Multimedia Audio Controller Problems

[bookworm]

Originally Posted by timz02

Here is my everest report:

EVEREST Home Edition © 2003-2005 Lavalys, Inc.

--------------------------------------------------------------------------------


Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer OPTIPLEX
Generator Javier
Operating System Microsoft Windows XP Media Center Edition 5.1.2600 (WinXP Retail)
Date 2007-07-23
Time 21:42


Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Media Center Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name OPTIPLEX
User Name Javier

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name Dell OptiPlex GX260
Motherboard Chipset Intel Brookdale-G i845G
System Memory 502 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (11/01/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor Plug and Play Monitor [NoDB] (16244043)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive Maxtor 6L120P0 (120 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive _NEC DVD+-RW ND-3450A (DVD+R9:2.4x, DVD+RW:16x/4x, DVD-RW:8x/4x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
Optical Drive SAMSUNG CDRW/DVD SM-332B (DVD:12x, CD:32x/10x/40x DVD-ROM/CD-RW)
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 117232 MB (76883 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter Intel(R) PRO/1000 MT Network Connection (192.168.1.47)
Modem Intel(R) 537EP V9x DF PCI Modem
Modem Standard 56000 bps Modem

Peripherals:
Printer HP Deskjet D2300 series
Printer HP Deskjet D2330 Printer
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Human Interface Device
USB Device USB Printing Support


bookworm, what should I do to get the multimedia audio controller now? pls help...

For this driver to work your audio plugs have to be on the I/O plate see here http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

This is your audio driver from Dell http://support.euro.dell.com/support...3&fileid=67126

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[u4edot]

Originally Posted by bookworm

Ben to Gateway, serial number not recognised, is it an Emachine, there is nothing on their site for the audio but if your audio plugs are on the I/O plate as here
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

then it has Realtek AC'97 go here http://www.realtek.com.tw/downloads/...&GetDown=false

Download the (Executable file) save to desktop, double click downloaded file on desktop to install.

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

THANK YOU!!

[Dredge]

Originally Posted by bookworm

Hang on, check these out first to see that realtek is the default audio

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

let me know how you go on

k well....when i checked the audio controller, i was unable to click on the arrow....its gray and i cant change anything....when i checked in device manger..it was already set to automatic...

[AllenDev]

Hi there, I've been soundless for a bit and was relieved to find this forum. There's a yellow question mark next to the Multimedia Audio Control and when I run the Hardware wizard it says "The hardware could not be installed because the wizard cannot find the necessary software."
I used that Belarc program that was posted awhile back. If theres anything missing tell me because a lot of this is confusing.

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Dell Computer Corporation Dimension 3000

Processor
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache

Display
Intel(R) 82865G Graphics Controller [Display adapter]
COMPAQ FS7600 [Monitor] (15.7"vis, s/n CNC70221WB, January 2007)

Bus Adapters
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

Multimedia
None Detected

[Stacey2294]

Originally Posted by Stacey2294

I did this, and where the scroll box would be it says "No Playback Devices."

I did this, and it was already on Automatic.

and yeah, that's where my audio plugs are.

Sorry about my umpteen amount of problems, and thankyou for your consistent help.

any ideas?

[bookworm]

Originally Posted by Dredge

k well....when i checked the audio controller, i was unable to click on the arrow....its gray and i cant change anything....when i checked in device manger..it was already set to automatic...

It's this you have to check in Control Panel
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot.

[Dredge]

Originally Posted by bookworm

It's this you have to check in Control Panel
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot.

im not exactly sure what i did, but i got sound now....THANK YOU so much for your help...

[dullahaha]

BOOKWOOORMMM
think you could help me out as well?
i got a yellow question mark showing on my multimedia audio controller..
umm 'my computer' says its a SAMSUNG SP0411N and ive just recently had it rebooted..
i'd appreciate your help on this!
thankssss

[bookworm]

Originally Posted by dullahaha

BOOKWOOORMMM
think you could help me out as well?
i got a yellow question mark showing on my multimedia audio controller..
umm 'my computer' says its a SAMSUNG SP0411N and ive just recently had it rebooted..
i'd appreciate your help on this!
thankssss

Thats the code for the hard drive Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

[dullahaha]

Originally Posted by bookworm

Thats the code for the hard drive Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
1.67 gigahertz AMD Sempron
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: SiS-741
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 08/31/2004
Drives Memory Modules c,d
40.05 Gigabytes Usable Hard Drive Capacity
38.01 Gigabytes Hard Drive Free Space

HL-DT-ST CD-ROM GCR-8525B
3.5" format removeable media [Floppy drive]

SAMSUNG SP0411N [Hard drive] (40.06 GB) -- drive 0, s/n S01JJ10Y668392, rev TW100-13, SMART Status: Healthy 224 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.05 GB 38.01 GB free

[TriBrindle]

I am having a problem with my sound. I have re-booted XP but now only get BEEP and have error exclamation on my 'Multimedia Audio Controller' in Device Manager.

Same problem as lots of users by the looks of things but I'm not very good at deciphering exactly what I need to do...I have downloaded BeLarc but it doesn't really make much sense to me ...is there anyone that can tell me what I need to do to get sound back?

Again sorry for being such an air-head but I have tried everything within my very limited capabilities to resolve this problem and have not succeeded...PLEASE SOMEONE SUPER HELP ME!!??!!


Cheers

Paul

(TriBrindle)

P.S. I am not sure what information to include from BeLarc but am eager to be told what to do....

[bookworm]

Originally Posted by dullahaha

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
1.67 gigahertz AMD Sempron
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: SiS-741
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 08/31/2004
Drives Memory Modules c,d
40.05 Gigabytes Usable Hard Drive Capacity
38.01 Gigabytes Hard Drive Free Space

HL-DT-ST CD-ROM GCR-8525B
3.5" format removeable media [Floppy drive]

SAMSUNG SP0411N [Hard drive] (40.06 GB) -- drive 0, s/n S01JJ10Y668392, rev TW100-13, SMART Status: Healthy 224 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.05 GB 38.01 GB free

Still not giving the motherboard Get Everest, copy and paste the Computer / Summary section
http://www.softpedia.com/get/System/...-Edition.shtml

[bookworm]

Originally Posted by TriBrindle

I am having a problem with my sound. I have re-booted XP but now only get BEEP and have error exclamation on my 'Multimedia Audio Controller' in Device Manager.

Same problem as lots of users by the looks of things but I'm not very good at deciphering exactly what I need to do...I have downloaded BeLarc but it doesn't really make much sense to me ...is there anyone that can tell me what I need to do to get sound back?

Again sorry for being such an air-head but I have tried everything within my very limited capabilities to resolve this problem and have not succeeded...PLEASE SOMEONE SUPER HELP ME!!??!!


Cheers

Paul

(TriBrindle)

P.S. I am not sure what information to include from BeLarc but am eager to be told what to do....

Just copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.

[dullahaha]

Originally Posted by bookworm

Still not giving the motherboard Get Everest, copy and paste the Computer / Summary section
http://www.softpedia.com/get/System/...-Edition.shtml

woops maybe i shoulda posted the whole thing?

Computer Profile Summary
Computer Name: Zafco-60e38d3a9 (in WORKGROUP)
Profile Date: July 25, 2007 3:20:22 PM
Advisor Version: 7.2t
Windows Logon: #


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
1.67 gigahertz AMD Sempron
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: SiS-741
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 08/31/2004
Drives Memory Modules c,d
40.05 Gigabytes Usable Hard Drive Capacity
38.01 Gigabytes Hard Drive Free Space

HL-DT-ST CD-ROM GCR-8525B
3.5" format removeable media [Floppy drive]

SAMSUNG SP0411N [Hard drive] (40.06 GB) -- drive 0, s/n S01JJ10Y668392, rev TW100-13, SMART Status: Healthy 224 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.05 GB 38.01 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
# 16/07/2007 10:05:54 AM (admin)
# 24/07/2007 10:42:31 PM (admin)
# 25/07/2007 9:46:36 AM (admin)
local system accounts
# never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller None detected
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller None detected
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
primary Auto IP Address: #
Gateway: #
Dhcp Server: #
Physical Address: #

Networking Dns Server: #
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB Wheel Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
AVG 7.5.448 Version 7.5.448
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 07/10/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911927 - Important (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q917344 - Critical (details...)
Q917734 - Critical (details...)
Q917953 - Important (details...)
Q918118 - Important (details...)
Q918439 - Critical (details...)
Q919007 - Important (details...)
Q920213 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q923689 - Critical (details...)
Q923980 - Important (details...)
Q924191 - Critical (details...)
Q924270 - Low (details...)
Q924496 - Moderate (details...)
Q924667 - Important (details...)
Q925398 - Critical (details...)
Q925902 - Critical (details...)
Q926255 - Important (details...)
Q926436 - Important (details...)
Q927779 - Critical (details...)
Q927802 - Important (details...)
Q928255 - Important (details...)
Q928843 - Critical (details...)
Q929123 - Important (details...)
Q929969 - Critical (details...)
Q930178 - Critical (details...)
Q931261 - Critical (details...)
Q931784 - Important (details...)
Q932168 - Critical (details...)
Q933566 - Critical (details...)
Q935839 - Critical (details...)
Q935840 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
SP2 (SP2)
No details available


Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 07/10/2007 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor d1536db8
Microsoft - Internet Explorer 55274-648-4620504-23132 (Key: VDDF2-JJWM3-X7P27-FRHRT-8BVHT)
Microsoft - WebFldrs XP 12345-111-1111111-65125
Microsoft - Windows XP Professional 55274-648-4620504-23132 (Key: #)

Software Versions (mouse over * for details, click * for location) [Back to Top]
Belarc, Inc. - Advisor Version 7.2t *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Google Updater Version 2.0.734.29932.beta *
GoogleToolbarNotifier Version 1, 2, 1128, 5462 *
GRISOFT, s.r.o. - AVG 7.5 Anti-Virus System Version 7.5.0.420 *
GRISOFT, s.r.o. - AVG Anti-Virus system Version 7.5.0.445 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 * Microsoft Corporation - Messenger Version 4.7.3000 *
Microsoft Corporation - Windows Installer - Unicode Version 3.0.3790.2180 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft(R) Windows Media Player Version 9.00.00.3250 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 U12 Version 5.0.120.4 *

[TriBrindle]

Originally Posted by bookworm

Just copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Packard Bell NEC PB34217001
System Serial Number: 049678320129
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.93 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Bus Clock: 133 megahertz
BIOS: Award Software International, Inc. 1.0I 10/05/2005
Drives Memory Modules c,d
23.87 Gigabytes Usable Hard Drive Capacity
3.35 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GSA-4165B [CD-ROM drive]
PHILIPS CDRW5232P1 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 4JV6YXXX, rev 8.01, SMART Status: Healthy 480 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 23.87 GB 3.35 GB free


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
SiS PCI IDE Controller
Standard Dual Channel PCI IDE Controller SiS Mirage Graphics [Display adapter]
Proview 17.1 [Monitor] (17.1"vis, s/n F5UC5A0414258, November 2005)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller None detected
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
primary Auto IP Address: 82.42.132.155 / 21
Gateway: 82.42.128.1
Dhcp Server: 62.30.0.122
Physical Address: 00:14:85:BC:FD:EA

Networking Dns Servers: 62.30.0.39
195.188.53.175
62.31.112.39
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (4x)


sorry if this is the wrong info....by the way thank you for you super quick reply!!!