problem signing into email

tpurplelabel@ho · #1 07-10-2005, 12:09 PM

hi, starting yesterday i am able to access the internet but not email or any other site that requires signing in. (i am able to post here because i am on a
different computer) i cannot sign in to my hotmail, my school's webmail, or any other site requiring login. i have norton antivirus and tried disabling it but still nothing. when i do type in my email and password to sign in and i click on sign in it says page cannot be displayed - the page that usually comes up when i cant connect to the internet. any help would be greatly appreciated. thanks

bst82551 · #2 07-10-2005, 12:27 PM

Are you using internet explorer? If so, it's probably just the security settings. I've got something for you to try(if you're using IE 6.0).
In Internet Explorer, go to Tools>Internet Options>click the "Security" tab.
The globe titled "internet" should be selected. If it's not, select it and click the "Custom Level" button, then in the box that comes up, there should be a list toward the bottom with the options of medium, medium-low, and low. Select medium and click "Reset." Click "Ok," then click "Ok" again. Try logging in again.

Brian

tpurplelabel@ho · #3 07-10-2005, 12:53 PM

Quote:

Originally Posted by bst82551

Are you using internet explorer? If so, it's probably just the security settings. I've got something for you to try(if you're using IE 6.0).
In Internet Explorer, go to Tools>Internet Options>click the "Security" tab.
The globe titled "internet" should be selected. If it's not, select it and click the "Custom Level" button, then in the box that comes up, there should be a list toward the bottom with the options of medium, medium-low, and low. Select medium and click "Reset." Click "Ok," then click "Ok" again. Try logging in again.

Brian

thanks for the reply but that didnt work

a few people have been on this computer so i dont know if security settings have been changed but i dont think so. the other day i was in my email and i was forwarding something and it started happening. any other suggestions??? thanks again

bst82551 · #4 07-10-2005, 02:33 PM

well, i've got a few other things you could try. i doubt they'll will work, but what've you got to lose?
1. in internet explorer, go to tools>internet options>"privacy" tab. make sure that the slider is set to medium.. or to a setting that wouldn't block all cookies.
if that doesn't work...
2. in internet explorer, go to tools>internet options>"advanced" tab. click the "restore defaults" button at the bottom.

if these don't work, we'll probably have to get one of the more experienced guys.

Brian

tpurplelabel@ho · #5 07-10-2005, 03:34 PM

Quote:

Originally Posted by bst82551

well, i've got a few other things you could try. i doubt they'll will work, but what've you got to lose?
1. in internet explorer, go to tools>internet options>"privacy" tab. make sure that the slider is set to medium.. or to a setting that wouldn't block all cookies.
if that doesn't work...
2. in internet explorer, go to tools>internet options>"advanced" tab. click the "restore defaults" button at the bottom.

if these don't work, we'll probably have to get one of the more experienced guys.

Brian

thanks again for the suggestions, but that still did'nt fix it. any more help would be appreciated

salad · #6 07-11-2005, 02:05 AM

Quote:

Originally Posted by tpurplelabel@ho

thanks again for the suggestions, but that still did'nt fix it. any more help would be appreciated

Try downloading Mozila firefox i had the same prob

before mozila

tpurplelabel@ho · #7 07-11-2005, 02:28 AM

Quote:

Originally Posted by salad

Try downloading Mozila firefox i had the same prob

before mozila

thanks. ive had firefox before and didnt really care for it. could this possibly be fixed with a windows update?? jw cuz someone i know was having almost the same problem and he said he should probably install windows updates. i doubt it will work. i think the answer is a mac

i have a PC and a mac and the mac is by far more cooperative than the PC. just thought i might add that. but still need some help

tpurplelabel@ho · #8 07-11-2005, 01:37 PM

Quote:

Originally Posted by tpurplelabel@ho

thanks. ive had firefox before and didnt really care for it. could this possibly be fixed with a windows update?? jw cuz someone i know was having almost the same problem and he said he should probably install windows updates. i doubt it will work. i think the answer is a mac

i have a PC and a mac and the mac is by far more cooperative than the PC. just thought i might add that. but still need some help

thanks for all the help but i figured it out.