Office XP Pro Prompting for Setup

[cjhowland]

I have a new PC with pre-installed Windows XP Pro and Office XP + Frontpage.

I originally had a default user set up when Office XP was installed, and subsequently created 2 new users (Chris and Karen) and removed the original.

For a while everything seemed fine, and both users could access Word and other Office applications with no problem.

Then I noticed that (although both users are administrators) that the main user (Chris) could not see the documents of the other user, but was seeing their own documents both in "My Documents" and as "Chris's Documents"

I deleted the user "Karen" and recreated it. This corrected the My Documents problem, but now whenever user "Karen" tries to access an Office application she is prompted with a Setup dialogue which tries to find PROPLUS.MSI. This does not happen when using the PC logged on as user "Chris".

When the Office XP disk is provided everything runs through setup fine, but next time she logs on she has the same problem again.

Just clicking "cancel" on the setup dialogue launches the application and everything works fine. It is only if she clicks on a Word document to open it (not from within Word) that there is a problem, as clicking "cancel" opens Word, but not the document, so it has to be opened again from within Word.

Just an annoyance really, but I would like to know what is going on, and if I can stop Word from keep prompting for setup.

Thanks

[0ne]

We have the same problem..

Except I have'nt changed anything at all.. I've done nothing recently but, upgrade DirectX to 9.0, DL a Korean Language Package, DL the SETI@Home screensaver.

*shrug*

I have no idea whats going on, but I get exactly the same message and setup prompt as you.

If you figure it out, please let me know

Thanks!

[amrit_10]

try un-installing Office, and re-installing it , i dont think that it matters which account it is, as long as it is an admininstrator.
Ill keep checking back, and seeing if i can find anything that can help

[MaxPower]

Sounds like a registry issue...

[Daeymon]

Since your computer has office xp Pro (enterprise edition) and hers does not, she is missing a few components required to correctly open a document that is created with your version of Office.

CAUSE
The Custom Installation Wizard from the Microsoft Office XP Resource Kit can only be used with Windows Installer packages (.msi) that come from Enterprise editions of Office XP.
RESOLUTION
To resolve this issue, create a transform with the Custom Installation Wizard for Office XP. To do this, use an .msi file from an Enterprise edition of Office XP.
MORE INFORMATION
For additional information about Enterprise editions of Office, click the article number below to view the article in the Microsoft Knowledge Base:
290134 HOW TO: Determine Whether You Have a Retail or Enterprise Edition of Office XP

[MaxPower]

As you are using the same PC then the MS article seems a liitle inaccurate - I would backup the personal docs and re-install office as local admin.....

Remember that your system was pre-installed so me saying 'Well mine works OK' won't help... Log in as administrator and reinstall..