Cannot prevent automatic dialup

[JanoII]

I have been trying to help a friend with a problem but am not having much luck. His computer, a Dell with Windows XP installed randomly dials its internet connection. This gets to be pretty irritating when you are in the middle of a telephone conversation and the confounded computer decides to dial-up. We have tried going to tools>internet options>connection and trying the three options: 1. Never dial a connection 2. Dial whenever a network connection is not present 3. Always dial my default connection. My Dell has option 3 checked and works just fine. We tried using option 3. on his computer and it worked for about four hours, then it started automatically dialling up once again. We also tried option 1, but without any success. Any ideas about what could be the problem? Could he have picked up a virus or a spyware (or something) that causes the problem? Many thanks for your ideas.

[bookworm]

Originally Posted by JanoII

I have been trying to help a friend with a problem but am not having much luck. His computer, a Dell with Windows XP installed randomly dials its internet connection. This gets to be pretty irritating when you are in the middle of a telephone conversation and the confounded computer decides to dial-up. We have tried going to tools>internet options>connection and trying the three options: 1. Never dial a connection 2. Dial whenever a network connection is not present 3. Always dial my default connection. My Dell has option 3 checked and works just fine. We tried using option 3. on his computer and it worked for about four hours, then it started automatically dialling up once again. We also tried option 1, but without any success. Any ideas about what could be the problem? Could he have picked up a virus or a spyware (or something) that causes the problem? Many thanks for your ideas.

I would check that he has no virus or spyare on the comp, it could be a dialler, go here to get free online virus check http://housecall.trendmicro.com/

then get these free programes, download, install and update immediatley
http://www.lavasoftusa.com/software/adaware/
http://www.safer-networking.org/en/index.html
get this Spyware monitoring tool
http://www.javacoolsoftware.com/spywareblaster.html
then get this free firewall
http://www.simtel.net/product.downlo...s.php?id=53687

Hope this helps

[JanoII]

Originally Posted by bookworm

I would check that he has no virus or spyare on the comp, it could be a dialler, go here to get free online virus check http://housecall.trendmicro.com/

then get these free programes, download, install and update immediatley
http://www.lavasoftusa.com/software/adaware/
http://www.safer-networking.org/en/index.html
get this Spyware monitoring tool
http://www.javacoolsoftware.com/spywareblaster.html
then get this free firewall
http://www.simtel.net/product.downlo...s.php?id=53687

Hope this helps

Thanks for the very fast response. I am passing this on via email. If something works, I'll let you know.

[Marmaduke]

Originally Posted by JanoII

I have been trying to help a friend with a problem but am not having much luck. His computer, a Dell with Windows XP installed randomly dials its internet connection. This gets to be pretty irritating when you are in the middle of a telephone conversation and the confounded computer decides to dial-up. We have tried going to tools>internet options>connection and trying the three options: 1. Never dial a connection 2. Dial whenever a network connection is not present 3. Always dial my default connection. My Dell has option 3 checked and works just fine. We tried using option 3. on his computer and it worked for about four hours, then it started automatically dialling up once again. We also tried option 1, but without any success. Any ideas about what could be the problem? Could he have picked up a virus or a spyware (or something) that causes the problem? Many thanks for your ideas.

Any chance he's running Norton Anti-virus?? My sons computer had Norton and was always dialing in the middle of something, games, homework, whatever. I found that Norton Anti-virus was the cause. They have it listed on their website somewhere in their faq section. I had to change a setting in internet explorer to get it to stop dialing all the time. Sorry to be vague, its been a few years since I had this problem.