No Audio Device

[roxyhoney]

yes the model is 7253H i will also try to see in BIOS i have the manual

[steviej]

Hi, I'm an idiot. Last night I uninstalled some software on my computer, today I now have no sound...
I've already tried a system restore, but it didn't work at all, regardless of any previous date I selected (because I guess I made the mistake of doing a disc cleanup after I uninstalled the software?). I also downloaded the suggested Dell drivers just now, and that hasn't help either. I have tried to uninstall the 'yellow' hardware through device manager, and then re-install through add hardware recognizing the new hardware...pretty much all the suggestions that I've seen in the other threads.
So I downloaded belarc, my report is below. What should I do now to try to restore sound...? Any and all suggestions are Greatly appreciated. Thanks.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation OptiPlex GX260
System Service Tag: 939WK11 (support for this PC)
Chassis Serial Number: 939WK11
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Dell Computer Corp.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A06 04/28/2003
Drives Memory Modules c,d
41.10 Gigabytes Usable Hard Drive Capacity
19.59 Gigabytes Hard Drive Free Space

Generic DVD-ROM SCSI CdRom Device [CD-ROM drive]
HL-DT-ST CD-ROM GCR-8481B
3.5" format removeable media [Floppy drive]

IOMEGA ZIP 250 [Hard drive] -- drive 1
Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0, s/n E11GXXVE, rev NAR61590, SMART Status: Healthy 638 Megabytes Installed Memory

Slot 'DIMM_A' has 128 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 19.92 GB 4.56 GB free
d: (NTFS on drive 0) 21.18 GB 15.03 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 3/5/2004 2:18:01 AM (admin)
Sonja 10/21/2006 3:04:56 PM (admin)
Steve 6/14/2007 8:44:16 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Samsung S/M 955DF [Monitor] (17.7"vis, s/n H3LR224833, February 2001)
Bus Adapters Multimedia
D346PRT SCSI Controller
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 None detected
Communications Other Devices
SoftV90 Data Fax Modem


Intel(R) PRO/1000 MT Network Connection
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:06:5B:C0:54:92

Networking Dns Servers: 72.45.127.250
72.45.127.251
HID-compliant consumer control device (2x)
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wireless Mouse (IntelliPoint)
USB Root Hub (4x)
Virus Protection [Back to Top]
Symantec AntiVirus Corporate Edition Version 8.0.0.9374
Scan Engine Version 4.1.0.15
Virus Definitions Version 6/8/2007 Rev 20
Last Disk Scan on Tuesday, June 05, 2007 10:17:13 AM
Realtime File Scanning On

[bookworm]

Originally Posted by steviej

Hi, I'm an idiot. Last night I uninstalled some software on my computer, today I now have no sound...
I've already tried a system restore, but it didn't work at all, regardless of any previous date I selected (because I guess I made the mistake of doing a disc cleanup after I uninstalled the software?). I also downloaded the suggested Dell drivers just now, and that hasn't help either. I have tried to uninstall the 'yellow' hardware through device manager, and then re-install through add hardware recognizing the new hardware...pretty much all the suggestions that I've seen in the other threads.
So I downloaded belarc, my report is below. What should I do now to try to restore sound...? Any and all suggestions are Greatly appreciated. Thanks.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation OptiPlex GX260
System Service Tag: 939WK11 (support for this PC)
Chassis Serial Number: 939WK11
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Dell Computer Corp.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A06 04/28/2003
Drives Memory Modules c,d
41.10 Gigabytes Usable Hard Drive Capacity
19.59 Gigabytes Hard Drive Free Space

Generic DVD-ROM SCSI CdRom Device [CD-ROM drive]
HL-DT-ST CD-ROM GCR-8481B
3.5" format removeable media [Floppy drive]

IOMEGA ZIP 250 [Hard drive] -- drive 1
Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0, s/n E11GXXVE, rev NAR61590, SMART Status: Healthy 638 Megabytes Installed Memory

Slot 'DIMM_A' has 128 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 19.92 GB 4.56 GB free
d: (NTFS on drive 0) 21.18 GB 15.03 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 3/5/2004 2:18:01 AM (admin)
Sonja 10/21/2006 3:04:56 PM (admin)
Steve 6/14/2007 8:44:16 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Samsung S/M 955DF [Monitor] (17.7"vis, s/n H3LR224833, February 2001)
Bus Adapters Multimedia
D346PRT SCSI Controller
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 None detected
Communications Other Devices
SoftV90 Data Fax Modem


Intel(R) PRO/1000 MT Network Connection
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:06:5B:C0:54:92

Networking Dns Servers: 72.45.127.250
72.45.127.251
HID-compliant consumer control device (2x)
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wireless Mouse (IntelliPoint)
USB Root Hub (4x)
Virus Protection [Back to Top]
Symantec AntiVirus Corporate Edition Version 8.0.0.9374
Scan Engine Version 4.1.0.15
Virus Definitions Version 6/8/2007 Rev 20
Last Disk Scan on Tuesday, June 05, 2007 10:17:13 AM
Realtime File Scanning On

first install the Chipset driver http://support.euro.dell.com/support...7&fileid=48256

then the Audio
http://support.euro.dell.com/support...3&fileid=67126

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

[byteOsharks]

Hi, I am having trouble with the sound on my computer. Here is my computer's info:

Operating System:
Windows XP Home Edition Service Pack 2 (build 2600)

System Model:
Sony Corporation VGN-FE855E C3LNV9FR
System Serial Number: 28201233-3000623
Asset Tag: 00XF000000004219454c6c37793d
Chassis Serial Number: 28201233-3000623
Enclosure Type: Notebook

Processor:
1.67 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board:
Board: Sony Corporation VAIO
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies LTD R0200J3 02/05/2007

Drives:
113.21 Gigabytes Usable Hard Drive Capacity
75.33 Gigabytes Hard Drive Free Space

PIONEER DVD-RW DVR-K17 [CD-ROM drive]

FUJITSU MHW2120BH [Hard drive] (120.03 GB) -- drive 0

Memory Modules:
1016 Megabytes Installed Memory

Local Drive Volumes:
c: (NTFS on drive 0) 60.78 GB 34.11 GB free
f: (NTFS on drive 0) 52.43 GB 41.22 GB free

Network Drives:
None detected

Controllers:
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x)

Display:
Mobile Intel(R) 945GM Express Chipset Family [Display adapter] (2x)
MS_ [Monitor] (3x)

Bus Adapters:
Standard Enhanced PCI to USB Host Controller
Standard Universal PCI to USB Host Controller (4x)

Multimedia:
None detected

Communications:
1394 Net Adapter
Intel(R) PRO/100 VE Network Connection
Dhcp Server: none responded
Physical Address: 00:13:A9:87:28:8D
Intel(R) PRO/Wireless 3945ABG Network Connection
primary Auto IP Address: 192.168.1.107 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:192:96:4F:F2

Networking Dns Server: 172.16.0.1

Other Devices:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Sony Notebook Control Device
USB Video Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB Wheel Mouse
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub (5x)

Virus Protection:
Symantec AntiVirus Corporate Edition Version 10.0.14.4000
Scan Engine Version 71.2.0.12
Virus Definitions Version 6/14/2007 Rev 17
Last Disk Scan on Saturday, June 16, 2007 11:08:25 PM
Realtime File Scanning On
---------------------------------------
Please note: I have a dual boot with Windows Vista and Windows XP. the sound works on Vista, but not XP. The Sound playback menu is all grayed out, and the device is enabled under the Windows audio service menu. Under the Device Manager, the Mass Stoarage Controller and PCI Device both have yellow question marks before them. I've also tried to install some SATA drivers, but at startup, I get an error message saying: "Silicon Image RAID controllers are NOT detected in the system. Please make sure that all controllers are installed and configured correctly." I've searched the sony website and it only has drivers for Windows Vista. Please help me find compatible drivers for XP. Thank you.

[vams]

Please help me with the sound problem...when i tried to install the realtek high HD audio, it says that i need to install atleast service pack 1..but when i try to install it from microsoft update it says that my version of XP is not validated..pls help me regarding this...

Field Value
Computer
Operating System Microsoft Windows XP Professional
OS Service Pack -
DirectX 4.09.00.0902 (DirectX 9.0b)
Computer Name SAI
User Name Murali Krishna

Motherboard
CPU Type DualCore Intel Pentium D 805, 2666 MHz (20 x 133)
Motherboard Name Unknown (D102GGC2)
Motherboard Chipset ATI Radeon Xpress 200
System Memory 896 MB (DDR2-533 DDR SDRAM)
BIOS Type Intel (05/02/06)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display
Video Adapter ATI RADEON XPRESS 200 (256 MB)
Video Adapter ATI RADEON XPRESS 200 (256 MB)
3D Accelerator ATI Radeon Xpress 200 (RC410)
Monitor Plug and Play Monitor [NoDB] (HHALA39299)

Multimedia
Audio Adapter ATI SB450 - High Definition Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Floppy Drive Floppy disk drive
Disk Drive ST3802110A (74 GB, IDE)
Optical Drive TSSTcorp CD/DVDW SH-S182D
SMART Hard Disks Status OK

Partitions
C: (NTFS) 20002 MB (13244 MB free)
D: (NTFS) 20002 MB (11648 MB free)
E: (NTFS) 18002 MB (17587 MB free)
F: (NTFS) 18300 MB (6290 MB free)
Total Size 74.5 GB (47.6 GB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (10.14.106.190)

Peripherals
USB1 Controller ATI SB450 - USB Controller
USB1 Controller ATI SB450 - USB Controller
USB2 Controller ATI SB450 - USB 2.0 Controller

[steviej]

Originally Posted by bookworm

first install the Chipset driver http://support.euro.dell.com/support...7&fileid=48256

then the Audio
http://support.euro.dell.com/support...3&fileid=67126

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hi, thanks for your help!
i downloaded the first suggested driver, but couldn't download the audio driver. When I went to the page, it said I would be given 4 options for the download & to select 'open' and go from there...once I clicked on the install button, there weren't 4 options, only one, to 'save", which I did, then I got this error message - The InstallShield Engine (iKernel.exe) could not be installed.

What am I doing wrong? Any other suggestions for a way to secure this needed audio driver?

Thanks for any suggestions,
Steve

[bookworm]

Originally Posted by byteOsharks

Hi, I am having trouble with the sound on my computer. Here is my computer's info:

Operating System:
Windows XP Home Edition Service Pack 2 (build 2600)

System Model:
Sony Corporation VGN-FE855E C3LNV9FR
System Serial Number: 28201233-3000623
Asset Tag: 00XF000000004219454c6c37793d
Chassis Serial Number: 28201233-3000623
Enclosure Type: Notebook

Processor:
1.67 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Main Circuit Board:
Board: Sony Corporation VAIO
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies LTD R0200J3 02/05/2007

Drives:
113.21 Gigabytes Usable Hard Drive Capacity
75.33 Gigabytes Hard Drive Free Space

PIONEER DVD-RW DVR-K17 [CD-ROM drive]

FUJITSU MHW2120BH [Hard drive] (120.03 GB) -- drive 0

Memory Modules:
1016 Megabytes Installed Memory

Local Drive Volumes:
c: (NTFS on drive 0) 60.78 GB 34.11 GB free
f: (NTFS on drive 0) 52.43 GB 41.22 GB free

Network Drives:
None detected

Controllers:
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x)

Display:
Mobile Intel(R) 945GM Express Chipset Family [Display adapter] (2x)
MS_ [Monitor] (3x)

Bus Adapters:
Standard Enhanced PCI to USB Host Controller
Standard Universal PCI to USB Host Controller (4x)

Multimedia:
None detected

Communications:
1394 Net Adapter
Intel(R) PRO/100 VE Network Connection
Dhcp Server: none responded
Physical Address: 00:13:A9:87:28:8D
Intel(R) PRO/Wireless 3945ABG Network Connection
primary Auto IP Address: 192.168.1.107 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:192:96:4F:F2

Networking Dns Server: 172.16.0.1

Other Devices:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Sony Notebook Control Device
USB Video Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB Wheel Mouse
PS/2 Compatible Mouse
USB Composite Device
USB Root Hub (5x)

Virus Protection:
Symantec AntiVirus Corporate Edition Version 10.0.14.4000
Scan Engine Version 71.2.0.12
Virus Definitions Version 6/14/2007 Rev 17
Last Disk Scan on Saturday, June 16, 2007 11:08:25 PM
Realtime File Scanning On
---------------------------------------
Please note: I have a dual boot with Windows Vista and Windows XP. the sound works on Vista, but not XP. The Sound playback menu is all grayed out, and the device is enabled under the Windows audio service menu. Under the Device Manager, the Mass Stoarage Controller and PCI Device both have yellow question marks before them. I've also tried to install some SATA drivers, but at startup, I get an error message saying: "Silicon Image RAID controllers are NOT detected in the system. Please make sure that all controllers are installed and configured correctly." I've searched the sony website and it only has drivers for Windows Vista. Please help me find compatible drivers for XP. Thank you.

I'm not familiar with dual boot, and this seems a common problem with Vista , have a word here, you will need to know the chipset of your comp, Everest will give more information http://www.softpedia.com/get/System/...-Edition.shtml
copy and paste the Computer / Summary section

then post hre in Sound issues, a new site but good comp knowledge http://www.overclockeddoc.com/Forum/index.php

[bookworm]

Originally Posted by steviej

Hi, thanks for your help!
i downloaded the first suggested driver, but couldn't download the audio driver. When I went to the page, it said I would be given 4 options for the download & to select 'open' and go from there...once I clicked on the install button, there weren't 4 options, only one, to 'save", which I did, then I got this error message - The InstallShield Engine (iKernel.exe) could not be installed.

What am I doing wrong? Any other suggestions for a way to secure this needed audio driver?

Thanks for any suggestions,
Steve

Try this way use the If no Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

[roxyhoney]

YESSS I FIXED ITTT!! THankyou so much Barbara it was turned off in BIOS, i turned it back on and then dled the driver from the link you gave me. You are a genius!!!!! <3

[steviej]

Originally Posted by bookworm

Try this way use the If no Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

where do I find the '"Sound, video and game controllers"

[bookworm]

Originally Posted by steviej

where do I find the '"Sound, video and game controllers"

Right click My Computer / Properties / Hardware tab / Device Manager / scroll down to Sound,video and game controllers

[byteOsharks]

Originally Posted by bookworm

I'm not familiar with dual boot, and this seems a common problem with Vista , have a word here, you will need to know the chipset of your comp, Everest will give more information http://www.softpedia.com/get/System/...-Edition.shtml
copy and paste the Computer / Summary section

then post hre in Sound issues, a new site but good comp knowledge http://www.overclockeddoc.com/Forum/index.php

It says that I have an Intel 82801GBM ICH7-M - High Definition Audio Controller.

Also, while running the program, it said that my chipset on my motherboard was incorrect. I have a Intel Calistoga i945GM/PM and I guess I downloaded a different version. I'll try downloading the correct chipset first.

[bookworm]

Originally Posted by byteOsharks

It says that I have an Intel 82801GBM ICH7-M - High Definition Audio Controller.

Also, while running the program, it said that my chipset on my motherboard was incorrect. I have a Intel Calistoga i945GM/PM and I guess I downloaded a different version. I'll try downloading the correct chipset first.

Get it from Intel here it's No:3 http://downloadcenter.intel.com/filt...4&submit=Go%21

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

[bookworm]

Originally Posted by roxyhoney

YESSS I FIXED ITTT!! THankyou so much Barbara it was turned off in BIOS, i turned it back on and then dled the driver from the link you gave me. You are a genius!!!!! <3

Great, this seems to be a common fault with the SiS boards, happy listening

[steviej]

WhooHoo! It works! Thanks so much Barbara/Bookworm!!

Thank You Thank You Thank You !!!!!!!!!!!!!!