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[b]network Connection Problems...please Help![/b]

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  #1  
Old 08-23-2005, 09:02 PM
rayato Offline
Registered User
 
Join Date: Aug 2005
Posts: 2
Exclamation [b]network Connection Problems...please Help![/b]

Hello, I'm new here. Dunno if this thread belongs here, if not let me know. I recently installed a cable modem in my apartment and have been having problems w/ the connection for about 5 minutes the internet works fine but then it just stops, I check the modem, it's fine, I disable/enable it, the connection just dies. The only way I get it working again is when I restart the computer and then the stuff happens. I discovered through the 'Repair' option in Network COnnections that the problem is:

'...Repair operation failed: Purging the DNS Resolver Cache'.

Lately, w/ my 5 minutes of connection, I've been trying to look-up information, but have found squat until today, when I used Windows Help Center and ran 'Network DIagnostics' and these are the results:

Modems and Network Adapters
+ Modems

FAILED
+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter (PASSED)
Caption = [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=11ms TTL=11
Reply from 69.79.66.1: bytes=32 time=11ms TTL=11
Reply from 69.79.66.1: bytes=32 time=11ms TTL=11
Reply from 69.79.66.1: bytes=32 time=12ms TTL=12
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
Description = Motorola SURFboard SB5100 USB Cable Modem #3 - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 11:14:07 PM 1/18/2038
DHCPLeaseObtained = 9:45:47 AM 11/19/2004
DHCPServer = 255.255.255.255(Invalid IP Address)
DNSEnabledForWINSResolution = FALSE
DNSHostName = RAYATO
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 30
Index = 1
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 30
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:11:80:B2:FB:4B
MTU = 3072
ServiceName = FETNDIS
SettingID = {56E38C29-DEB3-499E-AC1B-A93D8AF40CB2}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- [00000014] Motorola SURFboard SB5100 USB Cable Modem (FAILED)
Caption = [00000014] Motorola SURFboard SB5100 USB Cable Modem
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=14ms TTL=14
Reply from 69.79.66.1: bytes=32 time=88ms TTL=88
Reply from 69.79.66.1: bytes=32 time=12ms TTL=12
Reply from 69.79.66.1: bytes=32 time=44ms TTL=44
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 88ms, Average = 39ms
Description = Motorola SURFboard SB5100 USB Cable Modem #3 - Packet Scheduler Miniport
DHCPEnabled = FALSE
DNSEnabledForWINSResolution = FALSE
DNSHostName = RAYATO
- DNSServerSearchOrder (FAILED)
- 63.245.32.4 (FAILED)
Pinging 63.245.32.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- 63.245.32.5 (FAILED)
Pinging 63.245.32.5 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
GatewayCostMetric = 30
Index = 14
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 30
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:11:80:B2:FB:4B
MTU = 3072
ServiceName = ndiscm
SettingID = {197D2A3C-4343-477A-9D57-B9B50E393219}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- DNS Servers


FAILED
- [00000014] Motorola SURFboard SB5100 USB Cable Modem (FAILED)
- DNSServerSearchOrder (FAILED)
- 63.245.32.4 (FAILED)
Pinging 63.245.32.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- 63.245.32.5 (FAILED)
Pinging 63.245.32.5 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ Default Gateways


PASSED
+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter (PASSED)
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=97ms TTL=97
Reply from 69.79.66.1: bytes=32 time=42ms TTL=42
Reply from 69.79.66.1: bytes=32 time=108ms TTL=108
Reply from 69.79.66.1: bytes=32 time=23ms TTL=23
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 108ms, Average = 67ms
+ [00000014] Motorola SURFboard SB5100 USB Cable Modem (PASSED)
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=61ms TTL=61
Reply from 69.79.66.1: bytes=32 time=8ms TTL=8
Reply from 69.79.66.1: bytes=32 time=10ms TTL=10
Reply from 69.79.66.1: bytes=32 time=8ms TTL=8
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 61ms, Average = 21ms
+ DHCP Servers


+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter
DHCPServer = 255.255.255.255(Invalid IP Address)
+ IP Address


PASSED
+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter (PASSED)
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
+ [00000014] Motorola SURFboard SB5100 USB Cable Modem (PASSED)
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
WINS Servers


+ Network Clients

from the little I know, the problem seems to be w/ the DNS. But I am not sure how to fix it.

Wrapping it up (sorry if this is the longest post ever) I also checked Windows Help page (http://support.microsoft.com/default...b;en-us;318803) and learned a tad more. THis is what I did:

--Went to DOS, ipconfig/displaydns and message:
WINDOWS IP CONFIGURATION
Could not display the DNS Resolver Cache
--Ditto, ipconfig/flushdns: ...Could not flush DNS Resolver Cache, function failed during execution.
--checked registry at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Dnscache\Parameters and I think I might be missing a .reg file (MaxCacheTtl).

I've learned a bit but am still stumped as to what the problem is and how 2 fix it. Found this site, hopefully you guys can help me out and I've done everything I possibly could w/o knowing how the hell I'm doing. Post me thoughts and thanx.
Reply With Quote

  #2  
Old 08-24-2005, 06:57 AM
thedon57 Offline
Registered User
 
Join Date: Jun 2005
Location: eastbourne uk
Posts: 464
Send a message via MSN to thedon57 Send a message via Yahoo to thedon57
Quote:
Originally Posted by rayato
Hello, I'm new here. Dunno if this thread belongs here, if not let me know. I recently installed a cable modem in my apartment and have been having problems w/ the connection for about 5 minutes the internet works fine but then it just stops, I check the modem, it's fine, I disable/enable it, the connection just dies. The only way I get it working again is when I restart the computer and then the stuff happens. I discovered through the 'Repair' option in Network COnnections that the problem is:

'...Repair operation failed: Purging the DNS Resolver Cache'.

Lately, w/ my 5 minutes of connection, I've been trying to look-up information, but have found squat until today, when I used Windows Help Center and ran 'Network DIagnostics' and these are the results:

Modems and Network Adapters
+ Modems

FAILED
+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter (PASSED)
Caption = [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=11ms TTL=11
Reply from 69.79.66.1: bytes=32 time=11ms TTL=11
Reply from 69.79.66.1: bytes=32 time=11ms TTL=11
Reply from 69.79.66.1: bytes=32 time=12ms TTL=12
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
Description = Motorola SURFboard SB5100 USB Cable Modem #3 - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 11:14:07 PM 1/18/2038
DHCPLeaseObtained = 9:45:47 AM 11/19/2004
DHCPServer = 255.255.255.255(Invalid IP Address)
DNSEnabledForWINSResolution = FALSE
DNSHostName = RAYATO
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 30
Index = 1
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 30
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:11:80:B2:FB:4B
MTU = 3072
ServiceName = FETNDIS
SettingID = {56E38C29-DEB3-499E-AC1B-A93D8AF40CB2}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- [00000014] Motorola SURFboard SB5100 USB Cable Modem (FAILED)
Caption = [00000014] Motorola SURFboard SB5100 USB Cable Modem
DatabasePath = %SystemRoot%\System32\drivers\etc
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=14ms TTL=14
Reply from 69.79.66.1: bytes=32 time=88ms TTL=88
Reply from 69.79.66.1: bytes=32 time=12ms TTL=12
Reply from 69.79.66.1: bytes=32 time=44ms TTL=44
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 88ms, Average = 39ms
Description = Motorola SURFboard SB5100 USB Cable Modem #3 - Packet Scheduler Miniport
DHCPEnabled = FALSE
DNSEnabledForWINSResolution = FALSE
DNSHostName = RAYATO
- DNSServerSearchOrder (FAILED)
- 63.245.32.4 (FAILED)
Pinging 63.245.32.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- 63.245.32.5 (FAILED)
Pinging 63.245.32.5 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
GatewayCostMetric = 30
Index = 14
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 30
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXEnabled = FALSE
MACAddress = 00:11:80:B2:FB:4B
MTU = 3072
ServiceName = ndiscm
SettingID = {197D2A3C-4343-477A-9D57-B9B50E393219}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- DNS Servers


FAILED
- [00000014] Motorola SURFboard SB5100 USB Cable Modem (FAILED)
- DNSServerSearchOrder (FAILED)
- 63.245.32.4 (FAILED)
Pinging 63.245.32.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- 63.245.32.5 (FAILED)
Pinging 63.245.32.5 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.245.32.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ Default Gateways


PASSED
+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter (PASSED)
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=97ms TTL=97
Reply from 69.79.66.1: bytes=32 time=42ms TTL=42
Reply from 69.79.66.1: bytes=32 time=108ms TTL=108
Reply from 69.79.66.1: bytes=32 time=23ms TTL=23
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 108ms, Average = 67ms
+ [00000014] Motorola SURFboard SB5100 USB Cable Modem (PASSED)
+ DefaultIPGateway = 69.79.66.1(Same Subnet) (PASSED)
Pinging 69.79.66.1 with 32 bytes of data:
Reply from 69.79.66.1: bytes=32 time=61ms TTL=61
Reply from 69.79.66.1: bytes=32 time=8ms TTL=8
Reply from 69.79.66.1: bytes=32 time=10ms TTL=10
Reply from 69.79.66.1: bytes=32 time=8ms TTL=8
Ping statistics for 69.79.66.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 61ms, Average = 21ms
+ DHCP Servers


+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter
DHCPServer = 255.255.255.255(Invalid IP Address)
+ IP Address


PASSED
+ [00000001] VIA PCI 10/100Mb Fast Ethernet Adapter (PASSED)
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
+ [00000014] Motorola SURFboard SB5100 USB Cable Modem (PASSED)
+ IPAddress = 69.79.66.246 (PASSED)
Pinging 69.79.66.246 with 32 bytes of data:
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Reply from 69.79.66.246: bytes=32 time<1ms TTL=0
Ping statistics for 69.79.66.246:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
WINS Servers


+ Network Clients

from the little I know, the problem seems to be w/ the DNS. But I am not sure how to fix it.

Wrapping it up (sorry if this is the longest post ever) I also checked Windows Help page (http://support.microsoft.com/default...b;en-us;318803) and learned a tad more. THis is what I did:

--Went to DOS, ipconfig/displaydns and message:
WINDOWS IP CONFIGURATION
Could not display the DNS Resolver Cache
--Ditto, ipconfig/flushdns: ...Could not flush DNS Resolver Cache, function failed during execution.
--checked registry at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Dnscache\Parameters and I think I might be missing a .reg file (MaxCacheTtl).

I've learned a bit but am still stumped as to what the problem is and how 2 fix it. Found this site, hopefully you guys can help me out and I've done everything I possibly could w/o knowing how the hell I'm doing. Post me thoughts and thanx.
Hi look on the help page you submitted and click on Article ID 297510 this may help you.
__________________
[B]If you want a good computer, build it yourself,then when you have installed Windows XP,keep it running smooth by protecting with Nod32, Microsoft Antispyware,Yahoo Antispyware, Ad-Aware SE Plus, Ad-Watch SE Plus, CCleaner,and Windows Registry Repair Pro, WinPatrol Explorer 9.7 Plus, Trogan Hunter Full Edition, with these running the computer will not suffer from Freeze ups, Crashes or Blue Screens, [url]http://www.fixmyxp.com/index.php[/url]
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  #3  
Old 08-24-2005, 09:39 AM
rayato Offline
Registered User
 
Join Date: Aug 2005
Posts: 2
Quote:
Originally Posted by thedon57
Hi look on the help page you submitted and click on Article ID 297510 this may help you.

sorry, article 297510
Reply With Quote

  #4  
Old 08-24-2005, 09:50 AM
thedon57 Offline
Registered User
 
Join Date: Jun 2005
Location: eastbourne uk
Posts: 464
Send a message via MSN to thedon57 Send a message via Yahoo to thedon57
Quote:
Originally Posted by rayato
sorry, article 297510
Sorry you submitted article 31880 from microsoft in the log you entered, if you look on that you will find mentioned article id 297510 i think this will help you.
__________________
[B]If you want a good computer, build it yourself,then when you have installed Windows XP,keep it running smooth by protecting with Nod32, Microsoft Antispyware,Yahoo Antispyware, Ad-Aware SE Plus, Ad-Watch SE Plus, CCleaner,and Windows Registry Repair Pro, WinPatrol Explorer 9.7 Plus, Trogan Hunter Full Edition, with these running the computer will not suffer from Freeze ups, Crashes or Blue Screens, [url]http://www.fixmyxp.com/index.php[/url]
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