Multimedia Audio Controller Problems

[whalebones]

OPERATING SYSTEM
Windows XP Media Center Edition Service Pack 2 (build 2600)

SYSTEM MODEL
Dell Computer Corporation Dimension 3000
System Service Tag: 14SQ661 (support for this PC)
Chassis Serial Number: 14SQ661
Enclosure Type: Mini-Tower

MAIN CIRCUIT BOARD
Board: Dell Computer Corp. 0N6381
Serial Number: ..CN481114BG07AO.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A03 01/05/2006

[bookworm]

Originally Posted by whalebones

OPERATING SYSTEM
Windows XP Media Center Edition Service Pack 2 (build 2600)

SYSTEM MODEL
Dell Computer Corporation Dimension 3000
System Service Tag: 14SQ661 (support for this PC)
Chassis Serial Number: 14SQ661
Enclosure Type: Mini-Tower

MAIN CIRCUIT BOARD
Board: Dell Computer Corp. 0N6381
Serial Number: ..CN481114BG07AO.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A03 01/05/2006

these are your drivers http://support.euro.dell.com/support...a tid=&impid=

Audio
Video - Intel 82865G
Network - Intel driver

Set a System Restore Point before installing each driver just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[whalebones]

DISPLAY
Intel(R) 82865G Graphics Controller [Display adapter]
HP 15.7 [Monitor] (15.7"vis, March 1998)

NETWORK DRIVES
None detected

PROCESSOR
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache

DRIVES
340.05 Gigabytes Usable Hard Drive Capacity
332.56 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
JLMS DVD-ROM XJ-HD166 [CD-ROM drive]

Apple iPod USB Device [Hard drive] (20.00 GB) -- drive 2
ST3300831A [Hard drive] (300.07 GB) -- drive 1, s/n 3NF1KB5H, rev 3.06, SMART Status: Healthy
ST340014A [Hard drive] (40.00 GB) -- drive 0, s/n 5JXF3VR4, rev 8.16, SMART Status: Healthy

CONTROLLERS
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

BUS ADAPTERS
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller

MULTIMEDIA
None detected

OTHER DEVICES
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Mass Storage Device
USB Root Hub (7x)

[bookworm]

Originally Posted by whalebones

DISPLAY
Intel(R) 82865G Graphics Controller [Display adapter]
HP 15.7 [Monitor] (15.7"vis, March 1998)

NETWORK DRIVES
None detected

PROCESSOR
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache

DRIVES
340.05 Gigabytes Usable Hard Drive Capacity
332.56 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
JLMS DVD-ROM XJ-HD166 [CD-ROM drive]

Apple iPod USB Device [Hard drive] (20.00 GB) -- drive 2
ST3300831A [Hard drive] (300.07 GB) -- drive 1, s/n 3NF1KB5H, rev 3.06, SMART Status: Healthy
ST340014A [Hard drive] (40.00 GB) -- drive 0, s/n 5JXF3VR4, rev 8.16, SMART Status: Healthy

CONTROLLERS
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

BUS ADAPTERS
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller

MULTIMEDIA
None detected

OTHER DEVICES
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Mass Storage Device
USB Root Hub (7x)

posted link below

[whalebones]

Hope this isn't too dumb a question, but what should i type under "restore point description"?

[bookworm]

Originally Posted by whalebones

Hope this isn't too dumb a question, but what should i type under "restore point description"?

I usally use before and then what I am installing eg: before audio driver, or whatever the driver is, in you case audio, video and network.

[SHADOW-LTU]

Originally Posted by Kevin_gibson

You'll find your drivers here:

http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=823&OSF ullName=Windows*+XP+Professional&lang=eng&strOSs=4 4&submit=Go%21

Number 3

Thanks a lot. Its working fine now.

[- JosH -]

I'm having this problem too, I PM'd bookworm earlier but to no reply, figured I'd post about in here too to see if anyone else (or she) can help me out.

I installed Belarc Advisor to find out what motherboard I have, and it came up with this

RS/RX480SB400

I don't really know what else to do, lol. If you could help me, it would be GREATLY appreciated. And if there's any more information about my system that you need from Belarc, just give me a shout, and I'll do the best I can. I'm a Music Tech student, so having no sound on my computer is a bit of a bummer, lol, as it's the main reason I got the new computer anyway.

Any help would be much appreciated, please get back to me as soon as you can. Thanks =]

[hithere894]

Hello. I am too having sounds problems.

I just got my computer back from my friend. He was fixing it for me as it has been down for a few months now. I would ask him to help me. But he's always busy. And doesn't have any time at the moment.

If you can help me Bookworm. Much would be appreciated.

I see everybody here who is having trouble is posting their PC info. Now I don't how to obtain those info. If you could tell me where I can go to get that info. I would be happy to tell you.

[- JosH -]

^ Just do a Google Search on 'Belarc Advisor', download/install it, and then run the program. It's that simple.

Originally Posted by - JosH -

I'm having this problem too, I PM'd bookworm earlier but to no reply, figured I'd post about in here too to see if anyone else (or she) can help me out.

I installed Belarc Advisor to find out what motherboard I have, and it came up with this

RS/RX480SB400

I don't really know what else to do, lol. If you could help me, it would be GREATLY appreciated. And if there's any more information about my system that you need from Belarc, just give me a shout, and I'll do the best I can. I'm a Music Tech student, so having no sound on my computer is a bit of a bummer, lol, as it's the main reason I got the new computer anyway.

Any help would be much appreciated, please get back to me as soon as you can. Thanks =]

EDIT: I thought I'd post the rest of the info like everyone else seems to be doing, I guess that would make it easier for you ..

Main Circuit Board
Board: RS/RX480SB400
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/10/2005

Multimedia
None detected.

[jjroach]

Bookworm - THANK YOU, THANK YOU, THANK YOU

You are a LEGEND

I only just logged back on here and downloaded the driver that you suggested (I didn't take your advice and disappear into the sunset).

I just wanted to say a great big thank you.

May you have a wonderful and prosperous 2008

Kindest regards

jjroach :-)

[Kevin_gibson]

Originally Posted by - JosH -

^ Just do a Google Search on 'Belarc Advisor', download/install it, and then run the program. It's that simple.

EDIT: I thought I'd post the rest of the info like everyone else seems to be doing, I guess that would make it easier for you ..

Main Circuit Board
Board: RS/RX480SB400
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/10/2005

Multimedia
None detected.

That doesn't tell us the make of your motherboard.

What is the mainboard description?
What is the make and model of your PC? Have you ever had sound? Have you checked in BIOS to see if it's onboard and enabled?

Have you ever had sound? When did it stop working etc?

Reply with the top right hand corner where it says:

System Model

Main Circuit Board

Reply with ALL The info in those 2 descriptions, excluding the system serial number.

[- JosH -]

Originally Posted by Kevin_gibson

That doesn't tell us the make of your motherboard.

I can't help that, that's all it said ..

Originally Posted by Kevin_gibson

What is the mainboard description?
What is the make and model of your PC?

The what? And I don't know ... it doesn't say...

Originally Posted by Kevin_gibson

Have you ever had sound?

No, it's a new computer, I just installed XP .. and then there was no sound. When I go to the Audio bit in Control Panel it won't let me select anything, it's all grayed out, and sometimes it comes up with "no audio output installed".

Originally Posted by Kevin_gibson

Have you checked in BIOS to see if it's onboard and enabled?

It's not.

Originally Posted by Kevin_gibson

Reply with the top right hand corner where it says:

System Model

Main Circuit Board

I already have ... all it says for System Model is 'Enclosure Type: Desktop', and for Main Circuit Board, I've already copied and pasted everything it says ... but I'll show you again ..

Main Circuit Board
Board: RS/RX480SB400
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/10/2005

That's it. That's all that comes up.

Originally Posted by Kevin_gibson

Reply with ALL The info in those 2 descriptions, excluding the system serial number.

I guess it's a bad thing that it doesn't even show up with my system serial number then?

[bookworm]

Originally Posted by hithere894

Hello. I am too having sounds problems.

I just got my computer back from my friend. He was fixing it for me as it has been down for a few months now. I would ask him to help me. But he's always busy. And doesn't have any time at the moment.

If you can help me Bookworm. Much would be appreciated.

I see everybody here who is having trouble is posting their PC info. Now I don't how to obtain those info. If you could tell me where I can go to get that info. I would be happy to tell you.

Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

[Kevin_gibson]

Originally Posted by - JosH -

I can't help that, that's all it said ..

The what? And I don't know ... it doesn't say...

No, it's a new computer, I just installed XP .. and then there was no sound. When I go to the Audio bit in Control Panel it won't let me select anything, it's all grayed out, and sometimes it comes up with "no audio output installed".

It's not.

I already have ... all it says for System Model is 'Enclosure Type: Desktop', and for Main Circuit Board, I've already copied and pasted everything it says ... but I'll show you again ..

Main Circuit Board
Board: RS/RX480SB400
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/10/2005

That's it. That's all that comes up.

I guess it's a bad thing that it doesn't even show up with my system serial number then?

OK.

Download the following and on the main screen should be the make of your sound card (Hopefully)

Or the real make of your Motherboard.

http://www.alexnolan.net/software/sysspec.htm