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First, do yourself a favor and cancel AOL. There is nothing worse, and it makes itself virtually impossible to completely remove. If there is worse software out there, I've yet to see it. Don't get me started on their "service"...
Second, look at Device Manager and see if there's a conflict with your modem. If you can, plug a phone into the line and see if there really is a dial tone.
Next, try an experiment. Create another user and login under that. Does the problem still exist? Sometimes a profile becomes corrupted, and rather than trying to fix it, it's much easier to create another. Then copy and paste from the old one.
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