No Sound After Repairing/Reinstalling XP
03-01-2007, 05:50 PM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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No Sound After Repairing/Reinstalling XP
Hi to all who read this,
Like many others who post here, I have a 'no sound' problem after reinstalling XP.
I'm running a Dell Dimension 4700 with XP Home Edition. Recently - possibly due to an overheating problem - my system gave me a BSOD. Went into safe mode and dl SpeedFan - main drive was at 61C and secondary drive was at 55 C. Then system crashed completely and couldn't even access safe mode. Reconnected to a second old IBM for a week while trying to reboot my Dell.
Finally reinstalled/repaired XP in my Dell (along with all drivers from vendor CDs) and managed to save most of my data. [Btw, the 'repaired XP' is in a C:Windows folder named 'Rebuilt' which was an option presented during the repair/reinstall. The old corrupted XP is still on my system - but I've been advised not to delete it.] I also cleaned out the mobo and fans w/compressed air, opened side panel and temp is now running at about 54C and 44C. The tower seems cooler to the touch.
Everything seems to work fine now but I still have no sound. Checked the connections in back of the tower. I think they're OK but I'm not sure.
I've run dxdiag and can post it here if you like.
Can you please advise me?
I'm a semi-retired senior but I've usually been able to troubleshoot most of my pc problems successfully by asking friends, relatives, or on the forums.
Thanks for your time and help.
~zenmoon
ps. I just switched the speaker cable port in the back and got sound - but with lots of static and sounding very muffled and faraway. Could I have just misconnected the speakers?
pss. My sound card info is as follows:
Driver Provider: Creative
Driver Date 6-9-2004
Driver Version 5.12.1.315
Digital Signer: MS Windows Hardware Compatibility Publisher
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel." 
~z
Last edited by zenmoonstar : 03-01-2007 at 06:01 PM.
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03-01-2007, 10:02 PM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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OK, posting excerpts from my dxdiag printout. Possible problem is bolded in red. Not sure what this means or what to do. Don't want to delete files w/o checking here first. Please help! Thanks. ~z
------------------
System Information
------------------
Time of this report: 3/1/2007, 18:36:41
Machine name: ZENMOONSTAR
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp.050329-1536)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 4700
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 510MB RAM
Page File: 322MB used, 924MB available
Windows Dir: C:\WINDOWS\REBUILT
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: Several files (ks.sys, stream.sys, mspclock.sys, etc.) are incorrectly installed in the Windows folder and should be deleted.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found. DirectPlay test results: All tests were successful.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: RADEON X300/X550 Series
Manufacturer: ATI Technologies Inc.
Chip type: Radeon X300/X550/X1050 Series (0x5B60)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5B60&SUBSYS_03021002&REV_00
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6666 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 2/2/2007 12:03:43, 264704 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
----------------------------------------------------------
VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
-------------
Sound Devices
-------------
Description: Sound Blaster Live! 24-bit
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_10071102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.0315 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/9/2004 09:16:44, 840960 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 96000
Static/Strm HW Mix Bufs: 64, 63
Static/Strm HW 3D Bufs: 64, 63
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)
---------------------
Sound Capture Devices
---------------------
Description: Sound Blaster Live! 24-bit
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: P17.sys
Driver Version: 5.12.0001.0315 (English)
Driver Attributes: Final Retail
Date and Size: 6/9/2004 09:16:44, 840960 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\REBUILT\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Sound Blaster Live! 24-bit, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SoundFont Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: All tests were successful.
----------------------------------------------
Name: Multimedia Audio Controller
Device ID: PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03\3&172 E68DD&0&F2
Driver: n/a
Name: Intel(R) 82801FB/FBM SMBus Controller - 266A
Device ID: PCI\VEN_8086&DEV_266A&SUBSYS_01811028&REV_03\3&172 E68DD&0&FB
Driver: n/a
Name: Intel(R) 82801FB/FBM PCI Express Root Port - 2660
Device ID: PCI\VEN_8086&DEV_2660&SUBSYS_00000000&REV_03\3&172 E68DD&0&E0
Driver: C:\WINDOWS\REBUILT\system32\DRIVERS\pci.sys, 5.01.2600.2180 (English), 8/4/2004 02:00:00, 68224 bytes
-------------------------------------------------------------------------
Name: Sound Blaster Live! 24-bit
Device ID: PCI\VEN_1102&DEV_0007&SUBSYS_10071102&REV_00\4&104 16D21&0&08F0
Driver: C:\WINDOWS\REBUILT\system32\ksuser.dll, 5.03.2600.2180 (English), 8/4/2004 00:56:44, 4096 bytes
Driver: C:\WINDOWS\REBUILT\system32\ksproxy.ax, 5.03.2600.2180 (English), 8/4/2004 00:56:58, 130048 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\ks.sys, 5.03.2600.2180 (English), 8/3/2004 23:15:22, 140928 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\drmk.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:00, 60288 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\portcls.sys, 5.01.2600.2180 (English), 8/3/2004 23:15:50, 145792 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\stream.sys, 5.03.2600.2180 (English), 8/3/2004 23:08:04, 48640 bytes
Driver: C:\WINDOWS\REBUILT\system32\wdmaud.drv, 5.01.2600.2180 (English), 8/4/2004 00:56:58, 23552 bytes
Driver: C:\WINDOWS\REBUILT\system32\CtDvInst.dll, 0.01.0000.0016 (English), 3/31/2004 14:29:04, 147456 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\ctoss2k.sys, 5.12.0001.0172 (English), 9/22/2003 05:47:38, 178672 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\ctsfm2k.sys, 5.12.0001.0172 (English), 9/22/2003 05:48:06, 130192 bytes
Driver: C:\WINDOWS\REBUILT\system32\sfman32.dll, 5.12.0001.0130 (English), 8/17/2001 11:35:46, 36864 bytes
Driver: C:\WINDOWS\REBUILT\system32\sfms32.dll, 5.12.0001.0172 (English), 9/22/2003 05:51:52, 172032 bytes
Driver: C:\WINDOWS\REBUILT\system32\ct2mgm.sf2, 9/22/1999 12:18:00, 2167684 bytes
Driver: C:\WINDOWS\REBUILT\system32\P17res.dll, 5.12.0001.0308 (English), 3/29/2004 07:02:48, 136704 bytes
Driver: C:\WINDOWS\REBUILT\system32\P17.dll, 1.00.0001.0030 (English), 6/10/2004 08:51:20, 60928 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\P17.sys, 5.12.0001.0315 (English), 6/9/2004 09:16:44, 840960 bytes
Driver: C:\WINDOWS\REBUILT\system32\drivers\Pfmodnt.sys, 3.00.0000.0003 (English), 3/5/2003 09:19:28, 15840 bytes
Driver: C:\WINDOWS\REBUILT\system32\A3d.dll, 80.00.0000.0003 (English), 4/11/2002 06:41:06, 65536 bytes
Driver: C:\WINDOWS\REBUILT\system32\P17CPI.dll, 1.00.0000.0002 (English), 10/2/2003 15:48:18, 53248 bytes
------------------------------------------------------------------
Audio Renderers:
Sound Blaster Live! 24-bit,0x00200000,1,0,quartz.dll,6.05.2600.2749
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.2600.2749
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.2600.2749
DirectSound: Sound Blaster Live! 24-bit,0x00200000,1,0,quartz.dll,6.05.2600.2749
WDM Streaming System Devices:
Creative SoundFont Synth,0x00200000,7,2,,5.03.2600.2180
Sound Blaster Live! 24-bit,0x00200000,9,2,,5.03.2600.2180
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z
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03-02-2007, 06:09 AM
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Registered User
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Join Date: Mar 2007
Posts: 6
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HEY,,IVE GOT A BIG PROBLEM, I BORROWD MY SISTERS LAPTOP ,IN THE MORNING I TURNED ON AND THE SCREEN WAS BLACK, SHOWINS SOME OPTIONS BUT NONE OF EM WORKED,,DONT KNOW WHAT HAPPENED REALLY, SO I REINSTALLED WINDOWS XP,NOW I DONT HAVE THE DRIVERS,,YEAH,,IT WAS A MAD THING TO DO,,MAYBE,,IM 15 AND KNOW NOTHING ABOUT THIS THINGS, PLEASE IF ANY GOOD SPIRIT COULD HELP ME,,ID BE THANKFUL FOR LONG TIME, THIS ARE THE DETAILS OF THE LAPTOP.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation Latitude X300 A08
System Service Tag: 2DY6B1J (support for this PC)
Chassis Serial Number: 2DY6B1J
Enclosure Type: Portable
Processor a Main Circuit Board b
1.40 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Computer Corporation 0R5949 X04
Serial Number: CN3652149K3096
BIOS: Phoenix Technologies LTD A08 08/31/2004
Drives Memory Modules c,d
30.01 Gigabytes Usable Hard Drive Capacity
26.59 Gigabytes Hard Drive Free Space
TEAC DVD-ROM DV-28E-C USB Device [CD-ROM drive]
IC25N030ATMR04-0 [Hard drive] (30.00 GB) -- drive 0, s/n MRG2E0KBEVNRTJ, rev MOAOAD0A, SMART Status: Healthy
USB DRIVE USB Device [Hard drive] (254 MB) -- drive 1 1144 Megabytes Installed Memory
Local Drive Volumes
c: (NTFS on drive 0) 30.01 GB 26.59 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
anakaryna 02/03/2007 11:45:37 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
jess never (admin)
SUPPORT_388945a0 never
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Game port for CH Products Gamecard 3 (2x)
Game port for ESS
Communications Other Devices
Lucent Technologies Soft Modem AMR
1394 Net Adapter
Broadcom 4211 iLine10(tm) Network Adapter
Intel(R) PRO/100 VE Network Connection
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery (2x)
IrDA Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device (2x)
USB Root Hub (4x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 02/13/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911927 - Important (details...)
Q912919 - Critical (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q917344 - Critical (details...)
Q917422 - Critical (details...)
Q917734 - Critical (details...)
Q917953 - Important (details...)
Q918118 - Important (details...)
Q918439 - Critical (details...)
Q919007 - Important (details...)
Q920213 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q923689 - Critical (details...)
Q923694 - Important (details...)
Q923980 - Important (details...)
Q924191 - Critical (details...)
Q924270 - Low (details...)
Q924496 - Moderate (details...)
Q924667 - Important (details...)
Q925398 - Critical (details...)
Q926255 - Important (details...)
Q926436 - Important (details...)
Q927779 - Critical (details...)
Q927802 - Important (details...)
Q928090 - Critical (details...)
Q928255 - Important (details...)
Q928843 - Critical (details...)
Q929969 - Critical (details...)
PLEASE,,PLEASE ,,,TRY AND HELP ME,,,,,I WILL BE THANKFUL FOR A LONG TIME.
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03-02-2007, 01:23 PM
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Registered User
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Join Date: Feb 2007
Posts: 3
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hi ive got no sound either after reinstalling xp pro doing my head in can any help me plz thanx guys
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03-02-2007, 01:46 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 9,443
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Quote:
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Originally Posted by priceste123
hi ive got no sound either after reinstalling xp pro doing my head in can any help me plz thanx guys
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need more info, make and model, if not sure get Belarc, copy and paste the report, not software or win update section http://www.belarc.com/free_download.html
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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03-02-2007, 01:52 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 9,443
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Quote:
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Originally Posted by KARYNA
HEY,,IVE GOT A BIG PROBLEM, I BORROWD MY SISTERS LAPTOP ,IN THE MORNING I TURNED ON AND THE SCREEN WAS BLACK, SHOWINS SOME OPTIONS BUT NONE OF EM WORKED,,DONT KNOW WHAT HAPPENED REALLY, SO I REINSTALLED WINDOWS XP,NOW I DONT HAVE THE DRIVERS,,YEAH,,IT WAS A MAD THING TO DO,,MAYBE,,IM 15 AND KNOW NOTHING ABOUT THIS THINGS, PLEASE IF ANY GOOD SPIRIT COULD HELP ME,,ID BE THANKFUL FOR LONG TIME, THIS ARE THE DETAILS OF THE LAPTOP.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation Latitude X300 A08
System Service Tag: 2DY6B1J (support for this PC)
Chassis Serial Number: 2DY6B1J
Enclosure Type: Portable
Processor a Main Circuit Board b
1.40 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Computer Corporation 0R5949 X04
Serial Number: CN3652149K3096
BIOS: Phoenix Technologies LTD A08 08/31/2004
Drives Memory Modules c,d
30.01 Gigabytes Usable Hard Drive Capacity
26.59 Gigabytes Hard Drive Free Space
TEAC DVD-ROM DV-28E-C USB Device [CD-ROM drive]
IC25N030ATMR04-0 [Hard drive] (30.00 GB) -- drive 0, s/n MRG2E0KBEVNRTJ, rev MOAOAD0A, SMART Status: Healthy
USB DRIVE USB Device [Hard drive] (254 MB) -- drive 1 1144 Megabytes Installed Memory
Local Drive Volumes
c: (NTFS on drive 0) 30.01 GB 26.59 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
anakaryna 02/03/2007 11:45:37 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
jess never (admin)
SUPPORT_388945a0 never
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Game port for CH Products Gamecard 3 (2x)
Game port for ESS
Communications Other Devices
Lucent Technologies Soft Modem AMR
1394 Net Adapter
Broadcom 4211 iLine10(tm) Network Adapter
Intel(R) PRO/100 VE Network Connection
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery (2x)
IrDA Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device (2x)
USB Root Hub (4x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 02/13/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888302 - Important (details...)
Q890859 - Important (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911927 - Important (details...)
Q912919 - Critical (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q917344 - Critical (details...)
Q917422 - Critical (details...)
Q917734 - Critical (details...)
Q917953 - Important (details...)
Q918118 - Important (details...)
Q918439 - Critical (details...)
Q919007 - Important (details...)
Q920213 - Critical (details...)
Q920670 - Important (details...)
Q920683 - Critical (details...)
Q920685 - Moderate (details...)
Q922819 - Low (details...)
Q923191 - Critical (details...)
Q923414 - Important (details...)
Q923689 - Critical (details...)
Q923694 - Important (details...)
Q923980 - Important (details...)
Q924191 - Critical (details...)
Q924270 - Low (details...)
Q924496 - Moderate (details...)
Q924667 - Important (details...)
Q925398 - Critical (details...)
Q926255 - Important (details...)
Q926436 - Important (details...)
Q927779 - Critical (details...)
Q927802 - Important (details...)
Q928090 - Critical (details...)
Q928255 - Important (details...)
Q928843 - Critical (details...)
Q929969 - Critical (details...)
PLEASE,,PLEASE ,,,TRY AND HELP ME,,,,,I WILL BE THANKFUL FOR A LONG TIME.
|
This is the link to your Dell drivers http://support.euro.dell.com/support...os=WW1&osl=EN#
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
03-02-2007, 02:26 PM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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Thanks Barbara - but do I need to uninstall the earlier drivers first?
Hi Barbara,
OK thanks. Glad you replied since you are the 'sound queen' on this forum. 
Your reply raises some questions for me. My questions are: Haven't I already installed this driver with the Soundblaster CD Dell sent me? (I've actually installed it several times) Or does your link relate to a different aspect of onboard audio?
Also I downloaded a driver from Creative online as well. How many drivers does one need - might they conflict with each other?
Should I use DriverCleanerPro as one person on a different forum recommended? I'm getting confused.... 
Also, should I delete the DX files noted in red above as recommended by the dxdiag?
Thanks for any help you can give. It's much appreciated.
~z
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z
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03-02-2007, 05:07 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 9,443
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Quote:
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Originally Posted by zenmoonstar
Hi to all who read this,
Like many others who post here, I have a 'no sound' problem after reinstalling XP.
I'm running a Dell Dimension 4700 with XP Home Edition. Recently - possibly due to an overheating problem - my system gave me a BSOD. Went into safe mode and dl SpeedFan - main drive was at 61C and secondary drive was at 55 C. Then system crashed completely and couldn't even access safe mode. Reconnected to a second old IBM for a week while trying to reboot my Dell.
Finally reinstalled/repaired XP in my Dell (along with all drivers from vendor CDs) and managed to save most of my data. [Btw, the 'repaired XP' is in a C:Windows folder named 'Rebuilt' which was an option presented during the repair/reinstall. The old corrupted XP is still on my system - but I've been advised not to delete it.] I also cleaned out the mobo and fans w/compressed air, opened side panel and temp is now running at about 54C and 44C. The tower seems cooler to the touch.
Everything seems to work fine now but I still have no sound. Checked the connections in back of the tower. I think they're OK but I'm not sure.
I've run dxdiag and can post it here if you like.
Can you please advise me?
I'm a semi-retired senior but I've usually been able to troubleshoot most of my pc problems successfully by asking friends, relatives, or on the forums.
Thanks for your time and help.
~zenmoon
ps. I just switched the speaker cable port in the back and got sound - but with lots of static and sounding very muffled and faraway. Could I have just misconnected the speakers?
pss. My sound card info is as follows:
Driver Provider: Creative
Driver Date 6-9-2004
Driver Version 5.12.1.315
Digital Signer: MS Windows Hardware Compatibility Publisher
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Is Device Manager showing any yellow ? or ! marks. The Dimension 4700 motherboard has onboard sound, to use the sound card it may need to be disabled in the BIOS. The driver I would install from Dell is the Chipset, this will install the INF files. To get the driver for you creative card then the model would need to be known.
This is the link to your Dell drivers http://support.euro.dell.com/support...os=WW1&osl=EN#
SET A SYSTEM RESTORE POINT BEFORE INSTALLING ANY DRIVERS JUST IN CASE
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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03-02-2007, 07:15 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 9,443
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Quote:
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Originally Posted by zenmoonstar
Hi Barbara,
OK thanks. Glad you replied since you are the 'sound queen' on this forum.
Your reply raises some questions for me. My questions are: Haven't I already installed this driver with the Soundblaster CD Dell sent me? (I've actually installed it several times) Or does your link relate to a different aspect of onboard audio?
Also I downloaded a driver from Creative online as well. How many drivers does one need - might they conflict with each other?
Should I use DriverCleanerPro as one person on a different forum recommended? I'm getting confused....
Also, should I delete the DX files noted in red above as recommended by the dxdiag?
Thanks for any help you can give. It's much appreciated.
~z |
The Chipset driver is a motherboard driver and is installed even before the OS, it tells the OS which INF files to load. Intel advise installing before any other driver, it does relate to PCI devices. Intel explain it better, look at this
************************************************** **********
* 1. OVERVIEW
************************************************** **********
The Intel(R) Chipset Software Installation Utility installs
Windows* INF files to the target system. These files outline
to the operating system how to configure the Intel(R) chipset
components in order to ensure that the following features
function properly:
- Core PCI and ISAPNP Services
- AGP Support
- IDE/ATA33/ATA66/ATA100 Storage Support
- SATA Storage Support
- USB Support
- Identification of Intel(R) Chipset Components in
the Device Manager
This software can be installed in three modes: Interactive,
Silent and Unattended Preload. Interactive Mode requires
user input during installation; Silent Mode and Unattended
Preload do not.
This software also offers a set of command line flags,
which provide additional installation choices. The command
line flags are not case sensitive. Refer to Section 4 for
detailed descriptions of these flags.
Important Note:
The Intel(R) Chipset Software Installation Utility is
distributed in two formats: self extracting .EXE files
(INFINST_xxx.EXE) or compressed .ZIP files (INFINST_xxx.ZIP).
Depending on which distribution format is being executed, the
command-line syntax may differ. Refer to Section 4 for more
details.
Hope this makes it clearer.
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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03-04-2007, 12:29 PM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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OK thanks for the clarification on drivers
Hi 'Queen' Barbara,
I was out of town for a day and couldn't respond sooner. Thanks for the clarification re drivers. It helps to know why we're doing what we're doing when troubleshooting a computer (or anything else...)
Yes, there are some yellow question marks in Device Manager:
Other Devices, Ethernet Controller and Multimedia Audio Controller. (aha!)
Glad you asked! Should these be deleted?
(I'm using the USB port for DSL cuz I don't have an ethernet card, or do I? Anyway, it never worked with the DSL setup.)
As for the BIOS, I checked the onboard sound and the default was set to 'on' - but I turned it off and on again just as a test. It didn't seem to make a difference.
So it's time to dl this driver and see what happens...
Will keep you posted. O yes, I have set several system restore points - they saved me (along with my avast av program, of course) when malware found its sneaky way onto my Dell.
Stay tuned...and thanks again. I'll post the results asap.
~z
Quote:
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Originally Posted by bookworm
Is Device Manager showing any yellow ? or ! marks. The Dimension 4700 motherboard has onboard sound, to use the sound card it may need to be disabled in the BIOS. The driver I would install from Dell is the Chipset, this will install the INF files. To get the driver for your creative card then the model would need to be known.
This is the link to your Dell drivers http://support.euro.dell.com/support...os=WW1&osl=EN#
SET A SYSTEM RESTORE POINT BEFORE INSTALLING ANY DRIVERS JUST IN CASE
Hope this helps |
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z
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03-04-2007, 08:11 PM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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YAY! HOUSTON, WE HAVE BEETHOVEN's 9TH!!! :)
Quote:
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Originally Posted by zenmoonstar
Hi 'Queen' Barbara,
I was out of town for a day and couldn't respond sooner. Thanks for the clarification re drivers. It helps to know why we're doing what we're doing when troubleshooting a computer (or anything else...)
Yes, there are some yellow question marks in Device Manager:
Other Devices, Ethernet Controller and Multimedia Audio Controller. (aha!)
Glad you asked! Should these be deleted?
(I'm using the USB port for DSL cuz I don't have an ethernet card, or do I? Anyway, it never worked with the DSL setup.)
As for the BIOS, I checked the onboard sound and the default was set to 'on' - but I turned it off and on again just as a test. It didn't seem to make a difference.
So it's time to dl this driver and see what happens...
Will keep you posted. O yes, I have set several system restore points - they saved me (along with my avast av program, of course) when malware found its sneaky way onto my Dell.
Stay tuned...and thanks again. I'll post the results asap.
~z |
THANK YOU, SOUND QUEEN BARBARA!!! (aka bookworm) It's so good to have sound again - I'd almost given up hope.
Hadn't been downloading the chipset driver - only the audio drivers.
So I cleared my temp files, uninstalled Soundblaster, created a system restore point and then downloaded the chipset driver from Dell. (Why don't they just tell you to do this in the first place???)
Anyway, then reinstalled Soundblaster from the CD DELL sent me and - upon restart - VOILA! Beethoven's 9th came 'soundblasting' through my speakers. Thanks so much, Barbara. You saved me from starting all over and reformatting XP again...(not fun)
May the music of the spheres always resonate in your ears and may the longtime STT sun shine upon you.  
~zenmoon
ps. The answer to my sig is: "Yes, and she resides deep within the STT forum. She is called bookworm. Seek her counsel."
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z
Last edited by zenmoonstar : 03-04-2007 at 08:14 PM.
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03-05-2007, 09:34 AM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 9,443
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Quote:
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Originally Posted by zenmoonstar
THANK YOU, SOUND QUEEN BARBARA!!! (aka bookworm) It's so good to have sound again - I'd almost given up hope.
Hadn't been downloading the chipset driver - only the audio drivers.
So I cleared my temp files, uninstalled Soundblaster, created a system restore point and then downloaded the chipset driver from Dell. (Why don't they just tell you to do this in the first place???)
Anyway, then reinstalled Soundblaster from the CD DELL sent me and - upon restart - VOILA! Beethoven's 9th came 'soundblasting' through my speakers. Thanks so much, Barbara. You saved me from starting all over and reformatting XP again...(not fun)
May the music of the spheres always resonate in your ears and may the longtime STT sun shine upon you.
~zenmoon
ps. The answer to my sig is: "Yes, and she resides deep within the STT forum. She is called bookworm. Seek her counsel." |
Thank you, glad to help, happy listening
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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03-06-2007, 07:22 AM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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One more bump for all those frustrated Dell 'no sound' users
Happy Listening indeed, bookworm!
One last question: Should I delete those Other Devices which are showing a yellow question mark? (see above post #10)
If you have time. I know you are one very busy lady on this forum.
cheers,
~z
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z
Last edited by zenmoonstar : 03-06-2007 at 07:27 AM.
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03-06-2007, 05:43 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 9,443
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Quote:
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Originally Posted by zenmoonstar
Happy Listening indeed, bookworm!
One last question: Should I delete those Other Devices which are showing a yellow question mark? (see above post #10)
If you have time. I know you are one very busy lady on this forum.
cheers,
~z |
Multimedia audio should have gone, Ethernet is your DSL. Use Device Manager to install, right click My Computer > Properties > Hardware Tab > Devive Manager > right click problem device > click Update Driver - say no to connecting to Internet > Next > select Install software automatically > load Recovery CD > Next
The Hardware Wizard will find the driver on the CD and install
or download from Dell > Network > Intel PRO/100
http://support.euro.dell.com/support...os=WW1&osl=EN#
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
03-06-2007, 06:35 PM
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Registered User
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Join Date: Feb 2007
Location: USA
Posts: 9
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Thanks again Barbara-no more yellow question marks!
Thanks once again Barbara. You are - as we used to say - 'a sharp cookie.' LOL
I downloaded the network driver from your link - it went smoothly.
Uninstalled the Audio Controller and now there are no more yellow question marks in Device Manager.
I feel like everything is working as it should.
God bless you and take care.
~z
__________________
Q. "Is there intelligent life on earth?"
A. "Yes, and she resides deep within the STT forum. She is called 'bookworm.' Seek her counsel."
~z
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