Win XP SP2 on Dell - driver for audio not working

[athombre]

I installed Win XP Pro SP2 on my new Dell E520 desktop with a lot of effort (XP wont recognize the SATA hard drive). Now I do have XP installed, but the audio device did not get installed (no audio device). The system says it has the integrated Intel(R) High Definition Audio Controller (which is from Sigmatel?). I tried the drivers available on the Dell website and the ones from Intel website too. However I keep getting the message 'the drivers installed are not compatible with this system' and the audio device remains unusable.

Can someone please help identify the right drivers or let me know what is causing this problem? I ran the everest report on the machine and here are exerpts from it that I thought are relevant. Please let me know if anything else is needed to debug this issue.

Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
CPU: Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz, 1795 MHz
Motherboard:
CPU Type Unknown, 1800 MHz (7 x 257)
Motherboard Name Dell Dell DM061
Motherboard Chipset Unknown
System Memory 1024 MB
BIOS Type Phoenix (03/30/07)
Storage:
SCSI/RAID Controller Intel(R) ICH8R/ICH9R SATA RAID Controller
Motherboard Properties:
Manufacturer Dell Inc.
Product 0WG864
Motherboard Name Dell Dell DM061
CPU Properties:
CPU Type Unknown
CPUID CPU Name Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz
CPUID Revision 000006F2h
BIOS Properties:
BIOS Type Phoenix
System BIOS Date 03/30/07
Video BIOS Date 06/16/06

Not sure if this is relevant, but I saw some Direct X entry too
DirectX Sound

[ Primary Sound Driver ]

DirectSound Device Properties:
Device Description Primary Sound Driver
Driver Module
Primary Buffers 0

Please help! I have been trying to solve this nonstop for the last 48 hours. :-(

- Amar

[jupke1979]

Hi Amar,

Did you manage to solve your problem with the audio driver?

I had the same problems with installing Win XP SP2. Raid controller not recognized, then not being able to use any USB device during installation of Windows (so I could not click or push the next button; I fixed this by making the whole Windows installation script install by itself using nLite).

But back to the Audio problem. I have one unrecognized PCI device, which probably is the on-board audio. I get the same error messages as you did.

Hope you have some answers, because now I just disabled the audio in Windows.


Jaap

[tantoro]

Couple of questions
Did the system ship with Windows XP?
If so, here are the drivers:
http://support.dell.com/support/down...&catid=&impid=

You must install the drivers in a specific order:
Desktop System Software
Chipset
Graphics
ect (The top three are the most important)


Make sure you have integrated audio (STAC 92XX C-Major HD Audio) and not an ad-on sound card)

If you reinstall Windows with the Dell Cd, you should not have problems. Other versions of Windows will require a RAID driver. The Dell CD has these included.


STeve