Volume Control deleted

[jlmulli]

I am having a major problem. I have no sound coming out of my computer or my speakers. I have tired all sorts of stuff. I have tried going to Realtek to update and install my sound card but that doesn't work. When I got to Sound and Audio devices it has a sound card listed but when i try to mark the box that says put an icon in the in the task bar, it says the volume control program has not been installed and to go to Add/Remove Programs to fix this, but I have no idea what to do once in that. or if it will actually fix the problem. I can make my way through directions, but i'm not very good with computers. PLEASE HELP! Here's my belarc findings:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) TOSHIBA Satellite M35X PSA72U-2JX00U
System Serial Number: 15230706K
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.30 gigahertz Intel Celeron M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: TOSHIBA EAL20
BIOS: TOSHIBA V1.60 11/30/2004
Drives Memory Modules c,d
60.01 Gigabytes Usable Hard Drive Capacity
27.35 Gigabytes Hard Drive Free Space

MATSHITA UJDA760 DVD/CDRW [CD-ROM drive]

HP Photosmart C4250 USB Device [Hard drive] -- drive 1
IC25N060ATMR04-0 [Hard drive] (60.01 GB) -- drive 0, s/n MRG30FKCJA2GJH, rev MO3OAD4A, SMART Status: Healthy 480 Megabytes Installed Memory

Slot 'JP21' has 512 MB
Slot 'JP20' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 60.01 GB 27.35 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Jennifer 3/3/2008 7:03:19 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP DeskJet 930C/932C/935C on \\YOUR-UXIS092KWM\Printer3
HP Photosmart C4200 series on USB001
Microsoft Office Document Image Writer Driver on \\DDB8BH51\Printer
Microsoft Office Document Image Writer Driver on \\KEMANZI-RESNET\Printer
Microsoft Office Document Image Writer Driver on \\YOUR-UXIS092KWM\Printer
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
LPL [Monitor]
Bus Adapters Multimedia
ENE CB1410 Cardbus Controller
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD Realtek AC97 Audio
Communications Other Devices
TOSHIBA Software Modem


1394 Net Adapter
Atheros AR5005GS Wireless Network Adapter
Physical Address: 00:11:F5:39:AB:55
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 10.0.16.128 / 24
Gateway: 10.0.16.1
Dhcp Server: 10.0.16.1
Physical Address: 00:0F:B0:55:C3:BB

Networking Dns Server: 10.0.16.1
VIA OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
AIM 3.0 Part 01 Codec Driver CH-7009-A/CH-7011
HID-compliant consumer control device (2x)
USB Human Interface Device
HP Photosmart C4200 #2
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wireless Mouse (IntelliPoint)
PS/2 Compatible Mouse
HP Photosmart C4200 Printer series (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)




PLEASE PLEASE HELP! I'm desperate!

[bookworm]

Originally Posted by jlmulli

I am having a major problem. I have no sound coming out of my computer or my speakers. I have tired all sorts of stuff. I have tried going to Realtek to update and install my sound card but that doesn't work. When I got to Sound and Audio devices it has a sound card listed but when i try to mark the box that says put an icon in the in the task bar, it says the volume control program has not been installed and to go to Add/Remove Programs to fix this, but I have no idea what to do once in that. or if it will actually fix the problem. I can make my way through directions, but i'm not very good with computers. PLEASE HELP! Here's my belarc findings:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) TOSHIBA Satellite M35X PSA72U-2JX00U
System Serial Number: 15230706K
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.30 gigahertz Intel Celeron M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: TOSHIBA EAL20
BIOS: TOSHIBA V1.60 11/30/2004
Drives Memory Modules c,d
60.01 Gigabytes Usable Hard Drive Capacity
27.35 Gigabytes Hard Drive Free Space

MATSHITA UJDA760 DVD/CDRW [CD-ROM drive]

HP Photosmart C4250 USB Device [Hard drive] -- drive 1
IC25N060ATMR04-0 [Hard drive] (60.01 GB) -- drive 0, s/n MRG30FKCJA2GJH, rev MO3OAD4A, SMART Status: Healthy 480 Megabytes Installed Memory

Slot 'JP21' has 512 MB
Slot 'JP20' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 60.01 GB 27.35 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Jennifer 3/3/2008 7:03:19 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP DeskJet 930C/932C/935C on \\YOUR-UXIS092KWM\Printer3
HP Photosmart C4200 series on USB001
Microsoft Office Document Image Writer Driver on \\DDB8BH51\Printer
Microsoft Office Document Image Writer Driver on \\KEMANZI-RESNET\Printer
Microsoft Office Document Image Writer Driver on \\YOUR-UXIS092KWM\Printer
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
LPL [Monitor]
Bus Adapters Multimedia
ENE CB1410 Cardbus Controller
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD Realtek AC97 Audio
Communications Other Devices
TOSHIBA Software Modem


1394 Net Adapter
Atheros AR5005GS Wireless Network Adapter
Physical Address: 00:11:F5:39:AB:55
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 10.0.16.128 / 24
Gateway: 10.0.16.1
Dhcp Server: 10.0.16.1
Physical Address: 00:0F:B0:55:C3:BB

Networking Dns Server: 10.0.16.1
VIA OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
AIM 3.0 Part 01 Codec Driver CH-7009-A/CH-7011
HID-compliant consumer control device (2x)
USB Human Interface Device
HP Photosmart C4200 #2
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wireless Mouse (IntelliPoint)
PS/2 Compatible Mouse
HP Photosmart C4200 Printer series (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)




PLEASE PLEASE HELP! I'm desperate!

This is the driver from Realtek http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[jlmulli]

I downloaded the WDM_A404 already and nothing happened.

[bookworm]

Originally Posted by jlmulli

I downloaded the WDM_A404 already and nothing happened.

Go here to Toshiba and install the Intel chipset driver - then Restart your comp, then install audio again
http://www.csd.toshiba.com/cgi-bin/t...all_docs=false

Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[jlmulli]

If by reinstalling audio you mean the WDM_A404. That did not work either. Did I need to do the system restore before I downloaded the WDM_A404 prior to downloading the thing from Toshiba?

Sorry for all the questions...

[bookworm]

Originally Posted by jlmulli

If by reinstalling audio you mean the WDM_A404. That did not work either. Did I need to do the system restore before I downloaded the WDM_A404 prior to downloading the thing from Toshiba?

Sorry for all the questions...

Check these out

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

did the chipset driver install ok

[jlmulli]

Originally Posted by bookworm

Check these out

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

did the chipset driver install ok

The sound playback was set right as well as the windows audio service. Just because of desperation, I hit restart for that anyway. When I did, the icon for volume control appeared in my taskbar, however upon restarting it disappeared and still claims there is no program for volume control. The box that says place icon in taskbar is checked, but there isn't one in the taskbar and when i uncheck it and check it again the message comes up again that there is no program for volume control

The chipset driver did install just fine. it is still on my desktop.

[bookworm]

Originally Posted by jlmulli

The sound playback was set right as well as the windows audio service. Just because of desperation, I hit restart for that anyway. When I did, the icon for volume control appeared in my taskbar, however upon restarting it disappeared and still claims there is no program for volume control. The box that says place icon in taskbar is checked, but there isn't one in the taskbar and when i uncheck it and check it again the message comes up again that there is no program for volume control

The chipset driver did install just fine. it is still on my desktop.

In Control Panel do you have a Sound Effect Manager showing at all

[jlmulli]

yes i have a sound effect manager

[bookworm]

Originally Posted by jlmulli

yes i have a sound effect manager

When I open Sound Effect manager this is what I get, you need to check the settings
http://www.overclockeddoc.com/bookwo...%20manager.JPG

have look, see speaker configuration and check 3D audio demo.I also have the same icon in my taskbar at the right

[jlmulli]

Originally Posted by bookworm

When I open Sound Effect manager this is what I get, you need to check the settings
http://www.overclockeddoc.com/bookwo...%20manager.JPG

have look, see speaker configuration and check 3D audio demo.I also have the same icon in my taskbar at the right

My sound effect manager looks nothing like that, but I set the equalizer to what your's had. Nothing has happened. I'm not sure what to do with the speaker configuration and 3D audio demo. No sound comes out at all.

[jlmulli]

When I check the connector sensing on the sound effect manager it says the line in connector has no signal. I don't know if that has anything to do with it.

[bookworm]

Originally Posted by jlmulli

When I check the connector sensing on the sound effect manager it says the line in connector has no signal. I don't know if that has anything to do with it.

Most likely, check the connections and the wire, are they in good shape, are they connected correctly.Do you have other speakers you can use or check on another system.

[jlmulli]

It's a laptop so there are no wires. Plugging in speakers requires me to go through the headphones connection.

[bookworm]

Originally Posted by jlmulli

It's a laptop so there are no wires. Plugging in speakers requires me to go through the headphones connection.

Do you have a Speaker Configuration tab, mine looks like this, there is a headphone option
http://www.overclockeddoc.com/bookwo...figuration.JPG
click image to focus