Palm Pilot software won't work if logged on as different user

[rleyba]

I have a client who installed her Palm software on a certain user profile in her ntbk. In the office, she has to log on to a domain to obtain access to shared directories...However, once logged in there under a domain account, the Palm software terminates with "abnormal termination" message or something to that effect.
Naturally, I just clicked on the properties of the exe and the entire directory where it resides and allowed access to ALL users and checked "Full control." But for some reason, it still doesn't run on the new profile. But if i go back to the original profile it was installed in, it works. Is there a workaround to this idiosyncracy of XP?

Many thanks.

--robert