No Audio Device

MisterBee · #1 01-01-2008, 12:55 PM

I received a notice via Microsoft Update that an update was available for my audio driver. I updated without much thought and had the system shutdown to avoid serious damage. The result was no working optical drives and no sound. I have got the drives working and using C-Media can get sound when using Windows Media but there is no system sound and Device Manager states that there is no audio device. I have tried many other drivers but cannot find one that works.
The result of today's Belarc Advisor Report is shown below.

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
VIA Technologies, Inc. KT400-8235
Enclosure Type: Desktop

Processor
1.67 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache

Main Circuit Board
Board: KT400-8235
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 07/11/2003

Drives
501.34 Gigabytes Usable Hard Drive Capacity
160.72 Gigabytes Hard Drive Free Space

ASUS CRW-5232AS [CD-ROM drive]
HL-DT-ST DVDRAM GSA-4160B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3120026A [Hard drive] (120.03 GB) -- drive 1, s/n 3JS2898M, rev 3.54, SMART Status: Healthy
ST3250823A [Hard drive] (250.06 GB) -- drive 0, s/n 5ND2DNYX, rev 3.03, SMART Status: Healthy
USB-HS ST3300622A USB Device [Hard drive] (300.07 GB) -- drive 2 2304 Megabytes Installed Memory

Memory Modules
Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' has 256 MB

Local Drive Volumes
c: (FAT32 on drive 0) 64.41 GB 14.40 GB free
f: (FAT32 on drive 0) 64.41 GB 52.67 GB free
g: (FAT32 on drive 1) 31.44 GB 12.04 GB free
h: (NTFS on drive 1) 16 MB 10 MB free
i: (FAT32 on drive 2) 299.99 GB 44.56 GB free
j: (FAT32 on drive 1) 41.06 GB 37.04 GB free

Network Drives
None detected

Users
local user accounts last logon
Everyday 14/02/2007 22:13:44
Guest 20/12/2007 09:06:33
Janet 20/12/2007 14:17:09
Mike 01/01/2008 15:43:19 (admin)
local system accounts
Administrator never (admin)
ASPNET never
HelpAssistant never
SolidPrintUser 28/12/2007 11:06:02
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Printers
Canon iP5200 on \\INSPIRON\CanoniP5
Canon iP5200 on USB001
Epson Stylus COLOR 800 ESC/P 2 on \\INSPIRON\Epson Stylus Color 800
Epson Stylus COLOR 800 ESC/P 2 on LPT1:
FinePrint 5 on FPR5:
Solid Print PDF on SPP:

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller - 0571

Display
NVIDIA GeForce4 MX 440 with AGP8X [Display adapter]
Gateway 16.1 [Monitor] (16.1"vis, September 1997)

Bus Adapters
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller (2x)
VIA Rev 5 or later USB Universal Host Controller (3x)

Multimedia
C-Media AC97 Audio Device
Unimodem Half-Duplex Audio Device

Communications
U.S. Robotics 56K Voice Win 1806 #2 [Modem]

1394 Net Adapter
1394 Net Adapter #2
D-Link DE-528 Ethernet PCI Adapter #2
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:50:BA:55:46:5D
VIA Rhine II Fast Ethernet Adapter
Dhcp Server: none responded
Physical Address: 00:0A:E6:ED:35

4

Networking Dns Servers: 194.168.4.100
194.168.8.100

Other Devices
VIA OHCI Compliant IEEE 1394 Host Controller (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
Generic USB Hub
USB Mass Storage Device
USB Printing Support
USB Root Hub (7x)

Virus Protection
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

bookworm · #2 01-01-2008, 02:00 PM

Quote:

Originally Posted by MisterBee

I received a notice via Microsoft Update that an update was available for my audio driver. I updated without much thought and had the system shutdown to avoid serious damage. The result was no working optical drives and no sound. I have got the drives working and using C-Media can get sound when using Windows Media but there is no system sound and Device Manager states that there is no audio device. I have tried many other drivers but cannot find one that works.
The result of today's Belarc Advisor Report is shown below.

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
VIA Technologies, Inc. KT400-8235
Enclosure Type: Desktop

Processor
1.67 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache

Main Circuit Board
Board: KT400-8235
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 07/11/2003

Drives
501.34 Gigabytes Usable Hard Drive Capacity
160.72 Gigabytes Hard Drive Free Space

ASUS CRW-5232AS [CD-ROM drive]
HL-DT-ST DVDRAM GSA-4160B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3120026A [Hard drive] (120.03 GB) -- drive 1, s/n 3JS2898M, rev 3.54, SMART Status: Healthy
ST3250823A [Hard drive] (250.06 GB) -- drive 0, s/n 5ND2DNYX, rev 3.03, SMART Status: Healthy
USB-HS ST3300622A USB Device [Hard drive] (300.07 GB) -- drive 2 2304 Megabytes Installed Memory

Memory Modules
Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' has 256 MB

Local Drive Volumes
c: (FAT32 on drive 0) 64.41 GB 14.40 GB free
f: (FAT32 on drive 0) 64.41 GB 52.67 GB free
g: (FAT32 on drive 1) 31.44 GB 12.04 GB free
h: (NTFS on drive 1) 16 MB 10 MB free
i: (FAT32 on drive 2) 299.99 GB 44.56 GB free
j: (FAT32 on drive 1) 41.06 GB 37.04 GB free

Network Drives
None detected

Users
local user accounts last logon
Everyday 14/02/2007 22:13:44
Guest 20/12/2007 09:06:33
Janet 20/12/2007 14:17:09
Mike 01/01/2008 15:43:19 (admin)
local system accounts
Administrator never (admin)
ASPNET never
HelpAssistant never
SolidPrintUser 28/12/2007 11:06:02
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Printers
Canon iP5200 on \\INSPIRON\CanoniP5
Canon iP5200 on USB001
Epson Stylus COLOR 800 ESC/P 2 on \\INSPIRON\Epson Stylus Color 800
Epson Stylus COLOR 800 ESC/P 2 on LPT1:
FinePrint 5 on FPR5:
Solid Print PDF on SPP:

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller - 0571

Display
NVIDIA GeForce4 MX 440 with AGP8X [Display adapter]
Gateway 16.1 [Monitor] (16.1"vis, September 1997)

Bus Adapters
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller (2x)
VIA Rev 5 or later USB Universal Host Controller (3x)

Multimedia
C-Media AC97 Audio Device
Unimodem Half-Duplex Audio Device

Communications
U.S. Robotics 56K Voice Win 1806 #2 [Modem]

1394 Net Adapter
1394 Net Adapter #2
D-Link DE-528 Ethernet PCI Adapter #2
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:50:BA:55:46:5D
VIA Rhine II Fast Ethernet Adapter
Dhcp Server: none responded
Physical Address: 00:0A:E6:ED:35

4

Networking Dns Servers: 194.168.4.100
194.168.8.100

Other Devices
VIA OHCI Compliant IEEE 1394 Host Controller (2x)
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
Generic USB Hub
USB Mass Storage Device
USB Printing Support
USB Root Hub (7x)

Virus Protection
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

It's not giving the motherboard, just the Chipset Get Everest, copy and paste the Computer / Summary section

http://www.softpedia.com/get/System/...-Edition.shtml

MisterBee · #3 01-01-2008, 06:08 PM

Thanks for prompt response.
Everest Computer/summary is as follows

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer GATEWAY (Desktop)
Generator Mike
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2008-01-01
Time 23:03

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Name GATEWAY (Desktop)
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
User Name Mike

Motherboard:
BIOS Type Award (07/11/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)
CPU Type AMD Athlon XP, 1666 MHz (12.5 x 133) 2000+
Motherboard Chipset VIA VT8377 Apollo KT400
Motherboard Name ECS L7VTA (5 PCI, 1 AGP, 1 CNR, 3 DIMM, Audio)
System Memory 2304 MB (DDR SDRAM)

Display:
Video Adapter NVIDIA GeForce4 MX 440 with AGP8X (128 MB)
3D Accelerator nVIDIA GeForce4 MX 440 with AGP8X
Monitor Plug and Play Monitor [NoDB] (7366007035)

Multimedia:
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller - 0571
Floppy Drive Floppy disk drive
Disk Drive ST3120026A (120 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive USB-HS ST3300622A USB Device (279 GB, USB)
Disk Drive Disk drive (232 GB, IDE)
Optical Drive ASUS CRW-5232AS (52x/32x/52x CD-RW)
Optical Drive HL-DT-ST DVDRAM GSA-4160B (DVD+R9:2.4x, DVD+RW:16x/4x, DVD-RW:8x/4x, DVD-RAM:5x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions:
C: (FAT32) 61428 MB (13719 MB free)
F: (FAT32) 61428 MB (50227 MB free)
G: (FAT32) 29981 MB (11445 MB free)
H: (NTFS) 15 MB (9 MB free)
I: (FAT32) 286095 MB (42500 MB free)
J: (FAT32) 39159 MB (35321 MB free)
Total Size 466.9 GB (149.6 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter D-Link DE-528 Ethernet PCI Adapter (192.168.1.100)
Network Adapter VIA Rhine II Fast Ethernet Adapter
Modem U.S. Robotics 56K Voice Win 1806 #2

Peripherals:
Printer \\INSPIRON\Epson Stylus Color 800
Printer Auto Canon iP5200 on INSPIRON
Printer Canon iP5200
Printer Epson Stylus COLOR 800
Printer FinePrint
Printer Solid Print PDF
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller NEC uPD720101 USB 2.0 Enhanced Host Controller (v1.0)
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device Generic USB Hub
USB Device USB Mass Storage Device
USB Device USB Printing Support

bookworm · #4 01-01-2008, 06:50 PM

Quote:

Originally Posted by MisterBee

Thanks for prompt response.
Everest Computer/summary is as follows

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer GATEWAY (Desktop)
Generator Mike
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2008-01-01
Time 23:03

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Name GATEWAY (Desktop)
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
User Name Mike

Motherboard:
BIOS Type Award (07/11/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)
CPU Type AMD Athlon XP, 1666 MHz (12.5 x 133) 2000+
Motherboard Chipset VIA VT8377 Apollo KT400
Motherboard Name ECS L7VTA (5 PCI, 1 AGP, 1 CNR, 3 DIMM, Audio)
System Memory 2304 MB (DDR SDRAM)

Display:
Video Adapter NVIDIA GeForce4 MX 440 with AGP8X (128 MB)
3D Accelerator nVIDIA GeForce4 MX 440 with AGP8X
Monitor Plug and Play Monitor [NoDB] (7366007035)

Multimedia:
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller - 0571
Floppy Drive Floppy disk drive
Disk Drive ST3120026A (120 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive USB-HS ST3300622A USB Device (279 GB, USB)
Disk Drive Disk drive (232 GB, IDE)
Optical Drive ASUS CRW-5232AS (52x/32x/52x CD-RW)
Optical Drive HL-DT-ST DVDRAM GSA-4160B (DVD+R9:2.4x, DVD+RW:16x/4x, DVD-RW:8x/4x, DVD-RAM:5x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions:
C: (FAT32) 61428 MB (13719 MB free)
F: (FAT32) 61428 MB (50227 MB free)
G: (FAT32) 29981 MB (11445 MB free)
H: (NTFS) 15 MB (9 MB free)
I: (FAT32) 286095 MB (42500 MB free)
J: (FAT32) 39159 MB (35321 MB free)
Total Size 466.9 GB (149.6 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter D-Link DE-528 Ethernet PCI Adapter (192.168.1.100)
Network Adapter VIA Rhine II Fast Ethernet Adapter
Modem U.S. Robotics 56K Voice Win 1806 #2

Peripherals:
Printer \\INSPIRON\Epson Stylus Color 800
Printer Auto Canon iP5200 on INSPIRON
Printer Canon iP5200
Printer Epson Stylus COLOR 800
Printer FinePrint
Printer Solid Print PDF
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller NEC uPD720101 USB OpenHCI Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller NEC uPD720101 USB 2.0 Enhanced Host Controller (v1.0)
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device Generic USB Hub
USB Device USB Mass Storage Device
USB Device USB Printing Support

These are your board drivers, audio is Via http://www.ecs.com.tw/ECSWebSite/Pro...nuID=7&LanID=8

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

MisterBee · #5 01-03-2008, 09:17 AM

Many thanks to Bookworm for offering to assist. The reason for my delay in replying is that I have been trying out your suggestions and one or two more found in another thread ie The dreaded "No Audio Device" problem.
Quote 1
Originally Posted by kousonh
Go to start, run, type in services .msc; then scroll down down until you find windows audio. Right click windows audio and select properties, then look for where it says startup type, make sure that selection is set to automatic. Make sure you restart after doing this.
This should be the fix to it.
and another suggestion by Bookworm! In NO Sound Problem
Quote 2
Also try this to see if it finds an audio driver

Update Installation

Logon as Administrator
Right click My Computer – choose Properties
Choose hardware Tab – click Device Manager
Expand Sound ,video and game controllers
Right click audio driver – Realtek, Creative etc
Choose Update driver
The Hardware Update Wizard appears
Windows Update – click No, not this time
Click Next
Choose Install from a list or specific location ( Advanced ) radio button
Click Next
The “Please wait while the wizard searches” window appears
If it find and installs the driver click Finish
Click Close

Obviously I still have a problem or I would not be writing but to report developments to date they are.
1. I downloaded the drivers from ECS recommended in your post of 01-01-2008. Apart from a delay of over 1hour from clicking setup.exe to the installation starting all seemed to go OK and Device Manager tells me I now have VIA drivers installed. As before I have sound when using Windows Media and some other player programs but in Device Manager under "Sound and Audio Devices" I still get the message that no audio device is installed and the only audio device under the tab "Audio" is "Modem #0 Line Playback".
2. Trying the suggestion from Quote 1 produced no change.
3. Trying Quote 2 appeared to be proceeding OK. The wizard found files and started to installed but before finishing I got a blue screen with a stop message and warnings about a problem with a file having the extension .sys. The computer started to download files to the hard drive. I left it to sort itself out thinking I don't want to know, I've been here before. Fortunately when I plucked up courage to return it had restarted and now appears in a stable state back where it was before.

Sorry to bore everyone out there but having read a lot of the material in these threads I gather I am not alone in my frustration with this problem.
Any help will be gratefully received

bookworm · #6 01-03-2008, 06:27 PM

Quote:

Originally Posted by MisterBee

Many thanks to Bookworm for offering to assist. The reason for my delay in replying is that I have been trying out your suggestions and one or two more found in another thread ie The dreaded "No Audio Device" problem.
Quote 1
Originally Posted by kousonh
Go to start, run, type in services .msc; then scroll down down until you find windows audio. Right click windows audio and select properties, then look for where it says startup type, make sure that selection is set to automatic. Make sure you restart after doing this.
This should be the fix to it.
and another suggestion by Bookworm! In NO Sound Problem
Quote 2
Also try this to see if it finds an audio driver

Update Installation

Logon as Administrator
Right click My Computer – choose Properties
Choose hardware Tab – click Device Manager
Expand Sound ,video and game controllers
Right click audio driver – Realtek, Creative etc
Choose Update driver
The Hardware Update Wizard appears
Windows Update – click No, not this time
Click Next
Choose Install from a list or specific location ( Advanced ) radio button
Click Next
The “Please wait while the wizard searches” window appears
If it find and installs the driver click Finish
Click Close

Obviously I still have a problem or I would not be writing but to report developments to date they are.
1. I downloaded the drivers from ECS recommended in your post of 01-01-2008. Apart from a delay of over 1hour from clicking setup.exe to the installation starting all seemed to go OK and Device Manager tells me I now have VIA drivers installed. As before I have sound when using Windows Media and some other player programs but in Device Manager under "Sound and Audio Devices" I still get the message that no audio device is installed and the only audio device under the tab "Audio" is "Modem #0 Line Playback".
2. Trying the suggestion from Quote 1 produced no change.
3. Trying Quote 2 appeared to be proceeding OK. The wizard found files and started to installed but before finishing I got a blue screen with a stop message and warnings about a problem with a file having the extension .sys. The computer started to download files to the hard drive. I left it to sort itself out thinking I don't want to know, I've been here before. Fortunately when I plucked up courage to return it had restarted and now appears in a stable state back where it was before.

Sorry to bore everyone out there but having read a lot of the material in these threads I gather I am not alone in my frustration with this problem.
Any help will be gratefully received

Your audio plugs must be on the I/O plate for this driver to work, if you use an expansion slot then you have a Sound Card installed, see here, click the image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

go back to ECS and install the Via 4 in 1 chipset drivers, then Restart your comp then install audio again

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

MisterBee · #7 01-04-2008, 01:48 PM

Thanks for your suggested action. First I can confirm the the Audio leads are on the I/O plate. I download the VIA 4 in 1 Drivers from the ECS website. I then unzipped them and installed. I chose to install the 3 items that were identified on the screen. Installation seemed to run normally but on completion I was informed that no drivers had been installed. However a restart was directed so I did that and then installed the audio drives downloaded earlier. Regrettably after a further restart the machine was in the same condition as before. Just to make sure I had not made a mistake I repeated the exercise but with the same result.
As you imply that the problem lies with the drivers for the onboard chips I have dabbled with the CD that was supplied with the board but there are a large number, six I think sound drivers and having had three crashes I am now nervous about trying these at random.
If you more suggestions I would like to solve the problem but my patience is wearing thin so guess yours must be too. I saw one solution suggested is to buy a soundcard but would this work I wonder?
I have to have a break for a few days, going away not having a breakdown, so will come back with renewed enthusiasm and perhaps find some more sensible ideas to try.
Once again many thanks for your time and effort. Very much appreciated.

bookworm · #8 01-06-2008, 08:42 AM

Quote:

Originally Posted by MisterBee

Thanks for your suggested action. First I can confirm the the Audio leads are on the I/O plate. I download the VIA 4 in 1 Drivers from the ECS website. I then unzipped them and installed. I chose to install the 3 items that were identified on the screen. Installation seemed to run normally but on completion I was informed that no drivers had been installed. However a restart was directed so I did that and then installed the audio drives downloaded earlier. Regrettably after a further restart the machine was in the same condition as before. Just to make sure I had not made a mistake I repeated the exercise but with the same result.
As you imply that the problem lies with the drivers for the onboard chips I have dabbled with the CD that was supplied with the board but there are a large number, six I think sound drivers and having had three crashes I am now nervous about trying these at random.
If you more suggestions I would like to solve the problem but my patience is wearing thin so guess yours must be too. I saw one solution suggested is to buy a soundcard but would this work I wonder?
I have to have a break for a few days, going away not having a breakdown, so will come back with renewed enthusiasm and perhaps find some more sensible ideas to try.
Once again many thanks for your time and effort. Very much appreciated.

If you have a cd then use Device Manager to install the driver

Load the cd into drive then close the program and leave loaded

Logon as Administrator
Right click My Computer – choose Properties
Choose hardware Tab – click Device Manager
Expand Sound ,video and game controllers
Right click audio driver – Realtek, Creative etc
Choose Update driver
The Hardware Update Wizard appears
Windows Update – click No, not this time
Click Next
Install the software automatically ( Recommended )
ckick Next

Device Manager will find the driver on the cd and install

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

MisterBee · #9 01-12-2008, 11:04 AM

Hi thought I should report on progress to date. One day hope to be able to report that problem is solved!
Refreshed after a few days break I tried out your suggestion to make use of the CD that was supplied with the motherboard. I have tried several different ways of using the CD from fully automatic installation of sound to loading individual audio drivers. I have had a variety of result as you may expect but not the one I wanted. There have been two blue screens but I am pleased to note that the machine now seems to recover itself given time. There is usually no audio device in Device Manager and the optical drives are not working but I now have an audio driver on drive C that I can load and get back to square 1. I have also tried loading a variety of the audio drivers on this disc. Some don't work but some result in the usual state i.e. No audio device in Control Panel/ Sounds & Audio Devices but very good sound when using Windows Media Player, Internet Explorer and Mozilla. I later read that on the CD there is a file that gives the drivers for my specific motherboard. From BIOS information I understand that the sound chip is VIA 3058 and the CD file says Sound\C-Media973x. The driver C-Media973x is on the CD so I loaded this thinking all my problems were solved but he end result is still good sound through the programs mentioned above but still no audio device in Control Panel/Sounds & Audio Devices.
In view of my experiences with drivers and the fact that the sound system obviously works when using certain programs I am inclined to think that the problem lies in Windows but I am open to any suggestions. I would like to find an answer to this problem but there are only so many hours in the day.
Many thanks for your help so far any further suggestions will be gratefully received and tried. Meanwhile I continue to read about audio systems. I have learned a lot since this problem started but am still a long way from expert understanding!

bookworm · #10 01-13-2008, 05:45 PM

Quote:

Originally Posted by MisterBee

Hi thought I should report on progress to date. One day hope to be able to report that problem is solved!
Refreshed after a few days break I tried out your suggestion to make use of the CD that was supplied with the motherboard. I have tried several different ways of using the CD from fully automatic installation of sound to loading individual audio drivers. I have had a variety of result as you may expect but not the one I wanted. There have been two blue screens but I am pleased to note that the machine now seems to recover itself given time. There is usually no audio device in Device Manager and the optical drives are not working but I now have an audio driver on drive C that I can load and get back to square 1. I have also tried loading a variety of the audio drivers on this disc. Some don't work but some result in the usual state i.e. No audio device in Control Panel/ Sounds & Audio Devices but very good sound when using Windows Media Player, Internet Explorer and Mozilla. I later read that on the CD there is a file that gives the drivers for my specific motherboard. From BIOS information I understand that the sound chip is VIA 3058 and the CD file says Sound\C-Media973x. The driver C-Media973x is on the CD so I loaded this thinking all my problems were solved but he end result is still good sound through the programs mentioned above but still no audio device in Control Panel/Sounds & Audio Devices.
In view of my experiences with drivers and the fact that the sound system obviously works when using certain programs I am inclined to think that the problem lies in Windows but I am open to any suggestions. I would like to find an answer to this problem but there are only so many hours in the day.
Many thanks for your help so far any further suggestions will be gratefully received and tried. Meanwhile I continue to read about audio systems. I have learned a lot since this problem started but am still a long way from expert understanding!

Use this to check if any of Windows system files are faulty

Try a System File Check go to Run – type “sfc /scannow” (without the quotes and note space after sfc) have Win disc available in case sfc needs to replace or repair any files. The programme runs with no alerts and then closes.