packard bell iextreme sound problem

[toffa]

hi there,
my computer was reformatted and it now has no sound, where can i find out what driver i need and where do i get it?
thanks very much
chris

[scouse]

First download BELARC it will tell you what you have inside your pc. Just copy and paste what it shows you here.
Then we can sort out your driver issue for sound.

But try these drivers for now. http://www.softwarepatch.com/utilities/viaac97.html

[toffa]

here it is, sorry about how big it is, not sure what i was suppposed to copy
thanks again

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Packard Bell NEC P851008201
System Serial Number: 030867920520
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.60 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: NEC COMPUTERS INTERNATIONAL GA-8SIMLNF 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 1.0M 08/15/2003
Drives Memory Modules c,d
75.75 Gigabytes Usable Hard Drive Capacity
63.36 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
HL-DT-ST DVD-ROM GDR8162B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

SAMSUNG SV0802N [Hard drive] (80.06 GB) -- drive 0, s/n S019J10W749484, rev TP100-23, SMART Status: Healthy 192 Megabytes Installed Memory

Slot 'DDR2' is Empty
Slot 'DDR1' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 75.75 GB 63.36 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Admin 07/03/2008 20:27:58 (admin)
Elizabeth 06/03/2008 19:03:12
Joe 06/03/2008 18:22:56
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller SiS 650 [Display adapter]
Packard Bell NEC CI FT500 [Monitor] (14.6"vis, s/n 320315563039, August 2003)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 81.107.55.222 / 22
Gateway: 81.107.52.1
Dhcp Server: 62.254.64.20
Physical Address: 00:0D:61:18:0A:E9

Networking Dns Servers: 194.168.4.100
194.168.8.100
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All required security hotfixes (using the 02/12/2008 Microsoft Security Bulletin Summary) have been installed.

[toffa]

and the rest.....

Installed Microsoft Hotfixes [Back to Top]
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KB920342 on 30/03/2007 (details...)
KB920670 on 19/08/2006 (details...)
KB920683 on 19/08/2006 (details...)
KB920685 on 30/03/2007 (details...)
KB921398 on 19/08/2006 (details...)
KB921503 on 15/08/2007 (details...)
KB921883 on 19/08/2006 (details...)
KB922582 on 30/03/2007 (details...)
KB922616 on 19/08/2006 (details...)
KB922819 on 30/03/2007 (details...)
KB923191 on 30/03/2007 (details...)
KB923414 on 30/03/2007 (details...)
KB923694 on 30/03/2007 (details...)
KB923980 on 30/03/2007 (details...)
KB924191 on 30/03/2007 (details...)
KB924270 on 30/03/2007 (details...)
KB924496 on 30/03/2007 (details...)
KB924667 on 30/03/2007 (details...)
KB925720 on 08/06/2007 (details...)
KB925876 on 30/03/2007 (details...)
KB925902 on 08/06/2007 (details...)
KB926239 on 30/03/2007 (details...)
KB926255 on 30/03/2007 (details...)
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Windows
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NLSDOWNLEVELMAPPING on 30/03/2007 (Microsoft National Language Support Downlevel APIs)
XML Paper Specification Shared Components Pack 1.0
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[toffa]

last bit here....


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[scouse]

For what i can see you have on board sound and the drivers i linked you to should do it for you.

Could you tell me the make and model of your PC? Is it say a Packard Bell and if so what model, you will find the info for this on your case some were or the paper work you got with it.

First though download these and install them
http://www.softwarepatch.com/utilities/viaac97.html

[scouse]

You could also use PCPITSTOP install it then click on driver alert it is on the right of the page install it and you will get the info you need.

Here is an example of the info it will give
http://img.villagephotos.com/p/2007-...isplayinfo.JPG

[bookworm]

Originally Posted by scouse

You could also use PCPITSTOP install it then click on driver alert it is on the right of the page install it and you will get the info you need.

Here is an example of the info it will give
http://img.villagephotos.com/p/2007-...isplayinfo.JPG

This is his model scouse - hope you don't mind me jumping in http://support.packardbell.com/uk/it...&pn=P851008201

[toffa]

yeh thats the model, thanks again guys i will try that other download to see if it works
cheers

[toffa]

can anyone help with this please?

[bookworm]

Originally Posted by toffa

can anyone help with this please?

This is your audio driver http://support.packardbell.com/uk/it...ppn=P851008201

download, save to desktop, double click the downloaded file to start installation

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[toffa]

right, ive downloaded the drievrs and installed them, it then asks me to restart my pc, ive restarted it then as it loads again it asks me if i want to run the software. i click run and it appears to load, then nothing happens. ive tried a few times and it does the same thing, and there appears to be something popping up in the taskbar that quickly goes away. does anybody know why its doing this?

thanks alot

[bookworm]

Originally Posted by toffa

right, ive downloaded the drievrs and installed them, it then asks me to restart my pc, ive restarted it then as it loads again it asks me if i want to run the software. i click run and it appears to load, then nothing happens. ive tried a few times and it does the same thing, and there appears to be something popping up in the taskbar that quickly goes away. does anybody know why its doing this?

thanks alot

check these out

Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

[toffa]

thanks, ive tried this and the correct audio is selcted, sigmatel audio, and then i looked at the audio and it is already set to automatic
thanks for the help!

[bookworm]

Originally Posted by toffa

right, ive downloaded the drievrs and installed them, it then asks me to restart my pc, ive restarted it then as it loads again it asks me if i want to run the software. i click run and it appears to load, then nothing happens. ive tried a few times and it does the same thing, and there appears to be something popping up in the taskbar that quickly goes away. does anybody know why its doing this?

thanks alot

You need to check if audio is set to [Auto] in the BIOS, Packard Bell are very good at showing how to access the BIOS look here http://support.packardbell.com/uk/it... v_Peripheral

All commands are done through the keyboard, this is the path

As soon as comp boots press the F2 key'
Main menu opens
use right arrow key to select the Advanced tab
use down arrow key to select Peripheral Configuration - press Enter
Audio Device should be set to [Auto] if not down arrow key to select and press the + key to change
Press F10 key to Save & Exit
y to accept changes

the comp will then continue to load windows

Install audio again

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions