Multimedia Audio Controller Problem

[Rosanna]

Hello. A few days ago, I decided to run Disc Cleanup on my computer. I chose other options, and decided to uninstall some Windows Componets to free up a bit more space. I checked Msn Explorer and Games, and the proceeded to uninstall them. After they were uninstalled, I noticed that my volume icon was gone. The next morning, I went to add/remove programs, and accidentally uninstalled Realtek AC'97. I've tried to install over and over again, but it won't work.

Bookworm tried to help me, but nothing worked. I tried to install Realtek AC'97 from the device manager, but everytime I do, it crashes my computer and I get the blue screen when my PC restarts. I tried to click continue windows normally, but that makes it go back to the blue screen. I have to click last safe log on, that's the only way my computer will work.

When I go to my control panel, and try to get the volume icon on my tray, everything is greyed out and I can't click anything. The same goes for the other tabs. It says that I don't have the drivers installed. I have a few screencaps that I'll post in a few moments as well.

Is there a way to manurally place the Realtek AC'97 files in the correct system folders? I think that's the only way they'll be able to be put there without my computer crashing.

Here are the screencaps I took.




And that's the same for the sound, audio and voice tabs.



If all else fails, I'm going to have to bring my computer to a professional. I really don't want to have to reinstall Windows XP, because I need all my files. Would there be a way for a professional to fix my sound without it having to come to that? Of course, if someone here can help me, I won't have to go to a professional at all. *crosses fingers*

Oh, and here is my system information.

Computer Profile Summary
Computer Name: Rosanna-96fpe5i (in MSHOME)
Profile Date: Monday, January 30, 2006 1:07:21 PM
Advisor Version: 7.0t
Windows Logon: Owner


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) HP Pavilion 04 P8633A-ABA 532w 20000TG101IMPER
System Serial Number: KR22500723 NA700
Enclosure Type: Other
Processor a Main Circuit Board b
1.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: Intel Corporation NBGV - Northwood/Brookdale-G Validation Board
BIOS: Phoenix Technologies 3.24 10/14/2003
Drives Memory Modules c,d
40.01 Gigabytes Usable Hard Drive Capacity
21.13 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-232B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST340810A [Hard drive] (40.02 GB) -- drive 0, s/n 5FB4VZ5A, rev 3.39, SMART Status: Healthy 120 Megabytes Installed Memory

Slot 'J5G3' has 128 MB
Slot 'J5G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.01 GB 21.13 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 1/30/2006 12:24:06 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
HP MX70 [Monitor] (15.7"vis, s/n THTEW68464, June 2002)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD Multimedia Audio Controller
Communications Other Devices
Agere Win Modem


Realtek RTL8139 Family PCI Fast Ethernet NIC
primary APIPA Address: 169.254.169.93 / 16
Physical Address: 00:40:2B:27:F0:17
WAN (PPP/SLIP) Interface
IP Address: 71.124.147.175 / 32
Gateway: 71.124.147.175
Physical Address: 00:53:45:00:00:00

Networking Dns Servers: 71.243.0.12
68.237.161.12
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
Norton AntiVirus Version 9.05
Virus Definitions Version 1/25/2006 Rev 7
Last Disk Scan on Friday, December 09, 2005 10:25:39 PM
Realtime File Scanning On

[Rambo125]

i suggest you put the files you want to keep onto a cd-r or floppy and reinstall your computer to it's original factory settings

[bookworm]

If you have a Win CD try a repair install, you wont lose any data or settings go here on how to http://www.michaelstevenstech.com/XPrepairinstall.htm

it does look like a clean install but it isn't, backup any datea you need to keep.

Hope this helps

[Rikuyo]

Is there any other solution for this problem?I have the exact same problem

[Rikuyo]

I do not know much about cpu's so help?

[silver0307]

Dear Rosanna,
My PC has some problem as yours!
I was wondering if you can help me (if you have the answers)?

Have a wonderful day

Regards,
Silver0307

[comp_clueless]

hi can some1 plz help me i hav the same problem...i am gettin NO SOUND AT ALL ..i just reformated my comp nd in the part were its add hardware multimedia audio controller, Universal serial Bus & Video Controller hav all got teh yellow question mark thing and i dont know wat to do i really need help i have an icom computer nd windows xp pro,....nd i read a couple of the advice things nd they talk about a sound card nd i dont know what a sound card is im completly computer cluless


HELP PLZZZZZZZZZ!!!!

[Bangali-Soulja]

Hi I re-installed xp on my computer and now my sound dont work. I can hear my speakers making a buzzing sound but when i right click my computer and go to properties, is says that there is no audio device found. If i go to hardware manager, under other drivers, it says mutimedia audio controller with a yellow big question mark and a small exclamation mark. PLEASE HELP!

[soundmaxhelp]

i have custom made pc and i deleted soundmax somehow and i looked at audio controller and it has a ? yellow and i tried to to other stuff but my speakers didn't work

[bby.k]

Hi I acdentally deleted the sound from my computer and I see that you can help with that so please help me =)

[bookworm]

Originally Posted by soundmaxhelp

i have custom made pc and i deleted soundmax somehow and i looked at audio controller and it has a ? yellow and i tried to to other stuff but my speakers didn't work

Get Belarc, copy and paste the report, but omit the Software License and Win Update section
http://www.belarc.com/free_download.html

[bookworm]

Originally Posted by comp_clueless

hi can some1 plz help me i hav the same problem...i am gettin NO SOUND AT ALL ..i just reformated my comp nd in the part were its add hardware multimedia audio controller, Universal serial Bus & Video Controller hav all got teh yellow question mark thing and i dont know wat to do i really need help i have an icom computer nd windows xp pro,....nd i read a couple of the advice things nd they talk about a sound card nd i dont know what a sound card is im completly computer cluless


HELP PLZZZZZZZZZ!!!!

Get Belarc, copy and paste the report, but omit the Software License and Win Update section
http://www.belarc.com/free_download.html

[bookworm]

Originally Posted by bby.k

Hi I acdentally deleted the sound from my computer and I see that you can help with that so please help me =)

need more info Get Belarc, copy and paste the report, but omit the Software License and Win Update section
http://www.belarc.com/free_download.html

[redzdragon]

I reformatted my computer and after that i found out that my speaker is not working anymore,i tried out a lot of drivers but it just cant work.There is a yellow flag next to multimedia controller in my device manager.What should i do?Here is my computer's information.

Computer Profile Summary
Computer Name: Juncon-e3d7e90a (in WORKGROUP)
Profile Date: Tuesday, September 09, 2008 9:54:32 PM
Advisor Version: 7.2x
Windows Logon: Chin

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) MSI MS-6712 1.0
Processor a Main Circuit Board b
1.50 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: MSI MS-6712 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. Version 07.00T 04/02/01
Drives Memory Modules c,d
290.06 Gigabytes Usable Hard Drive Capacity
230.51 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8527B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3250620A [Hard drive] (250.06 GB) -- drive 0, s/n 6QE0N2DG, rev 3.AAE, SMART Status: Healthy
WDC WD400JB-00JJA0 [Hard drive] (40.02 GB) -- drive 1, s/n WD-WMAMA1026637, rev 05.01C05, SMART Failure 512 Megabytes Installed Memory

Slot '0' is Empty
Slot '1' has 512 MB
Slot '2' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 125.83 GB 88.18 GB free
d: (NTFS on drive 1) 16.94 GB 8.60 GB free
e: (NTFS on drive 0) 124.22 GB 115.58 GB free
f: (NTFS on drive 1) 23.06 GB 18.15 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Chin 9/9/2008 6:49:59 AM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP PSC 1400 series on USB001
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller WinFast A340(NVIDIA) [Display adapter]
BenQ FP94VW [Monitor] (18.6"vis, s/n Z5719231SL0, May 2007)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:30:4F:21:49:8B

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)
Virus Protection [Back to Top]
AVG Anti-Virus Free Version 8.0
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/10/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q928365 - Critical
Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
no verification data SP2 (SP2)
Windows Media Format 11 SDK
no verification data KB929399
SP0
passed verification KB929399 on 7/7/2008
Windows Media Player 11
no verification data KB936782_WMP11
no verification data KB939683
SP0
failed verification KB939683 on 7/7/2008 Reinstall!
SP2
failed verification KB936782_WMP11 on 7/7/2008 Reinstall!
Windows Media Player 6.4
no verification data KB925398_WMP64
SP0
passed verification KB925398_WMP64 on 6/20/2008
Windows Media Player 9
no verification data KB936782_WMP9
SP2
passed verification KB936782_WMP9 on 6/20/2008
Windows Media Player
SP0
passed verification KB911564 on 6/20/2008
Windows XP
no verification data KB941569
SP0
passed verification KB941569 on 6/20/2008
SP10
passed verification MSCOMPPACKV1 on 7/6/2008 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP3
passed verification KB873339 on 6/20/2008
passed verification KB885835 on 6/20/2008
passed verification KB885836 on 6/20/2008
passed verification KB886185 on 6/20/2008
passed verification KB887472 on 6/20/2008
passed verification KB888302 on 6/20/2008
passed verification KB890046 on 6/20/2008
passed verification KB890859 on 6/20/2008
passed verification KB891781 on 6/20/2008
passed verification KB893756 on 6/20/2008
passed verification KB893803V2 on 6/20/2008
passed verification KB894391 on 6/20/2008
passed verification KB896358 on 6/20/2008
passed verification KB896423 on 6/20/2008
passed verification KB896428 on 6/20/2008
passed verification KB898461 on 6/20/2008
passed verification KB899587 on 6/20/2008
passed verification KB899591 on 6/20/2008
passed verification KB900485 on 7/9/2008
passed verification KB900725 on 6/20/2008
passed verification KB901017 on 6/20/2008
passed verification KB901190 on 6/28/2008
passed verification KB901214 on 6/20/2008
passed verification KB902400 on 6/20/2008
passed verification KB905414 on 6/20/2008
passed verification KB905749 on 6/20/2008
passed verification KB908519 on 6/20/2008
passed verification KB908531 on 6/20/2008
passed verification KB910437 on 6/20/2008
passed verification KB911280 on 6/20/2008
passed verification KB911562 on 6/20/2008
passed verification KB911927 on 6/20/2008
passed verification KB913580 on 6/20/2008
passed verification KB914388 on 6/20/2008
passed verification KB914389 on 6/20/2008
passed verification KB916595 on 6/20/2008
passed verification KB918118 on 6/20/2008

Windows XP
SP3 (continued)
passed verification KB918439 on 6/20/2008
passed verification KB920213 on 6/20/2008
passed verification KB920670 on 6/20/2008
passed verification KB920683 on 6/20/2008
passed verification KB920685 on 6/20/2008
passed verification KB920872 on 7/9/2008
passed verification KB922582 on 6/20/2008
passed verification KB922819 on 6/20/2008
passed verification KB923191 on 6/20/2008
passed verification KB923414 on 6/20/2008
passed verification KB923980 on 6/20/2008
passed verification KB924270 on 6/20/2008
passed verification KB924496 on 6/20/2008
passed verification KB924667 on 6/20/2008
passed verification KB925902 on 6/20/2008
passed verification KB926239 on 7/6/2008
passed verification KB926255 on 6/20/2008
passed verification KB926436 on 6/20/2008
passed verification KB927779 on 6/20/2008
passed verification KB927802 on 6/20/2008
passed verification KB927891 on 6/21/2008
passed verification KB928255 on 6/20/2008
passed verification KB928843 on 6/20/2008
passed verification KB929123 on 6/20/2008
passed verification KB930178 on 6/20/2008
passed verification KB930916 on 6/20/2008
passed verification KB931261 on 6/20/2008
passed verification KB931784 on 6/20/2008
passed verification KB932168 on 6/20/2008
passed verification KB933729 on 6/20/2008
passed verification KB935839 on 6/20/2008
passed verification KB935840 on 6/20/2008
passed verification KB937894 on 6/20/2008
passed verification KB938127 on 6/20/2008
passed verification KB938828 on 6/20/2008
passed verification KB941202 on 6/20/2008
passed verification KB941644 on 6/20/2008
passed verification KB941693 on 6/20/2008
passed verification KB943055 on 6/20/2008
passed verification KB943460 on 6/20/2008
passed verification KB943485 on 6/20/2008
passed verification KB944338 on 6/20/2008
passed verification KB944653 on 6/20/2008
passed verification KB945553 on 6/20/2008
passed verification KB946026 on 6/20/2008
passed verification KB948590 on 6/20/2008
passed verification KB950749 on 6/20/2008
SP4
passed verification KB942763 on 6/20/2008
passed verification KB946648 on 8/14/2008
passed verification KB950759 on 6/20/2008
no verification data KB950760 on 6/20/2008
passed verification KB950762 on 6/20/2008
passed verification KB950974 on 8/14/2008
passed verification KB951066 on 8/14/2008
passed verification KB951072-V2 on 8/14/2008
passed verification KB951376-V2 on 6/20/2008
passed verification KB951698 on 6/20/2008
passed verification KB951748 on 7/9/2008
passed verification KB952287 on 8/14/2008
passed verification KB952954 on 8/14/2008
passed verification KB953838 on 8/14/2008
no verification data KB953839 on 8/14/2008

[bookworm]

[quote=redzdragon]I reformatted my computer and after that i found out that my speaker is not working anymore,i tried out a lot of drivers but it just cant work.There is a yellow flag next to multimedia controller in my device manager.What should i do?Here is my computer's information.

Computer Profile Summary
Computer Name: Juncon-e3d7e90a (in WORKGROUP)
Profile Date: Tuesday, September 09, 2008 9:54:32 PM
Advisor Version: 7.2x
Windows Logon: Chin

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) MSI MS-6712 1.0
Processor a Main Circuit Board b
1.50 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: MSI MS-6712 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. Version 07.00T 04/02/01
Drives Memory Modules c,d
290.06 Gigabytes Usable Hard Drive Capacity
230.51 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8527B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3250620A [Hard drive] (250.06 GB) -- drive 0, s/n 6QE0N2DG, rev 3.AAE, SMART Status: Healthy
WDC WD400JB-00JJA0 [Hard drive] (40.02 GB) -- drive 1, s/n WD-WMAMA1026637, rev 05.01C05, SMART Failure 512 Megabytes Installed Memory

Slot '0' is Empty
Slot '1' has 512 MB
Slot '2' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 125.83 GB 88.18 GB free
d: (NTFS on drive 1) 16.94 GB 8.60 GB free
e: (NTFS on drive 0) 124.22 GB 115.58 GB free
f: (NTFS on drive 1) 23.06 GB 18.15 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Chin 9/9/2008 6:49:59 AM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP PSC 1400 series on USB001
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller WinFast A340(NVIDIA) [Display adapter]
BenQ FP94VW [Monitor] (18.6"vis, s/n Z5719231SL0, May 2007)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


Realtek RTL8139 Family PCI Fast Ethernet NIC

your MSI MS-6712 has Realtek AC'97 audio go here
http://www.realtek.com.tw/downloads/...&Software=True

Click I Accept – wait for site to reload – click Next

Download the (Executable) file – save to desktop – double click downloaded file and follow installation instructions.

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions