Multimedia Audio Controller Problems

captcidd · #**7861** 01-12-2009, 07:23 PM

same sound problom hear seys i have no driver for the multimeda audio controller i used belarc advisor like you seid and hers the specs
System Model
MICRO-STAR INTERNATIONAL CO., LTD MS-7312 1.00
Enclosure Type: Desktop
Main Circuit Board
Board: MICRO-STAR INTERNATIONAL CO., LTD MS-7312 1.00
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD V1.2 01/25/2007
if you can help id be very happy and if you need more info let me know

soryuu · #**7862** 01-12-2009, 09:13 PM

Just a quick question, how does one find the drivers that they need for their computer? I posted a question earlier and I would hate to think its really simple and I could find it if I had a minute and the correct information.

zenmoonstar · #**7863** 01-12-2009, 09:26 PM

Hi again Barbara, aka 'bookworm,' the Sound Queen

How are you? I'm so happy to see you here. I'm having a 'no sound' problem again, but this time it's not due to reformatting or reinstalling XP.

I'm still on the Dell Dimension 4700 which you helped restore sound to in March of 2007. In November of 2008 When my monitor went up in smoke (literally) I switched to my laptop until I could replace the monitor. Recently, I bought an 22-inch ACER flat panel monitor from newegg.com (MNTR ACER|LCD 22" 5MS DVI AL2216WBD) and set it up.
It works fine except there's no sound.

Since there are no built-in speakers like my previous Dimension monitor, I went into Device Manager and enabled the Multimedia Audio Controller. However,upon checking, I saw that there was a yellow question mark re the MAC, (it needs a driver) and thus the Device Manager could not update the driver.

Here's the number for the MAC:

PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03\3&172 E68DD&0&F2

I tried using the XP OS reinstallation disc which DELL had mailed me last time, but it could not find an update either. I even found our old thread and used the DELL link you provided then, but to no avail. The page was gone and the driver I finally did download did not work. I used System Restore to reset it back, as you had advised.

So I've run out of options now,

except to bother you again - I hope you can help me restore the sound on this pc, because I now use Skype for most of my phone calls and so it's even more important to have sound.

Thanks again for your time and consideration.

cheers,
zenmoonstar

ps. Here's Belarc Profile readout (with only part of the apps, Creative is included)

pps. I haven't yet checked the Bios (forgot how to do that - it is F11? or going into F8 - i.e. safe mode? )

--------------------------------------------------------------
Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600)
Dell Inc. Dimension 4700

System Service Tag: FB54871 (support for this PC)
Chassis Serial Number: FB54871
Enclosure Type: Mini-Tower
Processor a
Main Circuit Board b
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: Dell Inc. 0M3918

Serial Number: ..CN7082152H02F3.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A06 01/10/2005
Drives Memory Modules c,d
117.71 Gigabytes Usable Hard Drive Capacity
24.28 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0
Maxtor 6Y080M0 [Hard drive] (80.00 GB) -- drive 1
512 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' is Empty
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (NTFS on drive 1) 76.61 GB 14.22 GB free
d: (NTFS on drive 0) 41.10 GB 10.06 GB free
Network Drives
None detected
Users (mouse over user name for details)

Printers
local user accounts last logon
Administrator 4/17/2007 12:05:04 PM (admin)
Owner 1/12/2009 10:05:47 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account;
LOCKED OUT Marks a locked account

Apple Color LaserWriter 12/600 on \\.\pipe\PDFPrint
EPSON Stylus CX6600 Series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x) RADEON X300/X550 Series [Display adapter]
RADEON X300/X550 Series Secondary [Display adapter]
ACR AL2216W [Monitor] (22.0"vis, s/n LA10C0414032, March 2008)
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Sound Blaster Live! 24-bit
Communications Other Devices

Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 76.99.62.134 / 21
Gateway: 76.99.56.1
Dhcp Server: 68.87.64.10
Physical Address: 00:13:20:15:FB: DB

Networking Dns Servers: 68.87.64.146
68.87.75.194
68.87.71.226
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
avast! antivirus 4.8.1229 [VPS 090112-0] Version 4.8.1229
Realtime File Scanning On

Missing Microsoft Security Hotfixes

All required security hotfixes (using the 12/17/2008 Microsoft Security Bulletin Summary)
have been installed.
----------------------------------------------------------------------
Software Licenses [Back to Top]

Belarc - Advisor 22925d1f
Microsoft - Internet Explorer 92318-600-0011903-00102
Microsoft - Office Basic Edition 2003 73102-OEM-5695136-51358 (Key: B4W6W-RKTHH-
ATI Technologies Inc. - Catalyst Control Centre Version 2.0.0.0 *
Belarc, Inc. - Advisor Version 7.2x *
Creative Diagnostics 3 Version 3.10.8.0 *
Creative Graphic Equalizer Version 1.0.0.0 *
Creative MediaSource Version 1.0.0.0 *
Creative Restore Defaults Version 2.00.06 *
Creative Service for CDROM Access Version 1.0.0.0 *
Creative Speaker Settings Version 2.0.0.0 *
Creative Surround Mixer Version 3.0.0.0 *
Creative Technology Ltd - EAX Console Application Version 2.0.0.0 *
Creative Technology Ltd - MDCenter Application Version 1.50.00 *
Creative Techology, Ltd. - SFBM Application Version 2.00.01.0 *
Creative Updreg Version 1.0.2 *
Creative Volume Control Version 1.0.0.0 *
Creative WaveStudio Version 5.00.00.0 *

dmcny1199 · #**7864** 01-12-2009, 09:30 PM

I just bought this PC used. The sound was working but now it's not. The only changes I made to the system are windows updates and installation of virus software. Thanks ahead of time
Here's Belarc's report
Computer Profile Summary
Computer Name: Gateway-ds4v4gj (in MSHOME)
Profile Date: Monday, January 12, 2009 8:56:55 PM
Advisor Version: 7.2x
Windows Logon: Owner
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Compaq Presario 6029US
System Serial Number: 2H27KYB7T00Y
Chassis Serial Number: 2H27KYB7T00Y
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.73 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Compaq 07D0h
Serial Number: 2H27KYB7T00Y
Bus Clock: 266 megahertz
BIOS: Compaq 686Y4 v3.00 07/11/2002
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
74.30 Gigabytes Hard Drive Free Space

Compaq CD-ROM SC-148E
PIONEER DVD-RW DVR-104 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 4D080H4 [Hard drive] (80.03 GB) -- drive 0, s/n D41N3EAE, rev DAH017K0, SMART Status: Healthy 480 Megabytes Installed Memory

Slot 'DIMM1' has 256 MB (serial number 26710532)
Slot 'DIMM2' has 256 MB (serial number 59720532)
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 74.30 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 1/12/2009 8:27:13 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller NVIDIA GeForce2 Integrated GPU (Microsoft Corporation) [Display adapter]
Gateway EV730 [Monitor] (15.7"vis, December 2003)
Bus Adapters Multimedia
Standard OpenHCD USB Host Controller (2x) None detected
Communications Other Devices
SoftV92 Data Fax Modem

1394 Net Adapter
HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:10:B5

4:87:9C

Networking Dns Server: 192.168.254.254
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (2x)
Virus Protection
ZoneAlarm Security Suite Antivirus Version 7.0.483.000
Realtime File Scanning On
Missing Microsoft Security Hotfixes
These required security hotfixes (using the 12/17/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB960714 - Critical
Q887472 - Moderate
Q918118 - Important
Q920213 - Critical
Q923980 - Important
Q924270 - Low
Q924667 - Important
Q925398 - Critical
Q925902 - Critical
Q926255 - Important
Q926436 - Important
Q927779 - Critical
Q927802 - Important
Q928255 - Important
Q928843 - Critical
Q929123 - Important
Q930178 - Critical
Q931261 - Critical
Q932168 - Critical
Q933729 - Important
Q935839 - Critical
Q935840 - Critical
Q936782 - Important
Q938127 - Critical
Q941569 - Critical
Q943055 - Critical
Q943460 - Critical
Q943485 - Important
Q944653 - Important
Q945553 - Important
Q946026 - Critical
Q950749 - Critical
Q951748 - Important

Installed Microsoft Hotfixes
Internet Explorer 6
SP1
KB918439-IE6SP1-20060530.145346 on 7/25/2008
KB918899-IE6SP1-20060725.123917 on 7/25/2008
KB925486-IE6SP1-20060918.120000 on 7/25/2008
Outlook Express 6
SP1
KB911567-OE6SP1-20060316.165634 on 7/25/2008 (details...)
WGA
SP0
KB892130 on 7/25/2008 (details...)
Windows Media Player 9
KB917734_WMP9 (details...)
SP0
KB917734_WMP9 on 7/25/2008 (details...)
Windows Media Player
KB952069_WM9 (details...)
SP0
KB911564 on 7/25/2008 (details...)
KB952069_WM9 on 1/12/2009 (details...)
Windows XP
SP0
KB904706 on 7/25/2008 (details...)
KB956390-IE7 on 1/12/2009 (details...)
KB958215-IE7 on 1/12/2009 (details...)
SP2
KB811113[SP] on 7/25/2008 (details...)
SP3
KB873339 on 7/25/2008 (details...)
KB885835 on 7/25/2008 (details...)
KB885836 on 7/25/2008 (details...)
KB888302 on 7/25/2008 (details...)
KB890046 on 7/25/2008 (details...)
KB890859 on 7/25/2008 (details...)
KB891781 on 7/25/2008 (details...)
KB893756 on 7/25/2008 (details...)
KB893803V2 on 7/25/2008 (details...)
KB896358 on 7/25/2008 (details...)
KB896423 on 7/25/2008 (details...)
KB896424 on 7/25/2008 (details...)
KB896428 on 7/25/2008 (details...)
KB898461 on 7/25/2008 (details...)
KB899587 on 7/25/2008 (details...)
KB899591 on 7/25/2008 (details...)
KB900725 on 7/25/2008 (details...)
KB901017 on 7/25/2008 (details...)
KB901190 on 7/25/2008 (details...)
KB901214 on 7/25/2008 (details...)
KB902400 on 7/25/2008 (details...)
KB904706 on 7/25/2008 (details...)
KB904942 on 1/12/2009 (details...)
KB905414 on 7/25/2008 (details...)
KB905749 on 7/25/2008 (details...)
KB908519 on 7/25/2008 (details...)
KB908531 on 7/25/2008 (details...)
KB910437 on 7/25/2008 (details...)
KB911280 on 7/25/2008 (details...)
KB911562 on 7/25/2008 (details...)
KB911927 on 7/25/2008 (details...)
KB912919 on 7/25/2008 (details...)
KB913580 on 7/25/2008 (details...)
KB914388 on 7/25/2008 (details...)
KB914389 on 7/25/2008 (details...)
KB914440 on 1/12/2009 (details...)
KB915865 on 1/12/2009 (details...)
KB917344 on 7/25/2008 (details...)
KB917422 on 7/25/2008 (details...)
KB917953 on 7/25/2008 (details...)
KB919007 on 7/25/2008 (details...)
KB920670 on 7/25/2008 (details...)
KB920683 on 7/25/2008 (details...)
KB920685 on 7/25/2008 (details...)
Windows XP
SP3 (continued)
KB921398 on 7/25/2008 (details...)
KB921883 on 7/25/2008 (details...)
KB922616 on 7/25/2008 (details...)
KB922819 on 7/25/2008 (details...)
KB923191 on 7/25/2008 (details...)
KB923414 on 7/25/2008 (details...)
KB924191 on 7/25/2008 (details...)
KB924496 on 7/25/2008 (details...)
KB944338-V2 on 1/12/2009 (details...)
SP4
KB938464 on 1/12/2009 (details...)
KB946648 on 1/12/2009 (details...)
KB950762 on 1/12/2009 (details...)
KB950974 on 1/12/2009 (details...)
KB951066 on 1/12/2009 (details...)
KB951376-V2 on 1/12/2009
KB951698 on 1/12/2009
KB952287 on 1/12/2009
KB952954 on 1/12/2009
KB954211 on 1/12/2009
KB954600 on 1/12/2009
KB955069 on 1/12/2009
KB955839 on 1/12/2009
KB956391 on 1/12/2009
KB956802 on 1/12/2009
KB956803 on 1/12/2009
KB956841 on 1/12/2009
KB957095 on 1/12/2009
KB957097 on 1/12/2009
KB958215 on 1/12/2009
KB958644 on 1/12/2009
KB960714 on 1/12/2009
Windows
SP1
IDNMITIGATIONAPIS on 1/12/2009 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 1/12/2009 (Microsoft National Language Support Downlevel APIs)
Software Licenses [Back to Top]
Belarc - Advisor a33c07d1
Microsoft - Internet Explorer 92318-600-0040557-20181
Microsoft - WebFldrs XP 12345-111-1111111-81706
Microsoft - Windows XP Home Edition 55277-OEM-0040557-20181 (Key: JYJ9X-DM8DX-2JKTD-VTJ86-BKC9D)e

Software Versions (mouse over * for details, click * for location) [Back to Top]
Belarc, Inc. - Advisor Version 7.2x *
Check Point, Inc. - ZoneAlarm Uninstaller Version 7.0.483.0 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
GEMTEKS WLService Version 1, 0, 0, 4 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16762 *
Microsoft Corporation - Messenger Version 4.7.3000 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 * Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft(R) Windows Media Player Version 9.00.00.3250 *
Piriform Ltd - CCleaner Version 2, 9, 0, 600 *
Sun Microsystems, Inc. - Java(TM) Platform SE 6 U11 Version 6.0.110.3 *
Wireless Network Monitor *
Yahoo! Messenger Version 8,1,0,421 *
Zone Labs, LLC - Internet Access Monitor Version 7.0.483.000 *
Zone Labs, LLC - TrueVector Service Version 7.0.483.000 *
ZoneAlarm Client Version 7.0.483.000 *

yellowarmy · #**7865** 01-13-2009, 07:38 AM

just the same as anyone on here lost me sound drivers and graphics drivers

wont post any more drivel up on here as u prob heard it a hundred times

so heres the everest motherboard thingy you require first

thanks to all that help in this message cheers

--------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------

Version EVEREST v4.60.1500
Benchmark Module 2.3.237.0
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer ANONYMOUS
Generator Owner
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-01-07
Time 22:49

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI Uniprocessor PC (Mobile)
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
Internet Explorer 7.0.5730.13 (IE 7.0)
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ANONYMOUS
User Name Owner
Logon Domain ANONYMOUS
Date / Time 2009-01-07 / 22:49

Motherboard:
CPU Type Mobile Intel Pentium M 750, 1866 MHz (14 x 133)
Motherboard Name TOSHIBA PORTEGE S100
Motherboard Chipset Mobile Intel Alviso i915PM
System Memory 512 MB (DDR2-533 DDR2 SDRAM)
DIMM3: Hynix HYMP564S64P6-C4 512 MB DDR2-533 DDR2 SDRAM (5-4-4-12 @ 266 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
BIOS Type Toshiba (09/29/05)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter nVIDIA GeForce Go 6200 TE / 6600 TE
3D Accelerator nVIDIA GeForce Go 6200 TE / 6600 TE

Multimedia:
Audio Adapter Analog Devices AD1981B(L) @ Intel 82801FBM ICH6-M - AC'97 Audio Controller [B-1]

Storage:
IDE Controller Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
IDE Controller Intel(R) 82801FBM SATA AHCI Controller
Disk Drive FUJITSU MHT2080BH (80 GB, 5400 RPM, SATA)
Disk Drive USB Flash Memory USB Device (980 MB, USB)
Disk Drive WDC WD12 00BEVS-26RST0 USB Device (111 GB, USB)
Optical Drive MATSHITA UJDA765 DVD/CDRW
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76308 MB (71760 MB free)
F: (NTFS) 60000 MB (47014 MB free)
G: (NTFS) 54470 MB (53820 MB free)
Total Size 186.3 GB (168.5 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse PS/2 Compatible Mouse

Network:
Primary IP Address 192.168.2.4
Primary MAC Address 00-15-00-26-B6-93
Network Adapter Intel(R) PRO/Wireless 2915ABG Network Connection (192.168.2.4)
Network Adapter Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
Modem TOSHIBA Software Modem

Peripherals:
Printer Microsoft XPS Document Writer
FireWire Controller Texas Instruments OHCI Compliant IEEE 1394 Host Controller (PHY: TI TSB41AB1/2)
Infrared Controller Infrared Port
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-1]
USB2 Controller Intel 82801FBM ICH6-M - Enhanced USB2 Controller [B-1]
USB Device Generic USB Hub
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

DMI:
DMI BIOS Vendor TOSHIBA
DMI BIOS Version Version 1.50
DMI System Manufacturer TOSHIBA
DMI System Product PORTEGE S100
DMI System Version PPS10E-01T019EN
DMI System Serial Number Y5648347G
DMI System UUID F1C2CE80-E5F41960-8010D401-95648347
DMI Motherboard Manufacturer TOSHIBA
DMI Motherboard Product Portable PC
DMI Motherboard Version Version A0
DMI Motherboard Serial Number $$C05X61R6
DMI Chassis Manufacturer TOSHIBA
DMI Chassis Version Version 1.0
DMI Chassis Serial Number 00000000
DMI Chassis Asset Tag 0000000000
DMI Chassis Type Notebook
DMI Total / Free Memory Sockets 2 / 1

dmcny1199 · #**7866** 01-13-2009, 03:09 PM

Thanks any for the help but I was able to use Compaq's online self help support to fix my issue. All I had to do was downlaod and reinstall the drivers for my sound card.

julio · #**7867** 01-13-2009, 07:09 PM

hey its me again... umm i tried to follow your instructions but i guess i must have done something wrong. after i installed the realtek ac97 and restarted my computer found a new modem a new pci controler and something else that im not sure how to get rid of. and when i tried to update the realtek driver i followed your instructions and i was told my computer could not find a better match than the software i already have installed. i tried installing the conexant driver directly and that didnt work either. im stumped. please help

bookworm · #**7868** 01-13-2009, 07:13 PM

Quote:

Originally Posted by bookworm

No at the moment I am on the HP forum haveing a rant as to how they do not have the audio driver listed - this is the link
http://forums13.itrc.hp.com/service/...readId=1303531

am trying to find a way to contact HP to have a major rant with them.

HP forum no help, but this model has the same motherboard and chipset - under Original driver install the audio
http://h10025.www1.hp.com/ewfrf/wc/s... duct=1841851

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

bookworm · #**7869** 01-13-2009, 07:19 PM

Quote:

Originally Posted by soryuu

Just a quick question, how does one find the drivers that they need for their computer? I posted a question earlier and I would hate to think its really simple and I could find it if I had a minute and the correct information.

get Belarc, copy and paste the report but leave out the software license and win update section
http://www.belarc.com/free_download.html

missed you before, sorry

Stakeouttoo · #**7870** 01-13-2009, 07:21 PM

after d/l the latest MS Windows Updates tonite... I rebooted and got a series of error messages that stated installing new hardware..then Multimedia Audio Controller not found.... checked the Device Mgr.. Multimedia Audio Controller is listed under 'Other Devices' with yellow mark next to it...noticed I now had NO SOUND..

tried going back to Gateway Support site.. installed all the sound driver updates.. used my Gateway Drivers CD that came with it.. couldn't find the driver on it ...

ANY idea what I could do... can't seem to find the driver for this mystery device anywhere... any help much appreciated..

here's the info on my system it's 5+ year old Gateway that is used as the Main PC on a small Home Network

PC Manufacturer Gateway
Model E-4100
Motherboard Manufacturer Intel Corporation
Product D865GLC
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Version x86 Family 15 Model 2 Stepping 9
Data Width 32bits
Approximate Clock Speed 2,793Mhz
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Version x86 Family 15 Model 2 Stepping 9
Data Width 32bits
Approximate Clock Speed 2,793Mhz
BIOS BIOS Date: 08/01/03 14:34:42 Ver: 08.00.09
Date 8/1/2003
Version GATEWA - 20030801
Memory Chip J6G1
Capacity 1,024Mb
Speed 400ns
Memory Chip J6H1
Capacity 1,024Mb
Speed 400ns
Motherboard Device Intel GMCH AGP Graphics Controller
Status Off
Motherboard Device Intel 82562 Ethernet Device
Status On
Motherboard Device Intel ICH4 Audio Device
Status On
System Slot J6C1
Status In Use
System Slot J7B1
Status In Use
System Slot J8B2
Status In Use
System Slot J9B1
Status In Use
CD Drive HL-DT-ST DVD-ROM GDR8161B
Media Type CD-ROM
CD Drive HL-DT-ST DVDRAM GSA-4040B
Media Type CD-ROM
Video Manufacturer NVIDIA
Video Card NVIDIA GeForce4 MX 440 (Gateway)
RAM 128Mb
Mode 1280 x 720 x 4294967296 colors
Driver nv4_disp.dll
Date 9/3/2002
Version 6.13.10.2967
Hard Disk Model Maxtor 6Y160P0
Interface IDE
Hard Disk Model WDC WD1600AAJB-00WRA0
Interface IDE
Hard Disk Model HP photosmart 7900 USB Device
Interface USB
Network Adapter Intel(R) PRO/100 VE Network Connection
Service Name E100B
Network Adapter 1394 Net Adapter
Service Name NIC1394
Sound Manufacturer Microsoft
Model Unimodem Half-Duplex Audio Device
Sound Manufacturer Analog Devices, Inc.
Model SoundMAX Integrated Digital Audio
Printer HP Photosmart C6100 series fax
Printer HP Photosmart C6100 series
Printer hp photosmart 7900 series
Printer hp photosmart 1215 series
Printer CAPTURE FAX BVRP

bookworm · #**7871** 01-13-2009, 07:23 PM

Quote:

Originally Posted by lucyking

BARBARAAAAAAAAAA WHERE ARE YOU, I NEED YOUR HELP, PLEASE PLEASE

THANK YOU
Lucy

what are the devices with no drivers ?

try a System File check

go to Run - type "sfc /scannow" (without the quotes and note the space after sfc) - have the xp disc available in case sfc needs to repair or replace any files

bookworm · #**7872** 01-13-2009, 07:29 PM

Quote:

Originally Posted by Stakeouttoo

after d/l the latest MS Windows Updates tonite... I rebooted and got a series of error messages that stated installing new hardware.. checked the Device Mgr.. Multimedia Audio Controller is listed under 'Other Devices' with yellow mark next to it...noticed I now had NO SOUND..

tried going back to Gateway Support site.. installed all the sound driver updates.. used my Gateway Drivers CD that came with it.. couldn't find the driver on it ...

ANY idea what I could do... can't seem to find the driver for this mystery device anywhere... any help much appreciated..

here's the info on my system it's 5+ year old Gateway that is used as the Main PC on a small Home Network

PC Manufacturer Gateway
Model E-4100
Motherboard Manufacturer Intel Corporation
Product D865GLC
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Version x86 Family 15 Model 2 Stepping 9
Data Width 32bits
Approximate Clock Speed 2,793Mhz
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Version x86 Family 15 Model 2 Stepping 9
Data Width 32bits
Approximate Clock Speed 2,793Mhz
BIOS BIOS Date: 08/01/03 14:34:42 Ver: 08.00.09
Date 8/1/2003
Version GATEWA - 20030801
Memory Chip J6G1
Capacity 1,024Mb
Speed 400ns
Memory Chip J6H1
Capacity 1,024Mb
Speed 400ns
Motherboard Device Intel GMCH AGP Graphics Controller
Status Off
Motherboard Device Intel 82562 Ethernet Device
Status On
Motherboard Device Intel ICH4 Audio Device
Status On
System Slot J6C1
Status In Use
System Slot J7B1
Status In Use
System Slot J8B2
Status In Use
System Slot J9B1
Status In Use
CD Drive HL-DT-ST DVD-ROM GDR8161B
Media Type CD-ROM
CD Drive HL-DT-ST DVDRAM GSA-4040B
Media Type CD-ROM
Video Manufacturer NVIDIA
Video Card NVIDIA GeForce4 MX 440 (Gateway)
RAM 128Mb
Mode 1280 x 720 x 4294967296 colors
Driver nv4_disp.dll
Date 9/3/2002
Version 6.13.10.2967
Hard Disk Model Maxtor 6Y160P0
Interface IDE
Hard Disk Model WDC WD1600AAJB-00WRA0
Interface IDE
Hard Disk Model HP photosmart 7900 USB Device
Interface USB
Network Adapter Intel(R) PRO/100 VE Network Connection
Service Name E100B
Network Adapter 1394 Net Adapter
Service Name NIC1394
Sound Manufacturer Microsoft
Model Unimodem Half-Duplex Audio Device
Sound Manufacturer Analog Devices, Inc.
Model SoundMAX Integrated Digital Audio
Printer HP Photosmart C6100 series fax
Printer HP Photosmart C6100 series
Printer hp photosmart 7900 series
Printer hp photosmart 1215 series
Printer CAPTURE FAX BVRP

first try a System Restore to before the XP update - if not possible try to Restore to before you installed the audio drivers.

before I send you to Intel can you give the model or serial number for your gateway comp

bookworm · #**7873** 01-13-2009, 07:37 PM

Quote:

Originally Posted by Twisis

thanks for the for the effort bookworm, but I've already tried the official asus website and the motherboard cd as well, after attempting to install the driver various times it always came out as :the audio driver was undetected
these are my computer settings with the everest home edition report:

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name FAMILY-42A2DEE6
User Name Savic

Motherboard:
CPU Type Intel Pentium 4, 2800 MHz (14 x 200)
Motherboard Name Dell OptiPlex GX270
Motherboard Chipset Intel Springdale-G i865G
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type Phoenix (05/17/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter RADEON 9600 SERIES - Secondary (128 MB)
Video Adapter RADEON 9600 SERIES (128 MB)
3D Accelerator ATI Radeon 9600 XT (RV360)
Monitor Eizo Nanao T561 [17" CRT] (53259110)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

the funny thing is i dont know why i have a dell optiplex for motherboard name, when i have a custom pc with an asus p4p800 motherboard

soundmax is picky, try installing this way using Device manager to install

Right click My Computer > Properties > Hardware Tab > Device Manager > right click problem device > click Update Driver - say no to connecting to Internet > Next > select Install software automatically > load Recovery CD > Next

bookworm · #**7874** 01-13-2009, 07:46 PM

Quote:

Originally Posted by BoonR

Hi I'm having a similar problem after reinstalling windows xp, spent a few hours trying to solve the problem but I'm not getting anywhere when I stumbled upon this site!

Any help would be greatly appreciated, these are my Belarc specs.

Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600) EMACHINES 6260UK
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz AMD Athlon 64
256 kilobyte primary memory cache Board: MS-7093
Bus Clock: 199 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 02/13/2006
Drives Memory Modules c,d
320.06 Gigabytes Usable Hard Drive Capacity
304.68 Gigabytes Hard Drive Free Space

SAMSUNG DVD-ROM SD-616E [CD-ROM drive]
TSSTcorp CD/DVDW TS-H552B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

eM Bay Reader USB Device [Hard drive] -- drive 1
eM Bay Reader USB Device [Hard drive] -- drive 2
eM Bay Reader USB Device [Hard drive] -- drive 3
eM Bay Reader USB Device [Hard drive] -- drive 4
Hitachi HDP725032GLA360 [Hard drive] (320.07 GB) -- drive 0 1024 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 320.06 GB 304.68 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Ric 12/01/2009 14:39:07 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (3x)
Secondary IDE Channel [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x) Radeon X1300/X1550 Series [Display adapter]
Radeon X1300/X1550 Series Secondary [Display adapter]
Maxdata Bel2225S1W [Monitor] (22.0"vis, s/n 063500412345, January 2007)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem

all drivers here http://www.e4allupgraders.info/dir1/...ownloads.shtml

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

bookworm · #**7875** 01-13-2009, 07:48 PM

Quote:

Originally Posted by Stakeouttoo

after d/l the latest MS Windows Updates tonite... I rebooted and got a series of error messages that stated installing new hardware..then Multimedia Audio Controller not found.... checked the Device Mgr.. Multimedia Audio Controller is listed under 'Other Devices' with yellow mark next to it...noticed I now had NO SOUND..

tried going back to Gateway Support site.. installed all the sound driver updates.. used my Gateway Drivers CD that came with it.. couldn't find the driver on it ...

ANY idea what I could do... can't seem to find the driver for this mystery device anywhere... any help much appreciated..

here's the info on my system it's 5+ year old Gateway that is used as the Main PC on a small Home Network

PC Manufacturer Gateway
Model E-4100
Motherboard Manufacturer Intel Corporation
Product D865GLC
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Version x86 Family 15 Model 2 Stepping 9
Data Width 32bits
Approximate Clock Speed 2,793Mhz
Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Version x86 Family 15 Model 2 Stepping 9
Data Width 32bits
Approximate Clock Speed 2,793Mhz
BIOS BIOS Date: 08/01/03 14:34:42 Ver: 08.00.09
Date 8/1/2003
Version GATEWA - 20030801
Memory Chip J6G1
Capacity 1,024Mb
Speed 400ns
Memory Chip J6H1
Capacity 1,024Mb
Speed 400ns
Motherboard Device Intel GMCH AGP Graphics Controller
Status Off
Motherboard Device Intel 82562 Ethernet Device
Status On
Motherboard Device Intel ICH4 Audio Device
Status On
System Slot J6C1
Status In Use
System Slot J7B1
Status In Use
System Slot J8B2
Status In Use
System Slot J9B1
Status In Use
CD Drive HL-DT-ST DVD-ROM GDR8161B
Media Type CD-ROM
CD Drive HL-DT-ST DVDRAM GSA-4040B
Media Type CD-ROM
Video Manufacturer NVIDIA
Video Card NVIDIA GeForce4 MX 440 (Gateway)
RAM 128Mb
Mode 1280 x 720 x 4294967296 colors
Driver nv4_disp.dll
Date 9/3/2002
Version 6.13.10.2967
Hard Disk Model Maxtor 6Y160P0
Interface IDE
Hard Disk Model WDC WD1600AAJB-00WRA0
Interface IDE
Hard Disk Model HP photosmart 7900 USB Device
Interface USB
Network Adapter Intel(R) PRO/100 VE Network Connection
Service Name E100B
Network Adapter 1394 Net Adapter
Service Name NIC1394
Sound Manufacturer Microsoft
Model Unimodem Half-Duplex Audio Device
Sound Manufacturer Analog Devices, Inc.
Model SoundMAX Integrated Digital Audio
Printer HP Photosmart C6100 series fax
Printer HP Photosmart C6100 series
Printer hp photosmart 7900 series
Printer hp photosmart 1215 series
Printer CAPTURE FAX BVRP

need to be sure get Belarc, copy and paste the report but leave out the software license and win update section
http://www.belarc.com/free_download.html