Download
Combofix from either link and save it to your desktop.
**It is important that it is saved directly to your desktop**
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
IMPORTANT >>> Combofix should NOT be used unless under the supervision of a trained analyst. It can seriously damage your system.
1. Close any open browsers.
2. Close/disable all
anti virus and
anti malware programs so they do not interfere with the running of ComboFix.
Double click combofix.exe & follow the prompts.
Note >> Do not mouseclick combofix's window while it's running. That may cause it to stall.
When finished, it will produce a log for you. The report is called
ComboFix.txt.
NOTE THAT Combofix should never take more than 20 minutes (including the reboot if required).
If it takes longer then open Task Manager (press ctrl and alt and del at the same time) > use the Processes tab and end any processes of findstr, find, sed or swreg then Combofix should continue.
If that happened we want to know so please tell us which process you had to end.
Post the
Combofix log in your next reply along with a
HijackThis log AND an
update on how the computer is operating now.
OJ