Onboard sound issue- Realtek AC97

sororitysheep · #1 01-01-2007, 06:19 PM

This is, I think, not a driver problem...

Well, I scanned the forum before I posted but I was so miserably confused by the other posts/answers (many of which I think I've already done, i.e. driver reinstallation) that I decided to post a new thread. If that was the wrong action, I sincerely apologize.

My sound died three days ago, just *poof* disappeared. I've had sound problems before in playing dvds, but got around it by just watching them through the Windows Express Media Player (which is a total pain, btw). But I never had a problem with music, streaming video, etc., till now. I thought it might be a driver problem, so I did all the uninstall/reinstall fun that I've seen recc'd in this forum and in other places. And I promptly got the blue screen of death. Which really freaked me out. I tried installing the driver again, not letting Windows automatically detect "new hardware", instead manually choosing the Realtek AC97 driver. I got a Code 10. (I have no idea what that means and troubleshooting didn't clear it up at all) Also, Windows Media Player is telling me the apparently standard (for this situation) message that the file cannot play because the sound device is already in use, or etc etc etc. I don't have system sounds either.

When I check the device manager, Realtek has a little yellow circle with an exclamation point over it. In Control Panel, Realtek Audio has disappeared from the menu, and under Sounds and Audio Devices it tells me that there are no devices installed.

Here are my stats:

Toshiba Satellite A105
OS: Windows XP
BIOS Version 1.50
Intel Celeron M Processor 1.60 GHz
DirectX 9.0
Realtek AC97 onboard sound

Unless I'm completely mucking it up somewhere, I don't think it's a driver problem. But I'm at a complete and total loss for what to do next. I'm thousands of miles from home studying abroad til next September and I don't have a single clue what to do about this sound problem.

Any help would be deeply and pathetically appreciated.

bookworm · #2 01-01-2007, 07:51 PM

Quote:

Originally Posted by sororitysheep

This is, I think, not a driver problem...

Well, I scanned the forum before I posted but I was so miserably confused by the other posts/answers (many of which I think I've already done, i.e. driver reinstallation) that I decided to post a new thread. If that was the wrong action, I sincerely apologize.

My sound died three days ago, just *poof* disappeared. I've had sound problems before in playing dvds, but got around it by just watching them through the Windows Express Media Player (which is a total pain, btw). But I never had a problem with music, streaming video, etc., till now. I thought it might be a driver problem, so I did all the uninstall/reinstall fun that I've seen recc'd in this forum and in other places. And I promptly got the blue screen of death. Which really freaked me out. I tried installing the driver again, not letting Windows automatically detect "new hardware", instead manually choosing the Realtek AC97 driver. I got a Code 10. (I have no idea what that means and troubleshooting didn't clear it up at all) Also, Windows Media Player is telling me the apparently standard (for this situation) message that the file cannot play because the sound device is already in use, or etc etc etc. I don't have system sounds either.

When I check the device manager, Realtek has a little yellow circle with an exclamation point over it. In Control Panel, Realtek Audio has disappeared from the menu, and under Sounds and Audio Devices it tells me that there are no devices installed.

Here are my stats:

Toshiba Satellite A105
OS: Windows XP
BIOS Version 1.50
Intel Celeron M Processor 1.60 GHz
DirectX 9.0
Realtek AC97 onboard sound

Unless I'm completely mucking it up somewhere, I don't think it's a driver problem. But I'm at a complete and total loss for what to do next. I'm thousands of miles from home studying abroad til next September and I don't have a single clue what to do about this sound problem.

Any help would be deeply and pathetically appreciated.

Toshiba Satelite A105 has a few variations, need to know country of origin and also complete model should read A105(Sxxxx), Get Belarc http://www.belarc.com/free_download.html

it should give the information needed, if your not sure copy and paste the report, not the Software Section.

Hope this helps

sororitysheep · #3 01-02-2007, 12:25 PM

I'm having trouble with that link, but I'll keep trying. My computer is US made, and the complete model number is A105(S2081), I hope that's helpful in the meantime as I try to get Belarc to work. I can't seem to access the download, my connection keeps timing out, even though I'm not having any problems with any other websites.

sororitysheep · #4 01-02-2007, 04:40 PM

Okay, this is what Belarc says, I just copied and pasted...

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) TOSHIBA Satellite A105 PSAA2U-05803P
System Serial Number: 36237670Q
Enclosure Type: Other
Processor a Main Circuit Board b
1.60 gigahertz Intel Celeron M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ATI SB450 Rev0.4b
Bus Clock: 100 megahertz
BIOS: Phoenix Technologies LTD 1.50 01/23/06
Drives Memory Modules c,d
39.74 Gigabytes Usable Hard Drive Capacity
15.04 Gigabytes Hard Drive Free Space

TSSTcorp CDW/DVD TS-L462C [CD-ROM drive]

FUJITSU MHV2040BH [Hard drive] (40.01 GB) -- drive 0 192 Megabytes Installed Memory

Slot 'M1' is Empty
Slot 'M2' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 39.74 GB 15.04 GB free
Network Drives
None detected
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) ATI RADEON XPRESS 200M Series [Display adapter]
Default Monitor (2x)
MS_ 19.7 [Monitor] (19.7"vis)
Bus Adapters Multimedia
Generic CardBus Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) Realtek AC'97 Audio
Communications Other Devices
TOSHIBA Software Modem

Atheros AR5005G Wireless Network Adapter
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 10.44.0.55 / 16
Gateway: 10.44.0.254
Dhcp Server: 10.254.2.0
Physical Address: 00:A0

1:36:CD:97

Networking Dns Server: 10.254.1.0
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Toshiba Logical Tbios Device
Toshiba Mobile PC Driver
USB Root Hub (3x)
Virus Protection [Back to Top]
Avira AntiVir PersonalEdition Classic Version 0.0.0.0
Realtime File Scanning On
Unknown Version
Realtime File Scanning Off

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 12/12/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q914455 - Moderate (details...)
Q923272 - Important (details...)
Q923689 - Critical (details...)
Q923694 - Important (details...)
Q924424 - Critical (details...)
Q925398 - Critical (details...)
Q926255 - Important (details...)

Apparently I'm missing some MS updates, so I'll have to fix that. I didn't bother to paste in the downloaded updates since it was really long. Hope that's not the wrong thing to do.

But here you go, I hope this helps.
Thank you so much! (in advance...)

bookworm · #5 01-02-2007, 05:59 PM

Quote:

Originally Posted by sororitysheep

Okay, this is what Belarc says, I just copied and pasted...

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) TOSHIBA Satellite A105 PSAA2U-05803P
System Serial Number: 36237670Q
Enclosure Type: Other
Processor a Main Circuit Board b
1.60 gigahertz Intel Celeron M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ATI SB450 Rev0.4b
Bus Clock: 100 megahertz
BIOS: Phoenix Technologies LTD 1.50 01/23/06
Drives Memory Modules c,d
39.74 Gigabytes Usable Hard Drive Capacity
15.04 Gigabytes Hard Drive Free Space

TSSTcorp CDW/DVD TS-L462C [CD-ROM drive]

FUJITSU MHV2040BH [Hard drive] (40.01 GB) -- drive 0 192 Megabytes Installed Memory

Slot 'M1' is Empty
Slot 'M2' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 39.74 GB 15.04 GB free
Network Drives
None detected
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) ATI RADEON XPRESS 200M Series [Display adapter]
Default Monitor (2x)
MS_ 19.7 [Monitor] (19.7"vis)
Bus Adapters Multimedia
Generic CardBus Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) Realtek AC'97 Audio
Communications Other Devices
TOSHIBA Software Modem

Atheros AR5005G Wireless Network Adapter
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 10.44.0.55 / 16
Gateway: 10.44.0.254
Dhcp Server: 10.254.2.0
Physical Address: 00:A0

1:36:CD:97

Networking Dns Server: 10.254.1.0
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Toshiba Logical Tbios Device
Toshiba Mobile PC Driver
USB Root Hub (3x)
Virus Protection [Back to Top]
Avira AntiVir PersonalEdition Classic Version 0.0.0.0
Realtime File Scanning On
Unknown Version
Realtime File Scanning Off

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 12/12/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q914455 - Moderate (details...)
Q923272 - Important (details...)
Q923689 - Critical (details...)
Q923694 - Important (details...)
Q924424 - Critical (details...)
Q925398 - Critical (details...)
Q926255 - Important (details...)

Apparently I'm missing some MS updates, so I'll have to fix that. I didn't bother to paste in the downloaded updates since it was really long. Hope that's not the wrong thing to do.

But here you go, I hope this helps.
Thank you so much! (in advance...)

Had a look at the Toshibs site, but no downlaod for an audio driver. The specs show it has Realtek ALC861 onboard audio, this is High Definition not AC'97 go here http://www.realtek.com.tw/downloads/...&GetDown=false

download the (Executable file) save to desktop, double click to install

The site is slow

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE

Hope this helps

sororitysheep · #6 01-02-2007, 08:52 PM

Ahhhh thank you so much! You're possibly my favorite person in the universe now! ^_^ Worked like a charm! Haven't tried everything yet, but so far I've got system sound, and that's definitely a step in the right direction! Thanks again!

shx2 · #7 09-10-2007, 11:53 PM

I sent this recently.......

btw code 10 means that there's an IRQ conflict, probably with a USB port......

I have a similar issue and have seen others with the same problem of unrecognised AC'97 after h/w or o/s changes.

I replaced a power supply, had a problem with the USB ports, deleted and reloaded the drivers and then noticed I had no audio. I deleted the realtek drivers assuming they'd be reloaded. They weren't!

I've removed and reloaded a variety of AC'97 drivers in regular and safe mode, disabled & re-enabled AC'97 BIOS etc but all I can load is a 'unimodem half-duplex audio device.

Emachines suggest the on board audio is u/s and since a standalone card in only $20 that's probably what I'll do. I'm just frustrated I can't make it work!

rosechimera · #8 10-05-2007, 03:19 AM

I periodically have this problem with my Toshiba Satellite A105, and it is caused by incompatibilities with my security software. The dvd starts working when I restore to last good configuration, but I once had to completely reinstall windows. Every now and again I have to find a new antivirus when updates are incompatible.