Problem with speakers sound

[yllwbvr]

Please forgive me if this gets to long - this is my 1st time.

I have a Window XP Home Edition 500S Plus Computer - recently I was having problem with installing XP2 on my computer and got help from microsoft tech and now I am really having problems. On 12/15/07 tech contacted me and I closed down my firewall took off RegCure, Spyware. They had me reinstall my Operating CD which did not install completely because I was experiencing problems with my mouse would not work. Now my computer start up is extremely slow, takes about 3-5 mins to get from the Gateway screen to the desktop. Problems with shutting down and restarting again since I have to unplug the computer majority of time to reboot! I have tried everything including downloading the drivers from microsoft for sound yesterday and still not able to get it to work. I get error msgs that Sounds and Audio Devices Properties (no audio devices) no able to adjust volume since it indicates no drivers from sound and speakers.

I don't have my operation CD @ this time since my daughter took it doing the holidays. I am between a rock and hard place not knowing what I am to do. I have ordered SP2 CD in order to reinstall it on my computer since I was having difficutity installing with microsoft tech. I also get error msg "No Active Mixer Devices" At one point, the "Creative SB Audigy had a flag next to it and yesterday I was able to have this installed. When I open it states working properly.

On 010608 I installed updates Microsoft Windows Installer 3.1
Update for Background Intelligent Transfer Svc (BITS) 2.0 and Win HTTP 5.1 (KB842773). There were a host of automatic updates. Did not show the drivers that were downloaded on 010908, but these sound drivers are showing to be there.

Microsoft Windows XP Home Edition Version 2002 Svc Pack 1; Gateway Inc Intel (R); Pentium (R) 4 CPU 2.40 GHz; 2.40 GHz; 1.25 GB of Ram

USB Controller
MFG Intel
Model - Intel(r) 82801DB/DBMUSB Universal Host Controller - 24C4
Driver - usbuhci.sys - tues 090302 supported
USB Controller
Mfg - Intel
Model - Intel(r) 82801DB/DBMUSB Universal Host Controller -24C7
Driver: usbuhc9i.sys tues, 090302 supported
USB Controller
Mfg - Intel
Model Intel(r) 82801DB/DBM USB 2.0 - Enhanced Host Controller - 24CD
Driver usbehci.sys
tues 090302 supporyed
CD-ROM Drive (D):
Mfg - (Standard CD-ROM drives)
Model - HL-DT-ST DVDRAM GMA -4020B
Driver - cdrom.sys - tues 090302 supported
Printer - default printer - epson Stylus CX7800 Series
Driver - E_FMAIAFA.DLL - mon 110705 supported
Capture FAX BVRP
Driver unidrv.dll
fri 081701 not supported
Floppy Drive (A) installed
Floppy Drive (E installed
Floppy Drive (F) installed
Memory RAM - capacity 1.25 GB
Local Disk (non-partitioned) - C (capacity - 76.33 GB
used - 16.32 GB; Free 60.00 GB
Local Disk (non-partitioned) installed NONE Used/Free unknown
Local Disk (partitioned) (E) Capacity - 59.17 MB used 512 Bytes - Free 59.16 MB
Dispaly
Type - Intel(R) Graphic Chipset (KCH) Driver
Color - True Color (32 Bit)
Resolution - 1280 x 1024
Screen Saver - Active
Modem
Mfg - unknown
Model - GTW V.92 Voicemodem ; Driver Unknown
Modem
Mfg - unknown ; model; standard modem; driver; unknown
USB Controller
MFg - Intel
Model Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Driver - usbuhci.sys - tues, 090302 supported
Generic Storage Device USB Device
Installed Capacity - 1 MB (none) used/ free unknown
Video Card
Model - Intel (RP 82845G/GL/GE/PE/GV Graphics Controller
Driver - ialmnt5.sys - sun, 090303 supported
Sound Card
Mfg - Microsoft
Model - Unimodem Half - Duplex Audio Device
Driver - modemcsa.sys - wed, 010803 supported
Network Card
Model - Realtek RTL8139 Family PCI Fast Ethenet NIC - Packet Scheduler Miniport
Driver - e100b325.sys - mon, 022502 supported
Network Card -
Model : Realtek RTL8139 Family PCI Fast Ethenet NIC - Packet Scheduler Miniport
Driver - dlkrtl.sys
Specification - Gateway
System Model - E400 - BIOS Version - Intel Corp - RG84510A.15A.0021.P11.0210160839
Operating System
Microsoft Windows XP Home Edition
Version - 5.1.2600
Svc Pack - 1.0
Location C://WINNT
PID: - 55277-OEM-0011903-00105
Hot Fix KB944653
Memory (RAM)
Capacity - 1.25 GB
Processor - Intel(R) Pentium (r) 4 CPU 2.40 GHz
Version - x86 Family 15 Model 2 Stepping 7
Speed - 2399 MHz
General Computer Info
System Name - Home Computer
Domain - Home; Time Zone Central Standard Time - Connection - Workstation (standalone); Proxy Server: Auto ; IP Address 172.16.1.33 ;
IPX Address - Not Enabled
Local Disk - Tatal Capacity - 76.33 GB
Sum of Hard Disks; (C) used - 15.92 GB; Free 60.40 GB

I hope this information provided will help you help ME with this issue
Thank you in advance for your help and cooperation regarding this matter I don't know what else to do!

[Preudence]

well, its either your drivers or the hardware itself... how old is the computer?

[yllwbvr]

thanks for the reply - computer (4) years old.

[yllwbvr]

can anyone help me with this problem - I really need HELP!

[bookworm]

Originally Posted by yllwbvr

can anyone help me with this problem - I really need HELP!

Need the Gateway model or serial number ( should be listed on the tower on a label ) if not sure get Get Belarc, copy and paste the report, omit the Software section, it gives Product Codes for your OS and the Windows Critical Updates.
http://www.belarc.com/free_download.html

[yllwbvr]

thanks in advance for your help!!

Gateway E-4000 4000783
System Serial Number: 0029407066
Chassis Serial Number: 0029407066

I also conducted a hard drive error report and it indicated the system has recovered a seriour error: NTFS clean
after this information i received the following error box:

Microsoft windows error after hard drive repair
ERROR SIGNATURE:

BCCode: 1000007e BCP1: C0000005 BCP2: B16FB32A BCP3: F78CABFC

BCP4: F78CA8FC OSVer:5_1_2600
SP:1-0 Product: 768_1

This error report includes information regarding the condi9tion of Microsoft Windows when the problem occurred. the operating system version and computer hardware in use, and the Internet Protocol (IP) address of your computer:

ERROR Report Contents:
C:\WINNT\Minidump\Mini011008-01 dmp
C:\DOCUME~1/Owner?LOCALS~1\Temp\WER1.tmp.din00\sysdata.xml

I have been getting these loud buzz sound (ie lawn mower) while computer is on and off; when in off mode the sound goes on for a long time and I have had to turn off the speakers and it has done this while I been working on the computer lately.

THANKS FOR ALL YOUR HELP IN ADVANCE !!!

[yllwbvr]

I noticed I did not copy all infor from Belarc, sorry here it is: Looking forward to your next update, thanks for giving of your time.

Windows XP Home Edition Service Pack 1 (build 2600) Gateway E-4000 4000783
System Serial Number: 0029407066
Chassis Serial Number: 0029407066
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845GRG AAA81583-302
Serial Number: AZRG25218176
Bus Clock: 133 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives Memory Modules c,d
81.96 Gigabytes Usable Hard Drive Capacity
58.84 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GMA-4020B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

EPSON Stylus Storage USB Device [Hard drive] -- drive 2
Generic STORAGE DEVICE USB Device [Hard drive] (57 MB) -- drive 1
Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y30KNSBE, rev YAR41VW0, SMART Status: Healthy 1278 Megabytes Installed Memory

Slot 'J6G1' has 256 MB
Slot 'J6G2' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 81.96 GB 58.84 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 1/17/2008 7:32:27 PM (admin)
local system accounts
Administrator 12/15/2007 9:42:40 AM (admin)
Guest never
HelpAssistant 11/6/2005 9:42:16 PM
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account CAPTURE FAX BVRP on NUL:
EPSON Stylus CX7800 Series on USB001

Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Gateway FPD1730 [Monitor] (17.1"vis, December 2002)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 Creative SB Audigy
Unimodem Half-Duplex Audio Device
Communications Other Devices
GTW V.92 Voicemodem
Standard Modem


1394 Net Adapter
D-Link DFE-528TX PCI Adapter
primary Auto IP Address: 172.16.1.33 / 16
Gateway: 172.16.0.1
Dhcp Server: 172.16.0.1
Physical Address: 00:05:5D:4F:AC:21
Intel(R) PRO/100 VE Network Connection

Networking Dns Server: 172.16.0.1
OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
EPSON Stylus CX7700/CX7800
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
Logitech PS/2 Keyboard
Logitech-compatible Mouse PS/2
Generic USB Hub
MicroDog USB Device
Unknown Device
USB Composite Device
USB Mass Storage Device (2x)
USB Printing Support
USB Root Hub (4x)

[yllwbvr]

Hello !!!!!!!

Anyone Out There - Please Help ! ! ! !

Bookworm -- Looking Forward To Hearing From You Soon. Txs

[bookworm]

Originally Posted by yllwbvr

Hello !!!!!!!

Anyone Out There - Please Help ! ! ! !

Bookworm -- Looking Forward To Hearing From You Soon. Txs

Go here to gateway http://support.gateway.com/support/d...s=Windows%20XP

1st - under Motherboard install the Intel Chipset - then restart your comp

2 audio one onboard the other a Soundblaster sound card, you should have 2 sets of audio plugs one on the I/O Plate and one in an expansion slot
I/O plate - audio is ADI
Expansion slot - Soundblaster audio
see this, click image to focus http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[yllwbvr]

set system restore

downloaded chipset and restarted computer - NO SOUND ! !

since it did not play sound SHOULD I restore computer set point ?

anything else I can do ????????

THANKS !

[yllwbvr]

Checked out the site noted above but could not find anything that could help with my problem, thanks anyway.

[bookworm]

Originally Posted by yllwbvr

set system restore

downloaded chipset and restarted computer - NO SOUND ! !

since it did not play sound SHOULD I restore computer set point ?

anything else I can do ????????

THANKS !

Did you install one of the audio drivers listed for your model from the link?

[yllwbvr]

Barbara, I did not install drivers from audio

checked and there are two (2) drivers:

.7513081. exe. Sound Blaster Audigy driver version 5.12.4.252

.7512451.exe- Sound Max Intergrated Digital Audio Driver version 5.12.01.3503

does it matter which one i install? if so, please advise.

once installed anything else needed to be done?

Thanks!

[bookworm]

Originally Posted by yllwbvr

Barbara, I did not install drivers from audio

checked and there are two (2) drivers:

.7513081. exe. Sound Blaster Audigy driver version 5.12.4.252

.7512451.exe- Sound Max Intergrated Digital Audio Driver version 5.12.01.3503

does it matter which one i install? if so, please advise.

once installed anything else needed to be done?

Thanks!

report shows onboard sound and a sound card
onboard - audio plugs are in the I/O plate
sound card - audio plugs are in an expansion slot

you will have 2 sets of audio plugs look at this to verify which you have
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

try both set of plugs to see if sound working

I/O plate - audio ADI
expansion slot - Audio is Sound Blaster

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[yllwbvr]

Barbara
I got this BLUE SCREEN indicating a problem has been detected & windows has been shut down to prevent damage to your computer *if this is the 1st time you/ve seen this page stop error screen restart your computer. If this screen appears again follow these steps:

Check with your hardware vendor for any BIOS updates. Disable BIOS emory options such as caching or shadowing. If you need to use Safe Mode to remove or disable componets, restart your computer, press F8:

Stop: 0x0000007E, 0xC0000005, 0xB17E032A, 0xF78D2BFC, 0xF78D28FC
ha1okx2k.sys - address B17E032A base @ B1789000, Datesstamp 46192fde

Beginning dump physical memory dumpin physical memory to disk:

(I DO NOT KNOW HOW TO CHECK THE INFORMATION LOCATED ABOVE, MAYBE IT HAS SOMETHING TO DO WITH THE SOUND. HOW DO YOU CHECK TO DETERMINE WHICH DRIVERS ARE CAUSING THE PROBLEMS AND TO CORRECT THESE ERRORS? THIS IS THE 3RD TIME I HAVE SEEN THIS SCREEN. WHAT IS GOING ON WITH THIS COMPUTER. NOT NOT KNOW HOW TO CORRECT INFORMATION NOTED ABOVE.)

As always thanks for your help!