Multimedia Audio Controller Problems

[tdsteve2000]

Bookworm....Can you take a look at my system and let me know if you have any ideas? Ive downloaded the SigmaTel driver from the dell site, and yet it doesnt work....The strange thing is my sound will work for a day, then quit for a few days. Then work again, then not. Theres a yellow "!" next to Sigmatel C-Major audio under device manager. If I uninstall and reinstall the driver it doesnt work. Im not sure what info you need, but heres a bunch:

see next post

Thanks

[tdsteve2000]

Sorry....heres the whole page copied and pasted (everything except software licenses)....If could delete my last post I would

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation Inspiron 1150
System Service Tag: BGRVC61 (support for this PC)
Chassis Serial Number: BGRVC61
Enclosure Type: Portable
Processor a Main Circuit Board b
2.40 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Dell Computer Corporation 0K3227
Serial Number: .BGRVC61.CN129614C87845.
Bus Clock: 133 megahertz
BIOS: Dell Computer Corporation A06 10/21/2004
Drives Memory Modules c,d
26.20 Gigabytes Usable Hard Drive Capacity
16.41 Gigabytes Hard Drive Free Space

_NEC DVD+-RW ND-6500A [CD-ROM drive]

IC25N030ATMR04-0 [Hard drive] (30.00 GB) -- drive 0 256 Megabytes Installed Memory

Slot 'DIMM_A' has 256 MB
Slot 'DIMM_B' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 26.20 GB 16.41 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Guest 11/28/2005 2:31:55 PM
Stephen 1/8/2006 4:51:22 PM (admin)
local system accounts
Administrator never (admin)
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Acrobat PDFWriter on LPT1:
hp deskjet 3600 series on \\STEVE\hp deskjet 3600 series
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
MS_ [Monitor] (2x)
Bus Adapters Multimedia
Texas Instruments PCI-1510 CardBus Controller
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 SigmaTel C-Major Audio
Communications Other Devices

Broadcom 440x 10/100 Integrated Controller
NETGEAR MA521 802.11b Wireless PC Card
primary Auto IP Address: 192.168.1.2 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:09:5B:8C:CD:E9

Networking Dns Server: 192.168.1.1
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Kensington Bluetooth Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port Pointing Device [Mouse]
Generic USB Hub
USB Root Hub (4x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 01/05/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q885250 - Critical (details...)
Q888113 - Important (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893066 - Critical (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896422 - Critical (details...)
Q896423 - Moderate (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Low (details...)
Q905749 - Important (details...)
Q905915 - Critical (details...)
Q912919 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
no verification data S867460 on 8/10/2004 (details...)
Internet Explorer
no verification data SP2 (SP2)
Windows XP
SP3
passed verification KB834707 on 1/13/2005 (details...)
passed verification KB873339 on 1/13/2005 (details...)
passed verification KB885835 on 1/13/2005 (details...)
passed verification KB885836 on 1/13/2005 (details...)
passed verification KB886185 on 1/13/2005 (details...)
passed verification KB888310 on 12/17/2004 (details...)
passed verification KB890175 on 1/13/2005 (details...)
passed verification KB893803V2 on 1/8/2006 (details...)
passed verification KB898461 on 1/8/2006 (details...)
No details available

Click here to see all available Microsoft security hotfixes for this computer.

[installed security hotfix] Marks a security hotfix (using the 01/05/2006 Microsoft Security Bulletin Summary)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]


Under device mgr > Sound Video and Game controllers, Ive got:

Audio Codecs
Legacy audio drivers
Legacy video capture devices
Media control devices
SigmaTel C-major audio
video codecs

[bookworm]

Originally Posted by iuri_2k6

the sound has been corrected but the video thing still doesnt work

As before set a System Restore Point just in case

Go here tp packard Bell to get your Disply driver http://support.packardbell.com/uk/my...oryId=102#show

Hope this helps

[tdsteve2000]

Forgot to mention....I started having sound problems when I installed a Kensington bluetooth adapter to my computer....At the time the sound device wa slisted as bluetooth, but there was no sound. ...Tried uninstalling it to no avail....tried system restore to an earlier time but it didnt help....After the system restore it lists nothing under sound device.

[bookworm]

Originally Posted by qwert

Hi Bookworm - you must be getting tired sorting out all of us but it really does help us out so much. I can't stand my computer not talking to me. Anyway my computer info is:


Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Tiny Computers P4M266-8235
Enclosure Type: Desktop

Processor a
2.40 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
256 kilobyte secondary memory cache

Main Circuit Board b
Board: MICRO-STAR INTERNATIONAL CO., LTD P4M266-8235
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 12/07/2004

Drives
195.93 Gigabytes Usable Hard Drive Capacity
21.04 Gigabytes Hard Drive Free Space

SONY DVD RW DW-D26A [CD-ROM drive]
SONY DVD-ROM DDU1613 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic USB Storage-CFC USB Device [Hard drive] -- drive 2
Generic USB Storage-MMC USB Device [Hard drive] -- drive 3
Generic USB Storage-MSC USB Device [Hard drive] -- drive 4
Generic USB Storage-SMC USB Device [Hard drive] -- drive 1
SanDisk Cruzer Mini USB Device (509 MB) -- drive 5
WDC WD2000BB-00GUA0 [Hard drive] (195.93 GB) -- drive 0, s/n WD-WCAL74474182, rev 08.02D08, SMART Status: Healthy

Memory Modules c,d
512 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' has 256 MB
Slot 'A2' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 195.93 GB 21.04 GB free

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller

Display
NVIDIA GeForce FX 5200 [Display adapter]
PGE TS900H [Monitor] (19.1"vis, April 2005)
Bus Adapters


This REALLY is appreciated thanks

Set a System Restore Point before installing driver just in case

According tp Micro Star this board has Realtek ALC655 AC'97 sound driver go here to Realtek to get the driver
http://w3serv.realtek.com.tw/downloa...&Software=True

Hope this helps

[bookworm]

Originally Posted by tdsteve2000

Forgot to mention....I started having sound problems when I installed a Kensington bluetooth adapter to my computer....At the time the sound device wa slisted as bluetooth, but there was no sound. ...Tried uninstalling it to no avail....tried system restore to an earlier time but it didnt help....After the system restore it lists nothing under sound device.

Set a System Restore Point before installing each driver just in case

Go here to Dell http://support.euro.dell.com/support...&os=WW1&osl=EN

First download and install the Chipset (Intel mobile chipset) then RESTART your comp

Second download and install the Audio driver

Hope this helps

[tdsteve2000]

Originally Posted by bookworm

Set a System Restore Point before installing each driver just in case

Go here to Dell http://support.euro.dell.com/support...&os=WW1&osl=EN

First download and install the Chipset (Intel mobile chipset) then RESTART your comp

Second download and install the Audio driver

Hope this helps

Thanks, but it didnt work.

Should I be downloading stuff from the euro dell site? Im in the USA.

I found something else online to check....when I goto start/run and type sndvol32.exe, I get a "There are no active mixer devices available. To install a mixer devices, go to control panel and click add hardware" ...etc...but when I try to add hardware, I get the code 10 error.

Also, went to the f12 diagnostics and ran a test, and the sound worked fine, so I KNOW its a software issue.

[tdsteve2000]

Originally Posted by oldtimer

Either it works or it don't.Your problem seems to be setting the volume.
Go to Control panel/sounds/volume and check "put vol ctrl on taskbar"
You can also do some testing there too and directx.
What is f12 ? please.

Dell has a diagnostic menu you can get to by pressing f12 when the PC is powered up (much like the BIOS screen). It tests my laptops audio system independent of windows and drivers. When I run the test the speakers work, but when windows loads, it doesnt work.

Volume isnt an issue. There is no volume if there is no sound. I dont have a sound device installed and doing the whole uninstall, reboot, re-install drivers, etc etc etc doesnt work. Ive tried uninstalling, then doing what bookworm recommended and it did nothing.

When I goto control panel > sounds and audio devices it says "no audio device", and theres a yellow "!" next to Sigmatel C-Major audio in my device manager. If I uninstall the device, and try to use the add new hardware wizard to add it back in, I get an error saying there was a problem adding the new hardware. When I look at the properties of the Sigmatel device in device manager, I get a "this device cannot start (code 10)"

Im starting to think I have a virus of some sort.

[tdsteve2000]

Originally Posted by oldtimer

Does the sound come from your speakers ? What are they ?
Haveing sound isn't automatic,you have to install the drivers that should have come with it or the card you installed.
Volume is an issue.It might be muted.You need to check the volume control in the control panel/sounds and see the settings.
Also run directx sound tests.
It seems you have not tried my first suggestions.

I did try it. I cant change anything in the control panel because it says I have no audio device when I click "Sounds and audio devices". I cant check or uncheck mute or "place volume icon in taskbar", I cant change volume, I cant change default device, cant do anything. The system has no sound. If I try to play a sound file or movie it wont play because I get a sound error (In windows media player I get this error: "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.").

When I run the diagnostics (before windows loads), it plays a song to test the system speakers. But thats before windows loads. The test tests the speakers without windows or drivers. If sound is heard, the sound card is okay and the speakers are okay. Thats how I know its a software issue and not a hardware issue. But once windows loads, I have no sound. No sound device. The only sound I get is a beep from the motherboards internal speaker.

When I goto control panel > sound and audio devices > hardware tab, it lists the Sigmatel device, but the device properties says:

Manufacturer: Sigmatel
Location: PCI Bus 0, device 31, function 5
Device status: This device vannot start (code 10)

Ive tried uninstalling the device, reinstalling drivers I just downloaded from dell.com, rebooting, system restore, and nothing works.

[night_wolvie]

Originally Posted by bookworm

Can you look over your comp, to see if you can identify the Optima model, or find a serial number, it will most likely be on your comp somewhere your serial No: will look like this "xxxxxxx-xxxx-xxx"

Optima offer this file for download, just want to be sure that we get the right one.

Cheers

S/N: T9580318FC00184

It's not the same format as "xxxxxxx-xxxx-xxx", but that's what it says on the back.

[bookworm]

Originally Posted by night_wolvie

S/N: T9580318FC00184

It's not the same format as "xxxxxxx-xxxx-xxx", but that's what it says on the back.

As before set a System Restore Point just in case

Your serial number isn't shown, this could be because they are not shown prior to June 2003, but this is the SoundMax driver installed on their systems, go here to get it, choose the one for Win XP http://www.optima.com.au/downloads/d...wnloads&page=2

Hope this helps

[bookworm]

Originally Posted by bookworm

I'm trying to find the Chipset INF file, Gateway are a little vague, I'm going to another site to see if they can identify this Chipset for me, I'll post as soon as I have the file.

Cheers

SteveNOTSherman, this is only available to US systems pree 2004, it is an automatic update facilty from Gateway, it will scan your system and list all drivers you need to update http://support.gateway.com/support/d...ram=gtwupd.exe
check the Note on additional information on downloading this file
As always set a System Restore Point just in case

Hope this helps

[night_wolvie]

Originally Posted by bookworm

As before set a System Restore Point just in case

Your serial number isn't shown, this could be because they are not shown prior to June 2003, but this is the SoundMax driver installed on their systems, go here to get it, choose the one for Win XP http://www.optima.com.au/downloads/d...wnloads&page=2

Hope this helps

I downloaded it and went to "Run" it, but the problem is still the same as before. I give up.

Ps-- I got my computer around 2002.

[Gid]

Sound Problem

I updated my operating system to XP Pro and the sound disappeared.

It seems that the default XP driver doesn't work - Could anyone help me!

Below please find my PC details:


Operating System
Windows XP Professional Service Pack 2 (build 2600)
Processor a
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Drives
40.01 Gigabytes Usable Hard Drive Capacity
31.06 Gigabytes Hard Drive Free Space

TOSHIBA CD-ROM XM-6802B
3.5" format removeable media [Floppy drive]

WDC WD400JB-00ENA0 [Hard drive] (40.02 GB) -- drive 0, s/n WD-WCAD19708539, rev 05.03E05, SMART Status: Healthy






Marks a disabled account; Marks a locked account
Controllers
Standard floppy disk controller
Intel(r) 82801BA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Bus Adapters
Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801BA/BAM USB Universal Host Controller - 2444
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller
Communications

USB ADSL WAN Adapter
IP Address: 81.218.176.37 / 32
Gateway: 81.218.176.37
Physical Address: 00:53:45:00:00:00
VIA Rhine III Fast Ethernet Adapter
Dhcp Server: none responded
Physical Address: 00:0C:6E:54:87:84

Networking Dns Servers: 62.219.186.7
192.115.106.35

System Model
No details available
Main Circuit Board b
Board: ASUSTeK Computer INC. P4XP-X REV 1.xx
Bus Clock: 133 megahertz
BIOS: Award Software, Inc. ASUS P4XP-X ACPI BIOS Revision 1004 03/17/2003
Memory Modules c,d
512 Megabytes Installed Memory

Slot 'DDR 1' has 512 MB
Slot 'DDR 2' is Empty
Slot 'SDR 1' is Empty
Slot 'SDR 2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.01 GB 31.06 GB free

Network Drives
None detected
Printers
Adobe PDF Converter on My Documents\*.pdf
hp deskjet 920c series on USB001

Display
NVIDIA GeForce4 MX 440 (Microsoft Corporation) [Display adapter]
LGE L1511S [Monitor] (14.9"vis, January 2003)
Multimedia
Intel(r) 82801BA/BAM AC'97 Audio Controller
Standard Game Port
Other Devices
Hewlett-Packard ScanJet 3400C
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Printing Support
USB Root Hub (5x)

[bookworm]

Originally Posted by Gid

Sound Problem

I updated my operating system to XP Pro and the sound disappeared.

It seems that the default XP driver doesn't work - Could anyone help me!

Below please find my PC details:


Operating System
Windows XP Professional Service Pack 2 (build 2600)
Processor a
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Drives
40.01 Gigabytes Usable Hard Drive Capacity
31.06 Gigabytes Hard Drive Free Space

TOSHIBA CD-ROM XM-6802B
3.5" format removeable media [Floppy drive]

WDC WD400JB-00ENA0 [Hard drive] (40.02 GB) -- drive 0, s/n WD-WCAD19708539, rev 05.03E05, SMART Status: Healthy






Marks a disabled account; Marks a locked account
Controllers
Standard floppy disk controller
Intel(r) 82801BA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Bus Adapters
Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801BA/BAM USB Universal Host Controller - 2444
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller
Communications

USB ADSL WAN Adapter
IP Address: 81.218.176.37 / 32
Gateway: 81.218.176.37
Physical Address: 00:53:45:00:00:00
VIA Rhine III Fast Ethernet Adapter
Dhcp Server: none responded
Physical Address: 00:0C:6E:54:87:84

Networking Dns Servers: 62.219.186.7
192.115.106.35

System Model
No details available
Main Circuit Board b
Board: ASUSTeK Computer INC. P4XP-X REV 1.xx
Bus Clock: 133 megahertz
BIOS: Award Software, Inc. ASUS P4XP-X ACPI BIOS Revision 1004 03/17/2003
Memory Modules c,d
512 Megabytes Installed Memory

Slot 'DDR 1' has 512 MB
Slot 'DDR 2' is Empty
Slot 'SDR 1' is Empty
Slot 'SDR 2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.01 GB 31.06 GB free

Network Drives
None detected
Printers
Adobe PDF Converter on My Documents\*.pdf
hp deskjet 920c series on USB001

Display
NVIDIA GeForce4 MX 440 (Microsoft Corporation) [Display adapter]
LGE L1511S [Monitor] (14.9"vis, January 2003)
Multimedia
Intel(r) 82801BA/BAM AC'97 Audio Controller
Standard Game Port
Other Devices
Hewlett-Packard ScanJet 3400C
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Printing Support
USB Root Hub (5x)

Set a System Restore Point before installing drivers just in case

Your board is an ASUS P4XP-X

Go here to ASUS http://support.asus.com/download/dow...Language=en-us

Top left under Download
Input Model to Search - type P4XP-X
Select Category / Drivers /
Search Info
Select P4XP-X
Drivers Tab
your Audio is SoundMAX Audio Driver

Hope this helps