Multimedia Audio Controller Problems

[Shaunr92]

Originally Posted by bookworm

can you pop the side off the comp, and look at the board to see what make and model is printed on it, need to check for right chipset driver - look at this Abit board to see how it will look, don't touch the board - click image to focus
http://www.overclockeddoc.com/bookwo...otherboard.JPG

the mother board make?
That is Winfast

[Shaunr92]

btw when u gave me those drivers to install it sed error during installation do you want to carry on with the installation

[Shaunr92]

are you able to do remote assistance?
because i aint very good with computers as you can see

[CHIIxD]

Hi i'm facing the same problem. I cant seems to play any audio on my computer.

here are the info
Acer Aspire G600P

multimedia detected are
MPU-401 Compatible MIDI Device
Standard Game Port

Someone pls help me with this

[Kimistry]

Hey guys, I'm so glad forums like this exist cuz I'm having issues similar to the ones described throughout this thread and hopefully someone here can help me out. In device manager, all devices under sound, video, and game controllers appear to be working properly. Under other devices, the multimedia audio controller has a yellow exclamation point and properties says the drivers aren't installed and when I select "reinstall driver" the hardware wizard tells me it can't locate the software. I've used the gateway site to update the chipset and then install the soundmax driver (using the serial number lookup function) but apparently I'm not doing something correctly because that hasn't worked. I'm including my belarc report and motherboard info. I apologize if it's redundant info.

BELARC INFO
Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) Gateway E-2000 4000792
System Serial Number: 0029461609
Chassis Serial Number: 0029461609
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.10 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-302
Serial Number: AZRG30107346
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives Memory Modules c,d
541.22 Gigabytes Usable Hard Drive Capacity
339.94 Gigabytes Hard Drive Free Space

HL-DT-ST RW/DVD GCC-4320B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 2F040J0 [Hard drive] (41.11 GB) -- drive 0, s/n F16GMHRE, rev VAM51JJ0, SMART Status: Healthy
STECH Simple Drive USB Device [Hard drive] (500.11 GB) -- drive 1 254 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 41.11 GB 16.13 GB free
e: (NTFS on drive 1) 500.11 GB 323.81 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Admin 3/15/2009 5:43:02 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:

Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Gateway 30 [Monitor] (17.1"vis, November 2002)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 72.177.89.101 / 20
Gateway: 72.177.80.1
Dhcp Server: 10.65.128.1
Physical Address: 00:07:E9B:BC:A5
Scientific Atlanta WebSTAR 2000 series Cable Modem
APIPA Address: 169.254.70.111 / 16
Physical Address: 00:16:92:97:13:27

Networking Dns Servers: 24.93.41.127
24.93.41.128
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB WheelMouse
USB Mass Storage Device
USB Root Hub (4x)

CPU-Z MOTHERBOARD INFO
Manufacturer: Intel Corp.
Model: D845GRG/AAA86577-302
Chipset: Intel i845GL Rev. A1
Southbridge: Intel 82801DB(ICH4)
LPCIO: SMSC

[bookworm]

Originally Posted by TylerK

Hey, I am having the exact problem
I tried looking through the threads to see if i could figuure it out before i bugged youuu
But i cant seem to get it
Here's my Belarc advisor stuff:

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) IBM -[623038U]- 1.0
System Serial Number: KPF1007
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: IBM MS-9128 1.0
Serial Number: 041C17H
Bus Clock: 200 megahertz
BIOS: IBM -[T6E122A]- 03/10/2006
Drives Memory Modules c,d
285.20 Gigabytes Usable Hard Drive Capacity
75.61 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-RAM GSA-H55N [CD-ROM drive]
LITE-ON LTR-48327S [CD-ROM drive]


Thanks ahead of time !
3.5" format removeable media [Floppy drive]

IBM-ESXS MAP3367NP FN SCSI Disk Device (36.40 GB) -- drive 0
ST325082 0A USB Device [Hard drive] (250.06 GB) -- drive 1 1024 Megabytes Installed Memory

Slot 'DIMM1' is Empty
Slot 'DIMM2' has 512 MB
Slot 'DIMM3' has 256 MB
Slot 'DIMM4' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 35.20 GB 27.97 GB free
f: (FAT32 on drive 1) 250.00 GB 47.65 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Tyler 14/03/2009 2:25:06 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Family never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) NVIDIA Quadro4 980 XGL (Microsoft Corporation) [Display adapter]
ACR Acer AL1706 [Monitor] (17.1"vis, s/n ETL5108459, October 2006)
Bus Adapters Multimedia
Adaptec AIC-7901 - Ultra320 SCSI
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD None detected

audio driver here at IBM http://www-947.ibm.com/systems/suppo...ix=Y&taskind=2

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[bookworm]

Originally Posted by kirklandbrand

I am having a similar problem to most of the people here. In my device manager my multimedia audio device has the little yellow ! next to it and my sound card wont work, but usb audio devices are still working. i have no idea whats going on. Here is my system information. Please please please help me fix my computer.



Windows XP Home Edition Service Pack 3 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.60 gigahertz AMD Athlon 64 FX
128 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTek Computer INC. A8V-E SE 1.XX
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD ASUS A8V-E SE ACPI BIOS Revision 1002 07/13/2005
Drives Memory Modules c,d
120.02 Gigabytes Usable Hard Drive Capacity
47.55 Gigabytes Hard Drive Free Space

DVD-16X DVD-ROM BDV316C [CD-ROM drive]
SAMSUNG CD-R/RW SW-240B [CD-ROM drive]
TYL NCDQVOTM SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD1200JB-00GVA0 [Hard drive] (120.03 GB) -- drive 0, s/n WD-WMALA1515642, rev 08.02D08, SMART Status: Healthy 2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty
Slot 'A2' has 1024 MB
Slot 'A3' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 120.02 GB 47.55 GB free
Standard floppy disk controller

Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller Radeon X1900 Series [Display adapter]
Radeon X1900 Series Secondary [Display adapter]
ACI ASUS VH242H [Monitor] (23.4"vis, s/n 8CLMTF016465, December 2008)
Bus Adapters

Multimedia
AJCK89X7 IDE Controller
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (4x) ATI T200 Unified AVStream Driver
Creative SB X-Fi
MPU-401 Compatible MIDI Device
Standard Game Port

HID-compliant consumer control device (2x)
HID-compliant device
USB Human Interface Device (2x)
HID Keyboard Device
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub (5x)

need to know which SB X-Fi card you have, there are several different models, if not sure Get Everest / copy and paste the Computer – Summary section. Leave out the Debug –PCI section. It may show more details
http://www.softpedia.com/get/System/...-Edition.shtml

[bookworm]

Originally Posted by Shaunr92

are you able to do remote assistance?
because i aint very good with computers as you can see

this is the right driver - the first I linked to http://cr.am/framed.php?url=http%3A%...ef=driverguide

can you check this

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

[bookworm]

Originally Posted by CHIIxD

Hi i'm facing the same problem. I cant seems to play any audio on my computer.

here are the info
Acer Aspire G600P

multimedia detected are
MPU-401 Compatible MIDI Device
Standard Game Port

Someone pls help me with this

audio driver here at Acer http://support.acer-euro.com/drivers...ire_g600p.html

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[kirklandbrand]

i have to go to work right now but this is the summary. i will check back tonight and much appreciate you helping

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer HOME-IIO4XFQPPR (n)
Generator Christian
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-03-15
Time 17:30


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name HOME-IIO4XFQPPR (n)
User Name Christian

Motherboard:
CPU Type AMD Athlon 64 FX-55, 2600 MHz (13 x 200)
Motherboard Name Asus A8V-E SE (3 PCI, 2 PCI-E x1, 1 PCI-E x16, 4 DDR DIMM, Audio, Gigabit LAN)
Motherboard Chipset VIA K8T890, AMD Hammer
System Memory 2048 MB (PC3200 DDR SDRAM)
BIOS Type Award (07/13/05)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Radeon X1900 Series Secondary (256 MB)
Video Adapter Radeon X1900 Series (256 MB)
Monitor Plug and Play Monitor [NoDB] (8CLMTF016465)

Multimedia:
Audio Adapter Creative SB X-Fi [NoDB]
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller
SCSI/RAID Controller AMNTOGE5 IDE Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD1200JB-00GVA0 (111 GB, IDE)
Optical Drive DVD-16X DVD-ROM BDV316C (16x/48x DVD-ROM)
Optical Drive SAMSUNG CD-R/RW SW-240B (40x/12x/40x CD-RW)
Optical Drive TYL NCDQVOTM SCSI CdRom Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 114463 MB (45295 MB free)

Input:
Keyboard HID Keyboard Device
Mouse PS/2 Compatible Mouse

Network:
Network Adapter NETGEAR GA311 Gigabit Adapter (192.168.0.188)
Modem Communications cable between two computers

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device USB Audio Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device





--------[ Debug - Video BIOS ]------------------------------------------------------------------------------------------

C000:0000 U.|.o...................0.....IBM............... 761295520......
C000:0040 ??..............08/02/06 19:01..2....e.............\Ah....Ir....
C000:0080 113-A52067-101......R580.PCI_EXPRESS.DDR3...X1900 XT PCIE 256M
C000:00C0 .....YOU
C000:0100 HAVE NOT CONNECTED THE POWER CABLE TO YOUR VIDEO CARD.PLEASE RE
C000:0140 FER TO THE 'GETTING STARTED GUIDE' FOR PROPER HARDWARE INSTALLAT
C000:0180 ION....(C) 1988-2005, ATI Technologies Inc. .ATOMBIOSBK-ATI VER0
C000:01C0 09.012.005.002.021388.SA52067.101 .283534 .15447 . .Br
C000:0200 21388.h...$...ATOM..?...U.............0...t.....PC IR..Ir........
C000:0240 |.......ATI ATOMBIOS..U...........K5.g........F.A............. ..
C000:0280 ...fPfQfRfSfUfVfW........f........f.2... ......&./'.....f.....;.
C000:02C0 u....F...:.......N.........f......*..4.t...f. N..f. N..u.f.\.f.L
C000:0300 .;.u...f.^.f.N..........SfPV....>....f=....r.f.... .f-.P...*..4.t
C000:0340 .f.D..^fX[.....f......9.._......%..%.w...a.da.*..4.t..LP.... ...f
C000:0380 .....&....fP...... .....fXt.. f.......f_f^f]f[fZfYfX......U.....
C000:03C0 .F.f3..F....F..R......=Z....]..>Q..u...O.....G...f....e.....@...


--------[ Debug - Unknown ]---------------------------------------------------------------------------------------------

Monitor ACI24F3: Plug and Play Monitor [NoDB]
PCI/AGP 1002-7249: Radeon X1900 Series [NoDB]
PCI/AGP 1002-7269: Radeon X1900 Series Secondary [NoDB]
PCI/AGP 1102-0005: Creative SB X-Fi [NoDB]

[bookworm]

Originally Posted by Kimistry

Hey guys, I'm so glad forums like this exist cuz I'm having issues similar to the ones described throughout this thread and hopefully someone here can help me out. In device manager, all devices under sound, video, and game controllers appear to be working properly. Under other devices, the multimedia audio controller has a yellow exclamation point and properties says the drivers aren't installed and when I select "reinstall driver" the hardware wizard tells me it can't locate the software. I've used the gateway site to update the chipset and then install the soundmax driver (using the serial number lookup function) but apparently I'm not doing something correctly because that hasn't worked. I'm including my belarc report and motherboard info. I apologize if it's redundant info.

BELARC INFO
Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) Gateway E-2000 4000792
System Serial Number: 0029461609
Chassis Serial Number: 0029461609
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.10 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA86577-302
Serial Number: AZRG30107346
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives Memory Modules c,d
541.22 Gigabytes Usable Hard Drive Capacity
339.94 Gigabytes Hard Drive Free Space

HL-DT-ST RW/DVD GCC-4320B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 2F040J0 [Hard drive] (41.11 GB) -- drive 0, s/n F16GMHRE, rev VAM51JJ0, SMART Status: Healthy
STECH Simple Drive USB Device [Hard drive] (500.11 GB) -- drive 1 254 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 41.11 GB 16.13 GB free
e: (NTFS on drive 1) 500.11 GB 323.81 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Admin 3/15/2009 5:43:02 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:

Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Gateway 30 [Monitor] (17.1"vis, November 2002)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Unimodem Half-Duplex Audio Device
Communications Other Devices
BCM V.90 56K Modem


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 72.177.89.101 / 20
Gateway: 72.177.80.1
Dhcp Server: 10.65.128.1
Physical Address: 00:07:E9B:BC:A5
Scientific Atlanta WebSTAR 2000 series Cable Modem
APIPA Address: 169.254.70.111 / 16
Physical Address: 00:16:92:97:13:27

Networking Dns Servers: 24.93.41.127
24.93.41.128
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB WheelMouse
USB Mass Storage Device
USB Root Hub (4x)

CPU-Z MOTHERBOARD INFO
Manufacturer: Intel Corp.
Model: D845GRG/AAA86577-302
Chipset: Intel i845GL Rev. A1
Southbridge: Intel 82801DB(ICH4)
LPCIO: SMSC

it's a pest to install - this is how Gateway say to install
look at instruction at bottom
Installation

1. Download the file to the desktop.

2. On the desktop, double-click the 7513150.exe file. The needed files are expanded to C:\Cabs\7513150.

Windows XP:

1. From the Start menu, click Control Panel.

2. In Control Panel, click Performance and Maintenance.

3. In Performance and Maintenance, click the System icon.

4. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.

5. In Device Manager, double-click Sound video and game controllers, and then double-click SoundMAX Integrated Digital Audio.

6. In the SoundMAX Integrated Digital Audio Properties dialog box, click the Drivers tab, and then click Update Driver.

7. In the Hardware Update Wizard dialog box, select Install from a list or specific location (Advanced), and then click Next.

8. In the next dialog box, select Don't search I will choose the driver to install, and then click Next.

9. In the Hardware Update Wizard dialog box, click Have Disk.

10. In the Install From Disk dialog box, type: C:\Cabs\7513150. Click OK.

11. In the Hardware Update Wizard dialog box, to install the driver, click Next.

12. Files copy.

13. In the Hardware Update Wizard dialog box, click Finish.


go to Device Manager
right click My Computer > Properties > Hardware tab > Device Manager

right click yellow flagged multimedia audio / select Update
then follow instructions from Step 7 onwards

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[Zambizi9]

Help with no sound please.
Ran Belarc advisor and got this info
Windows XP Professional Service Pack 2 (build 2600)
Main Circuit Board b
1.60 gigahertz AMD Sempron
64 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. K8V-MX
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 0204 10/14/2005
Found a serial number - RBC 06225

Hope this helps, Let me know if you need more

[bookworm]

Originally Posted by Zambizi9

Help with no sound please.
Ran Belarc advisor and got this info
Windows XP Professional Service Pack 2 (build 2600)
Main Circuit Board b
1.60 gigahertz AMD Sempron
64 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. K8V-MX
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 0204 10/14/2005
Found a serial number - RBC 06225

Hope this helps, Let me know if you need more

audio driver here at Asus http://support.asus.com.tw/download/...Language=en-us

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[Kimistry]

Thank you so much for your help, bookworm. I'm eternally grateful to you. (no exaggeration)

[TylerK]

Originally Posted by bookworm

audio driver here at IBM http://www-947.ibm.com/systems/suppo...ix=Y&taskind=2

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

So... i went to the website you suggested, and it says download, but it just reloads and doesnt give me anything

any other suggestions?