windows xp SP2 sound problem HELP!!!! using soundmax.

jamesL0109 · #1 08-28-2006, 07:30 PM

Help me please i am using windows xp sp2. recently my sound isn't working. i had recently installed a program called tuneup utilitys. that is when my sound went out. i tried to uninstall it but that didn't work either. I cant change the volume at all it is dull gray bar. On the sounds and audio devices there is only the default devices. there is nothing else to select. i don't know what to do. I am using an intel motherboard. PLEASE HELP!!!!!!!!!!!!

bookworm · #2 08-28-2006, 07:58 PM

[quote=jamesL0109]Help me please i am using windows xp sp2. recently my sound isn't working. i had recently installed a program called tuneup utilitys. that is when my sound went out. i tried to uninstall it but that didn't work either. I cant change the volume at all it is dull gray bar. On the sounds and audio devices there is only the default devices. there is nothing else to select. i don't know what to do. I am using an intel motherboard. PLEASE HELP!!!!!!!!!!!![/QUOTE

have you tried a System restore to before you installed that programe, there are usally at least 30 days of Restore Points listed.

Does Device manager show any problems, what make and model is your comp, get Everest http://www.softpedia.com/get/System/...-Edition.shtml
post report from My Computer/Summary should show motherboard and if sound drivers installed.

Hope this helps

jamesL0109 · #3 08-29-2006, 02:08 AM

EVEREST Home Edition © 2003-2005 Lavalys, Inc.

--------------------------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer PC865 (crawford home)
Generator Owner
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2006-08-29
Time 01:59

Summary

--------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PC865 (crawford home)
User Name Owner

Motherboard:
CPU Type Intel Pentium 4, 2800 MHz (14 x 200)
Motherboard Name Intel Rock Lake D865PERL (5 PCI, 1 AGP, 4 DIMM)
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type AMI (02/13/05)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5500 (128 MB)
3D Accelerator nVIDIA GeForce FX 5500
Monitor NEC LCD1712 [17" LCD] (42198565GA)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive IOMEGA ZIP 100
Disk Drive WDC WD800JB-00JJC0 (74 GB, IDE)
Optical Drive SONY CD-RW CRX225E (52x/24x/52x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76316 MB (49202 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.0.3)
Modem U.S. Robotics 56K Voice PCI

Peripherals:
Printer hp officejet g series fax
Printer hp officejet g series
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Generic USB Hub

DMI

--------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Intel Corp.
Version RL86510A.86A.0089.P21.0502132202
Release Date 02/13/2005
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Universal Unique ID D8572F8A-3DBB11D8-80AD00E0-18A327D7
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer Intel Corporation
Product D865PERL
Version AAC27646-210
Serial Number BTRL35313159

bookworm · #4 08-30-2006, 03:25 PM

Quote:

Originally Posted by jamesL0109

EVEREST Home Edition © 2003-2005 Lavalys, Inc.

--------------------------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer PC865 (crawford home)
Generator Owner
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2006-08-29
Time 01:59

Summary

--------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PC865 (crawford home)
User Name Owner

Motherboard:
CPU Type Intel Pentium 4, 2800 MHz (14 x 200)
Motherboard Name Intel Rock Lake D865PERL (5 PCI, 1 AGP, 4 DIMM)
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type AMI (02/13/05)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5500 (128 MB)
3D Accelerator nVIDIA GeForce FX 5500
Monitor NEC LCD1712 [17" LCD] (42198565GA)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive IOMEGA ZIP 100
Disk Drive WDC WD800JB-00JJC0 (74 GB, IDE)
Optical Drive SONY CD-RW CRX225E (52x/24x/52x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76316 MB (49202 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.0.3)
Modem U.S. Robotics 56K Voice PCI

Peripherals:
Printer hp officejet g series fax
Printer hp officejet g series
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Generic USB Hub

DMI

--------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Intel Corp.
Version RL86510A.86A.0089.P21.0502132202
Release Date 02/13/2005
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Universal Unique ID D8572F8A-3DBB11D8-80AD00E0-18A327D7
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer Intel Corporation
Product D865PERL
Version AAC27646-210
Serial Number BTRL35313159

Your board is an Intel D865PERL

Set a System Restore Point before installing just in case

Go here to Intel http://downloadfinder.intel.com/scri...4&submit=Go%21

your audio driver is No:5

Hope this helps

jamesL0109 · #5 09-02-2006, 07:05 PM

hey i did that but it didn't work either. It's driving me crazy. Please help me.

bookworm · #6 09-04-2006, 06:42 PM

Quote:

Originally Posted by jamesL0109

hey i did that but it didn't work either. It's driving me crazy. Please help me.

Set a System Restore Point just in case

Go back to Intel http://downloadfinder.intel.com/scri...4&submit=Go%21

install No:6 the INF: Intel(R) Chipset Software Installation Utility then RESTART your comp.

Then install the sound driver again

Hope this helps