Sound Problem

[Learnin2dance]

The sound on my computer has been having problems for about a month now. The sound only works when my younger brother plays "runescape" and occasionally when the computer is turned on or off. Other than that the sound doesnt work at all. Any idea at what the problem is and what I can do to fix it? Thank you!

[thedon57]

Originally Posted by Learnin2dance

The sound on my computer has been having problems for about a month now. The sound only works when my younger brother plays "runescape" and occasionally when the computer is turned on or off. Other than that the sound doesnt work at all. Any idea at what the problem is and what I can do to fix it? Thank you!

Hi this whatever he plays is it a game if so find out if he has alterred anything to get sound for his game

[Learnin2dance]

Originally Posted by thedon57

Hi this whatever he plays is it a game if so find out if he has alterred anything to get sound for his game

Thank you! But I dont think that is it because that game is an online game and he has been playing it for years and we haven't had sound problems until just recently.

[Learnin2dance]

I also found out that my computer will play mid files but as far as I know, it wont play sound files of the other formats. I dont know if that helps any but hopefully someone can help me figure this all out. thanks!

[thedon57]

Originally Posted by Learnin2dance

Thank you! But I dont think that is it because that game is an online game and he has been playing it for years and we haven't had sound problems until just recently.

Hi now you have put on line game check it has not somehow of contacted a virus or trogan, as someone may have gone on line and played the game without an antivirus installed.

[Learnin2dance]

Originally Posted by thedon57

Hi now you have put on line game check it has not somehow of contacted a virus or trogan, as someone may have gone on line and played the game without an antivirus installed.

Thank you!!! I am a little confused though because I am not very good at this all.. what do you mean an online game check? Do you mean a virus scan or.... ?? thanks again!

[thedon57]

hi yes you need to do now a virus check to get rid of the virus, have you got a good one.

[Learnin2dance]

Originally Posted by thedon57

hi yes you need to do now a virus check to get rid of the virus, have you got a good one.

We have avg free edition... is that good enough?

[thedon57]

Originally Posted by Learnin2dance

We have avg free edition... is that good enough?

Yes that will do also go to search once you have finished type in nortons and any that it comes up with delete.

[Learnin2dance]

Originally Posted by thedon57

Yes that will do also go to search once you have finished type in nortons and any that it comes up with delete.

search on my computer or in avg?

[bookworm]

Go here to Panda they do an online virus and spyware check http://www.pandasoftware.com/product..._principal.htm

Hope this helps

[Learnin2dance]

Originally Posted by bookworm

Go here to Panda they do an online virus and spyware check http://www.pandasoftware.com/product..._principal.htm

Hope this helps

Thanks!! Panda did remove a virus so that was very helpful. Unfortunately... that virus wasn't the thing affecting my sound. Any other ideas? Thanks again!

[bookworm]

What sound card do you have go to

Start / Control Panel / double click System / select Hardware tab / select Device Manager / select Sound, video and game controlers / what is shown as your audio device

Hope this helps

[Learnin2dance]

Originally Posted by bookworm

What sound card do you have go to

Start / Control Panel / double click System / select Hardware tab / select Device Manager / select Sound, video and game controlers / what is shown as your audio device

Hope this helps

mmm it says: Audio codecs
legacy audio drivers
mpu-401 compatible MIDI device
soundmax integrated digital audio

[bookworm]

Originally Posted by Learnin2dance

mmm it says: Audio codecs
legacy audio drivers
mpu-401 compatible MIDI device
soundmax integrated digital audio

Ok it's a soundmax integrated sound card so I need the motherboard name to check which version installed. Download Belarc Advisor, get it here http://www.belarc.com/free_download.html install, then post a copy.

You will get information similar to this
Windows XP Professional (build 2600) AOpen AX45-V
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: AOpen AX45-V

Bus Clock: 101 megahertz
BIOS: Award Software International, Inc. 6.00 PG 05/02/2002
Drives Memory Modules c,d
40.02 Gigabytes Usable Hard Drive Capacity
23.41 Gigabytes Hard Drive Free Space

Iv'e underlined the parts that give the motherboard maker, they are not all the same just print what they show if you are unable to paste.

Hope this helps