sound device problem

[dekntan]

hi, i recently got a foxconn winfast motherboard installed into my pc
to change from sd to ddr memory (rather than spend a fortune on sd
memory). when they conected it up they said i didnt need the sound card
and would take it out. for the first week or
so the pc ran fine then the sound disappeared so i cudnt play music
but still had the pc error sounds and the pc started rebooting itself
and freezing often (up to 7 times a day) i have looked on many forums
and sites for the info that i need but no answers have appeared
the
motherboard is a winfast motherboard core series 760GXK8MC - RSH
(designed for windows xp)

info on the booklet says

Support AMD socket 754 Sepron, Athlon 64 processors
P/N 91-185760M20M-40-G
APG 8X
hypertransport
DDR 40
6 CHANNEL
10/100M LAN
IEEE 1394
USB2.0
SATA
SUPER TECHNOLOGY INCLUDING super speed, super boot, super recovery,
superlogo, super step, super bios protect, and super update

info on the box says

Based on SiS 760GX +964 chipset
Support AMD socket 754 Sepron, Athlon 64 processors
Support DDR-400 / 6333 / 266Mhz memory
Support AGP 8X

i have uninstalled and reinstalled the drivers on the disk that came
with the motherboard a few times without any luck and looked in device
manager which says i have no sound device installed i have tried
installing a few different ones also without any luck. i dont really
know what i am doing or where to look for things so if you need any
more info on the pc you will have to try and tell me where to find it.

in device manager under sound, video and game controllers i have listed,
audio codecs, lecacy audio codecs, legacy video capture devices,
media control devices, SOUNDMAX integrated digital audio, video codecs,
and under system devices
system speakers in properties, general- it says "no drivers are installed
for this device" device type - system devices, Location - on PCI bus

In system properties - general is says
System, microsoft windows xp, professional, version 2002 service pack 2
computer - AMD sempron(tm) processor 3000+
1.8Ghz, 512 MB of ram
physical address extention

have supplied as much info as i know how to find please can anyone help
am nearly at the end of my tether with it

I also get a little error message up on start up that says "unable to set
tary icon" not sure if this is related or something different

and i have also had an error code of - 536870397
any help would be gratefully received
thanks tan

[Able]

Have you looked at your bios settings for your onboard sound?

[bookworm]

Originally Posted by dekntan

hi, i recently got a foxconn winfast motherboard installed into my pc
to change from sd to ddr memory (rather than spend a fortune on sd
memory). when they conected it up they said i didnt need the sound card
and would take it out. for the first week or
so the pc ran fine then the sound disappeared so i cudnt play music
but still had the pc error sounds and the pc started rebooting itself
and freezing often (up to 7 times a day) i have looked on many forums
and sites for the info that i need but no answers have appeared
the
motherboard is a winfast motherboard core series 760GXK8MC - RSH
(designed for windows xp)

info on the booklet says

Support AMD socket 754 Sepron, Athlon 64 processors
P/N 91-185760M20M-40-G
APG 8X
hypertransport
DDR 40
6 CHANNEL
10/100M LAN
IEEE 1394
USB2.0
SATA
SUPER TECHNOLOGY INCLUDING super speed, super boot, super recovery,
superlogo, super step, super bios protect, and super update

info on the box says

Based on SiS 760GX +964 chipset
Support AMD socket 754 Sepron, Athlon 64 processors
Support DDR-400 / 6333 / 266Mhz memory
Support AGP 8X

i have uninstalled and reinstalled the drivers on the disk that came
with the motherboard a few times without any luck and looked in device
manager which says i have no sound device installed i have tried
installing a few different ones also without any luck. i dont really
know what i am doing or where to look for things so if you need any
more info on the pc you will have to try and tell me where to find it.

in device manager under sound, video and game controllers i have listed,
audio codecs, lecacy audio codecs, legacy video capture devices,
media control devices, SOUNDMAX integrated digital audio, video codecs,
and under system devices
system speakers in properties, general- it says "no drivers are installed
for this device" device type - system devices, Location - on PCI bus

In system properties - general is says
System, microsoft windows xp, professional, version 2002 service pack 2
computer - AMD sempron(tm) processor 3000+
1.8Ghz, 512 MB of ram
physical address extention

have supplied as much info as i know how to find please can anyone help
am nearly at the end of my tether with it

I also get a little error message up on start up that says "unable to set
tary icon" not sure if this is related or something different

and i have also had an error code of - 536870397
any help would be gratefully received
thanks tan

Look in Device Manager for anything yellow flagged, looks like you need the chipset drivers. As you have the motherboard disc you can get Device Manager to install for you.

The SM Bus is the first you need to correct, do it this way, load motherboard disc, then close the programe and leave disc in driver.

Go to Device Manager, right click problem hardware (yellow flagged)- select Update Driver - the hardware Wizard launches / select No, not this time to go online / Next / Install software automatically ( Recomended ) / Next

it will search the disc and install driver for you

if this does not work then you may have to go into BIOS to enable sound, post back for more help.

Hope this helps

[dekntan]

thanks for the replyes
i have nothing yellow flagged in (!) or that sign in device manager meant to add that on op but forgot to (silly me) so do i still need to follow the instructions above or go straight to bios and again not sure where i am going please help

[dekntan]

Ran the berlac advisor thingy and here is the results duno if this helps but here goes


Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
1.80 gigahertz AMD Sempron
128 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: WinFast 760GXK8MC
Serial Number: WY3F63608876
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 10/08/2005
Drives Memory Modules c,d
40.01 Gigabytes Usable Hard Drive Capacity
17.97 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GSA-5163D USB Device [CD-ROM drive]
SAMSUNG DVD-ROM SD-616 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST340810A [Hard drive] (40.02 GB) -- drive 0, s/n 3FB1PGEA, rev 3.34, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 40.01 GB 17.97 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Dek N Tan 02/04/2007 10:25:07 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Lexmark 2300 Series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS 5513 IDE UDMA Controller NVIDIA RIVA TNT2 Model 64/Model 64 Pro (Microsoft Corporation) [Display adapter]
LGE CB563C-NJ [Monitor] (13.8"vis)
Bus Adapters Multimedia
SiS 180 RAID Controller
SiS 7001 PCI to USB Open Host Controller (3x)
SiS PCI to USB Enhanced Host Controller SoundMAX Integrated Digital Audio
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
Dhcp Server: none responded
Physical Address: 00:15:58:5C:2E:03
USB Cable Modem 351000
primary Auto IP Address: 81.104.149.83 / 22
Gateway: 81.104.148.1
Dhcp Server: 62.254.64.20
Physical Address: 00:0E:9B:F7:8A:99

Networking Dns Servers: 194.168.4.100
194.168.8.100
Radialpoint Filter
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (4x)
Virus Protection [Back to Top]
ntl Netguard Anti-virus Version 5.2.0
Realtime File Scanning Off

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 03/13/2007 Microsoft Security Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
Windows Media Format 11 SDK
KB929399 (details...)
SP0
KB929399 on 16/03/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 17/01/2007 (details...)
Windows Media Player 9
KB917734_WMP9 (details...)
SP0
KB917734_WMP9 on 17/01/2007 (details...)
Windows Media Player
SP0
KB911564 on 17/01/2007 (details...)
Windows XP
KB923689 (details...)
SP0
KB923689 on 17/01/2007 (details...)
KB928090-IE7 on 15/02/2007 (details...)
KB929969 on 21/01/2007 (details...)
SP10
MSCOMPPACKV1 on 15/03/2007 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP3
KB873339 on 17/01/2007 (details...)
KB885835 on 17/01/2007 (details...)
KB885836 on 17/01/2007 (details...)
KB886185 on 17/01/2007 (details...)
KB887472 on 17/01/2007 (details...)
KB888111WXPSP2 on 01/04/2007 (details...)
KB888302 on 17/01/2007 (details...)
KB890859 on 17/01/2007 (details...)
KB891781 on 17/01/2007 (details...)
KB893756 on 17/01/2007 (details...)
KB893803V2 on 16/01/2007 (details...)
KB894391 on 17/01/2007 (details...)
KB896358 on 17/01/2007 (details...)
KB896423 on 17/01/2007 (details...)
KB896424 on 17/01/2007 (details...)
KB896428 on 17/01/2007 (details...)
KB898461 on 16/01/2007 (details...)
KB899587 on 17/01/2007 (details...)
KB899591 on 17/01/2007 (details...)
KB900485 on 24/01/2007 (details...)
KB900725 on 17/01/2007 (details...)
KB901017 on 17/01/2007 (details...)
KB901214 on 17/01/2007 (details...)
KB902400 on 17/01/2007 (details...)
KB904706 on 17/01/2007 (details...)
KB904942 on 20/01/2007 (details...)
KB905414 on 17/01/2007 (details...)
KB905749 on 17/01/2007 (details...)
KB908519 on 17/01/2007 (details...)
Windows XP
SP3 (continued)
KB908531 on 17/01/2007 (details...)
KB910437 on 17/01/2007 (details...)
KB911280 on 17/01/2007 (details...)
KB911562 on 17/01/2007 (details...)
KB911927 on 17/01/2007 (details...)
KB912919 on 17/01/2007 (details...)
KB913580 on 17/01/2007 (details...)
KB914388 on 17/01/2007 (details...)
KB914389 on 17/01/2007 (details...)
KB914440 on 20/01/2007 (details...)
KB915865 on 20/01/2007 (details...)
KB916595 on 17/01/2007 (details...)
KB917344 on 17/01/2007 (details...)
KB917422 on 17/01/2007 (details...)
KB917953 on 17/01/2007 (details...)
KB918118 on 15/02/2007 (details...)
KB918439 on 17/01/2007 (details...)
KB919007 on 17/01/2007 (details...)
KB920213 on 17/01/2007 (details...)
KB920670 on 17/01/2007 (details...)
KB920683 on 17/01/2007 (details...)
KB920685 on 17/01/2007 (details...)
KB920872 on 24/01/2007 (details...)
KB921398 on 17/01/2007 (details...)
KB922582 on 17/01/2007 (details...)
KB922616 on 17/01/2007 (details...)
KB922819 on 17/01/2007 (details...)
KB923191 on 17/01/2007 (details...)
KB923414 on 17/01/2007 (details...)
KB923694 on 17/01/2007 (details...)
KB923980 on 17/01/2007 (details...)
KB924191 on 17/01/2007 (details...)
KB924270 on 17/01/2007 (details...)
KB924496 on 17/01/2007 (details...)
KB924667 on 15/02/2007 (details...)
KB925454 on 20/01/2007 (details...)
KB926239 on 15/03/2007 (details...)
KB926255 on 17/01/2007 (details...)
KB926436 on 15/02/2007 (details...)
KB927779 on 15/02/2007 (details...)
KB927802 on 15/02/2007 (details...)
KB928255 on 15/02/2007 (details...)
KB928843 on 15/02/2007 (details...)
KB929338 on 14/03/2007 (details...)
KB929969 on 17/01/2007 (details...)
KB931836 on 15/02/2007 (details...)
Windows
SP1
IDNMITIGATIONAPIS on 20/01/2007 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 20/01/2007 (Microsoft National Language Support Downlevel APIs)




the only red crosses it came up with was on the user account - guest, help assistant and SUPPORT_388945a0

[dekntan]

Originally Posted by Able

Have you looked at your bios settings for your onboard sound?

how do i find my onboard settings in BIOS?, i know how to get into bios but not confidant enough to go in and change things around, i also have the problem that when the pc has been unplugged for what ever reason, the time and date settings return back to the factory default and i have to go into BIOS and set them myself, im no expert but surely the pc should hold the time for so long without resetting back to factory setting on the time?

[bookworm]

Originally Posted by dekntan

how do i find my onboard settings in BIOS?, i know how to get into bios but not confidant enough to go in and change things around, i also have the problem that when the pc has been unplugged for what ever reason, the time and date settings return back to the factory default and i have to go into BIOS and set them myself, im no expert but surely the pc should hold the time for so long without resetting back to factory setting on the time?

This sounds as if the CMOS battery is failing, this holds the BIOS settings when the computer is turned off. You most likley will need a new battery.

Take a look at this, enlarge the picture of the board, the CMOS battery is in the bottom left hand corner.
http://www.foxconnchannel.com/Produc...d=en-us0000074

The batteries are usally the same as used in clocks, very cheap

Hope this helps

[dekntan]

thanks bookworm, that had been mentioned earlier, about the battery not holding its charge? when we first put the motherboard in (it was brand new) i will get a new one and keep you updated, could that problem be causing the sound to or will i need to look in BIOS sound

[Able]

Te fact that your m/board battery is fubar means that your cmos may revert to its default settings as soon as you switch off your pc. Change your battery 1st then reset your onboard sound.

[bookworm]

Originally Posted by dekntan

thanks bookworm, that had been mentioned earlier, about the battery not holding its charge? when we first put the motherboard in (it was brand new) i will get a new one and keep you updated, could that problem be causing the sound to or will i need to look in BIOS sound

Go here to get the manual http://www.foxconnchannel.com/servic...,760GXK8MC-RSH

it's a Phoenix BIOS it shows how to get to onboard audio, but this was the path I found Advanced BIOS Features / SiS OnChip PCI device / SiS AC97 AUDIO

Hope this helps

[dekntan]

Originally Posted by bookworm

Go here to get the manual http://www.foxconnchannel.com/servic...,760GXK8MC-RSH

it's a Phoenix BIOS it shows how to get to onboard audio, but this was the path I found Advanced BIOS Features / SiS OnChip PCI device / SiS AC97 AUDIO

Hope this helps

right ive been into BIOS still no change but this is what it says
PHEONIX AWAD BIOS - CMOS SETUP UTILTY - INTERGRATED PHERIPHERALS
SiS ONCHIP IDE device [press enter]
SiS ONCHIP PCI device [press enter] -
SiS USB CONTROLLER [ENABLED]
USB 2.0 SUPPORTS [ENABLED]
USB KEYBOARD SUPPORT [ENABLED]
USB MOUSE SUPPORT [ENABLED]
SiS AC97 AUDIO [ENABLED]
SiS 10/100m ETHERNET [ENABLED]
SiS SERIAL ATA CONTROLLER [ENABLED]
SiS SERIAL ATA MODE [IDE]
ONBOARD Lan BOOT ROM [IDE]
IDE HDD BLOCK MODE [ENABLED]
USB ACCESS INTERFACE [EDB BUS]
USB1 ACCESS INTERFACE [EDB BUS]
USB2 ACCESS INTERFACE [EDB BUS]
USB2.0 ACCESS INTERFACE [EDB BUS]
MAC ACCESS INTERFACE [EDB BUS]
AUDIO ACCESS INTERFACE [PCI BUS]
(tried changing the audio from PCI to EDB but no change beginning to loose all hope now)

[bookworm]

Originally Posted by dekntan

right ive been into BIOS still no change but this is what it says
PHEONIX AWAD BIOS - CMOS SETUP UTILTY - INTERGRATED PHERIPHERALS
SiS ONCHIP IDE device [press enter]
SiS ONCHIP PCI device [press enter] -
SiS USB CONTROLLER [ENABLED]
USB 2.0 SUPPORTS [ENABLED]
USB KEYBOARD SUPPORT [ENABLED]
USB MOUSE SUPPORT [ENABLED]
SiS AC97 AUDIO [ENABLED]
SiS 10/100m ETHERNET [ENABLED]
SiS SERIAL ATA CONTROLLER [ENABLED]
SiS SERIAL ATA MODE [IDE]
ONBOARD Lan BOOT ROM [IDE]
IDE HDD BLOCK MODE [ENABLED]
USB ACCESS INTERFACE [EDB BUS]
USB1 ACCESS INTERFACE [EDB BUS]
USB2 ACCESS INTERFACE [EDB BUS]
USB2.0 ACCESS INTERFACE [EDB BUS]
MAC ACCESS INTERFACE [EDB BUS]
AUDIO ACCESS INTERFACE [PCI BUS]
(tried changing the audio from PCI to EDB but no change beginning to loose all hope now)

Are your audio plugs at the top of the tower, near keyboard mouse sockets on the I/O plate.

Or are they much lower down near the bottom in an exspansion slot

Let me know

Also check this out

Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

and this
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

Also go to Device Manager / Expand Systems / is the Microsoft Universal Audio Architecture shown as installed

Hope this helps

[dekntan]

the speakers are plugged towards the bottom near the usb hubs and the monitor plug of the tower
In sound and audio devices properties it says -
volume - no audio device
sound playback - no playback devices
sound recording - no recording device
MIDI music playback - no MIDI playback devices

under hardware these are listed
samsung dvd rom sd 616
hl-dt-st dvdram gsa-5163d usb
soundmax intergrated digital audio
audio codecs
legacy audio driver
media control devices
video codecs

in control panel - admin tools - componant services
- windows audio is already down as automatic

in the properties it says
audioSrv
path to executable; C:\WINDOWS\SYSTEM32\svchost.exe-k netsvcs

in device manager i cant see any expand systems (is it poss called something else)
couldnt see anything named similar either as micosoft audio architecture

thanks for all your help bookwork am beginning to think this is a duffy pc that should only meet a hammer in future

[bookworm]

Originally Posted by dekntan

the speakers are plugged towards the bottom near the usb hubs and the monitor plug of the tower
In sound and audio devices properties it says -
volume - no audio device
sound playback - no playback devices
sound recording - no recording device
MIDI music playback - no MIDI playback devices

under hardware these are listed
samsung dvd rom sd 616
hl-dt-st dvdram gsa-5163d usb
soundmax intergrated digital audio
audio codecs
legacy audio driver
media control devices
video codecs

in control panel - admin tools - componant services
- windows audio is already down as automatic

in the properties it says
audioSrv
path to executable; C:\WINDOWS\SYSTEM32\svchost.exe-k netsvcs

in device manager i cant see any expand systems (is it poss called something else)
couldnt see anything named similar either as micosoft audio architecture

thanks for all your help bookwork am beginning to think this is a duffy pc that should only meet a hammer in future

Are your audio plugs below the monitor socket, get Everest see what it gives copy and paste My Computer/Summary section http://www.softpedia.com/get/System/...-Edition.shtml

sorry what i meant was in Device Manager / System Devices . click the + sign and see if that M$ system is listed
Hope this helps

[dekntan]

hope this is the bit u need to see on the everest report?????
EVEREST Home Edition © 2003-2005 Lavalys, Inc.

--------------------------------------------------------------------------------


Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer DEKNTAN
Generator Dek N Tan
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2007-04-05
Time 02:01


Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DEKNTAN
User Name Dek N Tan

Motherboard:
CPU Type AMD Sempron, 1800 MHz (9 x 200) 3000+
Motherboard Name Unknown
Motherboard Chipset SiS 760, AMD Hammer
System Memory 512 MB (PC3200 DDR SDRAM)
BIOS Type Award (10/08/05)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA RIVA TNT2 Model 64/Model 64 Pro (Microsoft Corporation) (32 MB)
3D Accelerator nVIDIA RIVA TNT2 M64
Monitor Plug and Play Monitor [NoDB] (120016843009)

Multimedia:
Audio Adapter SiS 7012 Audio Device

Storage:
IDE Controller SiS 5513 IDE UDMA Controller
SCSI/RAID Controller SiS 180 RAID Controller
Floppy Drive Floppy disk drive
Disk Drive ST340810A (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive SAMSUNG DVD-ROM SD-616 (16x/48x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38154 MB (19176 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter SiS 900-Based PCI Fast Ethernet Adapter
Network Adapter USB Cable Modem 351000 (81.104.149.83)

Peripherals:
Printer Lexmark 2300 Series
Printer Microsoft Office Document Image Writer
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
USB Device Generic USB Hub
USB Device Lexmark 2300 Series
USB Device Philips SPC 300NC PC Camera #4
USB Device USB Cable Modem 351000
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Printing Support

in device manager / system devices - under microsoft only things listed is
- microsoft ACPI-Compliant System
- microsoft system management BIOS driver

the speaker plug is just above the monitor plug