Unable to change sound device.

[Pheq]

Ok, I've been dealing with sound issues for a while now ever since I built this computer. It has Realtek onboard AC97 audio, and after all the struggle with it turning off and coming back on at its own will I finally decided I would crack and buy a sound card... but of course my curiosity got the best of me and I managed to mess something up even more before I made the purchase.

I went into Device Manager and saw under Sound, video and game controllers something named "Microsoft WINMM WDM Audio Compatibility Driver" with a yellow '!' next to it. So naturally I disabled it thinking that it was conflicting with the AC97 driver and would solve my problems.

After choosing to disable it I found that not only had my sound continued to not work, but I was now unable to go to Control Panel > Sounds, speech and audio devices > Sounde and audio devices > Audio Tab and change my default audio device. Everything on all those tabs have been "greyed out" so I am unable to make any changes.

So I did the most logical thing and went back to the Device manager to reenable the Microsoft WINMM WDM Audio Compatibility Driver, yet suprisingly it was nowhere to be found on the list. I chose "show hidden devices" and it was nowhere to be found. I could not see it in safe mode either so I was worried that this might also prevent me from selecting my new sound card as a default device... and of course it did once I had bought the card and installed it properly.

I've downloaded every driver for the Motherboard, the Realtek Drivers, the SoundBlaster Audigy card that I bought and nothing has changed. I decided to do a system restore, but I had never actually made a system restore point before the date that I made that fatal change .

So I did a Start > Run > dxdiag and went to the sound tab. After clicking "Test Direct Sound" I got this error:
DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)


I then went to the music tab to do additional tests. There I have two options under "Test using this port:". The options are:
Microsoft Synthesizer
Sound Blaster Audigy

When I click "Test DirectMusic" for the Microsoft Synthesizer option I get the following results:
DirectMusic test results: Failure at step 6 (Activating the IDirectMusicPort): HRESULT = 0x88780078 (No driver)
And when I test it for Sound Blaster Audigy I hear the sounds just fine.

So I'm kind of stuck right now. Obviously my computer knows that the sound card is installed and its drivers working properly because dxdiag tests just fine through that port. I was also able to change a few programs to use the sound blaster audigy card as their default sound port and they worked just fine. But the problem is that the Microsoft Synthesizer is still set as the system's default port, and I am unable to change that because "Microsoft WINMM WDM Audio Compatibility Driver" has disappeared from the Device Manager list, and that Audio tab under the Sounds and Audio Device window is still "greyed out".

Also, I have changed my BIOS settings for the Realtek Audio to "Disabled" instead of Enabled or Auto, and at the moment I am otherwise unable to use the Recovery Console either from the disk or as a startup option because I get some critical error saying it cannot recognize my HD. Plus I have gone through the windows update page for every update possible.

So as you can see I'm running out of options here and any help with this would be much appreciated.

In case it helps I have some info from a "Belarc Advisor" program that I downloaded while reading through information about a similar problem. Here is my Main Circuit Board and Multimedia Information:

Board: 939Dual-SATA2 1.00
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. P2.30 09/25/2006

Sound Blaster Audigy
Standard Game Port

Let me know if there's any other information you need to help solve this problem.

Thanks in Advance.

[bookworm]

Originally Posted by Pheq

Ok, I've been dealing with sound issues for a while now ever since I built this computer. It has Realtek onboard AC97 audio, and after all the struggle with it turning off and coming back on at its own will I finally decided I would crack and buy a sound card... but of course my curiosity got the best of me and I managed to mess something up even more before I made the purchase.

I went into Device Manager and saw under Sound, video and game controllers something named "Microsoft WINMM WDM Audio Compatibility Driver" with a yellow '!' next to it. So naturally I disabled it thinking that it was conflicting with the AC97 driver and would solve my problems.

After choosing to disable it I found that not only had my sound continued to not work, but I was now unable to go to Control Panel > Sounds, speech and audio devices > Sounde and audio devices > Audio Tab and change my default audio device. Everything on all those tabs have been "greyed out" so I am unable to make any changes.

So I did the most logical thing and went back to the Device manager to reenable the Microsoft WINMM WDM Audio Compatibility Driver, yet suprisingly it was nowhere to be found on the list. I chose "show hidden devices" and it was nowhere to be found. I could not see it in safe mode either so I was worried that this might also prevent me from selecting my new sound card as a default device... and of course it did once I had bought the card and installed it properly.

I've downloaded every driver for the Motherboard, the Realtek Drivers, the SoundBlaster Audigy card that I bought and nothing has changed. I decided to do a system restore, but I had never actually made a system restore point before the date that I made that fatal change .

So I did a Start > Run > dxdiag and went to the sound tab. After clicking "Test Direct Sound" I got this error:
DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)


I then went to the music tab to do additional tests. There I have two options under "Test using this port:". The options are:
Microsoft Synthesizer
Sound Blaster Audigy

When I click "Test DirectMusic" for the Microsoft Synthesizer option I get the following results:
DirectMusic test results: Failure at step 6 (Activating the IDirectMusicPort): HRESULT = 0x88780078 (No driver)
And when I test it for Sound Blaster Audigy I hear the sounds just fine.

So I'm kind of stuck right now. Obviously my computer knows that the sound card is installed and its drivers working properly because dxdiag tests just fine through that port. I was also able to change a few programs to use the sound blaster audigy card as their default sound port and they worked just fine. But the problem is that the Microsoft Synthesizer is still set as the system's default port, and I am unable to change that because "Microsoft WINMM WDM Audio Compatibility Driver" has disappeared from the Device Manager list, and that Audio tab under the Sounds and Audio Device window is still "greyed out".

Also, I have changed my BIOS settings for the Realtek Audio to "Disabled" instead of Enabled or Auto, and at the moment I am otherwise unable to use the Recovery Console either from the disk or as a startup option because I get some critical error saying it cannot recognize my HD. Plus I have gone through the windows update page for every update possible.

So as you can see I'm running out of options here and any help with this would be much appreciated.

In case it helps I have some info from a "Belarc Advisor" program that I downloaded while reading through information about a similar problem. Here is my Main Circuit Board and Multimedia Information:

Board: 939Dual-SATA2 1.00
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. P2.30 09/25/2006

Sound Blaster Audigy
Standard Game Port

Let me know if there's any other information you need to help solve this problem.

Thanks in Advance.

You don't give the motherboard make and model, if you know it, then the first thing to do is update the chipset driver.

A System File Check will find problems with Win files Go to Run / type "sfc /scannow" ( without quotes and note space after sfc ) have the Win Cd available in case sfc needs to replace or repair any files.

Have a look at this for greyed out files
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic.

This could have been the problem with Realtek audio

Hope this helps

[Pheq]

Originally Posted by bookworm

You don't give the motherboard make and model, if you know it, then the first thing to do is update the chipset driver.

A System File Check will find problems with Win files Go to Run / type "sfc /scannow" ( without quotes and note space after sfc ) have the Win Cd available in case sfc needs to replace or repair any files.

Have a look at this for greyed out files
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic.

This could have been the problem with Realtek audio

Hope this helps

I tried the "sfc /scannow" and that didn't change anything. I also went into the Component Services and Windows Audio Service was set to Automatic. So now I'm trying to find the chipset driver for my motherboard.

Given this information perhaps you can point me in the right direction for the chipset driver:

[Mainboard]
Product: 939Dual-SATA2

[BIOS]
Version: P1.60
Vendor: American Megatrades Inc.
Release Date: 01/27/2006
ROM Size: 256 Bytes

[CPU]
Processor: AMD Athlon(tm) 64
Processor 3200+
Socket: CPUSocket
Current Speed: 2000 Mhz
External Clock: 200 Mhz

[bookworm]

Originally Posted by Pheq

I tried the "sfc /scannow" and that didn't change anything. I also went into the Component Services and Windows Audio Service was set to Automatic. So now I'm trying to find the chipset driver for my motherboard.

Given this information perhaps you can point me in the right direction for the chipset driver:

[Mainboard]
Product: 939Dual-SATA2

[BIOS]
Version: P1.60
Vendor: American Megatrades Inc.
Release Date: 01/27/2006
ROM Size: 256 Bytes

[CPU]
Processor: AMD Athlon(tm) 64
Processor 3200+
Socket: CPUSocket
Current Speed: 2000 Mhz
External Clock: 200 Mhz

The mainboard is not giveing the make and model, just the type, get Belarc and copy and pste the report ( the begining not the oftware Lisence section) see if it gives a clue http://www.belarc.com/free_download.html

Hope this helps

[Pheq]

Originally Posted by bookworm

The mainboard is not giveing the make and model, just the type, get Belarc and copy and pste the report ( the begining not the oftware Lisence section) see if it gives a clue http://www.belarc.com/free_download.html

Hope this helps

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

Processor
2.00 gigahertz AMD Athlon 64
128 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drives
160.03 Gigabytes Usable Hard Drive Capacity
102.57 Gigabytes Hard Drive Free Space

JLMS XJ-HD166S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD1600JS-60MHB1 [Hard drive] (160.04 GB) -- drive 0, s/n WD-WMANM2692087, rev 10.02E02, SMART Status: Healthy

System Model
No details available

Main Circuit Board
Board: 939Dual-SATA2 1.00
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. P2.30 09/25/2006

Memory Modules
1024 Megabytes Installed Memory

Slot '0' has 512 MB
Slot '1' has 512 MB
Slot '2' is Empty
Slot '3' is Empty

Local Drive Volumes
c: (NTFS on drive 0) 160.03 GB 102.57 GB free

Network Drives
None detected

Printers
None detected

Controllers
Standard floppy disk controller
ALi M5229 PCI Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Bus Adapters
ALi SATA/RAID Controller (M5289)
ALi PCI to USB Open Host Controller (3x)
Standard Enhanced PCI to USB Host Controller

Display
NVIDIA GeForce 7600 GT [Display adapter]
Gateway FPD1730 [Monitor] (17.1"vis, January 2003)

Multimedia
Sound Blaster Audigy
Standard Game Port

Other Devices
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Optical Mouse (IntelliPoint)
USB Root Hub (4x)

Virus Protection
Norton AntiVirus Version 11.02
Virus Definitions Version 8/10/2004 Rev 20
Last Disk Scan on Saturday, September 02, 2006 12:19:43 AM
Realtime File Scanning On

There's all the info from Belarc... hope this helps.

By the way thanks for all the help so far

[Pheq]

Ok, just assuming that wasn't enough I went back to newegg.com and checked my order history to pull up the MoBo and its manufactuer's site. Here's all the other information I got:

* Socket 939 for AMD Athlon™ 64FX / 64X2 / 64 processors
* ULi 1695 chipset (ULi M1695/ ULi M1567)

1. For Socket 939 AMD Athlon™ 64X2, Athlon 64FX and Athlon 64,
Sempron processors
2. Future CPU Port: Supports CPU upgrade from AMD K8 939-Pin CPU to AM2 940-Pin CPU through AM2 CPU Board (Optional)
3. FSB 1000 MHz (2.0GT/s), Dual Channel, DDR400
4. Hyper-Transport Technology, AMD Cool'n'Quiet Technology
5. Hybrid Booster - ASRock Safe Overclocking Technology
6. PCI Express x16 slot
7. PCI Express x1 slot
8. AGP slot
9. PCI E SATA2 controller on board, optimizing the support for SATA2 HDD
0. Serial ATA 1.5Gb/s, RAID 0,1,JBOD
11. 7.1channel Superior Quality Audio, 10/100 Ethernet LAN
12. ASRock 8CH I/O: 4 ready-to-use USB2.0 ports, 7.1channel audio jack



CPU
- Socket 939 for AMD Athlon™ 64FX / 64X2 / 64 processors
- FSB 1000 MHz (2.0GT/s)
- Supports HyperTransport Technology
- Supports AMD Cool'n'Quiet Technology

Chipset
- Northbridge: ULi M1695
- Southbridge: ULI M1567

Hybrid Booster
- CPU Frequency Stepless control
- CPU Multiplier
- ASRock U-COP
- Boot Failure Guard (B.F.G)

Memory
- DIMM slots: 4 supported
- Supports DDR400
- Max. capacity: 4GB*

*Due to the operating system limitation, the actual memory size may be less than 4GB for the reservation for system usage under Windows® XP and Windows® Vista™. For Windows® XP 64-bit and Windows® Vista™ 64-bit with 64-bit CPU, there is no such limitation.

Expansion Slot
- 1 x Future CPU Port (Supports CPU upgrade from AMD K8 939-Pin CPU to AM2 940-Pin CPU through AM2 CPU Board)
- 1 x AGP8X/4X slot , 1.5V only
- PCI Express x16 slot
- PCI Express x1 slot
- 3 x PCI slots
* Compatible ATiX300 and X300SE series cards list

Graphics
- n/a

Audio
- Realtek 850 7.1channel AC'97 audio codec

LAN
- Realtek RTL8201CL 10/100 Ethernet LAN PHY
- 802.3u, WOL supported

Connector
- 2 x SerialATA connectors support RAID,0,1,JBOD
- 1 x SATA2 connector (based on PCI E SATA2 controller JMB360)
- 2 x ATA 133/100/66 IDE connectors (supports 4 x IDE devices)
- 1 x Floppy connector
- CPU/Chassis FAN connectors
- 20 pin ATX power connector
- 4 pin ATX 12V power connector
- Power LED connector
- CD audio in header
- Front panel audio connector
- 2 x USB 2.0 port pin headers (to support extra 4 USB2.0 ports)

Rear Panel I/O
ASRock 8CH I/O
- 4 x USB2.0 ports
- 1 x RJ45 LAN port
- 1 x Serial port (COM1)
- 1 x PS2 Keyboard connector
- 1 x PS2 Mouse connectors
- 1 x Parallel port (LPT1)
- 2 x Audio ports to support 8 Ch audio ( Line In/Out, Mic In)

BIOS Feature
- 2Mb AMI BIOS with ACPI, SM BIOS 3.0, PnP

Support CD
- Drivers, Utilities, AntiVirus Software
- SATA driver and utility

Hardware Monitor
- CPU Temperature Sensing
- Motherboard Temperature Sensing
- CPU Fan Tachometer
- Chassis Fan Tachometer
- Voltage Monitoring: +12V, +5V, +3.3V, Vcore

Accessories
- Quick Installation Guide, Support CD, I/O shield
- Floppy/ATA 133 cables
- 1 x SerialATA data cable
- 1 x SerialATA 1-to-1 power cable

Form Factor
- ATX, 305mm x 244mm

OS
- Microsoft Windows 2000/XP/XP 64-bit compliant

Certifications
- FCC, CE, MS WHQL


***
Hope that helps some more

[bookworm]

Originally Posted by Pheq

Ok, just assuming that wasn't enough I went back to newegg.com and checked my order history to pull up the MoBo and its manufactuer's site. Here's all the other information I got:

* Socket 939 for AMD Athlon™ 64FX / 64X2 / 64 processors
* ULi 1695 chipset (ULi M1695/ ULi M1567)

1. For Socket 939 AMD Athlon™ 64X2, Athlon 64FX and Athlon 64,
Sempron processors
2. Future CPU Port: Supports CPU upgrade from AMD K8 939-Pin CPU to AM2 940-Pin CPU through AM2 CPU Board (Optional)
3. FSB 1000 MHz (2.0GT/s), Dual Channel, DDR400
4. Hyper-Transport Technology, AMD Cool'n'Quiet Technology
5. Hybrid Booster - ASRock Safe Overclocking Technology
6. PCI Express x16 slot
7. PCI Express x1 slot
8. AGP slot
9. PCI E SATA2 controller on board, optimizing the support for SATA2 HDD
0. Serial ATA 1.5Gb/s, RAID 0,1,JBOD
11. 7.1channel Superior Quality Audio, 10/100 Ethernet LAN
12. ASRock 8CH I/O: 4 ready-to-use USB2.0 ports, 7.1channel audio jack



CPU
- Socket 939 for AMD Athlon™ 64FX / 64X2 / 64 processors
- FSB 1000 MHz (2.0GT/s)
- Supports HyperTransport Technology
- Supports AMD Cool'n'Quiet Technology

Chipset
- Northbridge: ULi M1695
- Southbridge: ULI M1567

Hybrid Booster
- CPU Frequency Stepless control
- CPU Multiplier
- ASRock U-COP
- Boot Failure Guard (B.F.G)

Memory
- DIMM slots: 4 supported
- Supports DDR400
- Max. capacity: 4GB*

*Due to the operating system limitation, the actual memory size may be less than 4GB for the reservation for system usage under Windows® XP and Windows® Vista™. For Windows® XP 64-bit and Windows® Vista™ 64-bit with 64-bit CPU, there is no such limitation.

Expansion Slot
- 1 x Future CPU Port (Supports CPU upgrade from AMD K8 939-Pin CPU to AM2 940-Pin CPU through AM2 CPU Board)
- 1 x AGP8X/4X slot , 1.5V only
- PCI Express x16 slot
- PCI Express x1 slot
- 3 x PCI slots
* Compatible ATiX300 and X300SE series cards list

Graphics
- n/a

Audio
- Realtek 850 7.1channel AC'97 audio codec

LAN
- Realtek RTL8201CL 10/100 Ethernet LAN PHY
- 802.3u, WOL supported

Connector
- 2 x SerialATA connectors support RAID,0,1,JBOD
- 1 x SATA2 connector (based on PCI E SATA2 controller JMB360)
- 2 x ATA 133/100/66 IDE connectors (supports 4 x IDE devices)
- 1 x Floppy connector
- CPU/Chassis FAN connectors
- 20 pin ATX power connector
- 4 pin ATX 12V power connector
- Power LED connector
- CD audio in header
- Front panel audio connector
- 2 x USB 2.0 port pin headers (to support extra 4 USB2.0 ports)

Rear Panel I/O
ASRock 8CH I/O
- 4 x USB2.0 ports
- 1 x RJ45 LAN port
- 1 x Serial port (COM1)
- 1 x PS2 Keyboard connector
- 1 x PS2 Mouse connectors
- 1 x Parallel port (LPT1)
- 2 x Audio ports to support 8 Ch audio ( Line In/Out, Mic In)

BIOS Feature
- 2Mb AMI BIOS with ACPI, SM BIOS 3.0, PnP

Support CD
- Drivers, Utilities, AntiVirus Software
- SATA driver and utility

Hardware Monitor
- CPU Temperature Sensing
- Motherboard Temperature Sensing
- CPU Fan Tachometer
- Chassis Fan Tachometer
- Voltage Monitoring: +12V, +5V, +3.3V, Vcore

Accessories
- Quick Installation Guide, Support CD, I/O shield
- Floppy/ATA 133 cables
- 1 x SerialATA data cable
- 1 x SerialATA 1-to-1 power cable

Form Factor
- ATX, 305mm x 244mm

OS
- Microsoft Windows 2000/XP/XP 64-bit compliant

Certifications
- FCC, CE, MS WHQL


***
Hope that helps some more

This one is new to me, this is the link to the board http://www.asrock.com/support/downlo...=939Dual-SATA2

the Chipset is the ULi 1695, but to be honest not sure which ULi driver you need.

The problem with M$ is another thing, I think a Repair Install may help, see here on how to http://www.michaelstevenstech.com/XPrepairinstall.htm

you won't lose data but may solve one problem

Sorry to be a little vague, I'll ask on another site on the chipset.

One thing, on the motherboard installation disc, does it not list the Chipset driver, it is usally the first in the list.

Hope this helps

[pwrpop]

Originally Posted by Pheq

I went into Device Manager and saw under Sound, video and game controllers something named "Microsoft WINMM WDM Audio Compatibility Driver" with a yellow '!' next to it. So naturally I disabled it thinking that it was conflicting with the AC97 driver and would solve my problems.

After choosing to disable it I found that not only had my sound continued to not work, but I was now unable to go to Control Panel > Sounds, speech and audio devices > Sounde and audio devices > Audio Tab and change my default audio device. Everything on all those tabs have been "greyed out" so I am unable to make any changes.

So I did the most logical thing and went back to the Device manager to reenable the Microsoft WINMM WDM Audio Compatibility Driver, yet suprisingly it was nowhere to be found on the list. I chose "show hidden devices" and it was nowhere to be found. I could not see it in safe mode either so I was worried that this might also prevent me from selecting my new sound card as a default device... and of course it did once I had bought the card and installed it properly.

I've downloaded every driver for the Motherboard, the Realtek Drivers, the SoundBlaster Audigy card that I bought and nothing has changed. I decided to do a system restore, but I had never actually made a system restore point before the date that I made that fatal change .

So I did a Start > Run > dxdiag and went to the sound tab. After clicking "Test Direct Sound" I got this error:
DirectSound test results: Failure at step 3 (DirectSoundCreate): HRESULT = 0x88780078 (No driver)


I then went to the music tab to do additional tests. There I have two options under "Test using this port:". The options are:
Microsoft Synthesizer
Sound Blaster Audigy

When I click "Test DirectMusic" for the Microsoft Synthesizer option I get the following results:
DirectMusic test results: Failure at step 6 (Activating the IDirectMusicPort): HRESULT = 0x88780078 (No driver)
And when I test it for Sound Blaster Audigy I hear the sounds just fine.

So I'm kind of stuck right now. Obviously my computer knows that the sound card is installed and its drivers working properly because dxdiag tests just fine through that port. I was also able to change a few programs to use the sound blaster audigy card as their default sound port and they worked just fine. But the problem is that the Microsoft Synthesizer is still set as the system's default port, and I am unable to change that because "Microsoft WINMM WDM Audio Compatibility Driver" has disappeared from the Device Manager list, and that Audio tab under the Sounds and Audio Device window is still "greyed out".

Thanks in Advance.

I have the same problem as this guy, except with different hardware and software. Any help would be appreciated.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation Dimension 4600
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corp.

Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A02 05/07/2003
Drives Memory Modules c,d
142.28 Gigabytes Usable Hard Drive Capacity
43.28 Gigabytes Hard Drive Free Space

HL-DT-ST RW/DVD GCC-4480B [CD-ROM drive]
IOMEGA CDRW55292EXT3-B USB Device [CD-ROM drive]
PIONEER DVD-RW DVR-110D [CD-ROM drive]

HDS72808 0PLAT20 USB Device [Hard drive] (82.34 GB) -- drive 2
IC35L060AVV207-0 [Hard drive] (60.00 GB) -- drive 0, s/n VNVB02G2CHL2WV, rev V22OA66A, SMART Status: Healthy
768 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' has 256 MB
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 59.95 GB 12.49 GB free
h: (FAT32 on drive 2) 82.32 GB 30.79 GB free


ASPNET
never
HelpAssistant
never
SUPPORT_388945a0 never
SUPPORT_3f151ab9 never

Marks a disabled account; Marks a locked account HP Photosmart 3100 series on USB001
HP Photosmart 3100 series fax on USB001
HP Photosmart C3100 series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 9000 SERIES [Display adapter]
RADEON 9000 SERIES - Secondary [Display adapter]
DELL E172FP [Monitor] (17.1"vis, s/n M160941I1L8L, January 2004)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller Creative SB Audigy 2 (WDM)
Communications Other Devices

1394 Net Adapter
Broadcom NetXtreme Gigabit Ethernet #2

Intel(R) PRO/100 VE Network Connection
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device (2x)
USB Root Hub (5x)
Virus Protection
AOL Antivirus Version 1.10.3.1
Realtime File Scanning On

[bookworm]

Originally Posted by pwrpop

I have the same problem as this guy, except with different hardware and software. Any help would be appreciated.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation Dimension 4600
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corp.

Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A02 05/07/2003
Drives Memory Modules c,d
142.28 Gigabytes Usable Hard Drive Capacity
43.28 Gigabytes Hard Drive Free Space

HL-DT-ST RW/DVD GCC-4480B [CD-ROM drive]
IOMEGA CDRW55292EXT3-B USB Device [CD-ROM drive]
PIONEER DVD-RW DVR-110D [CD-ROM drive]

HDS72808 0PLAT20 USB Device [Hard drive] (82.34 GB) -- drive 2
IC35L060AVV207-0 [Hard drive] (60.00 GB) -- drive 0, s/n VNVB02G2CHL2WV, rev V22OA66A, SMART Status: Healthy
768 Megabytes Installed Memory

Slot 'CHANNEL A DIMM 0' has 256 MB
Slot 'CHANNEL B DIMM 0' has 256 MB
Slot 'CHANNEL A DIMM 1' has 256 MB
Slot 'CHANNEL B DIMM 1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 59.95 GB 12.49 GB free
h: (FAT32 on drive 2) 82.32 GB 30.79 GB free


ASPNET
never
HelpAssistant
never
SUPPORT_388945a0 never
SUPPORT_3f151ab9 never

Marks a disabled account; Marks a locked account HP Photosmart 3100 series on USB001
HP Photosmart 3100 series fax on USB001
HP Photosmart C3100 series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 9000 SERIES [Display adapter]
RADEON 9000 SERIES - Secondary [Display adapter]
DELL E172FP [Monitor] (17.1"vis, s/n M160941I1L8L, January 2004)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Standard Enhanced PCI to USB Host Controller Creative SB Audigy 2 (WDM)
Communications Other Devices

1394 Net Adapter
Broadcom NetXtreme Gigabit Ethernet #2

Intel(R) PRO/100 VE Network Connection
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device (2x)
USB Root Hub (5x)
Virus Protection
AOL Antivirus Version 1.10.3.1
Realtime File Scanning On

Go here tp Dell http://support.euro.dell.com/support...os=WW1&osl=EN#

your report shows a Creative SB Audigy 2 sound card, the driver is there at Dell for download

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps

[pwrpop]

Well the driver shows that it's installed and working properly, however in the sound and audio devices properties window it says I have no audio device. I still went ahead and uninstalled and reinstalled the drivers from the Dell website with no success.

[bookworm]

Originally Posted by pwrpop

Well the driver shows that it's installed and working properly, however in the sound and audio devices properties window it says I have no audio device. I still went ahead and uninstalled and reinstalled the drivers from the Dell website with no success.

Check that the Soundblaster Audigy is the default device
Check Control Panel/ Sound & Audio Devices/ Properties/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device.

Hope this helps

[ladytaurus67]

I am working on my niece's computer. Back in September I installed AVG free on her computer and it found over 500 Trojan horse viruses. All went to the virus vault. She had lost sound on her computer about 2 weeks(guessing) prior to running the virus scan. At the time I had installed the anti-virus program I tried to get her sound back with no luck. I now have her computer here at my house(she lives an hour away so it was easier for me to have it here)working on it. I have tried EVERYTHING but still cannot get the sound back. I went to the ECS website and downloaded the driver for sound. That did not work. I went to the Realtek website itself and downloaded the driver. That did not work. I went to BIOS to make sure sound was enabled. It was. I even reformatted the HD hoping that would bring it back to life. That did not work. I am guessing the only other option would be to go out and buy a new sound card? This has me totally stumped. Can anyone help me? Here is the info I ran on Belarc for her pc:
Windows XP Home Edition Service Pack 2 (build 2600) ECS 761GX-M754 1.0
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.80 gigahertz AMD Mobile Sempron
64 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: ECS 761GX-M754-964 1.0
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 080012 06/08/2006
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
158.06 Gigabytes Hard Drive Free Space

LITE-ON DVDRW LH-18A1P [CD-ROM drive]

WDC WD1600JB-00REA0 [Hard drive] (160.04 GB) -- drive 0, s/n WD-WMANM5705547, rev 20.00K20, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB
Slot 'DIMM1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 160.03 GB 158.06 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 11/13/2007 12:12:41 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
SiS PCI IDE Controller
Standard Dual Channel PCI IDE Controller None detected
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller None detected
Communications Other Devices

SiS 900 PCI Fast Ethernet Adapter
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:16:EC:25:37:6C

Networking Dns Servers: 68.87.72.130
68.87.77.130
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub