bus included http://support.gateway.com/support/d...&uid=220434180

the other Ati download is the driver only, install this driver.

check that you have Net Framework 2 from microsoft installed, Control Panel / Add/Remove Programes

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

Hmmm im at school at the moment and will check as soon as i get home. I know I have the Net Framework 2 for sure. and I'm pretty sure when I installed the ATI drivers it went through several steps and was a lengthy install. Not sure if your saying that's a good or bad thing that the SM us driver was installed with the ATI driver.

Out of curiousity what does the video driver have to do with sound?

I love solving and learning from computer issues, never been stumped like this though.

duffdaddy67 · #**1900** 01-13-2009, 04:58 PM

ya that download has many files that can be ran for installing drivers. I think i just ran the setup.exe

There were some other exe's i could have ran but i think the setup.exe installs them all anyways.

bookworm · #**1901** 01-13-2009, 06:39 PM

Quote:

Originally Posted by zenmoonstar

Hi again Barbara, aka 'bookworm,' the Sound Queen

How are you? I'm so happy to see you here. I'm having a 'no sound' problem again, but this time it's not due to reformatting or reinstalling XP.

I'm still on the Dell Dimension 4700 which you helped restore sound to in March of 2007. In November of 2008 When my monitor went up in smoke (literally) I switched to my laptop until I could replace the monitor. Recently, I bought an 22-inch ACER flat panel monitor from newegg.com (MNTR ACER|LCD 22" 5MS DVI AL2216WBD) and set it up.
It works fine except there's no sound.

Since there are no built-in speakers like my previous Dimension monitor, I went into Device Manager and enabled the Multimedia Audio Controller. However,upon checking, I saw that there was a yellow question mark re the MAC, (it needs a driver) and thus the Device Manager could not update the driver.

Here's the number for the MAC:

PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03\3&172 E68DD&0&F2

I tried using the XP OS reinstallation disc which DELL had mailed me last time, but it could not find an update either. I even found our old thread and used the DELL link you provided then, but to no avail. The page was gone and the driver I finally did download did not work. I used System Restore to reset it back, as you had advised.

So I've run out of options now,

except to bother you again - I hope you can help me restore the sound on this pc, because I now use Skype for most of my phone calls and so it's even more important to have sound.

Thanks again for your time and consideration.

cheers,
zenmoonstar

ps. Here's Belarc Profile readout (with only part of the apps, Creative is included)

pps. I haven't yet checked the Bios (forgot how to do that - it is F11? or going into F8 - i.e. safe mode? )

--------------------------------------------------------------
Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600)
Dell Inc. Dimension 4700

System Service Tag: FB54871 (support for this PC)
Chassis Serial Number: FB54871
Enclosure Type: Mini-Tower
Processor a
Main Circuit Board b
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: Dell Inc. 0M3918

Serial Number: ..CN7082152H02F3.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A06 01/10/2005
Drives Memory Modules c,d
117.71 Gigabytes Usable Hard Drive Capacity
24.28 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0
Maxtor 6Y080M0 [Hard drive] (80.00 GB) -- drive 1
512 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' is Empty
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (NTFS on drive 1) 76.61 GB 14.22 GB free
d: (NTFS on drive 0) 41.10 GB 10.06 GB free
Network Drives
None detected
Users (mouse over user name for details)

Printers
local user accounts last logon
Administrator 4/17/2007 12:05:04 PM (admin)
Owner 1/12/2009 10:05:47 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account;
LOCKED OUT Marks a locked account

Apple Color LaserWriter 12/600 on \\.\pipe\PDFPrint
EPSON Stylus CX6600 Series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x) RADEON X300/X550 Series [Display adapter]
RADEON X300/X550 Series Secondary [Display adapter]
ACR AL2216W [Monitor] (22.0"vis, s/n LA10C0414032, March 2008)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Sound Blaster Live! 24-bit
Communications Other Devices

Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 76.99.62.134 / 21
Gateway: 76.99.56.1
Dhcp Server: 68.87.64.10
Physical Address: 00:13:20:15:FB: DB

Networking Dns Servers: 68.87.64.146
68.87.75.194
68.87.71.226
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
avast! antivirus 4.8.1229 [VPS 090112-0] Version 4.8.1229
Realtime File Scanning On

Missing Microsoft Security Hotfixes

All required security hotfixes (using the 12/17/2008 Microsoft Security Bulletin Summary)
have been installed.
----------------------------------------------------------------------
Software Licenses [Back to Top]

Belarc - Advisor 22925d1f
Microsoft - Internet Explorer 92318-600-0011903-00102
Microsoft - Office Basic Edition 2003 73102-OEM-5695136-51358 (Key: B4W6W-RKTHH-
ATI Technologies Inc. - Catalyst Control Centre Version 2.0.0.0 *
Belarc, Inc. - Advisor Version 7.2x *
Creative Diagnostics 3 Version 3.10.8.0 *
Creative Graphic Equalizer Version 1.0.0.0 *
Creative MediaSource Version 1.0.0.0 *
Creative Restore Defaults Version 2.00.06 *
Creative Service for CDROM Access Version 1.0.0.0 *
Creative Speaker Settings Version 2.0.0.0 *
Creative Surround Mixer Version 3.0.0.0 *
Creative Technology Ltd - EAX Console Application Version 2.0.0.0 *
Creative Technology Ltd - MDCenter Application Version 1.50.00 *
Creative Techology, Ltd. - SFBM Application Version 2.00.01.0 *
Creative Updreg Version 1.0.2 *
Creative Volume Control Version 1.0.0.0 *
Creative WaveStudio Version 5.00.00.0 *
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z

Do you have seperate speakers attatched ?

go here to Dell http://support.euro.dell.com/support...&catid=&impid=

install the Chipset driver - then restart your comp

then install audio driver from the CD Dell sent you this way

Right click My Computer > Properties > Hardware Tab > Device Manager > right click problem device > click Update Driver - say no to connecting to Internet > Next > select Install software automatically > load Recovery CD > Next

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

bookworm · #**1902** 01-13-2009, 07:00 PM

Quote:

Originally Posted by duffdaddy67

ya that download has many files that can be ran for installing drivers. I think i just ran the setup.exe

There were some other exe's i could have ran but i think the setup.exe installs them all anyways.

can you check these

is SigmTel set as default audio

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot

zenmoonstar · #**1903** 01-13-2009, 08:17 PM

Quote:

Originally Posted by bookworm

Do you have separate speakers attached ?

No, have not yet bought separate speakers, but probably will in the next few weeks... (I'm a senior on a 'limited budget.')

OK I downloaded the Dell chipset driver that you had linked, and installed it - no problem. Followed your instructions in Device Manager using the OS recovery CD Dell had sent me. Got this message:

"Cannot Install this Hardware
The hardware was not installed because the wizard cannot find
the necessary software."

The yellow question mark remains on the Multimedia Audio Controller.

Also in very small print on the recovery CD it says:

"Reinstallation CD
MSWindows XP Home Edition Service Pack 2
For distribution only with a new Dell PC
This CD is not for reinstallation of programs or drivers."

So Barbara, what can we do next?

Thanks so much again for your help!

cheers,
zenmoon

bookworm · #**1904** 01-13-2009, 08:42 PM

Quote:

Originally Posted by zenmoonstar

No, have not yet bought separate speakers, but probably will in the next few weeks... (I'm a senior on a 'limited budget.')

OK I downloaded the Dell chipset driver that you had linked, and installed it - no problem. Followed your instructions in Device Manager using the OS recovery CD Dell had sent me. Got this message:

"Cannot Install this Hardware
The hardware was not installed because the wizard cannot find
the necessary software."

The yellow question mark remains on the Multimedia Audio Controller.

Also in very small print on the recovery CD it says:

"Reinstallation CD
MSWindows XP Home Edition Service Pack 2
For distribution only with a new Dell PC
This CD is not for reinstallation of programs or drivers."

So Barbara, what can we do next?

Thanks so much again for your help!

cheers,
zenmoon

sorry, you have a sound card installed, if your audio sockets are in an Expansion slot, you need this driver
see here - http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

driver http://support.creative.com/Downloads/welcome.aspx
XP and Vista first in list

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

zenmoonstar · #**1905** 01-13-2009, 09:42 PM

Hi Barb, not sure if its in the expansion slot - how can i tell this?
Seem to remember the mike jack going into a round hole in the I/O section...

Also, the Sound Blaster card is 24-bit - and Dell did send me a CD for that, should I perhaps reinstall it from CD?

cheers,
~z