Remote Assistance Failed Please Try Again

[BTJustice]

I am a computer technician by trade and use to use Windows XP Pro's Remote Assistance quite a bit to help my customers with problems. For the last few months, I keep getting this error message after I receive a Remote Assistance Invitation through e-mail and click on Yes to connect to the customer's computer...

Remote Assistance -- Web Page Dialog
Remote Assistance failed. Please try again.

Now I have opened the invitation with Notepad and corrected the IP address which some do have the wrong IP address due to the customer's router. That doesn't work either.

My suspicion is that a Windows Update file has corrupted my Remote Assistance. I have no idea which one since there are like 30+ updates installed on my computer. Removing them may cause problems.

Might anyone know what update messes up Remote Assistance? I tried reinstalling SP2 but that didn't fix the problem. I would hate to try to do a maintenance install just to have the same problem again after getting an update.

Thanks In Advance,
BTJustice

[BTJustice]

No ideas? I am still stumped on it. The error message almost reminds me of an Internet Explorer error.

[blolo]

Hi sorry for my english !!.
I also have the probleme with remote assistance.
With the same PC with 2 boots , 1 is running well, the other not ok, so I eliminate a routing or a firewall problem. I visit microsoft site and it seems that this problem is known, but I don't understand their resolutions solutions.
This problem occurs only when a friend send an invitation to me, at the opposite when I send an invitation to a friend that runs well.
Is there any body who have a clear solution ?
Regards