No sound please help

[Princess Amira]

Hey everyone
Im new to this forum and im in desperate need for help
Ive been having trouble with my sound and i dont know what to do. Even my volume control is shaded so i cant higher or lower it. I dont know whats wrong?
When i try to play a file in Real Player for example i get a message saying " Cannot open the audio device. Another application may be using it".
If you need more info please ask.
I wish you answer asap
Thanks for your time.

[Princess Amira]

HERES SOME MORE INFO!!!Operating System

Windows XP Professional Service Pack 2 (build 2600)
Processor a
2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Drives
75.00 Gigabytes Usable Hard Drive Capacity
57.66 Gigabytes Hard Drive Free Space

SONY CD-RW CRX217E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800JD-75MSA1 [Hard drive] (80.00 GB) -- drive 0
System Model
Dell Inc. Dell DV051
System Service Tag: DW2CV81 (support for this PC)
Chassis Serial Number: DW2CV81
Enclosure Type: Mini-Tower
Main Circuit Board b
Board: Dell Inc. 0JC474
Serial Number: ..CN4811158Q00OS.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A04 04/04/2006
Memory Modules c,d
Megabytes Installed Memory
Slot 'DIMM_1' has 256 MB
Slot 'DIMM_2' has 256 MB (serial number F708544D)
Local Drive Volumes

c: (FAT32 on drive 0) 10.48 GB 444 MB free
d: (FAT on drive 0) 41 MB 39 MB free
e: (NTFS on drive 0) 31.46 GB 29.59 GB free
f: (NTFS on drive 0) 33.02 GB 27.59 GB free
Network Drives ..........None detected

[diane11]

Hi... Im new here and have had the same problem (amongst many others) recently...

I fixed this problem by changing the audio setting in BIOS....

When you boot your computer press either DEL or F8 to enter settings (depends on how old the computer is) before windows starts

Select Integrated Peripherals

Select OnChip PCI Device

Select Audio Controller

Select "Enabled"

Be sure to save these settings before you exit

I hope this works for you

[Princess Amira]

thank u Diane, but when i pressed F8 i got "run windows in safe mode" not what u said.
And another problem in "Sounds and Audio Device Properties" it says " No Audio Device" and in under the volume tab,everything is grayed out and and in the sounds tab its grayed out and in the audio and voice tabs everything is grayed out.

[diane11]

Hi

The Menu that should appear looks like this http://en.wikipedia.org/wiki/Image:A...up_Utility.png

If this is not the menu you are getting try pressing either F2, Esc, F1, F8 or F10 (in the split second as the lap top boots up it should provide a message stating which key to press to enter settings)

I hope this is of help

Diane

[Princess Amira]

That link that you posted wouldnt come up. And i tried all u said but with no luck, so got any more ideas???

And another problem plz:
Under "Sounds and Audio Device Properties" it says " No Audio Device" and in under the volume tab,everything is grayed out and and in the sounds tab its grayed out and in the audio and voice tabs everything is grayed out.
i have no idea what to do.
Thanks soo much for ur time