Multimedia Audio Controller Problems

[aztanner]

Hello Barbara,
Like everyone here, I am also having sound issues also.

Can you assist me on finding a solution? Multimedia Audio Controller (question mark)



Windows XP Home Edition Service Pack 2 (build 2600)
2.60 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
81.96 Gigabytes Usable Hard Drive Capacity
17.51 Gigabytes Hard Drive Free Space
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller
GTW V.92 Voicemodem


1394 Net Adapter #2
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 192.168.0.100 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:07:E9:4B:38:11
Networking Dns Server: 192.168.0.1
HL-DT-ST DVDRAM GSA-4040B [CD-ROM drive]
Gateway E-4100 4000820
System Serial Number: 0031791930
Chassis Serial Number: 0031791930
Enclosure Type: Desktop
Board: Intel Corporation D865GLC AAC27501-403
Serial Number: BTLC32715746
Bus Clock: 200 megahertz
BIOS: Intel Corp. BF86510A.15A.0030.P05.0305220848 05/22/2003
512 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Slot 'J6H1' has 256 MB
Slot 'J6H2' is Empty

c: (NTFS on drive 0) 81.96 GB 17.51 GB free

HP Officejet 6310xi USB Device [Hard drive] -- drive 1
Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2P9HY8E, rev YAR41BW0, SMART Status: Healthy

NVIDIA GeForce FX 5200 (Gateway) [Display adapter]
Gateway 30 [Monitor] (17.1"vis, July 2003)

Creative Game Port
Unimodem Half-Duplex Audio Device
OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
HP Officejet 6300
PS/2 Millennium Keyboard
HID-compliant mouse
Officejet 6300 series (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (5x)

[xduderox]

Nevermind, I got help from a friend.

Thanks a bunch though!! ^_^

[tstevens]

Hi,
Found this thread looking for a solution to my audio issue, which is that the multimedia audio controller has a yellow ! over it in device mgr & I get no sound but the system beep.

I have tried several of the packages suggested in this thread but have had no luck. I guess this is a Realtek AC'97 (according to everest) but the s/w installer pointed to in several of these replies crashes the whole system every time I try to install it. (latest package for XP from http://www.realtek.com.tw/downloads/...&GetDown=false)

Anyways, below is the comp summary from everest. Sure hope someone (well I think we all know who, sound queen can help me out with this! Let me know if you need other info!

Best,
Tim

Field Value
Computer
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name TSTEVENS-HOME
User Name Tim

Motherboard
CPU Type Intel Pentium 4, 3057 MHz (23 x 133)
Motherboard Name Intel Bay Field D865GBF (6 PCI, 1 AGP, 4 DIMM, Audio, Video, LAN)
Motherboard Chipset Intel Springdale-G i865G
System Memory 1008 MB (PC2700 DDR SDRAM)
BIOS Type AMI (02/10/04)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display
Video Adapter Intel(R) 82865G Graphics Controller (96 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor NEC MultiSync P1250+ [21" CRT] (9612900ME)

Multimedia
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive WDC WD1200JB-00FUA0 (111 GB, IDE)
Optical Drive SAMSUNG CDRW/DVD SM-352N (DVD:16x, CD:52x/32x/52x DVD-ROM/CD-RW)
SMART Hard Disks Status OK

Partitions
C: (NTFS) 114463 MB (107038 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Kensington HID Expert Mouse Pro

Network
Network Adapter Intel(R) PRO/1000 CT Network Connection
Network Adapter Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) (192.168.0.12)

Peripherals
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Kensington USB/PS2 Expert Mouse Pro

[manas]

Hello Barbara,
Well like everyone else here I am having multimedia audio controller problem...
I have tried some things but everything has failed. So hope you can help me... Whenever you have time!

Thanx in advance,
Manas


Windows XP Home Edition Service Pack 2 (build 2600)
TOSHIBA Satellite A40 PSA40Z-071SS
System Serial Number: 44030123J
Enclosure Type: Notebook
2.80 gigahertz Intel Mobile Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Board: TOSHIBA Portable PC Version A0
Serial Number: $$C043M84M
Bus Clock: 133 megahertz
BIOS: TOSHIBA Version 1.50 01/26/2004
Multimedia none detected

[manas]

Hey! Its working now! Got help from a friend!
Thanx anyway,
Cheers

[qtcuteboi]

Hiya please help me too!
I think i have the same problem! I have recently been deleting software i didn't think i needed. No my comp has no sound?!? Please help me my comp is and

Advent 7105
ATI Resdeon Xpress 200m
PCI Express Graphics
PC2001 Compilant AC97 Audio

i don't know weathe you need this or not? or what info you need
xxx

[tstevens]

I FINALLY found the right drivers for this after much struggling, so wanted to post the info here. It was actually another thread on these forums that had the right pointer, but it took some time for me to find it. I googled:

soundmax ac97 Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3] driver

That led me to:
http://www.softwaretipsandtricks.com...39-post11.html

Which led me to:
http://downloadfinder.intel.com/scri...stems&lang=eng

Which is the CORRECT driver for this audio controller. The file name, in case they move things around, is:
Audio: ADI 1985 [AUD_ALL32_5.12.1.5240_PV2.EXE]

BTW, will also add the crash info I had seen when trying to install the wrong drivers, so when someone searches that maybe they will find this thread. I was trying to install the Realtek AC97 drivers from the realtek site and my system crashed every time at the end of the install with:
STOP: 0x7E

The offending driver was portcls.sys at address 0xEDF4D46D.

Anyway, huzzah! Finally got this working. Thanks to the folks on this forum for the great info/resource!

Best,
Tim

Originally Posted by tstevens

Hi,
Found this thread looking for a solution to my audio issue, which is that the multimedia audio controller has a yellow ! over it in device mgr & I get no sound but the system beep.

I have tried several of the packages suggested in this thread but have had no luck. I guess this is a Realtek AC'97 (according to everest) but the s/w installer pointed to in several of these replies crashes the whole system every time I try to install it. (latest package for XP from http://www.realtek.com.tw/downloads/...&GetDown=false)

Anyways, below is the comp summary from everest. Sure hope someone (well I think we all know who, sound queen can help me out with this! Let me know if you need other info!

Best,
Tim

Motherboard
CPU Type Intel Pentium 4, 3057 MHz (23 x 133)
Motherboard Name Intel Bay Field D865GBF (6 PCI, 1 AGP, 4 DIMM, Audio, Video, LAN)
Motherboard Chipset Intel Springdale-G i865G
System Memory 1008 MB (PC2700 DDR SDRAM)
BIOS Type AMI (02/10/04)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Multimedia
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

[ger34]

I am only going to guess that you are probably getting kind of tired answering 175 pages of sound related questions Barbara...however...I hope you have time for just a few more

I found this forum through the original post of this thread...I too have no sound on my computer and I also have the yellow question mark. Hopefully...you can point me in the right direction


Operating System : [
Windows XP Professional Service Pack 2 (build 2600)

System Model:ECS L7S7A2 1.0

Enclosure Type: Desktop

Processor a
1.47 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board b
Board: ECS L7S7A2 1.0

BIOS: American Megatrends Inc. 07.00T 04/02/01

Drives
Memory Modules c,d
120.02 Gigabytes Usable Hard Drive Capacity
112.94 Gigabytes Hard Drive Free Space

TEAC CD-W54E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD1200BB-00CAA1 [Hard drive] (120.03 GB) -- drive 0, s/n WD-WMA8C3543853, rev 17.07W17, SMART Status: Healthy 256 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty

Thanks for all your help..I am sure it is appreciated by more than a few people here

Ger

[mnewbury]

Hi There!!

I have been searching for days on how to resolve this issue. Used the troubleshooting help in Windows and it led me to the device manager.

The multimedia audio controller has a yellow question mark beside it. Went to properties, It has some info on it:

Device lnstance ld.

PCI\VEN_1106&DEV_3059&SUBSYS_C0501297&REV_40\3&61A AA01&0&8D

Date, signer and version are unknown. How can I locate the correct driver with no other information on it?

Under General information about it, it says,

"The drivers for this device are not installed." (Code 28).

To reinstall the drivers for this device, click Reinstall Driver.

I tried to reinstall the drivers for this device, click Reinstall Driver. Then it takes me to an install screen to use the CD or to pick a location. I had to re-install XP then my sound didn't work anymore.

After reading the other postings about this issue, I am not sure on how to find all of the information that may be required to help resolve this.

Computer:

Windowx XP Home Edition Version 2002
Service Pack 2

AMD Athlon (TM) XP 2100+
1.74 GHz 504 MB of RAM

What other information is needed to find a driver?

Thank you for your help!!!

[bookworm]

Originally Posted by aztanner

Hello Barbara,
Like everyone here, I am also having sound issues also.

Can you assist me on finding a solution? Multimedia Audio Controller (question mark)



Windows XP Home Edition Service Pack 2 (build 2600)
2.60 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
81.96 Gigabytes Usable Hard Drive Capacity
17.51 Gigabytes Hard Drive Free Space
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller
GTW V.92 Voicemodem


1394 Net Adapter #2
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 192.168.0.100 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:07:E9:4B:38:11
Networking Dns Server: 192.168.0.1
HL-DT-ST DVDRAM GSA-4040B [CD-ROM drive]
Gateway E-4100 4000820
System Serial Number: 0031791930
Chassis Serial Number: 0031791930
Enclosure Type: Desktop
Board: Intel Corporation D865GLC AAC27501-403
Serial Number: BTLC32715746
Bus Clock: 200 megahertz
BIOS: Intel Corp. BF86510A.15A.0030.P05.0305220848 05/22/2003
512 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Slot 'J6H1' has 256 MB
Slot 'J6H2' is Empty

c: (NTFS on drive 0) 81.96 GB 17.51 GB free

HP Officejet 6310xi USB Device [Hard drive] -- drive 1
Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2P9HY8E, rev YAR41BW0, SMART Status: Healthy

NVIDIA GeForce FX 5200 (Gateway) [Display adapter]
Gateway 30 [Monitor] (17.1"vis, July 2003)

Creative Game Port
Unimodem Half-Duplex Audio Device
OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
HP Officejet 6300
PS/2 Millennium Keyboard
HID-compliant mouse
Officejet 6300 series (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (5x)

This is the link to your Intel D865GLC motherboard drivers http://downloadfinder.intel.com/scri...4&submit=Go%21

and your serial number leads to a Gateway 500XL comp
http://support.gateway.com/support/d...s=Windows%20XP

The Intel chipset driver is more up to date, but you may have a sound card installed, ADI Soundmax is the onboard driver,

Onboard - audio jacks near keyboard and mouse sockets on the I/O plate

Sound card - much lower down tower in an exspansion slot

Install the Intel Chipset driver first - then RESTART your comp, then install the audio driver

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps

[bookworm]

Originally Posted by ger34

I am only going to guess that you are probably getting kind of tired answering 175 pages of sound related questions Barbara...however...I hope you have time for just a few more

I found this forum through the original post of this thread...I too have no sound on my computer and I also have the yellow question mark. Hopefully...you can point me in the right direction


Operating System : [
Windows XP Professional Service Pack 2 (build 2600)

System Model:ECS L7S7A2 1.0

Enclosure Type: Desktop

Processor a
1.47 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board b
Board: ECS L7S7A2 1.0

BIOS: American Megatrends Inc. 07.00T 04/02/01

Drives
Memory Modules c,d
120.02 Gigabytes Usable Hard Drive Capacity
112.94 Gigabytes Hard Drive Free Space

TEAC CD-W54E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD1200BB-00CAA1 [Hard drive] (120.03 GB) -- drive 0, s/n WD-WMA8C3543853, rev 17.07W17, SMART Status: Healthy 256 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty

Thanks for all your help..I am sure it is appreciated by more than a few people here

Ger

This is the link to your ECS L7S7A2 motherboard drivers, audio is C-Media
http://www.ecs.com.tw/ECSWebSite/Dow...uID=39&LanID=8

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps

[bookworm]

Originally Posted by mnewbury

Hi There!!

I have been searching for days on how to resolve this issue. Used the troubleshooting help in Windows and it led me to the device manager.

The multimedia audio controller has a yellow question mark beside it. Went to properties, It has some info on it:

Device lnstance ld.

PCI\VEN_1106&DEV_3059&SUBSYS_C0501297&REV_40\3&61A AA01&0&8D

Date, signer and version are unknown. How can I locate the correct driver with no other information on it?

Under General information about it, it says,

"The drivers for this device are not installed." (Code 28).

To reinstall the drivers for this device, click Reinstall Driver.

I tried to reinstall the drivers for this device, click Reinstall Driver. Then it takes me to an install screen to use the CD or to pick a location. I had to re-install XP then my sound didn't work anymore.

After reading the other postings about this issue, I am not sure on how to find all of the information that may be required to help resolve this.

Computer:

Windowx XP Home Edition Version 2002
Service Pack 2

AMD Athlon (TM) XP 2100+
1.74 GHz 504 MB of RAM

What other information is needed to find a driver?

Thank you for your help!!!

need more info, make and model of comp, if not sure get Belarc copy and paste the report, omit software and win update section http://www.belarc.com/free_download.html

Hope this helps

[bookworm]

Originally Posted by qtcuteboi

Hiya please help me too!
I think i have the same problem! I have recently been deleting software i didn't think i needed. No my comp has no sound?!? Please help me my comp is and

Advent 7105
ATI Resdeon Xpress 200m
PCI Express Graphics
PC2001 Compilant AC97 Audio

i don't know weathe you need this or not? or what info you need
xxx

That model has Realtek AC'97 audio, go here http://www.realtek.com.tw/downloads/...&GetDown=false

download the (Executable file) save to desktop, double click to install

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps

[MJJJ]

Same problem for me too =(
I don't know exactly what you need so I posted a bunch of stuff. Thanks in advance for your help Barbara!

Windows XP Professional Service Pack 2 (build 2600)

System Serial Number: N/A
Enclosure Type: Desktop

1.60 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Board: Seanix MS-6533 N/A
Serial Number: N/A
Bus Clock: 100 megahertz
BIOS: Award Software International, Inc. 6.00 PG 01/02/2002

243.94 Gigabytes Usable Hard Drive Capacity
66.04 Gigabytes Hard Drive Free Space

Generic DVD-ROM SCSI CdRom Device [CD-ROM drive]
HL-DT-ST DVDRAM GSA-4163B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

MAXTOR 6L040J2 [Hard drive] (40.03 GB) -- drive 0, s/n 662204849450, rev AR1.0500, SMART Status: Healthy
Maxtor 6L200R0 [Hard drive] (203.93 GB) -- drive 1, s/n L514CM3G, rev BAJ41G20, SMART Status: Healthy

12 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' has 256 MB

Bus Adapters
D347PRT SCSI Controller
SiS 7001 PCI to USB Open Host Controller (2x)

Multimedia
MPU-401 Compatible MIDI Device
Standard Game Port

[moeamaya]

Originally Posted by bookworm

Go to Gateway http://support.gateway.com/support/d...s=Windows%20XP

Under Motherboard - Chipset driver - install then RESTART your comp

Then install audio again

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps

I appreciate the help, but i just recently had a chance to attempt your solution, however i still receive the failure error whenever i try to install the audio driver. When i attempt to manually install, just before the install finishes, I get a blue scree and my computer restarts. Any other information you may need let me know. Thanks again.

http://img260.imageshack.us/img260/8867/failureoo9.jpg