video controller and multimedia audio controller problems

[seabass]

Hi their i recently reinstalled windows xp after i had done this i had no sound and my screen slowed down when scrolling down web pages i have big yellow symbols on my multimedia audio controller and video controller. I don't have the drivers for these can anyone please tell me where i can find these? also would it fix my problems? many thanks. seabass

I hope this infomation will help:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) ASUSTeK Computer Inc. K8V-MX
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.00 gigahertz AMD Athlon 64
64 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. K8V-MX Rev 1.XX
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 08.00.09 Rev. 1.01.1711 08/03/2004
Drives Memory Modules c,d
163.91 Gigabytes Usable Hard Drive Capacity
160.22 Gigabytes Hard Drive Free Space

SONY CD-RW CRX320E [CD-ROM drive]

Maxtor 6 L160M0 SCSI Disk Device (163.92 GB) -- drive 0 448 Megabytes Installed Memory

Slot 'DIMM0' has 256 MB
Slot 'DIMM1' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 163.91 GB 160.22 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Simon 07/01/2008 22:33:05 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account HP Deskjet F2100 series on USB001

Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
VIA Serial ATA RAID Controller
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller None detected
Communications Other Devices
SoftV92 Data Fax Modem


1394 Net Adapter
Belkin 54g Wireless USB Network Adapter
primary Auto IP Address: 192.168.1.65 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:17:3F:49:41:0F
VIA Compatable Fast Ethernet Adapter

Networking Dns Server: 192.168.1.254
VIA OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device (2x)
USB Human Interface Device
HP Deskjet F2100
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
HP Deskjet F2100 Printer series (DOT4USB)
USB Composite Device
USB Printing Support
USB Root Hub (5x)
Virus Protection [Back to Top]
AVG 7.5.503 Version 7.5.503
Realtime File Scanning On

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[bookworm]

[quote=seabass]Hi their i recently reinstalled windows xp after i had done this i had no sound and my screen slowed down when scrolling down web pages i have big yellow symbols on my multimedia audio controller and video controller. I don't have the drivers for these can anyone please tell me where i can find these? also would it fix my problems? many thanks. seabass

I hope this infomation will help:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) ASUSTeK Computer Inc. K8V-MX
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.00 gigahertz AMD Athlon 64
64 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. K8V-MX Rev 1.XX
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 08.00.09 Rev. 1.01.1711 08/03/2004
Drives Memory Modules c,d
163.91 Gigabytes Usable Hard Drive Capacity
160.22 Gigabytes Hard Drive Free Space

SONY CD-RW CRX320E [CD-ROM drive]

Maxtor 6 L160M0 SCSI Disk Device (163.92 GB) -- drive 0 448 Megabytes Installed Memory

Slot 'DIMM0' has 256 MB
Slot 'DIMM1' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 163.91 GB 160.22 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Simon 07/01/2008 22:33:05 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account HP Deskjet F2100 series on USB001

Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
VIA Serial ATA RAID Controller
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller None detected
Communications Other Devices
SoftV92 Data Fax Modem


1394 Net Adapter

You will find the onboard VGA and audio drivers here at Asus
http://support.asus.com.tw/download/...Language=en-us

Your audio plugs and monoitor must be on the I/O plate for these drivers to work, if you use an expansion slot then you have a Sound Card installed, see here, click the image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[TracyZ]

I know youv'e heard it a million times but here I go-I had to do a system restore on my Gateway MX6421 notebook and lost all sound. The sound driver from gateways web site fails when I try and load it. I went to DriverAgent.com and scanned the notebook and downloaded the driver it came up with and it still doesnt work, I still get the Yellow ! over Multimedia Audio Controller. Please help, I have read a lot of your posts and think you are the only one that can help me Tracy


Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway MX6421 3402558
System Serial Number: T355C11016202
Chassis Serial Number: T355C11016202
Enclosure Type: Portable
Processor a Main Circuit Board b
1.80 gigahertz AMD Turion 64
64 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Gateway 6802
Serial Number: T355C11016202
Bus Clock: 200 megahertz
BIOS: Gateway 68.02 11/28/05
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
66.23 Gigabytes Hard Drive Free Space

QSI DVD+-RW SDW-082 [CD-ROM drive]

HTS421280H9AT00 [Hard drive] (80.03 GB) -- drive 0, s/n HK1510AQGKU6AB, rev HA3OA70G, SMART Status: Healthy 448 Megabytes Installed Memory

Slot 'DIMM 1' is Empty
Slot 'DIMM 2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 66.23 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 1/7/2008 3:58:37 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller ATI RADEON XPRESS 200M Series [Display adapter]
MS_ 19.7 [Monitor] (19.7"vis)
Bus Adapters Multimedia
Texas Instruments PCIxx21 Cardbus Controller
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) Multimedia Audio Controller
Communications Other Devices
AC97 Soft Data Fax Modem with SmartCP
Curitel PC Card (UDP) [Modem]


1394 Net Adapter
Broadcom 802.11g Network Adapter
Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:14:A5:42:98:ED
Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:E0:B8:8D:68:8F

Networking Dns Servers: 68.94.156.1
68.94.157.1
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
Curitel PC Card Composite Device (UDP)
USB Root Hub (5x)
Virus Protection [Back to Top]

[seabass]

Hi thank you for your help. the vga drivers worked and i don't have any problems scrolling the page now. But i downloaded the audio drivers and when i go to install it, half way through setup it comes up with a message saying driver not found restart computer and try setup again. ive tryed this and still does not work. i looked in the expansion bit on the back of my computer and none of them are in use. My speakers are connected to the computer and turned on and i still have a big yellow symbol by the multimedia audio controller. Could you please help. many thanks seabass

[bookworm]

Originally Posted by seabass

Hi thank you for your help. the vga drivers worked and i don't have any problems scrolling the page now. But i downloaded the audio drivers and when i go to install it, half way through setup it comes up with a message saying driver not found restart computer and try setup again. ive tryed this and still does not work. i looked in the expansion bit on the back of my computer and none of them are in use. My speakers are connected to the computer and turned on and i still have a big yellow symbol by the multimedia audio controller. Could you please help. many thanks seabass

Try installing this way, you have to force the driver to install, use the If No Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

[bookworm]

Originally Posted by TracyZ

I know youv'e heard it a million times but here I go-I had to do a system restore on my Gateway MX6421 notebook and lost all sound. The sound driver from gateways web site fails when I try and load it. I went to DriverAgent.com and scanned the notebook and downloaded the driver it came up with and it still doesnt work, I still get the Yellow ! over Multimedia Audio Controller. Please help, I have read a lot of your posts and think you are the only one that can help me Tracy


Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway MX6421 3402558
System Serial Number: T355C11016202
Chassis Serial Number: T355C11016202
Enclosure Type: Portable
Processor a Main Circuit Board b
1.80 gigahertz AMD Turion 64
64 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Gateway 6802
Serial Number: T355C11016202
Bus Clock: 200 megahertz
BIOS: Gateway 68.02 11/28/05
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
66.23 Gigabytes Hard Drive Free Space

QSI DVD+-RW SDW-082 [CD-ROM drive]

HTS421280H9AT00 [Hard drive] (80.03 GB) -- drive 0, s/n HK1510AQGKU6AB, rev HA3OA70G, SMART Status: Healthy 448 Megabytes Installed Memory

Slot 'DIMM 1' is Empty
Slot 'DIMM 2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 80.02 GB 66.23 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 1/7/2008 3:58:37 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller ATI RADEON XPRESS 200M Series [Display adapter]
MS_ 19.7 [Monitor] (19.7"vis)
Bus Adapters Multimedia
Texas Instruments PCIxx21 Cardbus Controller
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) Multimedia Audio Controller
Communications Other Devices
AC97 Soft Data Fax Modem with SmartCP
Curitel PC Card (UDP) [Modem]


1394 Net Adapter
Broadcom 802.11g Network Adapter
Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:14:A5:42:98:ED
Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:E0:B8:8D:68:8F

Networking Dns Servers: 68.94.156.1
68.94.157.1
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
Curitel PC Card Composite Device (UDP)
USB Root Hub (5x)
Virus Protection [Back to Top]

This one is abit of a stinker, are you able to access this program http://support.gateway.com/s/SOFTWAR...LXPH1su2.shtml

the driver listed is for Vista and it's a Conexant, the only way isthis posted by someone with the same problem
Talk - Audio Drivers
I would like to thank Gateway for making it so hard just to have some audio on my laptop. About several weeks ago i purchased a Gateway Notebook MX 6455 for school purposes, well that same day i messed up the partitions while trying to install Ubuntu and erased Windows….yeah tell me about it.
So I reinstalled Windows with the recovery disk that came with it, and everything went fine until I figured out I was not hearing that “beautiful” Windows XP welcome sound (i knew something was missing from the windows experience). Then, I went to Gateway site and went to download the drivers and was downloading them and they kept saying FAILURE. I then figured out, after thoughtless hours, that I had to install the realtek audio drivers first. So I did that, then went back to install Gateway’s drivers and to my surprise….audio still did not work. So I ordered the Recovery Disk (an updated one) and the nice support person gave it to me for free, which arrived later on. And still they did not work, so I was about to sell this computer away until I did another google search for good luck.
I searched for who knows what and i came across this website, notebookreview.com . Where i was leaded to this topic , which the author sounded exactly like me.
For people having the same audio problem (Conexant Ac-Link Audio Drivers, Realtek) here is the fix.
“1. Install Realtek Audio driver (WDM_A380 or WDM_A381, doesn’t matter).
2. Reboot
3. Download and try to install the Conexant AC 97 audio driver. You can get the one from Gateway (D00245-001-001 driver), or any other manufacturer that uses this chip in the notebook. Pay attention to where it stores the files. For instance the Gateway driver uncompresses to c:\cabs\directory name.
4. Go to device manager, find the Realtek AC 97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER
5. Select NO if it asks to connect to Windows Update, click NEXT
6. Select “Install from a list of specific location” and click NEXT
7. Select “Don’t search. I will choose the driver to install” and click NEXT
8. DE-select “Show compatible Hardware”. CONEXANT should show up under manufacturer since you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXTThe driver will install. It may ask you for the location of some files, point it to the directory the Conexant driver uncompressed to in step 3.
Reboot, and you should have working audio!”

[TracyZ]

I downloaded the driver wdm a380 and it got rid of the last of the yellow ?'s but I still dont have any sound. The computer says everything is working great. I installed the driver from gateway but it still got me no sound. Any other ideas?

[seabass]

Hi thank you for your quick replys. i have tried these suggestions and it says it can't find the driver. i downloaded winzip version 10.0 and extracted the files. i can see setup files but when i open them it still says driver not found half way through installing. Do i need to uninstall my multimedia audio controller? is their any other drivers from another website i could download and try to install? please help. Ive looked at many of your replys to other people and you seem like you help a lot of people. thanks. seabass

[bookworm]

Originally Posted by seabass

Hi thank you for your quick replys. i have tried these suggestions and it says it can't find the driver. i downloaded winzip version 10.0 and extracted the files. i can see setup files but when i open them it still says driver not found half way through installing. Do i need to uninstall my multimedia audio controller? is their any other drivers from another website i could download and try to install? please help. Ive looked at many of your replys to other people and you seem like you help a lot of people. thanks. seabass

Did you try this method, use the yellow flagged device to update

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

[seabass]

hi Bookworm i did try that and i just tried it again but its like the wizard isn't finding anything when i select that location. Do you have any other ideas? or could i be doing something wrong. i look forward to hearing from you

[bookworm]

Originally Posted by TracyZ

I downloaded the driver wdm a380 and it got rid of the last of the yellow ?'s but I still dont have any sound. The computer says everything is working great. I installed the driver from gateway but it still got me no sound. Any other ideas?

Check these out

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

[bookworm]

Originally Posted by seabass

Hi thank you for your help. the vga drivers worked and i don't have any problems scrolling the page now. But i downloaded the audio drivers and when
to install it, half way through setup it comes up with a message saying driver not found restart computer and try setup again. ive tryed this and still does not work. i looked in the expansion bit on the back of my computer and none of them are in use. My speakers are connected to the computer and turned on and i still have a big yellow symbol by the multimedia audio controller. Could you please help. many thanks seabass

First Your audio plugs must be on the I/O plate for this driver to work, if you use an expansion slot then you have a






Card installed, see here, click the image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

if they are then you need to check that audio is [Enabled] in the BIOS

As soon as the comp boots press the <Delete> key the Main menu opens
click image to focus
http://www.overclockeddoc.com/bookwo...n%20Screen.JPG

using arrow keys - select the Advanced Tab
http://www.overclockeddoc.com/bookwo...d%20Screen.JPG

use arrow keys - select Onboard Devices Configuration - Press Enter
http://www.overclockeddoc.com/bookwo...figuration.JPG

check that Onboard AC'97 Audio is set to [Enabled] if [Disabled] use the + or - key to change

Press F10 to Save Changes & exit BIOS

The comp will complete to boot into windows

Install audio again

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[TracyZ]

Thank you for the help but everything checked out ok. Gateway did email me back and said I could try and install the audio drivers from the motherboard manufacturer, which is AMD model # RS482M
I googled this but cant seem to find the driver. Could you try and find it for me and tell me how to install? Thanks for all your help-Tracy

[bookworm]

Originally Posted by TracyZ

Thank you for the help but everything checked out ok. Gateway did email me back and said I could try and install the audio drivers from the motherboard manufacturer, which is AMD model # RS482M
I googled this but cant seem to find the driver. Could you try and find it for me and tell me how to install? Thanks for all your help-Tracy

Ok first off that's not the motherboard, it's the chipset, I'd email again, 3 questions
1. What is the Chipset
2. What audio driver
3. Who makes the notebook
ask for links to their sites, that should throw them.

try installing the driver this way, doesn't matter that it's not yellow flagged, just make a note of where the unzipped files you downloaded
are

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

[TracyZ]

your awesome!!! That was it. I now have sound. I dont no why it did it this time and dont really care, I HAVE SOUND!!
Now I need to get the decoder for dvd play back.
Thanks again-Tracy