Installed Windows Xp Pro And No Sound...

javio24 · #1 07-28-2006, 11:32 PM

I just installed a fresh copy of windows xp pro on a compaq evo n610c laptop...i have no sound what so ever, i have tried going to compaq and dowloading the drivers and still nothing...in my device manager it shows not question marks or yield signs on the "sound video and game controller" i dont know what else to do i dont want to reinstall a fresh copy cuz i doubt that will fix the problem...i took the time, go to belarc.com and got you that report...please help me out!

Operating System System Model
Windows XP Professional (build 2600) Compaq Evo N610c
System Serial Number: CNU3480Q4V
Asset Tag: CNU3480Q4V
Chassis Serial Number: CNU3480Q4V
Enclosure Type: Notebook
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Compaq 07F4 KBC Version .
Bus Clock: 100 megahertz
BIOS: Compaq 68P4F Ver. F.18 12/09/2003
Drives Memory Modules c,d
20.00 Gigabytes Usable Hard Drive Capacity
17.72 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-R2512 [CD-ROM drive]

IBM-DJSA-220 [Hard drive] (20.00 GB) -- drive 0, s/n 44K44Y35740, rev JS4OAC3A, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM #1' has 256 MB
Slot 'DIMM #2' has 256 MB (serial number KVR266X64SC25/256 )
Local Drive Volumes

c: (NTFS on drive 0) 20.00 GB 17.72 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 7/28/2006 7:58:52 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(r) 82801CAM Ultra ATA Storage Controller-248A
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] MOBILITY RADEON 7500 [Display adapter]
Default Monitor (2x)
Generic Television [Monitor]
Seiko Epson 14.1 [Monitor] (14.1"vis)
Bus Adapters Multimedia
Texas Instruments PCI-1420 CardBus Controller (2x)
NEC PCI to USB Open Host Controller (2x) SoundMAX Integrated Digital Audio
Communications Other Devices
Lucent Win Modem

Intel(R) PRO/100 VM Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:08:02

9:1A:B7

Networking Dns Servers: 68.2.16.25
68.2.16.30
68.6.16.30
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery (2x)
SMC IrCC - Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (2x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 07/11/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q311967 - Unrated (details...)
Q313450 - Unrated (details...)
Q315000 - Unrated (details...)
Q318089 - Unrated (details...)
Q318138 - Unrated (details...)
Q318202 - Unrated (details...)
Q318203 - Unrated (details...)
Q320920 - Unrated (details...)
Q323172 - Unrated (details...)
Q323255 - Unrated (details...)
Q324380 - Moderate (details...)
Q326830 - Unrated (details...)
Q328310 - Unrated (details...)
Q328676 - Unrated (details...)
Q328940 - Unrated (details...)
Q329048 - Unrated (details...)
Q329115 - Unrated (details...)
Q329170 - Unrated (details...)
Q329390 - Unrated (details...)
Q329834 - Critical (details...)
Q331953 - Unrated (details...)
Q810577 - Unrated (details...)
Q810833 - Low (details...)
Q814078 - Unrated (details...)
Q815021 - Unrated (details...)
Q817606 - Unrated (details...)
Q819696 - Unrated (details...)
Q823182 - Unrated (details...)
Q823353 - Moderate (details...)
Q823559 - Unrated (details...)
Q823980 - Unrated (details...)
Q824105 - Unrated (details...)
Q825119 - Unrated (details...)
Q828035 - Unrated (details...)
Q828741 - Critical (details...)
Q832483 - Important (details...)
Q833987 - Critical (details...)
Q834707 - Critical (details...)
Q835732 - Critical (details...)
Q837001 - Important (details...)
Q839643 - Moderate (details...)
Q839645 - Important (details...)
Q840315 - Critical (details...)
Q840374 - Important (details...)
Q840987 - Critical (details...)
Q841356 - Critical (details...)
Q841533 - Important (details...)
Q841873 - Critical (details...)
Q873376 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Windows XP
SP2
KB842773 on 7/29/2006 (details...)
No details available

bookworm · #2 07-29-2006, 07:52 PM

Quote:

Originally Posted by javio24

I just installed a fresh copy of windows xp pro on a compaq evo n610c laptop...i have no sound what so ever, i have tried going to compaq and dowloading the drivers and still nothing...in my device manager it shows not question marks or yield signs on the "sound video and game controller" i dont know what else to do i dont want to reinstall a fresh copy cuz i doubt that will fix the problem...i took the time, go to belarc.com and got you that report...please help me out!

Operating System System Model
Windows XP Professional (build 2600) Compaq Evo N610c
System Serial Number: CNU3480Q4V
Asset Tag: CNU3480Q4V
Chassis Serial Number: CNU3480Q4V
Enclosure Type: Notebook
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Compaq 07F4 KBC Version .
Bus Clock: 100 megahertz
BIOS: Compaq 68P4F Ver. F.18 12/09/2003
Drives Memory Modules c,d
20.00 Gigabytes Usable Hard Drive Capacity
17.72 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-R2512 [CD-ROM drive]

IBM-DJSA-220 [Hard drive] (20.00 GB) -- drive 0, s/n 44K44Y35740, rev JS4OAC3A, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM #1' has 256 MB
Slot 'DIMM #2' has 256 MB (serial number KVR266X64SC25/256 )
Local Drive Volumes

c: (NTFS on drive 0) 20.00 GB 17.72 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 7/28/2006 7:58:52 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(r) 82801CAM Ultra ATA Storage Controller-248A
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] MOBILITY RADEON 7500 [Display adapter]
Default Monitor (2x)
Generic Television [Monitor]
Seiko Epson 14.1 [Monitor] (14.1"vis)
Bus Adapters Multimedia
Texas Instruments PCI-1420 CardBus Controller (2x)
NEC PCI to USB Open Host Controller (2x) SoundMAX Integrated Digital Audio
Communications Other Devices
Lucent Win Modem

Intel(R) PRO/100 VM Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:08:02

9:1A:B7

Networking Dns Servers: 68.2.16.25
68.2.16.30
68.6.16.30
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery (2x)
SMC IrCC - Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (2x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 07/11/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q311967 - Unrated (details...)
Q313450 - Unrated (details...)
Q315000 - Unrated (details...)
Q318089 - Unrated (details...)
Q318138 - Unrated (details...)
Q318202 - Unrated (details...)
Q318203 - Unrated (details...)
Q320920 - Unrated (details...)
Q323172 - Unrated (details...)
Q323255 - Unrated (details...)
Q324380 - Moderate (details...)
Q326830 - Unrated (details...)
Q328310 - Unrated (details...)
Q328676 - Unrated (details...)
Q328940 - Unrated (details...)
Q329048 - Unrated (details...)
Q329115 - Unrated (details...)
Q329170 - Unrated (details...)
Q329390 - Unrated (details...)
Q329834 - Critical (details...)
Q331953 - Unrated (details...)
Q810577 - Unrated (details...)
Q810833 - Low (details...)
Q814078 - Unrated (details...)
Q815021 - Unrated (details...)
Q817606 - Unrated (details...)
Q819696 - Unrated (details...)
Q823182 - Unrated (details...)
Q823353 - Moderate (details...)
Q823559 - Unrated (details...)
Q823980 - Unrated (details...)
Q824105 - Unrated (details...)
Q825119 - Unrated (details...)
Q828035 - Unrated (details...)
Q828741 - Critical (details...)
Q832483 - Important (details...)
Q833987 - Critical (details...)
Q834707 - Critical (details...)
Q835732 - Critical (details...)
Q837001 - Important (details...)
Q839643 - Moderate (details...)
Q839645 - Important (details...)
Q840315 - Critical (details...)
Q840374 - Important (details...)
Q840987 - Critical (details...)
Q841356 - Critical (details...)
Q841533 - Important (details...)
Q841873 - Critical (details...)
Q873376 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Windows XP
SP2
KB842773 on 7/29/2006 (details...)
No details available

Take a look at this http://www.fixmyxp.com/content/view/71/40/
and also this from HP http://h10025.www1.hp.com/ewfrf/wc/d...cname=bph07154

trying to search for the Chipset but not offered by Compac

Hope this helps

Joel33 · #3 07-29-2006, 08:16 PM

Are you sure the plug from the sound card into the computer is firmly in?

Next, simple fix might be to turn up your volume dial/switch. Be sure it's not all the way down or on mute. To check:

Go down to your system tray (RH corner next to clock) and double click your speaker icon. A volume control interface will come up. Be sure nothing is on mute. I've seen this cause your problem several times.

Do you have a modem? Even if you're on DSL you can set up a dial up connection. Do you hear that sound it makes when connecting to net?

Courtesy of Steve at World Start, here's some things to try:
There are various causes to this particular problem. One could be that your sound card isn't working or maybe your speakers just simply aren't connected properly. Some other causes could be that there is no power going to the speakers, the volume on the speakers could be turned down, the volume on the sound card could be turned down too low or worst case scenario, you have some bad hardware.

Well, before we delve into all of those options, let's make sure your speaker setup is correct. Somewhere along the line, your speakers may have gotten messed up and it could be causing problems with your sound. The settings could have been tampered with when you installed another program or something similar could have caused some trouble.

So, to check the setup, go to Start, All Programs, Control Panel and click on the Sounds, Speech and Audio Devices icon (Sounds and Multimedia Properties for older versions of Windows). Now, click on the Sounds and Audio Devices link and choose the Audio tab. Under the Sound Playback section, click on the Advanced button. Next, you can choose which speaker setup is right for your computer. There's plenty of setup options to choose from. If you're not sure which one to use, you can always go with the default option of "Desktop Stereo Speakers." Once you're done, click OK twice.

Okay, if your setup was already correct, let's take a look through the different causes we talked about above.

1.) Sound card does not work - If you think this might be your problem, try plugging another set of speakers or a pair of headphones into your computer. Don't use a game or any other program that you use to test the card. Instead, use a CD or a sound file. If you still can't hear anything, you may need to look into more sound card troubleshooting.

2.) Speakers are not connected properly - Locate the speaker ports on your computer tower (or wherever they plug into) and just make sure they're connected tightly.

3.) No power to the speakers - Check the power supply and make sure the speakers are plugged in properly. Most speakers have a little LED light that will tell you if the speaker is on or not. Make sure that light is lit.

4.) Volume on the speakers is turned down - If this is your problem, you are very lucky! If you have a volume knob on one of your speakers, just make sure it is turned up loud enough for you to hear. Most have little numbers to tell you what volume you're at. You should also see the words "Max" and "Min." This helps you figure out which way to turn the volume knob. If your speakers don't have a knob, go to your sound icon located in your desktop tray, double click on it and make sure the volume is turned up. Also, ensure that you don't have the "Mute All" box selected.

5.) Volume on the sound card is turned down - You can turn the volume of the sound card up or down through the software that came with it. Open that software and just make sure the settings are set to a proper sound volume.

6.) Bad hardware - Let's hope you've resolved your speaker problem by now, but if you haven't, you may have some defective speakers. If you plugged another set of speakers or a pair of headphones into your computer and they worked, then you've probably already figured out that the other speakers are bad. If you have a warranty on the speakers, you can always call the manufacturer and have a new pair sent to you. Or, if you just want to buy a new set of speakers, you can surely do that as well.

Please let me know it anything here fixed your problem.

Joel