No Sound On Xp

RJT53 · #1 03-21-2007, 08:22 PM

I too am having problems with my onboard sound having reinstalled XP after loads of other problems. Everything is working fine but I cannot get anything out of my speakers. All the connections are in and in the correct place. My device manager does not show any problems. I have a Realtek AC97 Audio Controller driver version 5.10.0.6210 which it says is not certified by Microsoft. When I use a headphones in the socket I can hear in one side. Media Player plays the music fine and my TV/radio tuner is working all apart from the sound. I keep trying to update the driver from the files I copied onto an external hard drive before I reinstalled XP but no good. Help please!!!!!!!!

Monty007 · #2 03-22-2007, 12:26 AM

Hi RJT53, is the sound card showing ok in device manager? I would unistall the driver then go to http://www.realtek.com.tw/downloads/...&GetDown=false
and down load this driver and see if that helps.

RJT53 · #3 03-23-2007, 08:21 AM

I have tried this. The Sound Card also showed as Avance AC97 but when you go into the website they are no longer available and you are redirected to Realtek. Nothing I try seems to be any good. I am at my wits end. It seems so many other people are having the same problem though. Everything is showing as playing OK on Media Playand DVDs show the picture OK it is just the sound that is not there. I do not understand codecs and their significance. Mine is showing as ALC650 - whether that it how it started or whether it is as a result of one of my downloads I don't know.

bookworm · #4 03-23-2007, 08:20 PM

Quote:

Originally Posted by RJT53

I have tried this. The Sound Card also showed as Avance AC97 but when you go into the website they are no longer available and you are redirected to Realtek. Nothing I try seems to be any good. I am at my wits end. It seems so many other people are having the same problem though. Everything is showing as playing OK on Media Playand DVDs show the picture OK it is just the sound that is not there. I do not understand codecs and their significance. Mine is showing as ALC650 - whether that it how it started or whether it is as a result of one of my downloads I don't know.

What make and model is your comp, if not sure get Belarc, copy and paste the report, omit the software and win update section, if you have the right audio driver then you may have to install manually, but first just check you have the right driver http://www.belarc.com/free_download.html

Hope this helps

RJT53 · #5 03-24-2007, 07:04 PM

The computer is a Multivision. I did a clean reinstall of Windows and everything was working fine with the sound beforehand. I have not yet run the update to SP2 - I am in the process of rebuilding everything again. I thought I would restart once more as I had done so many system restores I was confused with where I should be. I have everything which was on the computer before is reinstalled Windows on a removable hard drive. I have not as yet updated to SP2. Any assistance would be very gratefully received. I am tearing my hair out.

Here is the Belarc printout.

Operating System System Model
Windows XP Home Edition Service Pack 1 (build 2600) MSI MS-6380E 1.0
Processor a Main Circuit Board b
1.53 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: MSI MS-6380E 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 07.00T 04/02/01
Drives Memory Modules c,d
100.05 Gigabytes Usable Hard Drive Capacity
58.82 Gigabytes Hard Drive Free Space

ATAPI DVD DD 2X16X4X16 [CD-ROM drive]
SAMSUNG DVD-ROM SD-616Q [CD-ROM drive]
3.5" format removeable media [Floppy drive]

SAMSUNG SP4002H [Hard drive] (40.06 GB) -- drive 0, s/n 0524J1FTA83689, rev QU100-60, SMART Status: Healthy 768 Megabytes Installed Memory

Slot '0' has 512 MB
Slot '1' has 256 MB
Slot '2' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 2.09 GB 1.43 GB free
d: (NTFS on drive 0) 37.95 GB 25.50 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Rachel Thackrah 24/03/2007 22:48:36 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 9000 SERIES [Display adapter]
Hansol 15.7 [Monitor] (15.7"vis, September 2002)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (3x) Realtek AC'97 Audio for VIA (R) Audio Controller
Standard Game Port
Unimodem Half-Duplex Audio Device
WinFast TV2000 XP WDM Audio Capture
WinFast TV2000 XP WDM Crossbar
WinFast TV2000 XP WDM TVTuner
WinFast TV2000 XP WDM Video Capture
Communications Other Devices
Intel(R) 536EP V.92 Modem

SMC EZ Connect USB/Ethernet Series Converter
primary Auto IP Address: 192.168.1.2 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:13:F7:2B:AA:66

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
Generic USB Hub
USB Mass Storage Device
USB Root Hub (4x)

RJT53 · #6 03-25-2007, 12:50 PM

I have now run an Everest check on my system and here is the report if that is helpful to anyone. I have cut it down to get it sent

Computer Type ACPI Uniprocessor PC
DirectX 4.09.00.0902 (DirectX 9.0b)

BIOS Type AMI (09/11/02)
CPU Type AMD Athlon XP, 1533 MHz (11.5 x 133) 1800+
Motherboard Chipset VIA VT8367 Apollo KT333
Motherboard Name MSI KT3 Ultra2 (MS-6380E) (5 PCI, 1 AGP, 1 CNR, 3 DIMM, Audio)
Display:
3D Accelerator ATI Radeon 9000 (RV250)
Video Adapter RADEON 9000 SERIES (64 MB)
Video Adapter RADEON 9000 SERIES (64 MB)

Multimedia:
Audio Adapter BrookTree Bt878 Video Capture Device - Audio Section
Audio Adapter Realtek ALC650 @ VIA AC'97 Enhanced Audio Controller

7200 RPM, Ultra-ATA/100)
IDE Controller VIA Bus Master IDE Controller
Partitions:
D: (NTFS) 36193 MB (17892 MB free)

Network Adapter SMC EZ Connect USB/Ethernet Series Converter (192. [ TRIAL VERSION ])

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 07.00T
Manufacture
DMI Chassis Type Desktop Case
DMI Chassis Version Version 1.00
DMI Motherboard Manufacturer MSI
DMI Motherboard Product MS-6380E
DMI Motherboard Version 1.0
DMI System Manufacturer MSI
DMI System Product MS-6380E
DMI System Version 1.0
DMI Total / Free Memory Sockets 3 / 1

B00 D00 F00: VIA VT8367 Apollo KT333 Chipset - System Controller

Offset 00: 06 11 99 30 06 00 30 22 00 00 00 06 00 08 00 00
Offset 10: 08 00 00 E0 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 06 11 00 00
Offset 30: 00 00 00 00 A0 00 00 00 00 00 00 00 00 00 00 00
Offset 40: 00 18 88 80 82 44 01 00 18 99 88 80 82 44 00 00
Offset 50: 17 A3 69 EA 60 05 30 30 EE 00 10 20 30 30 30 30
Offset 60: 0A AA 00 20 E6 99 00 14 ED 2D 43 D0 00 A0 00 00
Offset 70: 82 C8 00 01 00 09 50 00 01 00 00 00 00 00 02 00
Offset 80: 0F 00 00 00 80 00 00 00 03 00 42 00 00 00 00 00
Offset 90: 17 A3 69 EA 0F 1C F1 09 21 FF 00 00 21 32 74 00
Offset A0: 02 C0 20 00 07 02 00 1F 04 03 00 00 2F 08 04 77
Offset B0: 7F 77 08 00 80 00 00 00 88 00 00 00 00 00 00 8E
Offset C0: 01 00 02 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 9A 77 9A 88 00 9A 00 00
Offset F0: 00 00 00 00 00 94 94 00 00 00 00 00 00 00 00 00

B00 D01 F00: VIA VT8367 Apollo KT333 Chipset - AGP Controller

Offset 00: 06 11 99 B0 07 01 30 22 00 00 04 06 00 00 01 00
Offset 10: 00 00 00 00 00 00 00 00 00 01 01 00 C0 C0 00 00
Offset 20: 60 DF 60 DF 40 CF 40 DF 00 00 00 00 00 00 00 00
Offset 30: 00 00 00 00 80 00 00 00 00 00 00 00 00 00 0C 00
Offset 40: 81 C0 88 44 24 72 00 00 00 00 00 00 00 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 01 00 02 02 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B00 D08 F01: BrookTree Bt878 Video Capture Device - Audio Section

Offset 00: 9E 10 78 08 06 00 90 02 11 00 80 04 00 20 80 00
Offset 10: 08 F0 5F DF 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7D 10 06 66
Offset 30: 00 00 00 00 44 00 00 00 00 00 00 00 05 01 04 FF
Offset 40: 00 00 00 00 03 4C 00 00 00 00 00 00 01 00 22 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B00 D11 F05: VIA AC'97 Enhanced Audio Controller

Offset 00: 06 11 59 30 01 00 10 02 50 00 01 04 00 00 00 00
Offset 10: 01 E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 62 14 20 47
Offset 30: 00 00 00 00 C0 00 00 00 00 00 00 00 16 03 00 00
Offset 40: 01 CC 00 00 00 00 00 00 00 08 00 00 3F 00 00 00
Offset 50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 01 00 02 06 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 01 00 02 06 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

B01 D00 F00: ATI Radeon 9000 Video Adapter

Offset 00: 02 10 66 49 87 00 B0 02 01 00 00 03 08 FF 00 00
Offset 10: 08 00 00 D0 01 C8 00 00 00 00 6F DF 00 00 00 00
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 02 10 02 20
Offset 30: 00 00 6C DF 58 00 00 00 00 00 00 00 10 01 08 00
Offset 40: 00 00 00 00 00 00 00 00 00 00 00 00 02 10 02 20
Offset 50: 01 00 02 06 00 00 00 00 02 50 20 00 17 02 00 2F
Offset 60: 04 03 00 1F 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

--------[ Debug - Video BIOS ]------------------------------------------------------------------------------------------

C000:0000 U.......................|.....IBM............... 761295520......
C000:0040 ??..............2002/08/01 16:08................E.[.... ........
C000:0080 ..CONNECT 3D RADEON 9000 LE BIOS ...(C) 1988-2002, ATI Techno
C000:00C0 logies Inc. BK8.0.0 VR000.000.008.000.000.001.001.000 fdfqw1pb.l
C000:0100 00 v611 .V250AGP DGD1UN...`.......`.+.RY....................fI..
C000:0140 ......yv.k5.....5.#...$TVS............p}....-...............PCIR
C000:0180 ..fI................ATI RADEON RV250..............*.i3......o.Q.
C000:01C0 ........................................q.....0 ..3Q0`..........
C000:0200 CD..<..... ....P ....P`........X .A`.X`........h....` .....$...
C000:0240 ...A.........M.......[.M..............t.....0....px..r..|.......
C000:0280 .......`...........e...........e..........I....... .....P........
C000:02C0 ...P...............M.......[...@..-.-L.. .'H.....T..qWw..0.0.D.#
C000:0300 S9.X.2.2u.......@..............dM.... ...dM.........H.......@.M.
C000:0340 ........D........4`...s.....H......h..M........... ......A.......
C000:0380 ........A.................A...............A....... ............A.
C000:03C0 ..............A........................5.......?. .....-......0.

bookworm · #7 03-25-2007, 08:42 PM

[quote=RJT53]I have now run an Everest check on my system and here is the report if that is helpful to anyone. I have cut it down to get it sent

Computer Type ACPI Uniprocessor PC
DirectX 4.09.00.0902 (DirectX 9.0b)

BIOS Type AMI (09/11/02)
CPU Type AMD Athlon XP, 1533 MHz (11.5 x 133) 1800+
Motherboard Chipset VIA VT8367 Apollo KT333
Motherboard Name MSI KT3 Ultra2 (MS-6380E) (5 PCI, 1 AGP, 1 CNR, 3 DIMM, Audio)
Display:
3D Accelerator ATI Radeon 9000 (RV250)
Video Adapter RADEON 9000 SERIES (64 MB)
Video Adapter RADEON 9000 SERIES (64 MB)

Multimedia:
Audio Adapter BrookTree Bt878 Video Capture Device - Audio Section
Audio Adapter Realtek ALC650 @ VIA AC'97 Enhanced Audio Controller

7200 RPM, Ultra-ATA/100)
IDE Controller VIA Bus Master IDE Controller
Partitions:
D: (NTFS) 36193 MB (17892 MB free)

Network Adapter SMC EZ Connect USB/Ethernet Series Converter (192. [ TRIAL VERSION ])

Not too sure on this one, it could be the Brooktree that has the problem, go here http://72.29.80.128/Forum/

post this section of Everest

Computer Type ACPI Uniprocessor PC
DirectX 4.09.00.0902 (DirectX 9.0b)

BIOS Type AMI (09/11/02)
CPU Type AMD Athlon XP, 1533 MHz (11.5 x 133) 1800+
Motherboard Chipset VIA VT8367 Apollo KT333
Motherboard Name MSI KT3 Ultra2 (MS-6380E) (5 PCI, 1 AGP, 1 CNR, 3 DIMM, Audio)
Display:
3D Accelerator ATI Radeon 9000 (RV250)
Video Adapter RADEON 9000 SERIES (64 MB)
Video Adapter RADEON 9000 SERIES (64 MB)

Multimedia:
Audio Adapter BrookTree Bt878 Video Capture Device - Audio Section
Audio Adapter Realtek ALC650 @ VIA AC'97 Enhanced Audio Controller

7200 RPM, Ultra-ATA/100)
IDE Controller VIA Bus Master IDE Controller
Partitions:
D: (NTFS) 36193 MB (17892 MB free)

Network Adapter SMC EZ Connect USB/Ethernet Series Converter (192. [ TRIAL VERSION ])

I'll follow and post the other links

Hope this helps

RJT53 · #8 03-26-2007, 06:00 AM

Thanks for this. I have posted on Overclocked as requestetd. I did wonder what the Brooktree device was. I had not come across it before on any checks. How do I find it and delete it if that is the offender?

bookworm · #9 03-26-2007, 05:52 PM

Quote:

Originally Posted by RJT53

Thanks for this. I have posted on Overclocked as requestetd. I did wonder what the Brooktree device was. I had not come across it before on any checks. How do I find it and delete it if that is the offender?

Don't delete, it is a TV card so may have a bearing on sound, it may be the device that needs the driver.

Cheers

RJT53 · #10 03-27-2007, 12:44 PM

I have a Winfast2000 TV card installed. When I first did the XP reinstall the drivers for this were showing as a yellow question mark but have installed themselves eventually either from the CD with the software and drivers or from some other place. The TV and radio is working fine just no sound.

bookworm · #11 03-27-2007, 05:49 PM

Quote:

Originally Posted by RJT53

I have a Winfast2000 TV card installed. When I first did the XP reinstall the drivers for this were showing as a yellow question mark but have installed themselves eventually either from the CD with the software and drivers or from some other place. The TV and radio is working fine just no sound.

If you have a CD with drivers and software that came with the comp, try installing this way. Load the CD and then close the program.

Go to Device Manager / right click device with yellow ? mark / click Update driver / click No, not this time / Next / select Install the software automatically(Recommended) / Next. the Hardware Wizard will search the CD and should install the driver, it could take a while to find the driver, give it time.

Hope this helps

RJT53 · #12 03-29-2007, 08:05 AM

I have not got anything with a yellow mark now - all the drivers were found a while ago but did not solve anything.

bookworm · #13 03-29-2007, 07:24 PM

Quote:

Originally Posted by RJT53

I have not got anything with a yellow mark now - all the drivers were found a while ago but did not solve anything.

Post at other forum

Cheers