Problems with AC'97

[marlinpuppy]

Hope someone can help with this...

Computer worked fine one minute and then teh next day there was no sound. Checked devices and had the exclamation mark next to Realtek AC'97 and the MPU-401 compatible Midi device. Checked the status of both and had the code 39 message. Clicked on the troubleshooter and it stated to uninstall the device and then go to add new hardware in the control panel. So I procedd to do this and according to the new hardware window I got the message "There was a problem installing this device Muoltimedia Audio Contoller. An error has occurd during the installation of this device. The data is invalid." Checked the device manager agin and this time I had the code 28 message. Tried updated drivers for the sound card in safe mode and regular mode and still the same message. From here I decided after reading other people who had a simular problem to check motherboard for driver updates as well as driver updates for the realtek ac'97. Although there were not any other problems in the device manager I did the updated drivers for the motherboard and when I check the device manager, this time the device (audio contoller) was listed under other devices and the MPU-401 was listed as unknown device in the sound, video, and game contollers. The message this time was code 1. Tried the updated drivers as well as the installation disk that was supplied by the motherboard manufacturer and I am back to the code 28 situation. Tried again with the same results. It is pretty frustrating. I usually figure these things out but this one has me stumped.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.10 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Gigabyte Technology Co., Ltd. GA-7VA 1.x
Bus Clock: 167 megahertz
BIOS: Award Software International, Inc. F9 08/29/2003
Drives Memory Modules c,d
166.55 Gigabytes Usable Hard Drive Capacity
154.09 Gigabytes Hard Drive Free Space

ARTEC WSM-52X [CD-ROM drive]
HP DVD Writer 640c [CD-ROM drive]
IDE DVD-ROM 16X [CD-ROM drive]
3.5" format removeable media [Floppy drive]

EPSON Stylus Storage USB Device [Hard drive] -- drive 4
FUJITSU MPC3064AT [Hard drive] (6.48 GB) -- drive 1
IOMEGA ZIP 100 [Hard drive] -- drive 0
SAMSUNG SP0802N [Hard drive] (80.06 GB) -- drive 3, s/n 0637J2FW700838, rev TK100-23, SMART Status: Healthy
WDC WD800JB-00DUA0 [Hard drive] (80.03 GB) -- drive 2, s/n WD-WMACM1099083, rev 65.13G65, SMART Status: Healthy 1536 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Slot 'A2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 2) 80.02 GB 68.68 GB free
d: (NTFS on drive 3) 80.06 GB 79.03 GB free
e: (NTFS on drive 1) 6.48 GB 6.38 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Gar Marcel 3/6/2008 7:46:09 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account EPSON Stylus Photo R300 Series on USB001
EPSON Stylus Photo R300 Series on \\YOUR-B8ED622A9F\Printer

Controllers Display
Standard floppy disk controller
CMD PCI-0649 Ultra DMA IDE Controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
VIA Bus Master IDE Controller NVIDIA GeForce FX 5200 [Display adapter]
DELL 1800FP [Monitor] (18.2"vis, s/n 7R47741L06K5, January 2004)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (3x) Multimedia Audio Controller
Standard Game Port
Unimodem Full-Duplex Audio Device
Communications Other Devices
56HP-PCT [Modem]


Linksys Wireless-G PCI Network Adapter with SpeedBooster
primary Auto IP Address: 192.168.1.44 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:17:6A:6C:8F
Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address: 00:50:FC:C4:E3:20

Networking Dns Server: 192.168.1.1
HID-compliant consumer control device (2x)
HID-compliant device
USB Human Interface Device (3x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device (2x)
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
AVG 7.5.516 Version 7.5.516
Realtime File Scanning On

[bookworm]

Originally Posted by marlinpuppy

Hope someone can help with this...

Computer worked fine one minute and then teh next day there was no sound. Checked devices and had the exclamation mark next to Realtek AC'97 and the MPU-401 compatible Midi device. Checked the status of both and had the code 39 message. Clicked on the troubleshooter and it stated to uninstall the device and then go to add new hardware in the control panel. So I procedd to do this and according to the new hardware window I got the message "There was a problem installing this device Muoltimedia Audio Contoller. An error has occurd during the installation of this device. The data is invalid." Checked the device manager agin and this time I had the code 28 message. Tried updated drivers for the sound card in safe mode and regular mode and still the same message. From here I decided after reading other people who had a simular problem to check motherboard for driver updates as well as driver updates for the realtek ac'97. Although there were not any other problems in the device manager I did the updated drivers for the motherboard and when I check the device manager, this time the device (audio contoller) was listed under other devices and the MPU-401 was listed as unknown device in the sound, video, and game contollers. The message this time was code 1. Tried the updated drivers as well as the installation disk that was supplied by the motherboard manufacturer and I am back to the code 28 situation. Tried again with the same results. It is pretty frustrating. I usually figure these things out but this one has me stumped.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.10 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Gigabyte Technology Co., Ltd. GA-7VA 1.x
Bus Clock: 167 megahertz
BIOS: Award Software International, Inc. F9 08/29/2003
Drives Memory Modules c,d
166.55 Gigabytes Usable Hard Drive Capacity
154.09 Gigabytes Hard Drive Free Space

ARTEC WSM-52X [CD-ROM drive]
HP DVD Writer 640c [CD-ROM drive]
IDE DVD-ROM 16X [CD-ROM drive]
3.5" format removeable media [Floppy drive]

EPSON Stylus Storage USB Device [Hard drive] -- drive 4
FUJITSU MPC3064AT [Hard drive] (6.48 GB) -- drive 1
IOMEGA ZIP 100 [Hard drive] -- drive 0
SAMSUNG SP0802N [Hard drive] (80.06 GB) -- drive 3, s/n 0637J2FW700838, rev TK100-23, SMART Status: Healthy
WDC WD800JB-00DUA0 [Hard drive] (80.03 GB) -- drive 2, s/n WD-WMACM1099083, rev 65.13G65, SMART Status: Healthy 1536 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Slot 'A2' has 512 MB
Local Drive Volumes

c: (NTFS on drive 2) 80.02 GB 68.68 GB free
d: (NTFS on drive 3) 80.06 GB 79.03 GB free
e: (NTFS on drive 1) 6.48 GB 6.38 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Gar Marcel 3/6/2008 7:46:09 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account EPSON Stylus Photo R300 Series on USB001
EPSON Stylus Photo R300 Series on \\YOUR-B8ED622A9F\Printer

Controllers Display
Standard floppy disk controller
CMD PCI-0649 Ultra DMA IDE Controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
VIA Bus Master IDE Controller NVIDIA GeForce FX 5200 [Display adapter]
DELL 1800FP [Monitor] (18.2"vis, s/n 7R47741L06K5, January 2004)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (3x) Multimedia Audio Controller
Standard Game Port
Unimodem Full-Duplex Audio Device
Communications Other Devices
56HP-PCT [Modem]


Linksys Wireless-G PCI Network Adapter with SpeedBooster
primary Auto IP Address: 192.168.1.44 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:17:6A:6C:8F
Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address: 00:50:FC:C4:E3:20

Networking Dns Server: 192.168.1.1
HID-compliant consumer control device (2x)
HID-compliant device
USB Human Interface Device (3x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device (2x)
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
AVG 7.5.516 Version 7.5.516
Realtime File Scanning On

Try the driver from Realtek http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[marlinpuppy]

Thanks Bookworm but I still have no sound. When I followed your instructions the new hardware wizard came up and search for the driver and when it finished I got the same message as before...Cannot Install This Hardware...There was a problem installing this hardware Realtek AC'97 Audio for VIA (R) Audio Contoller...An error accored during the installation of the device...The data is invalid...

Any other thoughts perhaps...Thanks in advance to you and anyone with inofrmation to this occuance...

[marlinpuppy]

Okay everyone, somehow I was able to finally download all the drivers without any code messages. But there is still a problem with sound. Windows Media Player has sound again but when I start up the computer and shut down the computer I do not have any sound and I do not have the volume button in the lower right hand side of my screen. When I go to sounds and audio devices in the control panel the volumes tab it states no audio device so I cannot do anything to increase the volume etc. In the sounds tab if I select a sound and try to preview it I get the message "Windows cannot play the sound %SystemsRoot%\media\Windows XP startup.wav. Your sound card may be in use." I really do not understand why this is going on and giving me this message. Any thoughts as to why???

Thanks for any help. Am open to any and all suggestions...

[bookworm]

Originally Posted by marlinpuppy

Okay everyone, somehow I was able to finally download all the drivers without any code messages. But there is still a problem with sound. Windows Media Player has sound again but when I start up the computer and shut down the computer I do not have any sound and I do not have the volume button in the lower right hand side of my screen. When I go to sounds and audio devices in the control panel the volumes tab it states no audio device so I cannot do anything to increase the volume etc. In the sounds tab if I select a sound and try to preview it I get the message "Windows cannot play the sound %SystemsRoot%\media\Windows XP startup.wav. Your sound card may be in use." I really do not understand why this is going on and giving me this message. Any thoughts as to why???

Thanks for any help. Am open to any and all suggestions...

Go here to Gigabyte and install the Via 4 in 1 chipset - then restart your comp - then install audio again - if this does not work then you will need to check that audio is [Enabled] in the BIOS - let me know how you go on

http://www.gigabyte.com.tw/Support/M...ProductID=1409

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[marlinpuppy]

Okay everyone....

I finally have everthing back...sound that is. After my last post I only had sound in things like media player, etc. As far as sound devices I had nothing but the message "your sound card may be in use." So I went back into the hardware manager and found something in it that my other computer which is neary identical didn't. In the sound, video and game controllers it had a device called unimodem full-duplex audio device. Then I clicked on properties and just disabled it for the time being and now everthing has sound and I have the volume icon is my system tray. Really do not know much about this device but before I mess with anything else like getting rid of it, I would like to know more about this device and what it does. But now everything is back to normal as far as I can tell so I will leave well enough alone until further investigation.

Just wanted to thank everyone for all their input and I hope that anyone else who is having these issues can benifit from my experience with it and can find the information in these post useful. I will check in form time to time and post any findings found on how my system is running.

By the way, this is how I got everthing back to normal...
After many attempts on installing the drivers and having them fail, I looked back into my notes and found to update files that as far as I can guess a spyware or malware messed with somehow. What happened was I got a window that stated that KB923191 was overwritten or something like that and it need to be fixed, repaired and to reinstall the update. Then in the same day I got another window with the same message but for update KB924667. Went to Microsoft to find them and only one of them downloaded to my computer and the other had a problem or what ever. Well which ever one it was, all I could do was close the window since it would not download and when I did that there was a window that stated something to the fact that my system may not function properly. That is about the time my sound started acting up. Fortunately back in the days of the first release of xp2 and you had to download a bunch of patches and fixes when you switched to xp2, I obtained form Microsoft a XP service pack 2 cd which meant if I ever had to reinstall a clean install of windows xp (the first edition) I did not have to go to the update to obtain all the updates to get to xp2. Well, since I had these two files messed up somehow and I was at the point I was about to reformat and do a clean install of xp, I decided I would slip in this cd to see what it would do...I mean what is the worst it could do at this point, rewrite files I already had and if it harmed my system, I was going to do a clean install anyways. Long story short, it did not do anything out of the ordinary, still had issues of no sound. Just for kicks, i decided to see if I could download the drivers for the sound card and presto...files started transfering and when it was finished there were no exclamation points in the device manager...yeah. But I still had no sound other than media player, etc until I didabled the unimodem full-duples media device...now I can enjoy the sounds of my computer starting up and all....

Hope this helps any one else...I will keep my eye to the forums

Thanks all...