No Sound

mitchell43 · #1 11-30-2005, 06:11 AM

I know that there is already a thread on this, i've read it tried the advice that seems applicanle but have got no where fast. Im getting the standard "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly." message. Using the sound and audio device profile all of the options are greyed out/unavialble. Also my device hardware box is completely blank.

All this happened after my computer crashed last night and on re-booting I had to register my Windows XP software activation. I did try using my system restore to before the problem but no luck.

Everything else is working fine.

Thank you in advance.

mitchell43 · #2 11-30-2005, 06:12 AM

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) American Megatrends Inc. P4S61 1.0
Processor a Main Circuit Board b
2.00 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: P4S61 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. P2.50 10/29/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
2.99 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-240B [CD-ROM drive]
SAMSUNG DVD-ROM SD-616T [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800AB-00CBA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMAA51602827, rev 04.07B04, SMART Status: Healthy 256 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 2.99 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 18/11/2004 23:56:30 (admin)
Mitchell Stirling 30/11/2005 11:36:31 (admin)
local system accounts
Guest 19/11/2004 22:28:42
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

EPSON Stylus C42 Series on USB001
HP DeskJet 850C on LPT1:
Controllers Display
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
SiS PCI IDE Controller NVIDIA GeForce4 MX 440 [Display adapter] (2x)
Bus Adapters Multimedia
None detected C-Media AC97 Audio Device
Communications Other Devices
Conexant SoftK56 Modem(M)
Conexant SoftK56 Modem(M) #2

Belkin 54Mbps Wireless USB Network Adapter
primary Auto IP Address: 192.168.1.11 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:30:BD:AF:21:A1
Belkin 54Mbps Wireless USB Network Adapter #2
Belkin 54Mbps Wireless USB Network Adapter #2 - Packet Scheduler Miniport
Belkin 54Mbps Wireless USB Network Adapter #3
Belkin 54Mbps Wireless USB Network Adapter #4
Belkin 54Mbps Wireless USB Network Adapter #4 - Packet Scheduler Miniport
Belkin 54Mbps Wireless USB Network Adapter - Packet Scheduler Miniport
Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport

Networking Dns Server: 192.168.1.1
USB Human Interface Device [Joystick] (2x)
Logitech USB First/Pilot Mouse+
Microsoft USB Wheel Mouse Optical (5x)
Intel PCI to USB Enhanced Host Controller
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller
USB 2.0 Root Hub (2x)
USB Root Hub (5x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
No details available

Software Licenses [Back to Top]

Belarc - Advisor 05fc335e
MGI - PhotoSuiteIII 5031-00016022
Microsoft - AutoRoute 2001 52575-OEM-0000007-00000
Microsoft - Internet Explorer 55277-OEM-0044463-00645 (Key: QR988-BBBP4-DK4T8-VC928-W6GYQ)e
Microsoft - MediaPlayer 69808-809-9877551-04925
Microsoft - Money 69282-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - WebFldrs XP 12345-111-1111111-95817
Microsoft - Windows XP Home Edition 55277-OEM-0044463-00645 (Key: QR988-BBBP4-DK4T8-VC928-W6GYQ)e
Microsoft - Works 7.0 69298-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Reader Version 5.0.5.0 *
Alexander Roshal - WinRAR archiver Version 3.51.0.0 *
America Online Version 6, 0, 0, 6 *
America Online Version 7, 0, 0, 2 *
America Online, Inc. Sinf Application Version 6.02.000 *
America Online, Inc. Sinf Application Version 7.00.000 *
An avi bitrate calculator. *
Apple Computer, Inc. - QuickTime QuickTime 6.4 *
Apple Computer, Inc. - QuickTime QuickTime 6.5.2 *
Avance Sound Manager Version 5.0 *
Azureus *
Banner Blue Software Incorporated - Microsoft Organization Chart Version 2,0,0,1016 *
BBC Ticker Version 1, 0, 1, 7 *
Belarc, Inc. - Advisor Version 7.0t *
Belkin 54Mbps Wireless USB Network Service *
Boots Module Version 1, 0, 1, 26 *
Borland Database Engine *
Borland Database Explorer Version 6.0 *
Borland Software Corporation - Enterprise Version 6.0 *
Borland Software Corporation - Register Version 6.0 *
Borland Software Corporation - SQL Monitor Version 6.0 *
Borland XMLMAPPER Version 6.0 *
Change the FourCC of your avi files. *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CompuServe Version 6.02.000 *
Computer Associates Antivirus Version 11.0.6.7 *
Computer Associates International, Inc. - UnVet32 Version 1.0.0.1 *
Computer Associates International, Inc. - Update Antivirus Application Version 2.1.0.2 *
Computer Associates Licensing and Registration Version 3, 0, 0, 5 *
Creative Assembly - Medieval Total War Version 1, 0, 0, 0 *
Creative Manual Linker Version 1, 0, 0, 1 *
Creative MediaSource Version 1.0.0.0 *
Creative Product Registration Version 2.3.11.0 *
Creative Service for CDROM Access Version 1.0.0.0 *
Creative Technology Ltd - Audio Converter Version 1.0.0.0 *
Cricket2 Application Version 1, 0, 0, 1 *
CyberLink Corp. - PowerDVD Version 4.00.1404 *
e-soft - Audio Edit Version 3.06 *
GSpot Codec Information Appliance Version 2, 2, 1, 4 *
ICL - Launcher Version 5, 0, 0, 6 *
Inno Setup Version 51.15.0.0 *
InterActual Technologies, Inc. - iPlayer Version 2.02.07.0713 *
Jordan Russell - Inno Setup Uninstaller Version 51.9.0.0 *
Lavasoft Ad-Aware SE VI.Second Edition *
Lavasoft Sweden - Ad-Aware SE Version 3.2 *
LimeWire Version 1, 0, 0, 2 *
MGI Software Corp. - PhotoSuite III Version 3.0.0.1461 *
MGI Software Corp. MGIUninstall Version 3.0.0.560 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft AutoRoute 2001 Version 08.00.15.1001 *
Microsoft Corporation - Clip Gallery 3.0 for Windows Version 3.0 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - MSN Messenger Version 7.0.0813 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 * Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.3 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Excel Version 8.0 *
Microsoft Map Version 8.00.00.01203 *
Microsoft Money Version 11.00.0716 *
Microsoft Office Binder Version 8.0.3501 *
Microsoft Office Version 8.0 *
Microsoft PowerPoint for Windows Version 8.0 *
Microsoft(R) MSN (R) Communications System Version 6.10.0016.1624 *
Microsoft(R) Windows Media Player Version 10.00.00.3646 *
Microsoft® Access Version 8.0.3512 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.0 *
Microsoft® Word for Windows® 97 Version 8.0 *
Microsoft® Works 7.0 Version 7.02.0628.0 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
mIRC Version 6.16 *
Mozilla - Firefox Version 1.7.12: 2005091517 *
Napster Version 3, 0, 3, 4 *
NVIDIA Driver Helper Service, Version 30.30 Version 6.13.10.3030 *
OGMCalc Application Version 0, 2, 0, 1 *
Patchou - Messenger Plus! 3 Version 3, 61, 0, 145 *
piolch Module Version 1, 0, 0, 1 *
PIXELA ImageMixer Version 1.5.0.0 *
Plus soap clock free *
Prime Minister Forever - British Version Demo *
RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3018 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.857 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2400 *
Realtek Semiconductor Corp. - RtlRack Application Version 1.0 *
RecoverFromReboot Application Version 1, 0, 0, 1 *
Sega Enterprises Ltd. - SONIC 3D Version 1.00 *
SEIKO EPSON CORPORATION - EPSON Bidirectional Printer Version 1, 0, 0, 0 *
SEIKO EPSON CORPORATION - EPSON PhotoQuicker Version 3.22 *
SEIKO EPSON CORPORATION - EPSON Printer Driver Update Utility Version 5.00 *
SEIKO EPSON Corporation - EPSON Setting Utility for Monitoring Printer Version 1.10.00 *
Set / Get WPA data to / from system Version 1, 0, 0, 3 *
Skinkers Version 1.0.0.0 *
Spool *
Sports Interactive Ltd Version 1, 0, 0, 0 *
StatsReader Version 2, 1, 0, 0 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 1 Version 1.5.0.10 *
Sunwisersoft Info., Inc. - Digimax Viewer Application Version 1, 0, 0, 1 *
System Diagnostic *
UI4 Application Version 1, 0, 0, 1 *
UpdateIPR.exe *
vidccleaner Application Version 1, 0, 0, 1 *
WackGet *
wecoo - converter Version 1.00 *
Wireless Monitor Application Version 1, 0, 2, 8 *
Xilisoft Audio Converter Version 2, 0, 16, 1212 *
Yahoo! Messenger Version 6,0,0,1788 *
YSIGet Version 0.99c *

mitchell43 · #3 11-30-2005, 06:16 AM

I also know I have a C-Media AC97 Audio Device and I've downloaded and run the install programme but it doesn't seem to have done anything.

bookworm · #4 11-30-2005, 07:35 PM

Quote:

Originally Posted by mitchell43

I also know I have a C-Media AC97 Audio Device and I've downloaded and run the install programme but it doesn't seem to have done anything.

Set a System Restore Point before installing the drivers just in case

Your board is an AsRock P4S61

Go here http://www.asrock.com/support/Download/dl_p4S61.htm

not sure where you got the C-Media driver, but this is the driver from the motherboard maker.

Just noticed you have a Win XP disc, try a System File Check Go to Run / type "sfc /scannow" ( without the quotes and note the space after sfc ) have your Win XP cd available in case sfc needs to repair or replace any files.

If this fails you can do a Repair Install of XP, you won't lose any files or data look here on how to http://www.michaelstevenstech.com/XPrepairinstall.htm

Do this first before installing any drivers .

Hope this helps

mitchell43 · #5 12-01-2005, 02:33 PM

I've downloaded the P4S61 Driver Audio (the 20.2 MB one form http://www.asrock.com/support/Download/dl_p4S61.htm) when i unpack the file and run set up it only ever gets as far as 94% before freezing. I've tried it 10 times now.

I've run sfc /scannow and when it gets to the end it just closes itself with no kind of mesage. is this right?

Thank you very much for your help so far though!

bookworm · #6 12-01-2005, 05:00 PM

Quote:

Originally Posted by mitchell43

I've downloaded the P4S61 Driver Audio (the 20.2 MB one form http://www.asrock.com/support/Download/dl_p4S61.htm) when i unpack the file and run set up it only ever gets as far as 94% before freezing. I've tried it 10 times now.

I've run sfc /scannow and when it gets to the end it just closes itself with no kind of mesage. is this right?

Thank you very much for your help so far though!

I think the way to go is a Repair Install of XP, the fact you have no drivers listed Under sound and hardware, points to no Win Drivers installed, also being unable to install the driver could mean the Win Installer is also not installed. sfc does just close when completed this is normal.

Hope this helps

mitchell43 · #7 12-05-2005, 11:27 AM

Quote:

Originally Posted by bookworm

I think the way to go is a Repair Install of XP, the fact you have no drivers listed Under sound and hardware, points to no Win Drivers installed, also being unable to install the driver could mean the Win Installer is also not installed. sfc does just close when completed this is normal.

Hope this helps

I've recently moved and I can't get hold of the CD for a while. Is there a solution, even a short term one that would I could do without it?

Spectrex · #8 12-05-2005, 12:43 PM

Quote:

Originally Posted by mitchell43

I've recently moved and I can't get hold of the CD for a while. Is there a solution, even a short term one that would I could do without it?

In the meantime, check the BIOS settings for the on-board sound. Make sure it's selected.

If performing a "repair" install of WinXP doesn't do it, the sound device hardware might have failed. I've seen this many times with C-Media on-board sound.