AC"97 Audio Controller

coqs · #1 05-25-2007, 09:17 PM

Hi
I just chanced upon this forum and really hope you can help me out

Been up for the past 11 hours just trying to find a fix for my sound problems

Seeing all the people that you've been able to help gives me hope and wishing you can do the sam here

Well here are the details that you may need

Intel(r) AC'97 Audio Controller
Device type: Sound, Video and game controllers
Manufacturer: Intel
Location: PCI bus 0, device 0, function 1

Driver Provider: Microsoft
Driver Date: 7/1/2001
Driver Version: 5.1.2535.0
Digital Signer: Microsoft Windows Publisher

Device status:
This device cannot start. (Code 10)
Device Instance Id:
PCI\VEN_8086&DEV_7195&SUBSYS_01A11014&REV_00\3&61A AA01&0&01
Hardware Ids:
PCI\VEN_8086&DEV_7195&SUBSYS_01A11014&REV_00
PCI\VEN_8086&DEV_7195&SUBSYS_01A11014
PCI\VEN_8086&DEV_7195&CC_040100
PCI\VEN_8086&DEV_7195&CC_0401
Compatible Ids:
PCI\VEN_8086&DEV_7195&REV_00
PCI\VEN_8086&DEV_7195
PCI\VEN_8086&CC_040100
PCI\VEN_8086&CC_0401
PCI\VEN_8086
PCI\CC_040100
PCI\CC_0401
Matching Device Ids:
pci\ven_8086&dev_7195&subsys_01a11014
Service:
ac97intc
Enumerator:
PCI
Devnode Flags:
DN_HAS_PROBLEM
DN_DISABLEABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER
Ejection Relations:
PCI\VEN_8086&DEV_7194&SUBSYS_00000000&REV_01\3&61a aa01&0&00
PCI\VEN_8086&DEV_7196&SUBSYS_01A21014&REV_00\3&61a aa01&0&02
Class Installer:
MmSys.Cpl,MediaClassInstaller
Current Power State:
D3
Power Capabilities:
PDCAP_D0_SUPPORTED
PDCAP_D3_SUPPORTED
Power State Mappings:
S0 -> D0
S1 -> D1
S2 -> Unspecified
S3 -> Unspecified
S4 -> D3
S5 -> D3

Really appreciate any help

Thanks
coqs

Monty007 · #2 05-26-2007, 04:33 AM

Hi, Right click my computer. Select properties then go to the hardware tab. Click on the device manager tab and look for 'Sound, Video and Game controllers. Expand that menu and it should have AC 97 audio listed there. If there is a Exclamation point there is a driver error or it's not installed. Right click on the AC 97 audio and select properties and click on the resource tab tab, make sure there are no conflicts listed at the bottom. How did you loose your sound? did you try a system restore point?

coqs · #3 05-26-2007, 08:03 AM

Hi Monty007!

I did what you mentioned, went to properties resource tab (btw, it did have an exclamation point nxt to Intel AC'97 Audio Controller).

Well, unde resources, the Resource Settings indicate "This device isn't using any resources because it has a problem".

Have no idea why it stopped working, it was fine a couple of days ago. I do remember installing Webroot SpySweeper for MSN, although my sound was working then too. When I turned on my computer 2 days ago, I lost the sound. Been trying to search for a fix the past 2 days but no luck.

I did try uninstaling AC'97 through the troubleshooting option. By way of the device manager and the adding device manager but all I get is the error message Location: PCI bus ), device 0, function 1 Device status:
This device cannot start. (Code 10).

Oh yes, I also tried system restore but to no avail. Am really at a loss as what to do next. I hope you can help and would really really appreciate any help.

Thanks for noticing my post!

coqs

coqs · #4 05-26-2007, 09:47 AM

oh another thing...
I got this pop up window right after clicking on the restart button, don't know what it means and if it has anything to do with my loosing my sound.

Here' what the pop up window stated:

iexplore.exe - Application error

The instruction at "0x6600accc" referrenced memory at "0x6600accc". The memory could not be "read".

Click on OK to terminate the program

Please help!
Thanks coqs

Monty007 · #5 05-26-2007, 06:21 PM

Hi coqs, Ok we need to download a audio driver so go to this link http://www.belarc.com/free_download.html
post the HARDWARE RESULTS ONLY and we can take it from there.

coqs · #6 05-26-2007, 10:09 PM

Hi Monty!
Here are the results from the Belarc scan...hope I got eberything down right.

Computer Profile Summary
Computer Name: Dave_laptop (in WORKGROUP)
Profile Date: Sunday, May 27, 2007 10:56:47 AM
Advisor Version: 7.2r
Windows Logon: Administrator

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
700 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache BIOS: 12/29/00
Drives Memory Modules c,d
66.81 Gigabytes Usable Hard Drive Capacity
51.75 Gigabytes Hard Drive Free Space

TEAC CD-224E [CD-ROM drive]

IC25N030ATMR04-0 [Hard drive] (26.81 GB) -- drive 0, s/n MRG215KBGTVA7J, rev MOAOAD4A, SMART Status: Healthy
OEM2540- 54A 40GB 5400RPM USB Device [Hard drive] (40.01 GB) -- drive 1 128 Megabytes Installed Memory
Local Drive Volumes

c: (NTFS on drive 0) 16.31 GB 6.71 GB free
d: (NTFS on drive 0) 10.49 GB 5.10 GB free
f: (NTFS on drive 1) 40.01 GB 39.94 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 5/27/2007 4:01:33 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account EPSON Stylus C59 Series on USB001

Controllers Display
Intel(R) 82440MX Bus Master IDE Controller
Primary IDE Channel [Controller] Silicon Motion LynxEM+ [Display adapter]
Digital Flat Panel (1024x768) [Monitor]
Bus Adapters Multimedia
O2Micro OZ6812 CardBus Controller
Intel(R) 82440MX USB Universal Host Controller Intel(r) AC'97 Audio Controller
Communications Other Devices
Lucent Technologies Soft Modem AMR

Intel 8255x-based PCI Ethernet Adapter (10/100)
primary APIPA Address: 169.254.99.204 / 16
Physical Address: 00

0:59:21:FB:96

Networking Dns Servers: 202.78.97.41
210.4.2.61
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
USB Human Interface Device
A4 Tech USB PC Camera #3
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
IBM PS/2 TrackPoint [Mouse]
Generic USB Hub
Unknown Device
USB Mass Storage Device
USB Root Hub
Virus Protection [Back to Top]
ZoneAlarm Security Suite Antivirus Version 7.0.337.000
Realtime File Scanning On

Monty007 · #7 05-27-2007, 01:23 AM

Hi part of one line is missing should read like this example:
2048 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD MS-7091

Need to know what type of motherboard you have.

coqs · #8 05-28-2007, 06:33 PM

Hi Monty
I don't think its stated, used belarc again and nothing showed. Here's the scan for the processor section:

Processor a Main Circuit Board b
700 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache BIOS: 12/29/00

coqs

bookworm · #9 05-28-2007, 07:11 PM

Quote:

Originally Posted by coqs

Hi Monty
I don't think its stated, used belarc again and nothing showed. Here's the scan for the processor section:

Processor a Main Circuit Board b
700 megahertz Intel Pentium III
32 kilobyte primary memory cache
256 kilobyte secondary memory cache BIOS: 12/29/00

coqs

Try Everest copy and paste the Computer/Summary section http://www.softpedia.com/get/System/...-Edition.shtml

coqs · #10 05-30-2007, 06:06 PM

Hi Barbara!
Thanks, will do that now and get back as soon as

coqs

coqs · #11 05-30-2007, 07:50 PM

Hi Barbara
not sure if this is what you need...please let me know

thanks
coqs

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer COQS_LAPTOP
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2007-05-31
Time 08:11

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name COQS_LAPTOP
User Name Administrator

Motherboard:
CPU Type Mobile Intel Pentium IIIE, 700 MHz (7 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Banister 82440MX
System Memory 128 MB (SDRAM)
BIOS Type Unknown (12/29/00)
Communication Port Printer Port (LPT1)

Display:
Video Adapter Silicon Motion LynxEM+ (4 MB)
Monitor Digital Flat Panel (1024x768)

Multimedia:
Audio Adapter Intel 82443MX AC'97 Audio Device

Storage:
IDE Controller Intel(R) 82440MX Bus Master IDE Controller
Disk Drive IC25N030ATMR04-0 (30 GB, 4200 RPM, Ultra-ATA/100)
Disk Drive OEM2540- 54A 40GB 5400RPM USB Device (37 GB, USB)
Optical Drive TEAC CD-224E (24x CD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 14998 MB (11595 MB free)
F: (NTFS) 38154 MB (30157 MB free)
Total Size 51.9 GB (40.8 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse IBM PS/2 TrackPoint

Network:
Network Adapter Intel 8255x-based PCI Ethernet Adapter (10/100) (169.254.99.204)
Network Adapter WAN (PPP/SLIP) Interface (121.97.252.168)
Modem Lucent Technologies Soft Modem AMR

Peripherals:
USB1 Controller Intel 82440MX USB Universal Host Controller
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

bookworm · #12 06-03-2007, 12:00 PM

Quote:

Originally Posted by coqs

Hi Barbara
not sure if this is what you need...please let me know

thanks
coqs

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer COQS_LAPTOP
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2007-05-31
Time 08:11

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name COQS_LAPTOP
User Name Administrator

Motherboard:
CPU Type Mobile Intel Pentium IIIE, 700 MHz (7 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Banister 82440MX
System Memory 128 MB (SDRAM)
BIOS Type Unknown (12/29/00)
Communication Port Printer Port (LPT1)

Display:
Video Adapter Silicon Motion LynxEM+ (4 MB)
Monitor Digital Flat Panel (1024x768)

Multimedia:
Audio Adapter Intel 82443MX AC'97 Audio Device

Storage:
IDE Controller Intel(R) 82440MX Bus Master IDE Controller
Disk Drive IC25N030ATMR04-0 (30 GB, 4200 RPM, Ultra-ATA/100)
Disk Drive OEM2540- 54A 40GB 5400RPM USB Device (37 GB, USB)
Optical Drive TEAC CD-224E (24x CD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 14998 MB (11595 MB free)
F: (NTFS) 38154 MB (30157 MB free)
Total Size 51.9 GB (40.8 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse IBM PS/2 TrackPoint

Network:
Network Adapter Intel 8255x-based PCI Ethernet Adapter (10/100) (169.254.99.204)
Network Adapter WAN (PPP/SLIP) Interface (121.97.252.168)
Modem Lucent Technologies Soft Modem AMR

Peripherals:
USB1 Controller Intel 82440MX USB Universal Host Controller
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

Still not giveing the motherboard, what make and mode; is your laptop, look for a label, usally underneath, anything you find post