No sound - Please help

[Blackgold33]

Hello everyone,
I am new to this forum. It seems like a great place for help and boy do I need some. I just reformatted my Gateway laptop with XP Pro and the only problem remaining is no sound. I have tried serveral different drivers with no luck. Any help would be greatly appreciated!!!!!

My notebook is a Gateway MX 6426
Processor : AMD Turion64 ml-40
Motherboard : Gateway Chipset ATI Mobility Radeon Xpress 200G (RS480M)+SB450

The funny thing is in device manager it shows Realtek AC'97 Audio being installed. I have the sound icon in my system tray. I can move the slider, but no sound comes out of the laptop...strange.

If you need more info please let me know...Thank you in advance!!!!

[pip22]

Laptop's usually have a volume control wheel on the side or volume up/down on two of the 'Fn' keys (denoted by a speaker symbol) -- make sure these are not turned right down.

The correct drivers for most 'big name' laptops are provided by the manufacturer on their website. Your sound driver is here:
http://support.gateway.com/support/d...406&type=10096

You might also want to check that the sound isn't set to 'mute' here:
Control Panel (classic view)->Sounds & Audio Devices->Volume (tab)

[Blackgold33]

Thank you for the response pip22...

Unfortunately I have tried each of your suggestions prior to my original post. I receive a "failure" message when I try to install the driver from Gateway. I am really stumped. Everything appears to be installed properly, but yet there is no sound. I'm guessing it's still the driver that is not correct. Any other suggestions?

[Blackgold33]

Hello everyone,

I found a solution to this problem posted by "BOOKWORM"...Thank you BOOKWORM...

Look at this, it appears to be a solution, this ones tricky, download the Conexant from gateway, unzip and make a note of where the files are stored

For people having the same audio problem (Conexant Ac-Link Audio Drivers, Realtek) here is the fix.
“1. Install Realtek Audio driver (WDM_A380 or WDM_A381, doesn’t matter).
2. Reboot
3. Download and try to install the Conexant AC 97 audio driver. You can get the one from Gateway (D00245-001-001 driver), or any other manufacturer that uses this chip in the notebook. Pay attention to where it stores the files. For instance the Gateway driver uncompresses to c:\cabs\directory name.
4. Go to device manager, find the Realtek AC 97 audio item under “Sound, video, and game controllers”. Right click on it and select UPDATE DRIVER
5. Select NO if it asks to connect to Windows Update, click NEXT
6. Select “Install from a list of specific location” and click NEXT
7. Select “Don’t search. I will choose the driver to install” and click NEXT
8. DE-select “Show compatible Hardware”. CONEXANT should show up under manufacturer since you tried to install the driver earlier.
9. Click on CONEXANT on the left, then select “Conexant AC-Link Audio” on the right and click NEXTThe driver will install. It may ask you for the location of some files, point it to the directory the Conexant driver uncompressed to in step 3.
Reboot, and you should have working audio!”

Realtek is here http://www.realtek.com.tw/downloads/...tDown=false#AC

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions