Drivers, writers, disks, all missing, pls help
Hi, I am running a Hewlett Packard Pavilion a530n desktop with a HPn300 DVD writer/CD writer combo. I would very much appreciate any help given for this system. Please do let me know if the information provided is not enough. Thank you so much in advance.
1. Version of XP - Windows XP Home, no service packs
2. Hardware setup - Please see Belarc list, I think that is where the data is.
3. What exactly happened leading up to the problem:
a) I uninstalled Roxio Easy CD Creator over a year ago. It wiped out my HP DVD Writer 300n [CD-ROM drive] burning system. I reinstalled WXP repeatedly. It seems to be working now, but here are the problems:
b) Since the uninstall, it will not recognize that there is a disk in the H drive, either purchased, selfmade, various manufacturers, etc. Of course it cannot copy there either since it thinks there is no disk.
c) I uninstalled and let the computer reinstall the IDE adapter from Device Manager. This reinstalled my modem.
d) when I reinstalled WXP, I had so sound card. I downloaded the Realtek'97 upgrade and it fixed that problem.
e) I downloaded the upgrade for HP DVD Writer 300n [CD-ROM drive] but it will not install it since I have no CDwriting software anymore.
f) I no longer have a single program or software that originally came with this package as the WXP install wiped everything out and there is no recovery disc. So it's just plain Windows XP.
f) I haven't done any of the upgrades listed below as each one seems to make the system worse.
Probably a separate problem is that I'm supposed to be a 56k modem, but my downloads are running at 4-5 kb/s. Is that normal?
4. Exact error messages:
there is no disk in the drive
please insert a disk in the drive
will not accept WinDVD
put in modem disk; says sp24069 is in the original modem drivers folder, and sp26633 internet sign-up security - system is not configured for this.
install chipsets from the Device Manager folder (tried and failed)
The hardware was not installed because the wizard cannot find the necessary software (all four items below)
In Device Manager I uninstalled and reinstalled the drivers and rebooted the system. It still says no software for these four with a big yellow question mark.
Other devices
Ethernet controller
this device isn't using any resources because it has a problem
no driver files are required or have been loaded for this device
Device type other devices
Manufacturer unknown
Location PCI bus 0, device 5, function 0
sm bus controller
this device isn't using any resources because it has a problem
Device type other devices
Manufacturer unknown
Location PCI bus 0, device 1, function 1
universal serial bus (USB) controller
this device isn't using any resources because it has a problem
Device type other devices
Manufacturer unknown
Location PCI bus 0, device 2, function 2
video controller (VGA compatible)
this device isn't using any resources because it has a problem
Device type other devices
Manufacturer unknown
Location PCI bus 1, device 0, function 0
Code 28
The drivers for this device are not installed (Code 28).
To reinstall the drivers for this device, click Reinstall Driver
solution button: Reinstall Driver
This code means the device was not installed completely.
To resolve this issue, follow the recommended solution. If that does not work, try removing the device from Device Manager and using the Add New Hardware wizard to redetect it. You may need to obtain updated drivers if the error still occurs.
5. Any antivirus, firewall software you are running - MSN firewall enabled, no antivirus installed as yet.
Belarc Advisor Current Profile
Operating System System Model
Windows XP Home Edition (build 2600) HP Pavilion 061 DW234A-ABA
A530N 0nB1211RE101DIABL10
System Serial Number: MXK4120MN2 NA500
Processor a Main Circuit Board b
2.00 gigahertz AMD Athlon 64
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC.
Diablo 1.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 3.11 08/31/2004
Drives Memory Modules c,d
137.43 Gigabytes Usable Hard Drive Capacity
135.23 Gigabytes Hard Drive Free Space
ASUS CD-S480/AH [CD-ROM drive]
HP DVD Writer 300n [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
WDC WD2000BB-22DWA0 [Hard drive] (200.05 GB) -- drive 0, s/n
WD-WMAEH2572792, rev 15.05R15, SMART Status: Healthy 512 Megabytes
Installed Memory
Slot 'DIMM0' has 512 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Local Drive Volumes
c: (NTFS on drive 0)137.43 GB135.23 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accountslast logon
B'7/8/2007 6:42:58 PM(admin)
local system accounts
Administratornever(admin)
Guestnever
HelpAssistantnever
SUPPORT_388945a0never
Marks a disabled account; Marks a locked account None
detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller None detected
Bus Adapters Multimedia
Standard OpenHCD USB Host Controller (2x) Realtek AC'97 Audio
Communications Other Devices
Agere Win Modem
1394 Net Adapter
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Mass Storage Device
USB Root Hub (2x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/12/2007
Microsoft Security Bulletin Summary) were not found installed.
Installed Microsoft Hotfixes [Back to Top]
No details available No details available
Belarc - Advisor7c10bda7
Microsoft - Internet Explorer55277-007-7943543-21493 (Key:
MF4R4-XQVRY-GKD3G-3KQYT-R44J6)
Microsoft - Picture It! Express 974276-261-9206846-04604 (Key:
FQK74-FXGMX-GP78V-XDWDC-YFQYD)
Microsoft - Picture It! Library 974276-277-9206981-04985
Microsoft - WebFldrs XP12345-111-1111111-65670
Microsoft - Windows XP Home Edition55277-007-7943543-21493
(Key: MF4R4-XQVRY-GKD3G-3KQYT-R44J6)
Software Versions (mouse over * for details, click * for location)
[Back to Top]
Belarc, Inc. - Advisor Version 7.2t *
Cinematronics - 3D Pinball Version 5.1.2600.0 *
Microsoft (r) Windows Script Host Version 5.6.0.6626 *
Microsoft Corporation - IMAPI Module Version 1, 0, 0, 2 *
Microsoft Corporation - Internet Explorer Version 6.00.2600.0000 *
Microsoft Corporation - Messenger Version 4.0 *
Microsoft Corporation - Messenger Version 6.1 *
Microsoft Corporation - Windows Installer - Unicode Version
2.0.2600.0 *
Microsoft Corporation - Windows Movie Maker Version 1.1.2427.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Digital Image Library Version 9.00.0912.0 *
Microsoft Open Database Connectivity Version 3.520.7713.0 *
Microsoft Picture It! 9 Version 9.00.0912.0 *
Microsoft Windows Media Player Version 6.4.09.1120 *
Microsoft(R) MSN (R) Communications System Version 9.00.0011.1200 *
Microsoft(R) Windows Media Player Version 8.00.00.4477 *
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