NO Sound problem

[Dfox4432]

Hey I also have a problem with my sound device. I have tried many of the troubleshooting options on my PC and on here and it doesn't seem to solve my sound problem.



Here is my Belarc Profile

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Compaq Presario 061 DW254A-ABA SR1010N NA510 0n31411RE101GIOVA10
System Serial Number: MXK4190NZY
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD Gamila/Giovani/Neon series 030
Serial Number: 4410911943
Bus Clock: 100 megahertz
BIOS: Phoenix Technologies, LTD 3.09 03/25/2004
Drives Memory Modules c,d
40.00 Gigabytes Usable Hard Drive Capacity
7.43 Gigabytes Hard Drive Free Space

ASUS CRW-4832AS [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST340015A [Hard drive] (40.02 GB) -- drive 0, s/n 5LADCFDQ, rev 3.01, SMART Status: Healthy 1528 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 1024 MB
Local Drive Volumes


c: (NTFS on drive 0) 35.84 GB 6.78 GB free
d: (FAT32 on drive 0) 4.16 GB 655 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 5/20/2007 1:50:52 PM (admin)
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Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
hp f1703 [Monitor] (17.1"vis, s/n CNC4090S3B, February 2004)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 Logitech Microphone (Fusion)
Realtek AC'97 Audio
Communications Other Devices
Agere Systems PCI Soft Modem


Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0C:76:F5:31:F4

Networking Dns Servers: 66.75.164.90
66.75.164.89
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PS/2 Compatible Mouse
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Please help. Thank you

[bookworm]

Originally Posted by hottestarcher

Error: "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

I've had this problem twice already and I was able to resolve it before just by uninstalling/reinstalling the sound driver but that doesn't work anymore. I even tried to do a system restore but all of my restore points are not working. I don't know what to do anymore. I didn't install anything recently and I'm wondering why this happened to me again. I'm using Windows Media Player 11 and has a built in sound card. I have an ASUS Motherboard P5PE-VM. I hope someone can help me on this. Thanks.


Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium D
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. P5PE-VM Rev 1.00
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 1105 10/27/2006
Drives Memory Modules c,d
40.01 Gigabytes Usable Hard Drive Capacity
4.65 Gigabytes Hard Drive Free Space

LITEON DVD-ROM LTD163 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST340014A [Hard drive] (40.02 GB) -- drive 0, s/n 3JX42540, rev 3.06, SMART Status: Healthy 504 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.01 GB 4.65 GB free

Network Drives
None detected
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Controllers Display
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LGE 52V [Monitor] (13.8"vis, July 2001)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
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Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD SoundMAX Integrated Digital Audio
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This is the link to your Asus board drivers, 2 shown for Soundmax v.5.12.1.5410 + 3665
http://support.asus.com.tw/download/...Language=en-us

it may be you have to try them both

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case

[bookworm]

Originally Posted by Dfox4432

Hey I also have a problem with my sound device. I have tried many of the troubleshooting options on my PC and on here and it doesn't seem to solve my sound problem.



Here is my Belarc Profile

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Compaq Presario 061 DW254A-ABA SR1010N NA510 0n31411RE101GIOVA10
System Serial Number: MXK4190NZY
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD Gamila/Giovani/Neon series 030
Serial Number: 4410911943
Bus Clock: 100 megahertz
BIOS: Phoenix Technologies, LTD 3.09 03/25/2004
Drives Memory Modules c,d
40.00 Gigabytes Usable Hard Drive Capacity
7.43 Gigabytes Hard Drive Free Space

ASUS CRW-4832AS [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST340015A [Hard drive] (40.02 GB) -- drive 0, s/n 5LADCFDQ, rev 3.01, SMART Status: Healthy 1528 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 1024 MB
Local Drive Volumes


c: (NTFS on drive 0) 35.84 GB 6.78 GB free
d: (FAT32 on drive 0) 4.16 GB 655 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 5/20/2007 1:50:52 PM (admin)
Owner 5/20/2007 5:58:50 PM (admin)
local system accounts
Guest never
HelpAssistant 4/29/2007 10:00:48 PM
SUPPORT_388945a0 never
SUPPORT_fddfa904 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

hp officejet 7100 series on DOT4_001
hp officejet 7100 series fax on DOT4_001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
hp f1703 [Monitor] (17.1"vis, s/n CNC4090S3B, February 2004)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 Logitech Microphone (Fusion)
Realtek AC'97 Audio
Communications Other Devices
Agere Systems PCI Soft Modem


Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0C:76:F5:31:F4

Networking Dns Servers: 66.75.164.90
66.75.164.89
hp officejet 7100 scanner
Logitech QuickCam Fusion
Compaq PS2 Keyboard (2K - 3)
PS/2 Compatible Mouse
Logitech USB Camera (Fusion)
USB Root Hub (4x)
Virus Protection [Back to Top]
VirusBuster Personal 2006 Version 5.002. Bulid 009
Realtime File Scanning On
AVG 7.5.467 Version 7.5.467
Realtime File Scanning On


Please help. Thank you

Check this out and see if Realtek AC'97 is an option

Go to Control Panel / Sound & Audio Devices / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

If not go here http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install.

Set a System Restore Point before installing just in case

[hottestarcher]

Originally Posted by bookworm

This is the link to your Asus board drivers, 2 shown for Soundmax v.5.12.1.5410 + 3665
http://support.asus.com.tw/download/...Language=en-us

it may be you have to try them both

there are several drivers under AUDIO. I've already tried to download one of them (the one under WinXP) but it didn't work. What's the other one that I should download? Is it the one for WinXP64bit? Also, I live outside the US, which link should I click on whenever I'm downloading a file? What I did earlier was to click on Global. Does it make any difference if I use that or the other links? Thanks

[hottestarcher]

I have downloaded the drivers for both WinXP and WinXP64bit but they didn't work. I even tried to uninstall the existing driver first before reinstalling it again but it still didn't fix it Whenever I check the device manager, it doesn't show any yellow exclamation points and everything seems to be properly installed but there's still no sound. Is there anything else that I can do to fix this?

[Dfox4432]

Originally Posted by bookworm

Check this out and see if Realtek AC'97 is an option

Go to Control Panel / Sound & Audio Devices / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

If not go here http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install.

Set a System Restore Point before installing just in case

Thank you for replying bookworm.

I have gone to Sound Playback and it says..."No Playback Device".
I don't know what is really going on with my computer so yea.

I have also downloaded the .exe file from realtek.com and found that it doesn't work for me. It just installs it and thats all.

Dfox

[bookworm]

Originally Posted by Dfox4432

Thank you for replying bookworm.

I have gone to Sound Playback and it says..."No Playback Device".
I don't know what is really going on with my computer so yea.

I have also downloaded the .exe file from realtek.com and found that it doesn't work for me. It just installs it and thats all.

Dfox

Check Control Panel again to see if Realtek is the default audio
Go to Control Panel / Sound & Audio Devices / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

[bookworm]

Originally Posted by hottestarcher

I have downloaded the drivers for both WinXP and WinXP64bit but they didn't work. I even tried to uninstall the existing driver first before reinstalling it again but it still didn't fix it Whenever I check the device manager, it doesn't show any yellow exclamation points and everything seems to be properly installed but there's still no sound. Is there anything else that I can do to fix this?

Go back to Asus on the far right of the tab where board model is shown you will see Operating Statem - click down arrow and choose Win XP - 2 Siundmax drivers - download the v5.12.1.3665 and then install as follows.

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish

Checkto see if Soundmax is default audio
Go to Control Panel / Sound & Audio Devices / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

Set a System Restore Point before installing drivers just in case

[hottestarcher]

Originally Posted by bookworm

Checkto see if Soundmax is default audio
Go to Control Panel / Sound & Audio Devices / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

I've downloaded the other driver but there's still no sound. I checked my control panel and when I went to Sound And Audio Devices it says "No Audio Device". I've reseated my speaker connections and it still says the same thing.

[hottestarcher]

The problem is not with the audio driver but with one of my system devices. My problem has been fixed now.

[Dfox4432]

Originally Posted by bookworm

Check Control Panel again to see if Realtek is the default audio
Go to Control Panel / Sound & Audio Devices / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

I'm sorry that didn't work because there is no drop down list for Sound Playback.

I have checked it countless times and nothing has happened.

[bookworm]

Originally Posted by Dfox4432

I'm sorry that didn't work because there is no drop down list for Sound Playback.

I have checked it countless times and nothing has happened.

Check this out

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Start > OK Reboot.

[Dfox4432]

Originally Posted by bookworm

Check this out

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Start > OK Reboot.

Settings are already set to Automatic.
Tried also restarting the settings to see if that would work?
Is it a possible Malware?
I would think it highly unlikely, but maybe that could be the problem.
But it is most likely to be something with my system.


Dfox

[bookworm]

Originally Posted by Dfox4432

Settings are already set to Automatic.
Tried also restarting the settings to see if that would work?
Is it a possible Malware?
I would think it highly unlikely, but maybe that could be the problem.
But it is most likely to be something with my system.


Dfox

Go here to Intel and install the chipset driver, No:4 the INF Update - then Restart your comp http://downloadcenter.intel.com/filt...4&submit=Go%21


then install Realtek audio drover again

Set a System Restore Point before installing drivers just in case

[tigerboyce]

Dont really know whats going on i just cant get any sound whatsoever, when i go to media player to play a song it says:

"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

Belarc Results:


Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Systems and Solutions Solution PC
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz AMD Athlon 64
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: WinFast 760GXK8MC
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 02/07/2006
Drives Memory Modules c,d
250.05 Gigabytes Usable Hard Drive Capacity
228.39 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-ROM GDR8163B [CD-ROM drive]
LITE-ON DVDRW SOHW-1633S [CD-ROM drive]

GENERIC USB Storage-CFC USB Device [Hard drive] -- drive 2
GENERIC USB Storage-MMC USB Device [Hard drive] -- drive 3
GENERIC USB Storage-MSC USB Device [Hard drive] -- drive 4
GENERIC USB Storage-SMC USB Device [Hard drive] -- drive 1
WDC WD2500BB-00RDA0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WMANK6200349, rev 20.00K20, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 250.05 GB 228.39 GB free

Network Drives
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local user accounts last logon
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Controllers Display
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Packard Bell NEC CI VT700 [Monitor] (16.8"vis, s/n 480016523036, August 2004)
Bus Adapters

Multimedia
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SiS PCI to USB Enhanced Host Controller ASUSTeK SAA7134, Hybrid Capture Device
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primary Auto IP Address: 192.168.0.2 / 24
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Windows
SP1
IDNMITIGATIONAPIS on 16/05/2007 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 16/05/2007 (Microsoft National Language Support Downlevel APIs)
XML Paper Specification Shared Components Pack 1.0
XPSEPSC (XML Paper Specification Shared Components Pack 1.0)